I have been trying to resolve an order issue for a TV that I paid for on Nov 26, My order information still shows "In Transit" shipped on 11/26/ When in fact the item never shipped and order was never fulfilled
At one time I was offered a TV that was a lower resolution and cheaper TV as a "Like replacement" I have been trying to get the issue resolved ever since and now the company has became unresponsive
See email correspondence below
for some reason it won't let me paste the email but I have conversation going back to 12/8/
This pertains to order Dell purchase ID no***
On September 19, I talked on the phone with a Dell agent, *** ***, with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, *** ***, called me, so I could place my order with him Unfortunately, Mr*** messed up my order and has refused to do anything to fix the issue
I ordered a Dell XPS Special Edition desktop I told Mr*** that I needed at least 32GB of RAM Mr*** said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install
The desktop arrived on September I received a Dell XPS 8920, Service Tag ***, Express Service Code *** I also received a single 16GB RAM module, which was obviously a mistake *** *** made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had ***, therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August
About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
Deceptive sales tactics - Dell will sell prepaid gift cards in $increments however when attempting to use the cards while making a purchase they limit the amount of gift cards that may be applied and force the consumer to make additional purchases For example, if you purchase a $computer you can only apply $in prepaid gift cards Nowhere is this disclosed upon initial purchase
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
On 5/24/2018, I purchased a Latitude 2-in-laptop from Dell (Service Tag: ***) for use in my Master's program for $On 7/18/my spouse, ***, contacted *** *** (***) at Technical Support because the Dell Support Assist app said that our BIOS system needed to be upgraded from version to and, after a few failed attempts on his part to download and install the file, he wanted to see if they could accomplish the task Unfortunately, they were not able toHe was told at that time that either the update was “not a big deal” despite being labelled "Urgent" or that the motherboard in the computer would need to be replacedAlso, he was told an external hard drive would need to be purchased to back up the computer's data (approx$75) as they could not guarantee that data would not be lost in the event that the motherboard needed to be replaced *** then stated that because I was currently enrolled in classes sending the machine back to h
I contacted Dell Computer during the December end-of-year sales period to purchase a Latitude computer to replace my Dell Latitude E(personal) business computer A set of requirements were provided to the telephone sales representative and a computer was sold to me What was received was a Latitude 3550, which is not a business-quality computer but a relabeled lower-end consumer-quality Inspiron-style computer After multiple phone calls to customer service over the period of multiple weeks (which included being put on hold for hours and being hung up on multiple times), I was put in contact with an Escalation Representative *** *** (but only after I CC:'d ***.***@dell.com on my EMail support requests); she offered me a 10% discount on any system I agreed to purchase after the return of the Latitude computer The Escalation Rep brought in a Sales Rep, *** ***, who received my specifications and promised to honor any/all discounts I was eligible for
I BOUGHT A Dell All in one computer at *** *** in August of The computer went haywire, and I had to take it back The second computer, also went back with screen issues The 3rd Dell that I bought , back in Sept the Motherboard also went, no video, no screen Tech, came and installed a Motherboard, I lost everything Again now the screen in blank and the Motherboard also is bad on this one He called Dell and all they did was give us the run around Lies and more lies They told me that they would overnight the parts an they didn't do thatI have a piece of crap computer and I CAN BARELY USE ITI want a new computer and they will not send me one
I do all my brothers business and I can not be without This is the 3rd time I will have lost everything I will never buy a Dell again in my lifee
I'm a 100% Service Connected Disabled Veteran with severe health issues, being aggravated by ongoing incompetence, bullying and abuse by Dell Computer Company
I bought a Dell Inspiron, 15", 2-In-1, Convertible, Touchscreen Laptop online in early JanuaryI need a laptop that folds all the way back, into a tablet configuration
After three tries, over four months, and endless hours trying to resolve each of their three errors, Dell has still been unable to provide the computer I ordered, or any of the upgraded models, of the same type machine they promised as reparation each time they messed up my order
When they began billing me, I contacted them to explain I don't have a machine yet I gave them my incident number and waited for them to work it out They decided, even though I've gotten the wrong machine, three times, over four months, I should be paying anyhow I don't have a working computer; but, It's their 'Policy' I hear that a lot from them whenever I've tried t
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint (***), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products
I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now
