I purchased Dell CPU's, Dell Monitors, Dell Mouse and External Optical DriveOnce I started to set up the first computer I realized I COULD NOT run dual monitors with the systemsThis is a requirement I specifically stated to the salesman, *** ***, when I made the initial purchaseI contacted the salesman, *** ***, who brushed me off and told me to call Dell Technical support, which I did on 1/20/They informed me at that time that the systems I bought ARE NOT SET UP FOR dual monitorsI then contacted the salesman again who told me to send everything back and they would refund everything backTHIS WAS OVER weeks ago and I still have not received the refund even though all the systems were received back at Dell on 2/5/I have called at least more times trying to get the refund processed with no luck at allAll they do is transfer me to different people, but no one can seem to help or understand that the total amount that needs to be refunded, even though A
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number '***' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable
It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
I purchased an Alienware Rfrom Dell for $2,on 2/5/ Shortly after receiving the laptop, I noticed intermittent issues with my internet connection when I used a wired connection After some troubleshooting, I found that the cable was loose in the RJreceptacle It would disconnect and drop the connection if the wire was moved in the slightest way
I called Dell's support number and they finally agreed that it was a hardware issue They agreed to replace the motherboard since the RJreceptacle is attached directly to the motherboard (see dispatch number ***) I was hesitant to have anyone work on my brand new $2,computer, but agreed to the repair on the phone
The service tech arrived to make the repairs Thursday, 3/24/ I demanded to see the motherboard so I could tell if it was worth tearing my computer apart I wanted to make sure that a cable felt more secure in the replacement motherboard than it did in my computer While checking the pins
THE DAY I BOUGHT A COMPUTER FROM DELL WAS FULL OF PROMISES THAT HAS YET TO BE FULFILLED
PROMISE #1-I WAS PROMISED A GIFT CARD IN THE AMOUNT OF $I WAITED FOR IT TO ARRIVE AND IT NEVER DIDI CALLED 2/15/17, ONLY TO BE TOLD YOU DON'T GIVE GIFT CARDSFIRST I WAS TOLD I DON KNOW WHAT I'M TALKING ABOUT IN A WORD A LIAR AND THEN I'M DISMISSED LIKE I HAVE NO RECOURSEAFTER ARGUING MY POINT, I WAS THEN OFFERED A COUPONI DID NOT WANT THE COUPON, I WANTED WHAT WAS PROMISED TO ME IN DECEMBER, A GIFT CARDTHE COUPON WAS FORCED UPON ME IN THE AMOUNT OF $ THE COUPON EXPIRED MAY 13, (COUPON #***)I WAS GOING TO USE IT WHEN I NOTICED THE EXPIRATION SO I CALLED 6/16/AFTER GOING ON LINE TO CHAT WITH A REP WHO COULD NOT HELP ME I SPOKE TO SOME PERSON IN INDIA WHO I DON'T WANT TO TALK TO ANYONE OUTSIDE THE US AND I WAS FORCED TO DO SOTHIS PERSON SAID HER NAME WAS *** FORCED HERSELF ON ME AFTER I KEPT SAYING I WANTED TO SPEAK TO A MANAGER
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service
I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly?
I kept all the emails including the one with the offer if I don't can
Bait and Switch
I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through
Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting…
I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company
Reference Dell incident is ***
10:51:AM *** *** * sending you the quote to confirm the specs
10:54:AM *** *** * please stay connected over the chat
10:54:AM *** ok
10:55:AM *** did you send the quote in e-mail?
