Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them
They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it
At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap
Please help me!
*** claims 3% rewards for purchasing at ***I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in *** Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in ***, ***) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days
Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/
Spoke to, *** ***, ***, Manager - ***, *** who conferred with ***
We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
I purchase a Dell S2316H Monitor (order #***) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is ***) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I paid $for a extended year warranty on a dell printer I bought on July 14, I bought it new with my visa cardAt the time of purchase they told me the printer had a one year warranty, because of that I bought an extra three year warranty policy because they kept sending me refurbished printers that I had to return to them for a replacement because the printer did not copy properlyThey never did send me a new printer only refurbished onesNow, they will not honor their warrantyAt the time I purchased the three year warranty the representative told me it would be good from until Maybe the rephad trouble adding but this is this policy by their own reasoning should have lasted at least until July 14, Please help!
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
Dear Revdex.com
I am writing to you for your help I am a Dell customer I placed four orders for Dell laptops from Dell Small Business department on September 21, The order information are as follows:
Order #1: ***, Inspiron Series (Intel(R)) - 5759,model i5759-2012SLV, item total $
Order #***, Inspiron Series (Intel(R)) - 5759, model i5759-2012SLV item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model Dell i5759-6129SLV, item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model, Dell i5759-6129SLV, item total: $
I have not received the laptops I ordered in the above ordersInstead, for some reason, Dell called back the packages for the above orders and the packages was delivered back to Dell By September As of today, I only received refund of $(refund order# ***, do not know which original order Dell refunded for) and a partial re
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
I have an Alienware laptop under warranty The lighting functions started to fail and would turn on and on randomly Once the lights in the front were out for an couple of weeks, I called for tech support I spoke with a gentleman over the phone and he refreshed my bois and reinstalled the FX program this did not fix the issue They sent a tech to my place of work This tech presented poorly and smelled intensely of cigarette smoke This tech replaced the lights in the front and did not fix the issue They sent me a box to send it to the factory I did and it came back Still not fixed They sent another tech to my work This gentleman was great, very professional He replaced the motherboards and the lights as well This still did not fix the issue I needed the laptop to complete a project and could not have anymore time without it about weeks after the service the laptop did turn on It did not even respond to being plugged in I tried multiple outlets and powe
My laptop is dead for few days
Dell Service Tag: *** [SRNumber:***]
I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days
So far they are still making excuses
I have placed my order on Feb9, My Dell Purchase ID:***I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order *** for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled."
They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like ***Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
I bought a brand new laptop from DellI received a defective laptop with fan noise problem from DellI requested an exchangeBut the exchanged one was still a defective one which kept restart over and over againI was told that my warranty for the laptop is started from the original one, which means that I have only one more chance to exchangeIf the next one still has problems, I could do nothing but accept it
So I just spent a lot of money to buy a defective one?
It is not fairBecause it is Dell's fault that keep sending me defective laptops not my faultOtherwise, I won't choose to exchange it
Reference number: ***
Service Tag: ***
Hello, I purchased a Dell computer second hand on Saturday 8/6/It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this yearI know this, because I checked it on the Dell support site
Before I continue, please understand this: I have purchased several other computers second hand in the pastSome have warranties, and some do notIf a unit does not have a warranty, then I do not callI would not waste my time, or Dell's with a unit that was out of warranty
I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative (*** *** ***@dell.com), who was about to send me the replacement partUnfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
I purchased a Dell computer (XPS 9550) in June In August (the day before I was about to begin teaching a college course using slides on the computer) I began to experience uncontrollable flashing on the left side of the screen making the machine usableAfter multiple phone calls without resolution of the problem I was advised to send the machine back for repairThe repair that was done was replacement of an LCD panelThe machine functioned normally until April when the exact same problem appearedAgain after multiple phone calls the machine was again sent back for repairThis time the hard drive was replaced and the operating system reinstalled; all of this done in less than a hour turnover time even though I was assured the machine would be thoroughly vetted before sending it backI indicated to Dell at that time that I was quite suspicious that the exact same problem (which a service supervisor indicated to me was a rare problem) should have two different etio
