Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
I returned an item to dell in novemeber 3rd 2016, the item was received by dell nov 7th
dell financial was supposed to credit back the item I sent (dell backpack for 38$) to my dell financial accountI have been calling every week since then and they said that they will be getting me my credit in daysit is now almost months later and billing cycles and I have yet to receive any credit
it should not take this long to get a credit back, this is ridiculousI have been told they will call me when its fixed but I lost hope already.,
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired
I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I purchased a Alienware 17/RService tag DXLQSFExpress service code *** I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech *** *** Tech ID *** from Worldwide tech services case number *** he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage!
And the talking to the customer services, supervisor and the technicians are so terrible and
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has *** as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
I have a dell Preferred account I set up and used to make purchasesWhen I made those purchases I was and still am a amazon employeeWe are suppose to get a corporate discount on sales and on our dell preferred accountI talked to representatives on the phone about thisNo discount was applied to either sale nor on my dell preferred account at any time!
I ordered a laptop April 18th After receiving the laptop it wasn't what we actually expectedI called the june 6th to return itI was told that I only had days to return it and that there is nothing they can do to help meI told them that the sales person did not tell me that I had days to return it if you have any issues with itI told them the sales people she be accountable to let the consumer know that we have daysThe sales people are to quick to close your sale for there commissionDell customers beware of the return policyThanks, ***
Hi, thereI am *** *** I made purchases of computer to dell.com in early Feb with the following order IDs, ----***, ----***, ----***, ----***Dell.com accepted my order and charged my credit card with a total amount of $x =$However, these orders were called back after shipping without delivery to meAfter that, I have already contacted dell.com through telephone for at least timesEach time my call was switched from one department to another with a long waiting timeEach time I was promised to have refund back in daysBut so far, I have not yet received any refunds
I purchased an item on 11/and received it on 11/I paid $and the same exact item was reduced to $I called on 11/at 11:AM because their price match policy states to call *** for 30-Day Price Guarantee (after the purchase)The operator asked what the nature of my call was and I told her it was to price matchI was told that department is not open on the weekends and to call back during the weekI called back 11/at 6:PM and spoke with someone who claims they could not understand what I was sayingI eventually was transferred to a representative that was no better than the first and after being on hold for minutes she came back and told me that she will be able to process the price match, but that I needed to e-mail the link for the product to her -- a product that is advertised on the DELL website! I couldn't understand why I needed to go through this extra process, but she was receiving instruction from someone else on what to tell meIt
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_*** Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both
With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it ***_***_*** (Dell Support ), and ( ***_***
I made an order from Dell for a monitor and stand, I then received an email stating I cancelled the order, when I didn'tThis is unaccepted coming from dell
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call ###-###-#### and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
Order Number: ***
I purchased a new computer (8/2015) last year that came pre-installed with Microsoft Office and Windows and had issues within two weeks of having itA technician changed the mother board on my new Dell desktop as this is what he said the problem was, and no sooner than he left my computer completely froze up and I could no longer get online and was not able to access windows as it asked for a new activation key as well as it had other internal issues I called and texted repeatedly asking to having it serviced of which they chose to send me the parts to install in my computer myselfI do not know anything about the internal components of computers and was not able to install these pieces as well as they sent me the wrong recovery drive for my computerI purchased this brand new so it still had a one year manufacturer warranty which involved onsite helpThey neglected to send anyone out and instead I felt like they were taunting me knowing I was asking just to have my Windows Activ
Multiple Issues
Shipping/Handling and customer service related to shipment of order no
received item on 12/in a damaged box The item was shipped in same box laptop comes inno additional packaging etcAfter reviewing Dell's
return policy, I did not immediately submit return authorization request but I did take pictures of damaged boxOn 12/contacted dell advanced solutions regarding issues, no response On 12/submitted a request to dell support Request #: *** regarding shipping issue and how to return and make sure I don't receive a restocking fee for an item damaged in transit due to poor packaging and also due to issues with customer service related to my original Revdex.com I never received a responseInstead of answering the complaint, it was just closed
Contacted the original Dell rep who assisted Revdex.com complaint listed below *** *** *** and provided him with the photos of shipment He responded only to say that the original complaint is close
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
I ordered a laptop computer on July 10, (Order # ***) (Dell Purchase ID # ***) for a total of $1, I received an email that the package had shipped on July 16, Dell requested the shipment be returned to them on July 20, and I never received the laptop at my residence I was told the order was cancelled and I would receive a refund within 3-days I have made numerous attempts to get information on the status of my refund The latest customer service rep said that the refund was "posted" (I assume posted in Dell's system??) on July 26, and that the money should be back in my account within hours Here it is August 8, and the refund is still not in my account Every time I call Dell I am transferred at the minimum seven times and cannot get a straight answer from any of the representatives I would like the money refunded to the credit card used at the time of the purchase as soon as possible
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns
I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep *** insisted the monitor only had a one year warranty I know
Order number ***,
I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I have requested returns in the last month from Dell
As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns
For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated:
"We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell."