10:55:AM *** *** * I am working on the pricing
11:01:AM *** *** * sorry for
Complaint regards: Dell XPS 13"
For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: ***
On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: ***
A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
I ordered a laptop from Dell's website on 08/14/At 10:and 10:36AM, I received two phone calls back to back from ###-###-#### with a voicemail left after the second call stating that I needed to call Dell at ###-###-#### regarding my orderI also received an email immediately after at 10:36AM from ***@dell.com stating that my order was delayed due to an issue processing my payment and that the credit card information I provided was not correctI checked my bank account and saw that I had a charge pending for the full amount to Dell ($412.27) so at that point, there should have been no issuesI called the order support line from the Dell confirmation email that I received, which was also listed on the Dell website at 10:42AM just to be sure that everything was processing correctly with my orderI spoke with *** *** who reassured me that there were no issues with my order and that my laptop was set to shop that same day 08/15/He also verified that the numb
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraudI contacted the credit card company and verified the purchase
However, Dell then cancelled the purchaseI spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchaseBefore hanging up, I received her specific phone number and extension: ###-###-####, *** (***)I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give meI then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail")
I eventually gave up, and just spoke with whomever the automated service left me withThey repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I purchased a computer from Dell (***) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address
The unsubscribe website is: *** You can even try to enter my address into and watch as it rejects and doesn't recognize my address
I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
I bought an Inspiron Dell laptop just over a month agoTwo days ago, it did not boot up, it kept recycling to my log in screenWhen I called tech support, I had to PAY to troubleshoot it over the phoneI don't care what the warranty saysThis should not have happened after only a month of ownership when my two previous other brand laptops never had this issueIt is a poor product
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I have contacted Dell several times before and after returning a laptop purchase to which I had paid I called to notify Dell that I changed bank accounts and the account I used to purchase the laptop is no longer activeSometimes I wondered if I was speaking a different languageNot one of the reps I communicated with could comprehend thisThey suggested a couple times to contact my former bank to work out getting the refund credit issued to meAs a reminder, my account has been closed so this makes no sense to contact a bank that will reject all transaction coming throughNow, they have had the returned laptop for several weeks and I have yet to receive my refund because no one seems to have a clue how to process thisTheir policy states they will either issue a credit or a refundI thought I would get a check mailed to meNow that makes sense! I am so frustrated dealing with these mega huge companies with their customer service overseas and unable to understand very
I purchased Dell CPU's, Dell Monitors, Dell Mouse and External Optical DriveOnce I started to set up the first computer I realized I COULD NOT run dual monitors with the systemsThis is a requirement I specifically stated to the salesman, *** ***, when I made the initial purchaseI contacted the salesman, *** ***, who brushed me off and told me to call Dell Technical support, which I did on 1/20/They informed me at that time that the systems I bought ARE NOT SET UP FOR dual monitorsI then contacted the salesman again who told me to send everything back and they would refund everything backTHIS WAS OVER weeks ago and I still have not received the refund even though all the systems were received back at Dell on 2/5/I have called at least more times trying to get the refund processed with no luck at allAll they do is transfer me to different people, but no one can seem to help or understand that the total amount that needs to be refunded, even though A
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number '***' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable
It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
I purchased an Alienware Rfrom Dell for $2,on 2/5/ Shortly after receiving the laptop, I noticed intermittent issues with my internet connection when I used a wired connection After some troubleshooting, I found that the cable was loose in the RJreceptacle It would disconnect and drop the connection if the wire was moved in the slightest way
I called Dell's support number and they finally agreed that it was a hardware issue They agreed to replace the motherboard since the RJreceptacle is attached directly to the motherboard (see dispatch number ***) I was hesitant to have anyone work on my brand new $2,computer, but agreed to the repair on the phone
The service tech arrived to make the repairs Thursday, 3/24/ I demanded to see the motherboard so I could tell if it was worth tearing my computer apart I wanted to make sure that a cable felt more secure in the replacement motherboard than it did in my computer While checking the pins
THE DAY I BOUGHT A COMPUTER FROM DELL WAS FULL OF PROMISES THAT HAS YET TO BE FULFILLED
PROMISE #1-I WAS PROMISED A GIFT CARD IN THE AMOUNT OF $I WAITED FOR IT TO ARRIVE AND IT NEVER DIDI CALLED 2/15/17, ONLY TO BE TOLD YOU DON'T GIVE GIFT CARDSFIRST I WAS TOLD I DON KNOW WHAT I'M TALKING ABOUT IN A WORD A LIAR AND THEN I'M DISMISSED LIKE I HAVE NO RECOURSEAFTER ARGUING MY POINT, I WAS THEN OFFERED A COUPONI DID NOT WANT THE COUPON, I WANTED WHAT WAS PROMISED TO ME IN DECEMBER, A GIFT CARDTHE COUPON WAS FORCED UPON ME IN THE AMOUNT OF $ THE COUPON EXPIRED MAY 13, (COUPON #***)I WAS GOING TO USE IT WHEN I NOTICED THE EXPIRATION SO I CALLED 6/16/AFTER GOING ON LINE TO CHAT WITH A REP WHO COULD NOT HELP ME I SPOKE TO SOME PERSON IN INDIA WHO I DON'T WANT TO TALK TO ANYONE OUTSIDE THE US AND I WAS FORCED TO DO SOTHIS PERSON SAID HER NAME WAS *** FORCED HERSELF ON ME AFTER I KEPT SAYING I WANTED TO SPEAK TO A MANAGER
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service
I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly?