Tried buying a computer online---took no time and spoke directly to a sales representativeWas never informed I had to be present at my home to take delivery or just leave it on the porchWould not accommodate me on changing delivery times and they are making me wait days for refund
DELL Incident # *** : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, *** *** *** *** *** *** *** ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician *** *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as ** *** *** *** **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no
additional charges would be made to my credit cardI was assured that I would receive
a confirmation email that the correction was madeI never received an
email confirming this instead I received an email thanking me for m
I ordered a Alienware 15RLaptop with a GTX graphics card from Dell on Black FridayI received an RX Graphics card instead in my laptop insteadWhen I called Dell to have my laptop exchanged because I received the wrong card I was on the phone hours as they bounced me around different departmentsThey tried to offer me $discount to keep the laptopThis seems nice of them, but the upgrade for the GTX on Dell's website is $dollarsSo I would be overpaying Dell to keep something I didn't want in the first placeIt is my belief that Dell is purposely sending customers an cheaper/incorrect video card in the hopes that:
They don't notice and end up overpaying for what they actually received
If they do notice, customer service will give them the runaround until they give up or they will offer a discount in which they still end up overpaying
After being on the phone for over an hour I was told that the GTX was no longer available and that is why they sent me the RX insteadFirst of all, they just admitted that they sent me an inferior video card, but still charged me for the more expensive option that I orderedSecondly, this is completely untrueI can still go on Dell's website and order the laptop with a GTX
At this point I was realized I was done dealing with this incredibly dishonest company and I demanded a full refund and shipping labelThey hung up on meI have never had such a terrible customer experience in my life and I can't believe that it is even legal for a company to make it this difficult to get an exchange/refund
I went onto Dell's website and bought SSD WDSat the price of $which was the listed price on Dell's websiteI also bought MSSD at the price of $on January 4th, I received a confirmation email about my order and was charged on my credit card for the purchase
Today (January 6th, 2017) I received an email that said they could not complete my order because of an error in pricing on their behalfTherefore I thought they should honor the pricing they made on their error because it's advertising
I have been trying to resolve an order issue for a TV that I paid for on Nov 26, My order information still shows "In Transit" shipped on 11/26/ When in fact the item never shipped and order was never fulfilled
At one time I was offered a TV that was a lower resolution and cheaper TV as a "Like replacement" I have been trying to get the issue resolved ever since and now the company has became unresponsive
See email correspondence below
for some reason it won't let me paste the email but I have conversation going back to 12/8/
This pertains to order Dell purchase ID no***
On September 19, I talked on the phone with a Dell agent, *** ***, with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, *** ***, called me, so I could place my order with him Unfortunately, Mr*** messed up my order and has refused to do anything to fix the issue
I ordered a Dell XPS Special Edition desktop I told Mr*** that I needed at least 32GB of RAM Mr*** said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install
The desktop arrived on September I received a Dell XPS 8920, Service Tag ***, Express Service Code *** I also received a single 16GB RAM module, which was obviously a mistake *** *** made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had ***, therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August
About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
Deceptive sales tactics - Dell will sell prepaid gift cards in $increments however when attempting to use the cards while making a purchase they limit the amount of gift cards that may be applied and force the consumer to make additional purchases For example, if you purchase a $computer you can only apply $in prepaid gift cards Nowhere is this disclosed upon initial purchase
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
On 5/24/2018, I purchased a Latitude 2-in-laptop from Dell (Service Tag: ***) for use in my Master's program for $On 7/18/my spouse, ***, contacted *** *** (***) at Technical Support because the Dell Support Assist app said that our BIOS system needed to be upgraded from version to and, after a few failed attempts on his part to download and install the file, he wanted to see if they could accomplish the task Unfortunately, they were not able toHe was told at that time that either the update was “not a big deal” despite being labelled "Urgent" or that the motherboard in the computer would need to be replacedAlso, he was told an external hard drive would need to be purchased to back up the computer's data (approx$75) as they could not guarantee that data would not be lost in the event that the motherboard needed to be replaced *** then stated that because I was currently enrolled in classes sending the machine back to h
