On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # ***)I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named *** in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
Purchased a Dell Inspiron *** in April of Less than days later the laptop would not power onAt the request of Dell my husband and I took out the battery and spent over hours troubleshootingThis did not workThey had me send the laptop back to TexasI received it back and it worked-for another months onlyThe same isspower up occurred in September Another hour phone call troubleshooting and I had to send it back againThey claimed to fix it again and now months later, April 10, the laptop will not power up againDell will not fix it without a charge now and I escalated to a manager and they said they would escalate further and call meThey send emails stating they tried and are now going to close my caseI have responded to their emails asking them to tell me the number that will show on my cell and to call me after 5pm EST but they dontI have taken great care with this laptop (it is expensive) and expect it to work longer than months
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables
I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
I purchased a computer and paid extra for the model with an internal disk driveI get the computer, put a DVD in and find out the disk drive does not work because the computer has Windows and the functionality is disabledThis is absolutely advertising on Dell's partAllow a customer to buy a computer with a disk player and then it is useless?
I called customer service SEVERAL timesOf course none of the customer service representatives speak proper English and do not understand what I am sayingI asked them if Dell included a solution to this problem, advertising and selling worthless DVD drives to consumersThey just keep telling me I don't have a DVD driveOkay ignorant peopleI click the button, put the CD in, it tries to read the DVD and cannotI am not an itI know if my computer has a DVD drive or not notThe Dell "customer service" rep is so ignorant that they keep telling me to buy an external optical DVD player for the PC
Sent a computer for service (one week old computer that had water damage) Computer was held by Dell for a month with multiple emails from them stating they needed parts or they would fix it, The turn around time was initially told to me 3-daysAfter days, my computer was sent to me still in not working condition and without a hard driveAgain, called Dell and they stated they would send the hard drive and schedule a tech to install(another week goes by)Hard drive comes, Tech is scheduled and comes, Tech says he cannot repair computer He claims there is other problems with computer
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person (*** *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat)
They did not call, so I called back in and spoke with (*** ***) and she said the coupon was not valid on sale items, and that the chat rep (*** *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again
I tried an online chat once more, and a 3rd person (*** *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
Bought labtop from DELL on Black Friday as a christmas gift for girlfriendDidn't even have it for days and issues with monitorVertical lines throughout the screen black ink spot on top left hand cornerOnly paid for labtopOne yr warranty on itDell technician is trying to say there was physical damage on screen (a crack) which there never was one when I shipped it back to Dell and that it is accidental damage and not covered under warranty and want to repair itThey have terrible customer service people that speak broken english and hard to understandDELL obviously to lazy to say it's a defective product and want more than the original purchase to repair it That it outright robberyNever dropped it never damage labtop never had a crack when I shipped it back to them
On november 3, I had purchased TWO dell dimension desktopsUpon registering the pcs one under my wife the other under myself and submitting the reciept as proof of purchase to dell, dell BLATENTLY REFUSES TO ACKNOWLEDGE WARRANTY OR TECH SUPPORTThey simply told me they were sitting on walmarts shelf too long
This is completely against dells warranty terms which specifically state one year FROM DATE OF INVOICEI have the reciept as proof of date of purchase and dell can see it in thier records but still refuse
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
Dear Revdex.com,
The issue first began when I called Dell, on Saturday, November around noon, about a black Friday promotion I saw on the dell.com website I was inquiring as to how long the promotion would be lasting because I had hoped to purchase an over $laptop using a credit card that would not be available until Monday The sales associate, *** *** (***), told me he did not have that information but if I wanted to order with another credit card I could do so and then call to change the credit card number at any time before the order was shipped
Monday, November 26, I began receiving calls from him stating that the computer was already ready to ship and that I had to change the credit card number immediately if I did not want to be charged incorrectly I called the billing department and asked to make the change when they informed me Dell had no such procedure and I would have to cancel the order and place and place a new on
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery
This is ithe first techs email exchange before I even sent the computer
Hello Cheryl
Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure
till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you
Regards
Brad
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops
One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter
When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again
Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have
In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through
Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained
In the end, Dell lost a loyal customerThanks for listening
I ordered TV's on November 25th---both were supposed to come with Promo Egift cards for $each that were supposed to be credited to me in no later then 10-daysI received on December 10th so I called to ask why I had not received the otherI was told that I would have it no later then December 15thDecember 15th passed yesterday so I called them to find out where my other gift card was because I was going to use it towards another purchase for my daughter for ChristmasI spent hours on the phone to find out they sent it to the wrong email address and that I had to wait 3-business days for them to supposedly get me a new oneThe 3-business day window does me no good as that puts the card coming after ChristmasAll I want is either a discount of $off an item or my Egift card in the timely manner which I was promised when I purchased the item so I could make another purchase in time for Christmas.....By the way, their customer service has to be the worst I have E
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here ***
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: *** on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup."
