I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I have been experiencing several problems with Dell customer service since my original purchase last October
The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair
After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty
After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue
After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks
I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
I ordered a computer from Dell in March I received a computer and it did not have the internal CD/DVD drive that I orderedAfter numerous calls and canceled orders they finally sent me an external CD/DVD driveToday, December 29, I had my son who knows about computers visiting my house for the holidays and I asked them why the computer was running so slowAfter looking for other solutions he stumbled upon the fact that the internal hardware was significantly inferior to the specs for the laptop that I orderedSpecifically, the Order Confirmation I received from Dell correctly indicated that I ordered a laptop with an Intel Core 13-5015U ProcessorThe computer I received had an Intel Celeron ProcessorIn addition, I also ordered 6GB or RAM and a 1TB hard driveI received a computer with 4GB or RAM and a 500GB of hard driveIt is apparent that they sent me the wrong computer, either intentionally or by accidentEither way, it is clear they need to rectify their mistak
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (#***), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order ***)I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found *** *** on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr*** who said he would
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
I have been trying to return a monitor with no success at getting a return label from DellI originally requested a label on 5/with no successI called on Monday 5/and was told they would email a label with nothing being emailedI then email customer support on 5/again requesting a return label with no responseLooking on the dell website they have no record of a request being made
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of *** ***, *** ***, and *** *** and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me
i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
I placed an order for a TV on The order said shipped The order was never received I spoke to an agent on when the customer service heard the details I was told the order was cancelled and it would be credited to my account with in 24-hours Instead a bill was sent to my house for the T.V that was never received I called Dell and spoke to a representative at which I spelled it all out again Finally with no help the customer service manager got on the line She said, they would ask UPS to investigate and until they followed up they would not help me I was frustrated asking for an email follow up ASAP and for them to credit my account The Customer Service Manager then hung up on me I called Dell again trying to get this resolved but have not yet This is the worst service I have ever seen and refused to pay for an Item I never received
Order # *** Tracking Number # *** - Ordered Date
1/17/
***
Shipped
I placed an order with Dell.com on May 24th for a simple chromebook to be delivered on June 1, It did not come by that date I received an email saying there were "technical difficulties" I spoke on the phone with a gentleman and he "helped" me resolve that issue and create a new order and cancel the previous order It was then schedule to be received by June It was not received today and today I got an email stating June 13th I emailed the original gentleman and told him this was unacceptable All I want is a chromebook for my son's birthday that is not days past After I emailed him today I received another email later today that stated the order had "technical difficulties" again! There is NO billing issue I have a $limit My account is paid I cannot get a hold of anyone to help me determine the real issue I have asked to speak to a manager and have not been contacted by one I could have easily purchased a chromebook at a local store, but chose t
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use
The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co
About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I have attempted to make a purchase ID # *** which is Dell Power Companion (mAh) *** and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with
I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I have been experiencing several problems with Dell customer service since my original purchase last October
The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair
After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty
After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
Dell can't deliver as simple software package
They have yet to deliver my purchase
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue
After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks
I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
I ordered a computer from Dell in March I received a computer and it did not have the internal CD/DVD drive that I orderedAfter numerous calls and canceled orders they finally sent me an external CD/DVD driveToday, December 29, I had my son who knows about computers visiting my house for the holidays and I asked them why the computer was running so slowAfter looking for other solutions he stumbled upon the fact that the internal hardware was significantly inferior to the specs for the laptop that I orderedSpecifically, the Order Confirmation I received from Dell correctly indicated that I ordered a laptop with an Intel Core 13-5015U ProcessorThe computer I received had an Intel Celeron ProcessorIn addition, I also ordered 6GB or RAM and a 1TB hard driveI received a computer with 4GB or RAM and a 500GB of hard driveIt is apparent that they sent me the wrong computer, either intentionally or by accidentEither way, it is clear they need to rectify their mistak
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (#***), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order ***)I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found *** *** on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr*** who said he would
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
I have been trying to return a monitor with no success at getting a return label from DellI originally requested a label on 5/with no successI called on Monday 5/and was told they would email a label with nothing being emailedI then email customer support on 5/again requesting a return label with no responseLooking on the dell website they have no record of a request being made
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of *** ***, *** ***, and *** *** and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me
i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
I placed an order for a TV on The order said shipped The order was never received I spoke to an agent on when the customer service heard the details I was told the order was cancelled and it would be credited to my account with in 24-hours Instead a bill was sent to my house for the T.V that was never received I called Dell and spoke to a representative at which I spelled it all out again Finally with no help the customer service manager got on the line She said, they would ask UPS to investigate and until they followed up they would not help me I was frustrated asking for an email follow up ASAP and for them to credit my account The Customer Service Manager then hung up on me I called Dell again trying to get this resolved but have not yet This is the worst service I have ever seen and refused to pay for an Item I never received
Order # *** Tracking Number # *** - Ordered Date
1/17/
***
Shipped
I placed an order with Dell.com on May 24th for a simple chromebook to be delivered on June 1, It did not come by that date I received an email saying there were "technical difficulties" I spoke on the phone with a gentleman and he "helped" me resolve that issue and create a new order and cancel the previous order It was then schedule to be received by June It was not received today and today I got an email stating June 13th I emailed the original gentleman and told him this was unacceptable All I want is a chromebook for my son's birthday that is not days past After I emailed him today I received another email later today that stated the order had "technical difficulties" again! There is NO billing issue I have a $limit My account is paid I cannot get a hold of anyone to help me determine the real issue I have asked to speak to a manager and have not been contacted by one I could have easily purchased a chromebook at a local store, but chose t
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use
The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co
About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I have attempted to make a purchase ID # *** which is Dell Power Companion (mAh) *** and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with