On 8/I ordered a laptop as a last minute birthday gift from the Dell websiteDuring the checkout process the page displayed that if I ordered before a certain cutoff time I could receive the item the next day with "express delivery"I chose this as I was leaving the morning of 8/I have an order summary that states the order will arrive 8/I asked my daughter to check the status on the Dell site, late morning of 8/23, she was linked to FedEx whose site displayed a delivery of 8/This date wouldn't workI did a chat session before noon with "order support", only to be told that I would receive the item on Friday 8/24, I explained this won't work and that I paid for express delivery and had a Dell confirmation stating suchThe agent said shipping is "an estimate", this isn't on my order summaryFrustrated, I told him to cancel the order and close my accountHe offers me a $credit to keep the order, no thank youHe said he would "recall" the package, guess what sh
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me
I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point
I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground
Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of
Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour
I will never buy a Dell product again and will take my business where it is earned
Unable to get them to resolve poor performance of my Dell inspironI have over saved emails with tech support, I've had troubleshooting calls with them as well as troubleshooting session on my own based on their instructionsThey have also missed other promised phone calls Each time, they seem to think that the problem is solved while the underlying symptoms persistI believe they are just 'running diwn the clock' waiting for my warranty to run out I realize that this is a difficult situation to troubleshoot but they have repeatedly rebuffed my request to let me send it back to them for a thorough investigationI have tried to make my request understood - perhaps it is a lack of clarity but that's no excuseI have - now twice - reset the machine to factory specs which means I had to rebuild and restore ALL the data and appsThey suggested I do that again but I think that is not reasonable
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them
They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it
At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap
Please help me!
*** claims 3% rewards for purchasing at ***I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in *** Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in ***, ***) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days
Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/
Spoke to, *** ***, ***, Manager - ***, *** who conferred with ***
We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
I purchase a Dell S2316H Monitor (order #***) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is ***) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I paid $for a extended year warranty on a dell printer I bought on July 14, I bought it new with my visa cardAt the time of purchase they told me the printer had a one year warranty, because of that I bought an extra three year warranty policy because they kept sending me refurbished printers that I had to return to them for a replacement because the printer did not copy properlyThey never did send me a new printer only refurbished onesNow, they will not honor their warrantyAt the time I purchased the three year warranty the representative told me it would be good from until Maybe the rephad trouble adding but this is this policy by their own reasoning should have lasted at least until July 14, Please help!
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
Dear Revdex.com
I am writing to you for your help I am a Dell customer I placed four orders for Dell laptops from Dell Small Business department on September 21, The order information are as follows:
Order #1: ***, Inspiron Series (Intel(R)) - 5759,model i5759-2012SLV, item total $
Order #***, Inspiron Series (Intel(R)) - 5759, model i5759-2012SLV item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model Dell i5759-6129SLV, item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model, Dell i5759-6129SLV, item total: $
I have not received the laptops I ordered in the above ordersInstead, for some reason, Dell called back the packages for the above orders and the packages was delivered back to Dell By September As of today, I only received refund of $(refund order# ***, do not know which original order Dell refunded for) and a partial re
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
I have an Alienware laptop under warranty The lighting functions started to fail and would turn on and on randomly Once the lights in the front were out for an couple of weeks, I called for tech support I spoke with a gentleman over the phone and he refreshed my bois and reinstalled the FX program this did not fix the issue They sent a tech to my place of work This tech presented poorly and smelled intensely of cigarette smoke This tech replaced the lights in the front and did not fix the issue They sent me a box to send it to the factory I did and it came back Still not fixed They sent another tech to my work This gentleman was great, very professional He replaced the motherboards and the lights as well This still did not fix the issue I needed the laptop to complete a project and could not have anymore time without it about weeks after the service the laptop did turn on It did not even respond to being plugged in I tried multiple outlets and powe
My laptop is dead for few days
Dell Service Tag: *** [SRNumber:***]
I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days
So far they are still making excuses
I have placed my order on Feb9, My Dell Purchase ID:***I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order *** for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled."