I kept all the emails including the one with the offer if I don't can
Bait and Switch
I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through
Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting…
I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company
Reference Dell incident is ***
10:51:AM *** *** * sending you the quote to confirm the specs
10:54:AM *** *** * please stay connected over the chat
10:54:AM *** ok
10:55:AM *** did you send the quote in e-mail?
10:55:AM *** *** * I am working on the pricing
11:01:AM *** *** * sorry for
Complaint regards: Dell XPS 13"
For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: ***
On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: ***
A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
I ordered a laptop from Dell's website on 08/14/At 10:and 10:36AM, I received two phone calls back to back from ###-###-#### with a voicemail left after the second call stating that I needed to call Dell at ###-###-#### regarding my orderI also received an email immediately after at 10:36AM from ***@dell.com stating that my order was delayed due to an issue processing my payment and that the credit card information I provided was not correctI checked my bank account and saw that I had a charge pending for the full amount to Dell ($412.27) so at that point, there should have been no issuesI called the order support line from the Dell confirmation email that I received, which was also listed on the Dell website at 10:42AM just to be sure that everything was processing correctly with my orderI spoke with *** *** who reassured me that there were no issues with my order and that my laptop was set to shop that same day 08/15/He also verified that the numb
Repair of Damaged computer which is still under warranty not fix
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraudI contacted the credit card company and verified the purchase
However, Dell then cancelled the purchaseI spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchaseBefore hanging up, I received her specific phone number and extension: ###-###-####, *** (***)I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give meI then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail")
I eventually gave up, and just spoke with whomever the automated service left me withThey repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I purchased a computer from Dell (***) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address
The unsubscribe website is: *** You can even try to enter my address into and watch as it rejects and doesn't recognize my address
I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
I bought an Inspiron Dell laptop just over a month agoTwo days ago, it did not boot up, it kept recycling to my log in screenWhen I called tech support, I had to PAY to troubleshoot it over the phoneI don't care what the warranty saysThis should not have happened after only a month of ownership when my two previous other brand laptops never had this issueIt is a poor product
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I have contacted Dell several times before and after returning a laptop purchase to which I had paid I called to notify Dell that I changed bank accounts and the account I used to purchase the laptop is no longer activeSometimes I wondered if I was speaking a different languageNot one of the reps I communicated with could comprehend thisThey suggested a couple times to contact my former bank to work out getting the refund credit issued to meAs a reminder, my account has been closed so this makes no sense to contact a bank that will reject all transaction coming throughNow, they have had the returned laptop for several weeks and I have yet to receive my refund because no one seems to have a clue how to process thisTheir policy states they will either issue a credit or a refundI thought I would get a check mailed to meNow that makes sense! I am so frustrated dealing with these mega huge companies with their customer service overseas and unable to understand very