The technician arranged for me to return the laptop because it was within the "day" return period
I received the "new" laptop about days later My next service call, #*** was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem
The next call wa
On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # ***)I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named *** in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
Purchased a Dell Inspiron *** in April of Less than days later the laptop would not power onAt the request of Dell my husband and I took out the battery and spent over hours troubleshootingThis did not workThey had me send the laptop back to TexasI received it back and it worked-for another months onlyThe same isspower up occurred in September Another hour phone call troubleshooting and I had to send it back againThey claimed to fix it again and now months later, April 10, the laptop will not power up againDell will not fix it without a charge now and I escalated to a manager and they said they would escalate further and call meThey send emails stating they tried and are now going to close my caseI have responded to their emails asking them to tell me the number that will show on my cell and to call me after 5pm EST but they dontI have taken great care with this laptop (it is expensive) and expect it to work longer than months
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables
I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
I purchased a computer and paid extra for the model with an internal disk driveI get the computer, put a DVD in and find out the disk drive does not work because the computer has Windows and the functionality is disabledThis is absolutely advertising on Dell's partAllow a customer to buy a computer with a disk player and then it is useless?
tI know if my computer has a DVD drive or not notThe Dell "customer service" rep is so ignorant that they keep telling me to buy an external optical DVD player for the PC
I called customer service SEVERAL timesOf course none of the customer service representatives speak proper English and do not understand what I am sayingI asked them if Dell included a solution to this problem, advertising and selling worthless DVD drives to consumersThey just keep telling me I don't have a DVD driveOkay ignorant peopleI click the button, put the CD in, it tries to read the DVD and cannotI am not an i
Sent a computer for service (one week old computer that had water damage) Computer was held by Dell for a month with multiple emails from them stating they needed parts or they would fix it, The turn around time was initially told to me 3-daysAfter days, my computer was sent to me still in not working condition and without a hard driveAgain, called Dell and they stated they would send the hard drive and schedule a tech to install(another week goes by)Hard drive comes, Tech is scheduled and comes, Tech says he cannot repair computer He claims there is other problems with computer
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person (*** *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat)
They did not call, so I called back in and spoke with (*** ***) and she said the coupon was not valid on sale items, and that the chat rep (*** *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again
I tried an online chat once more, and a 3rd person (*** *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
Bought labtop from DELL on Black Friday as a christmas gift for girlfriendDidn't even have it for days and issues with monitorVertical lines throughout the screen black ink spot on top left hand cornerOnly paid for labtopOne yr warranty on itDell technician is trying to say there was physical damage on screen (a crack) which there never was one when I shipped it back to Dell and that it is accidental damage and not covered under warranty and want to repair itThey have terrible customer service people that speak broken english and hard to understandDELL obviously to lazy to say it's a defective product and want more than the original purchase to repair it That it outright robberyNever dropped it never damage labtop never had a crack when I shipped it back to them
On november 3, I had purchased TWO dell dimension desktopsUpon registering the pcs one under my wife the other under myself and submitting the reciept as proof of purchase to dell, dell BLATENTLY REFUSES TO ACKNOWLEDGE WARRANTY OR TECH SUPPORTThey simply told me they were sitting on walmarts shelf too long
This is completely against dells warranty terms which specifically state one year FROM DATE OF INVOICEI have the reciept as proof of date of purchase and dell can see it in thier records but still refuse
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
Dear Revdex.com,
The issue first began when I called Dell, on Saturday, November around noon, about a black Friday promotion I saw on the dell.com website I was inquiring as to how long the promotion would be lasting because I had hoped to purchase an over $laptop using a credit card that would not be available until Monday The sales associate, *** *** (***), told me he did not have that information but if I wanted to order with another credit card I could do so and then call to change the credit card number at any time before the order was shipped
Monday, November 26, I began receiving calls from him stating that the computer was already ready to ship and that I had to change the credit card number immediately if I did not want to be charged incorrectly I called the billing department and asked to make the change when they informed me Dell had no such procedure and I would have to cancel the order and place and place a new on
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery
This is ithe first techs email exchange before I even sent the computer
Hello Cheryl
Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure
till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you
Regards
Brad
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops
One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter
When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again
Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have
In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through
Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained
In the end, Dell lost a loyal customerThanks for listening
I ordered TV's on November 25th---both were supposed to come with Promo Egift cards for $each that were supposed to be credited to me in no later then 10-daysI received on December 10th so I called to ask why I had not received the otherI was told that I would have it no later then December 15thDecember 15th passed yesterday so I called them to find out where my other gift card was because I was going to use it towards another purchase for my daughter for ChristmasI spent hours on the phone to find out they sent it to the wrong email address and that I had to wait 3-business days for them to supposedly get me a new oneThe 3-business day window does me no good as that puts the card coming after ChristmasAll I want is either a discount of $off an item or my Egift card in the timely manner which I was promised when I purchased the item so I could make another purchase in time for Christmas.....By the way, their customer service has to be the worst I have E
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here ***
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: *** on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup."
The technician arranged for me to return the laptop because it was within the "day" return period
I received the "new" laptop about days later My next service call, #*** was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem
The next call wa