I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
I returned an item to dell in novemeber 3rd 2016, the item was received by dell nov 7th
dell financial was supposed to credit back the item I sent (dell backpack for 38$) to my dell financial accountI have been calling every week since then and they said that they will be getting me my credit in daysit is now almost months later and billing cycles and I have yet to receive any credit
it should not take this long to get a credit back, this is ridiculousI have been told they will call me when its fixed but I lost hope already.,
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired
I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I purchased a Alienware 17/RService tag DXLQSFExpress service code *** I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech *** *** Tech ID *** from Worldwide tech services case number *** he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage!
And the talking to the customer services, supervisor and the technicians are so terrible and
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has *** as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
I have a dell Preferred account I set up and used to make purchasesWhen I made those purchases I was and still am a amazon employeeWe are suppose to get a corporate discount on sales and on our dell preferred accountI talked to representatives on the phone about thisNo discount was applied to either sale nor on my dell preferred account at any time!
I ordered a laptop April 18th After receiving the laptop it wasn't what we actually expectedI called the june 6th to return itI was told that I only had days to return it and that there is nothing they can do to help meI told them that the sales person did not tell me that I had days to return it if you have any issues with itI told them the sales people she be accountable to let the consumer know that we have daysThe sales people are to quick to close your sale for there commissionDell customers beware of the return policyThanks, ***
Hi, thereI am *** *** I made purchases of computer to dell.com in early Feb with the following order IDs, ----***, ----***, ----***, ----***Dell.com accepted my order and charged my credit card with a total amount of $x =$However, these orders were called back after shipping without delivery to meAfter that, I have already contacted dell.com through telephone for at least timesEach time my call was switched from one department to another with a long waiting timeEach time I was promised to have refund back in daysBut so far, I have not yet received any refunds
I purchased an item on 11/and received it on 11/I paid $and the same exact item was reduced to $I called on 11/at 11:AM because their price match policy states to call *** for 30-Day Price Guarantee (after the purchase)The operator asked what the nature of my call was and I told her it was to price matchI was told that department is not open on the weekends and to call back during the weekI called back 11/at 6:PM and spoke with someone who claims they could not understand what I was sayingI eventually was transferred to a representative that was no better than the first and after being on hold for minutes she came back and told me that she will be able to process the price match, but that I needed to e-mail the link for the product to her -- a product that is advertised on the DELL website! I couldn't understand why I needed to go through this extra process, but she was receiving instruction from someone else on what to tell meIt
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_*** Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both
With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it ***_***_*** (Dell Support ), and ( ***_***
I made an order from Dell for a monitor and stand, I then received an email stating I cancelled the order, when I didn'tThis is unaccepted coming from dell
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call ###-###-#### and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
Order Number: ***
I purchased a new computer (8/2015) last year that came pre-installed with Microsoft Office and Windows and had issues within two weeks of having itA technician changed the mother board on my new Dell desktop as this is what he said the problem was, and no sooner than he left my computer completely froze up and I could no longer get online and was not able to access windows as it asked for a new activation key as well as it had other internal issues I called and texted repeatedly asking to having it serviced of which they chose to send me the parts to install in my computer myselfI do not know anything about the internal components of computers and was not able to install these pieces as well as they sent me the wrong recovery drive for my computerI purchased this brand new so it still had a one year manufacturer warranty which involved onsite helpThey neglected to send anyone out and instead I felt like they were taunting me knowing I was asking just to have my Windows Activ
Multiple Issues
Shipping/Handling and customer service related to shipment of order no
received item on 12/in a damaged box The item was shipped in same box laptop comes inno additional packaging etcAfter reviewing Dell's
return policy, I did not immediately submit return authorization request but I did take pictures of damaged boxOn 12/contacted dell advanced solutions regarding issues, no response On 12/submitted a request to dell support Request #: *** regarding shipping issue and how to return and make sure I don't receive a restocking fee for an item damaged in transit due to poor packaging and also due to issues with customer service related to my original Revdex.com I never received a responseInstead of answering the complaint, it was just closed
Contacted the original Dell rep who assisted Revdex.com complaint listed below *** *** *** and provided him with the photos of shipment He responded only to say that the original complaint is close
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
I ordered a laptop computer on July 10, (Order # ***) (Dell Purchase ID # ***) for a total of $1, I received an email that the package had shipped on July 16, Dell requested the shipment be returned to them on July 20, and I never received the laptop at my residence I was told the order was cancelled and I would receive a refund within 3-days I have made numerous attempts to get information on the status of my refund The latest customer service rep said that the refund was "posted" (I assume posted in Dell's system??) on July 26, and that the money should be back in my account within hours Here it is August 8, and the refund is still not in my account Every time I call Dell I am transferred at the minimum seven times and cannot get a straight answer from any of the representatives I would like the money refunded to the credit card used at the time of the purchase as soon as possible
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns
I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep *** insisted the monitor only had a one year warranty I know
Order number ***,
I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I have requested returns in the last month from Dell
As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns
For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated:
"We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell."
I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st