I contacted Dell Computer during the December end-of-year sales period to purchase a Latitude computer to replace my Dell Latitude E(personal) business computer A set of requirements were provided to the telephone sales representative and a computer was sold to me What was received was a Latitude 3550, which is not a business-quality computer but a relabeled lower-end consumer-quality Inspiron-style computer After multiple phone calls to customer service over the period of multiple weeks (which included being put on hold for hours and being hung up on multiple times), I was put in contact with an Escalation Representative *** *** (but only after I CC:'d ***.***@dell.com on my EMail support requests); she offered me a 10% discount on any system I agreed to purchase after the return of the Latitude computer The Escalation Rep brought in a Sales Rep, *** ***, who received my specifications and promised to honor any/all discounts I was eligible for
I BOUGHT A Dell All in one computer at *** *** in August of The computer went haywire, and I had to take it back The second computer, also went back with screen issues The 3rd Dell that I bought , back in Sept the Motherboard also went, no video, no screen Tech, came and installed a Motherboard, I lost everything Again now the screen in blank and the Motherboard also is bad on this one He called Dell and all they did was give us the run around Lies and more lies They told me that they would overnight the parts an they didn't do thatI have a piece of crap computer and I CAN BARELY USE ITI want a new computer and they will not send me one
I do all my brothers business and I can not be without This is the 3rd time I will have lost everything I will never buy a Dell again in my lifee
I'm a 100% Service Connected Disabled Veteran with severe health issues, being aggravated by ongoing incompetence, bullying and abuse by Dell Computer Company
I bought a Dell Inspiron, 15", 2-In-1, Convertible, Touchscreen Laptop online in early JanuaryI need a laptop that folds all the way back, into a tablet configuration
After three tries, over four months, and endless hours trying to resolve each of their three errors, Dell has still been unable to provide the computer I ordered, or any of the upgraded models, of the same type machine they promised as reparation each time they messed up my order
When they began billing me, I contacted them to explain I don't have a machine yet I gave them my incident number and waited for them to work it out They decided, even though I've gotten the wrong machine, three times, over four months, I should be paying anyhow I don't have a working computer; but, It's their 'Policy' I hear that a lot from them whenever I've tried t
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint (***), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products
I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now
Tried buying a computer online---took no time and spoke directly to a sales representativeWas never informed I had to be present at my home to take delivery or just leave it on the porchWould not accommodate me on changing delivery times and they are making me wait days for refund
DELL Incident # *** : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, *** *** *** *** *** *** *** ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician *** *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as ** *** *** *** **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no
additional charges would be made to my credit cardI was assured that I would receive
a confirmation email that the correction was madeI never received an
email confirming this instead I received an email thanking me for m
I ordered a Alienware 15RLaptop with a GTX graphics card from Dell on Black FridayI received an RX Graphics card instead in my laptop insteadWhen I called Dell to have my laptop exchanged because I received the wrong card I was on the phone hours as they bounced me around different departmentsThey tried to offer me $discount to keep the laptopThis seems nice of them, but the upgrade for the GTX on Dell's website is $dollarsSo I would be overpaying Dell to keep something I didn't want in the first placeIt is my belief that Dell is purposely sending customers an cheaper/incorrect video card in the hopes that:
They don't notice and end up overpaying for what they actually received
If they do notice, customer service will give them the runaround until they give up or they will offer a discount in which they still end up overpaying
After being on the phone for over an hour I was told that the GTX was no longer available and that is why they sent me the RX insteadFirst of all, they just admitted that they sent me an inferior video card, but still charged me for the more expensive option that I orderedSecondly, this is completely untrueI can still go on Dell's website and order the laptop with a GTX
At this point I was realized I was done dealing with this incredibly dishonest company and I demanded a full refund and shipping labelThey hung up on meI have never had such a terrible customer experience in my life and I can't believe that it is even legal for a company to make it this difficult to get an exchange/refund
I went onto Dell's website and bought SSD WDSat the price of $which was the listed price on Dell's websiteI also bought MSSD at the price of $on January 4th, I received a confirmation email about my order and was charged on my credit card for the purchase
Today (January 6th, 2017) I received an email that said they could not complete my order because of an error in pricing on their behalfTherefore I thought they should honor the pricing they made on their error because it's advertising