They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like ***Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
I bought a brand new laptop from DellI received a defective laptop with fan noise problem from DellI requested an exchangeBut the exchanged one was still a defective one which kept restart over and over againI was told that my warranty for the laptop is started from the original one, which means that I have only one more chance to exchangeIf the next one still has problems, I could do nothing but accept it
So I just spent a lot of money to buy a defective one?
It is not fairBecause it is Dell's fault that keep sending me defective laptops not my faultOtherwise, I won't choose to exchange it
Reference number: ***
Service Tag: ***
Hello, I purchased a Dell computer second hand on Saturday 8/6/It turns out that the motherboard had some kind of issue, but fortunately, this machine had a Next Business Day Onsite warranty which was valid until October of this yearI know this, because I checked it on the Dell support site
Before I continue, please understand this: I have purchased several other computers second hand in the pastSome have warranties, and some do notIf a unit does not have a warranty, then I do not callI would not waste my time, or Dell's with a unit that was out of warranty
I called customer service on Sunday 8/7/2016, and spent over an hour and half on the phone with a representative (*** *** ***@dell.com), who was about to send me the replacement partUnfortunately, just as she was entering the information, she put me on hold, and stated that there was some issue with transferring the warranty, and th
I purchased a Dell computer (XPS 9550) in June In August (the day before I was about to begin teaching a college course using slides on the computer) I began to experience uncontrollable flashing on the left side of the screen making the machine usableAfter multiple phone calls without resolution of the problem I was advised to send the machine back for repairThe repair that was done was replacement of an LCD panelThe machine functioned normally until April when the exact same problem appearedAgain after multiple phone calls the machine was again sent back for repairThis time the hard drive was replaced and the operating system reinstalled; all of this done in less than a hour turnover time even though I was assured the machine would be thoroughly vetted before sending it backI indicated to Dell at that time that I was quite suspicious that the exact same problem (which a service supervisor indicated to me was a rare problem) should have two different etio
On 8/I ordered a laptop as a last minute birthday gift from the Dell websiteDuring the checkout process the page displayed that if I ordered before a certain cutoff time I could receive the item the next day with "express delivery"I chose this as I was leaving the morning of 8/I have an order summary that states the order will arrive 8/I asked my daughter to check the status on the Dell site, late morning of 8/23, she was linked to FedEx whose site displayed a delivery of 8/This date wouldn't workI did a chat session before noon with "order support", only to be told that I would receive the item on Friday 8/24, I explained this won't work and that I paid for express delivery and had a Dell confirmation stating suchThe agent said shipping is "an estimate", this isn't on my order summaryFrustrated, I told him to cancel the order and close my accountHe offers me a $credit to keep the order, no thank youHe said he would "recall" the package, guess what sh
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me
I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point
I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
I bought my computer from dell.com when I received it had a mirror power issues and was send in for repair times, each time I got it back it had the same issues, so they sent someone to my house to repair itAfter this it worked just fine for about to monthsI started to have issue with the hard drive locking up and not booting up but other times it worked just fineI spent hours on the phone with people that are way to hard to understand and I just found myself repeating everything I said over and over againI was told to send it to be repairedThe box came the next day and it was mailed outWhen I got it back and tried to turn it on it said no bootable drive just like when I sent it out (even though the paper work says they put a new hard drive in and was tested with new o/s)When I received a call asking how it was I told the guy that it's doing the same thing, I was told to mail it out againI ask if I could just use the box I had just gotten it back in and have them
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground
Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of
Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour
I will never buy a Dell product again and will take my business where it is earned
Unable to get them to resolve poor performance of my Dell inspironI have over saved emails with tech support, I've had troubleshooting calls with them as well as troubleshooting session on my own based on their instructionsThey have also missed other promised phone calls Each time, they seem to think that the problem is solved while the underlying symptoms persistI believe they are just 'running diwn the clock' waiting for my warranty to run out I realize that this is a difficult situation to troubleshoot but they have repeatedly rebuffed my request to let me send it back to them for a thorough investigationI have tried to make my request understood - perhaps it is a lack of clarity but that's no excuseI have - now twice - reset the machine to factory specs which means I had to rebuild and restore ALL the data and appsThey suggested I do that again but I think that is not reasonable