I am ** A *** *** ** *** *** *** *** *** For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done
My contact person at Dell is *** *** email = ***.***.***@dell.com Incident #***
I have a complete list of the warranties if you need it Computer purchased on 4/11/
In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
I purchased an Inspirion one year ago with a year Premium support contractOver the first year I had multiple problems where the following components were replaced by Dell:
AC adapter/ cord replaced
hard drive replaced
operating system reinstalled
bottom chassis replaced
mechanical part replaced
wireless card replaced
IO/Daughter board replaced
cables replaced
main logic board replaced
(Note that the laptop is in like new condition and has not been dropped or damaged)
After the last round of repairs initiated July 13, 2016, the laptop was returned from Dell and the problem was not fixed Dell said they could not fix my laptop, would not give me a new laptop in place of my Lemon, refused to return my money, and sent me a refurbished Inspirion as a replacement The replacement came with a bad LCD on DayI asked for my money back for these Lemons, but Dell said they could quickly fix the problem Dell technical service came to my home 8/12/and 8/16/
Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty
If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well
Order details:
Order date
Jan4,
Dell Purchase ID
***
Sales rep details
ECOMMERCE SALES REP ***
###-###-#### ***
Ext: ***
I bought the Inspiron laptop from the Dell online website, *** in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
I purchased a Dell laptop months agoService Tag *** Model ***
The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem
I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date
Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I bought a Dell Alienware laptop on July 24th, Order number is ***Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days
After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in ***, I put my computer in it, and it was picked up by *** on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr***, was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I returned a laptop computer, order# ***, for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number *** I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with,
*** ***, said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times
I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The Credit of $issue by Dell Customer Care on Mar, 3, , case# *** has continue not been in Dell Finance AcceptanceOrder#***
Two Deparments ' disagreement without communication to each other cause Customer to be their Victims
I contacted both Department about times since February 2016, with so many thing , case#***-***,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance)
It is a strange CompanyCompletely broken communication among those Deparments
This is the second compaint about themFirst one, they dishonor Dell Sale Promotion
And now, They did not honor their own solution
thanks,
Tan Tran
- Bought a dell laptop on 2/
- Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell
- FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender
Since the item was delivered in my home, requested RMA from Dell
Shipped the product (FedEX Tracking # ***) and the shipment was delivered on 03/11/
- I had not used Dell's Shipping partner UPS
Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays
- Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/
Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
I recently ordered a dell inspiron computer and paid for a 36-month McAfee live subscription I received the computer and it did not come with itThe other day I had called customer service, been passed around to different support agents who dont understand me and I dont understand them Finally they just said they would have someone call me and pass it on to a team Very frustrating and was on the phone for over an hour I have still not heard anything back from them It is a simple link or product key to download itI have proof that I purchased it and it is not thereThey even had me call McAfee and I was told since I didnt have a product key from them to not call them and to contact dell This is horrible business
The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty
I am ** A *** *** ** *** *** *** *** *** For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done
My contact person at Dell is *** *** email = ***.***.***@dell.com Incident #***
I have a complete list of the warranties if you need it Computer purchased on 4/11/
In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
I purchased an Inspirion one year ago with a year Premium support contractOver the first year I had multiple problems where the following components were replaced by Dell:
AC adapter/ cord replaced
hard drive replaced
operating system reinstalled
bottom chassis replaced
mechanical part replaced
wireless card replaced
IO/Daughter board replaced
cables replaced
main logic board replaced
(Note that the laptop is in like new condition and has not been dropped or damaged)
After the last round of repairs initiated July 13, 2016, the laptop was returned from Dell and the problem was not fixed Dell said they could not fix my laptop, would not give me a new laptop in place of my Lemon, refused to return my money, and sent me a refurbished Inspirion as a replacement The replacement came with a bad LCD on DayI asked for my money back for these Lemons, but Dell said they could quickly fix the problem Dell technical service came to my home 8/12/and 8/16/
Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty
If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well
Order details:
Order date
Jan4,
Dell Purchase ID
***
Sales rep details
ECOMMERCE SALES REP ***
###-###-#### ***
Ext: ***
I bought the Inspiron laptop from the Dell online website, *** in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
I purchased a Dell laptop months agoService Tag *** Model ***
The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem
I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date
Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I bought a Dell Alienware laptop on July 24th, Order number is ***Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days
After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in ***, I put my computer in it, and it was picked up by *** on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr***, was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I returned a laptop computer, order# ***, for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number *** I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with,
*** ***, said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times
I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The Credit of $issue by Dell Customer Care on Mar, 3, , case# *** has continue not been in Dell Finance AcceptanceOrder#***
Two Deparments ' disagreement without communication to each other cause Customer to be their Victims
I contacted both Department about times since February 2016, with so many thing , case#***-***,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance)
It is a strange CompanyCompletely broken communication among those Deparments
This is the second compaint about themFirst one, they dishonor Dell Sale Promotion
And now, They did not honor their own solution
thanks,
Tan Tran
- Bought a dell laptop on 2/
- Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell
- FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender
Since the item was delivered in my home, requested RMA from Dell
Shipped the product (FedEX Tracking # ***) and the shipment was delivered on 03/11/
- I had not used Dell's Shipping partner UPS
Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays
- Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/
Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
I recently ordered a dell inspiron computer and paid for a 36-month McAfee live subscription I received the computer and it did not come with itThe other day I had called customer service, been passed around to different support agents who dont understand me and I dont understand them Finally they just said they would have someone call me and pass it on to a team Very frustrating and was on the phone for over an hour I have still not heard anything back from them It is a simple link or product key to download itI have proof that I purchased it and it is not thereThey even had me call McAfee and I was told since I didnt have a product key from them to not call them and to contact dell This is horrible business
The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty