The problem is my first dell chat online with the sales team giving them the correct computer codes ordered the wrong battery for my computer; they sent the wrong batter 1/04/I had to call back in to re-order the proper battery for the computer on 1/11/I was supposed to receive the 10% discount on the items fopr ordering online which was a secial they were runningI didn't get that fixed on my first order after a lot of call ins and complaining which they finally corrected on 1/28/on my account *** *** which was my MasterCardNow the 2nd battery was purchashed under my mother's name *** *** on her VISA card and she never received the 10% she was supposed to get back on her VISANow on top of this I returned both batteries with the same Return Label they sent me because they weren't responding to me me when I kept calling in and just passed me back and for to different departments - just passing the buckI also called in on 1/18/about finding a cheaper batt
I bought a new Inspiron One system on February 23, Since the day that the computer came I've had issues with itI've had techs come out to my house to replace numerous parts on it while it was under warranty
A few months ago, while going through the Add/Remove Feature of the Control Panel I removed all of the software that was "planted" on my computer when Dell tried to repair the computerThe software allows remote access to the computer from their endBeing that I wasn't having any issues I removed all the spywareWithin WEEKS I start getting calls from Dell representatives telling me, no DEMANDING that I allow them access into my computer for "security updates." They would call with paranoia-inducing claims like "You have a virus on your computer and its destroying your hardware!!!!" So I asked the rep for the file path to the virus so I can manually remove itThe tech tells me that she doesn't have that informationI then asked what the name of the virus was
I placed an order for an item on Dell's website on January 4, 2017, which included free expedited shippingI received an order confirmation email with an estimated delivery date of January 9, 2017, and my credit card was chargedAs the delivery date arrived, I noticed that my order status had not changed from confirmed to shipped, so I contacted Dell order supportI was then informed that due to a pricing mistake made by Dell, my order would be cancelled and the amount of the order will be refunded
I purchased a business laptop from Dell Right out of the box, the laptop was overheating and had performance issues I contacted Dell who had me do updates to the Chipset and the Bios I waited over the three day weekend in hopes that the updates would work, but to my dismay they didn't I then spent over hours with Dell on hold, being transferred to various departments, many of which had nothing to do with my issue, trying to get resolution Instead of a replacement, after spending so much time on hold and getting transferred, I asked for a refund rather than a replacement This took even longer
The refund finally came and was short To my dread I had to call Dell again I called and the lady on the phone was rude She put me on hold every five minutes saying she was looking into the issue She would come back only to put me on hold again When I asked for clarification she cut me off and put me on hold longer than the first three times It has been minutes an
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop
I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase
This's computer has been out of Service more than it has worked
I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly
Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time
There have been mother boards replaced and hard drives among all the other replacement parts
I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer!
This computer is a LEMON!
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
In the beginning of August, we placed an order for a computer and a program called laplink PC mover Within days we were told they did not know when the computer could be delivered as they were waiting for parts We cancelled the order While they did not charge us for the computer, the charged us for the program that we were to use to move files from our old computer to the new computer that we did not purchase I have been in communication with Dell for over months trying to get a refund of $for the program that we did not receive no do we need Finally, I was issued a Credit Memo on September 16, from the customer service department Now one month later and they still have not credited my credit card Their customer service is horrible to deal with There is a lot of language difficulties
I have initiated a call with dell 11th of FebThe dell technical specialist Name *** started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, *** accepted his mistakes and agreed on Graphic card upgrade which was P
After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone
When I asked from dell to release the Video card, ***s offered me another card as , Pis not compatible with this system***s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL
But now this card is also not supported
As I have accepted the offer and lined up my work
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I purchased a new Dell Inspiron from Dell mos agoI recently tried to update windows and received an error mssg that there isn't enough disk space to do thisI have not installed anything (pictures, music, programs) so I find it hard to believe Dell would sell a product that is in effect obsolete when it leaves the factory (but they did)I cannot update my antivirus, connect and use the the internet via chrome or other browserBrowser opens and then closes immediately by and w/o the ability yo update my antivirus I dont want to connect anywayI have spent hours on the phone with Dell Technical Support and Customer Care and it sounds like a rehearsed response to get me to give upHow can they sell a laptop that cannot be updated, cannot connect to the internet and then not provide satisfactory support? To add insult to injury I am still paying for this device w Dell financial services
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
I purchased one laptop via phone with sales rep *** *** * on Dec2, and instead of him charging me for one laptop on only one transaction, he charged me for one laptop on two different transactionsTherefore I was charged twice for two different laptops when I only purchased oneThis mistake made solely on the side of Dell caused my bank account to be charged more than necessary and overdraft fees to incurThe only thing Dell customer service reps could tell me was they were sorry and to return one of the laptops for a refund in 15-daysI feel this was poor practice and more should've been done to rectify my inconvenience of overdraft fees and a double transaction being taken off of my debit card when Dell made the mistake, not me
I ordered a laptop online from www.dell.com on February 26, On March 3, I received an email that my order has been shipped, and on March 9, I finally received the laptopAs I started using the laptop I figured out that the laptop has an issueIt used to make different sound when I used to unplug the power cord while playing a video or audio on the laptopSo, I contacted the technical support, and they tried everything but could not fix the issueOnce they could not fix the issue I asked them to replace that laptopThey said that send that laptop to us we will fix it and ship it back to you since this is still in the warrantyOnce they did not listen to me I called the customer care and told them that I want to return the laptop
They emailed me the shipping label, and told me that I will be receiving my refund within 10-daysI shipped the laptop back to themAfter days when I did not receive the refund, I contacted them back and this time they said tha
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
I bought an Inspiron a little over a year agoSince then I've had to get at least fixes done on the laptop and spent hours and hours on the phone talking with customer serviceMost recently the right back hinge of the laptop has broken and caused cracking to the outter shell of the laptopReading the Dell Customers Forum, this appears to be a very common problem - seemingly a defect in their product - that they refuse to correctCustomer service accuses its clients of damaging their product and then lying about it, instead of just admitting that the laptop has a defect
I called Dell to purchase a replacement charging cord for my laptopI advised the sales representative *** that I had a $gift card but when I checked the balance that it was coming up as a zero balanceI told him it says that the gift card says expires except where prohibited by law and in *** gift cards do not expireHe said that was correct and not to worry he would take care of everythingHe told me to use my gift card he would need my Dell credit card numberI provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $he then asked me if I authorize the full charge to my credit card, I advised him that I did notI told him that I wanted to use my gift cardHe told me that the gift card was expired and so I cannot use itI reminded him of our earlier conversation when he said he could help meHe aid no that I need to charge it to my credit card because it's an expired gift cardI felt that he
I bought a Dell computer in September of last yearA month after buying the computer it stopped workingSince then they have sent me three different computers replaced tens of different parts and again I have the same issueI again do not have a working computer that I use for my home business
I have a Dell Inspiron computer which is less than a year old and still under warranty When the mother board shut down in August, they initially were going to send our a repairs person to replace the partsWhen I called to follow up they said the part was delayed and would send me a refurbished computer of similar valueThey never informed me that I had to return the old one and when the refurbished product arrived it was in a box with the power chords and no instructions Approximately a week later I threw the malfunctioning product away A few weeks after that I received a letter and label with instructions stating I needed to return the initial computerWhen I called them to dispute that I was not notified of the need to return the original, after several phone calls and varying stories, I was told it was written somewhere in my warrantySince I want to add the amount I was quoted to pay of $419.00, to my Dell Preferred Account they gave me a number to contact someone who c
The problem is my first dell chat online with the sales team giving them the correct computer codes ordered the wrong battery for my computer; they sent the wrong batter 1/04/I had to call back in to re-order the proper battery for the computer on 1/11/I was supposed to receive the 10% discount on the items fopr ordering online which was a secial they were runningI didn't get that fixed on my first order after a lot of call ins and complaining which they finally corrected on 1/28/on my account *** *** which was my MasterCardNow the 2nd battery was purchashed under my mother's name *** *** on her VISA card and she never received the 10% she was supposed to get back on her VISANow on top of this I returned both batteries with the same Return Label they sent me because they weren't responding to me me when I kept calling in and just passed me back and for to different departments - just passing the buckI also called in on 1/18/about finding a cheaper batt
I bought a new Inspiron One system on February 23, Since the day that the computer came I've had issues with itI've had techs come out to my house to replace numerous parts on it while it was under warranty
A few months ago, while going through the Add/Remove Feature of the Control Panel I removed all of the software that was "planted" on my computer when Dell tried to repair the computerThe software allows remote access to the computer from their endBeing that I wasn't having any issues I removed all the spywareWithin WEEKS I start getting calls from Dell representatives telling me, no DEMANDING that I allow them access into my computer for "security updates." They would call with paranoia-inducing claims like "You have a virus on your computer and its destroying your hardware!!!!" So I asked the rep for the file path to the virus so I can manually remove itThe tech tells me that she doesn't have that informationI then asked what the name of the virus was
I placed an order for an item on Dell's website on January 4, 2017, which included free expedited shippingI received an order confirmation email with an estimated delivery date of January 9, 2017, and my credit card was chargedAs the delivery date arrived, I noticed that my order status had not changed from confirmed to shipped, so I contacted Dell order supportI was then informed that due to a pricing mistake made by Dell, my order would be cancelled and the amount of the order will be refunded
I purchased a business laptop from Dell Right out of the box, the laptop was overheating and had performance issues I contacted Dell who had me do updates to the Chipset and the Bios I waited over the three day weekend in hopes that the updates would work, but to my dismay they didn't I then spent over hours with Dell on hold, being transferred to various departments, many of which had nothing to do with my issue, trying to get resolution Instead of a replacement, after spending so much time on hold and getting transferred, I asked for a refund rather than a replacement This took even longer
The refund finally came and was short To my dread I had to call Dell again I called and the lady on the phone was rude She put me on hold every five minutes saying she was looking into the issue She would come back only to put me on hold again When I asked for clarification she cut me off and put me on hold longer than the first three times It has been minutes an
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop
I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase
This's computer has been out of Service more than it has worked
I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly
Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time
There have been mother boards replaced and hard drives among all the other replacement parts
I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer!
This computer is a LEMON!
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
In the beginning of August, we placed an order for a computer and a program called laplink PC mover Within days we were told they did not know when the computer could be delivered as they were waiting for parts We cancelled the order While they did not charge us for the computer, the charged us for the program that we were to use to move files from our old computer to the new computer that we did not purchase I have been in communication with Dell for over months trying to get a refund of $for the program that we did not receive no do we need Finally, I was issued a Credit Memo on September 16, from the customer service department Now one month later and they still have not credited my credit card Their customer service is horrible to deal with There is a lot of language difficulties
I have initiated a call with dell 11th of FebThe dell technical specialist Name *** started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, *** accepted his mistakes and agreed on Graphic card upgrade which was P
After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone
When I asked from dell to release the Video card, ***s offered me another card as , Pis not compatible with this system***s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL
But now this card is also not supported
As I have accepted the offer and lined up my work
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I purchased a new Dell Inspiron from Dell mos agoI recently tried to update windows and received an error mssg that there isn't enough disk space to do thisI have not installed anything (pictures, music, programs) so I find it hard to believe Dell would sell a product that is in effect obsolete when it leaves the factory (but they did)I cannot update my antivirus, connect and use the the internet via chrome or other browserBrowser opens and then closes immediately by and w/o the ability yo update my antivirus I dont want to connect anywayI have spent hours on the phone with Dell Technical Support and Customer Care and it sounds like a rehearsed response to get me to give upHow can they sell a laptop that cannot be updated, cannot connect to the internet and then not provide satisfactory support? To add insult to injury I am still paying for this device w Dell financial services
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
I purchased one laptop via phone with sales rep *** *** * on Dec2, and instead of him charging me for one laptop on only one transaction, he charged me for one laptop on two different transactionsTherefore I was charged twice for two different laptops when I only purchased oneThis mistake made solely on the side of Dell caused my bank account to be charged more than necessary and overdraft fees to incurThe only thing Dell customer service reps could tell me was they were sorry and to return one of the laptops for a refund in 15-daysI feel this was poor practice and more should've been done to rectify my inconvenience of overdraft fees and a double transaction being taken off of my debit card when Dell made the mistake, not me
I ordered a laptop online from www.dell.com on February 26, On March 3, I received an email that my order has been shipped, and on March 9, I finally received the laptopAs I started using the laptop I figured out that the laptop has an issueIt used to make different sound when I used to unplug the power cord while playing a video or audio on the laptopSo, I contacted the technical support, and they tried everything but could not fix the issueOnce they could not fix the issue I asked them to replace that laptopThey said that send that laptop to us we will fix it and ship it back to you since this is still in the warrantyOnce they did not listen to me I called the customer care and told them that I want to return the laptop
They emailed me the shipping label, and told me that I will be receiving my refund within 10-daysI shipped the laptop back to themAfter days when I did not receive the refund, I contacted them back and this time they said tha
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
I bought an Inspiron a little over a year agoSince then I've had to get at least fixes done on the laptop and spent hours and hours on the phone talking with customer serviceMost recently the right back hinge of the laptop has broken and caused cracking to the outter shell of the laptopReading the Dell Customers Forum, this appears to be a very common problem - seemingly a defect in their product - that they refuse to correctCustomer service accuses its clients of damaging their product and then lying about it, instead of just admitting that the laptop has a defect
I called Dell to purchase a replacement charging cord for my laptopI advised the sales representative *** that I had a $gift card but when I checked the balance that it was coming up as a zero balanceI told him it says that the gift card says expires except where prohibited by law and in *** gift cards do not expireHe said that was correct and not to worry he would take care of everythingHe told me to use my gift card he would need my Dell credit card numberI provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $he then asked me if I authorize the full charge to my credit card, I advised him that I did notI told him that I wanted to use my gift cardHe told me that the gift card was expired and so I cannot use itI reminded him of our earlier conversation when he said he could help meHe aid no that I need to charge it to my credit card because it's an expired gift cardI felt that he
I bought a Dell computer in September of last yearA month after buying the computer it stopped workingSince then they have sent me three different computers replaced tens of different parts and again I have the same issueI again do not have a working computer that I use for my home business
I have a Dell Inspiron computer which is less than a year old and still under warranty When the mother board shut down in August, they initially were going to send our a repairs person to replace the partsWhen I called to follow up they said the part was delayed and would send me a refurbished computer of similar valueThey never informed me that I had to return the old one and when the refurbished product arrived it was in a box with the power chords and no instructions Approximately a week later I threw the malfunctioning product away A few weeks after that I received a letter and label with instructions stating I needed to return the initial computerWhen I called them to dispute that I was not notified of the need to return the original, after several phone calls and varying stories, I was told it was written somewhere in my warrantySince I want to add the amount I was quoted to pay of $419.00, to my Dell Preferred Account they gave me a number to contact someone who c