The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is *** Isn't a verbal phone contract the same as a written contract?
On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
I bought a tv using my preferred dell charge card I was to receive a rewards of $for using my card and I was to receive a $e-gift card for purchasing the tv This was to be sent to my email within daysI purchased this on August when I called first they told me they sent it to a wrong address and would have to reissue it and would receive it in 3-daysThat was on September thI called again today
September th they wouldn't let me talk to a supervisor and proceeded to tell me a story of they weren't sure when I would get it
To me this is advertisingI want my gift cards
I purchased computers and monitors from the Dell outlet
The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards
I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts
We received $I called to inquire about the missing compensation and they said they would look into it
days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up
I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems
We contac
On October 17th of this year I purchased an extended warranty with the bonus of a $GIFT CARD I later found out that the sales person did not include this int he purchases even after verifying the gift card over the phone was a part of the purchase I was contacted by dell and given a code which I though was a gift card but turned out to be a one time use code I purchased something from them and had to return it due to poor performance Now I am trying to get the $back as the rest of the purchase has been refunded but I was told by Dell they would not do either
Try multiple purchase attempt on the same product First time never got a order confirmation so I called and found out the order was been held by "Verification Dept." Try to talk to any rep but was transferred times until I was finally speaking to someone that would take my request At which time there was still no explaination of the hold So I cancel the order I order it again on 7/12/the process went through my card was charged and the item was shipped Two days later I found out it's again been held at FedEx sorting facility After another 7+ transfer and hours of run around on the phone I was told a rep in verification team (*** extn: ***) placed a hold on my order For some bizarre reason I was told I have to speak to him to find out I been on the phone for a total of 5+ hours since Friday 7/15/and 7/16/ Left multiple messages still no return call FedEx will not release my order either I am out of options I just want Dell to refund my
The Dell computer I purchased is under warranty until 12/13/ The computer has not been functioning for the past months I have called Dell's technical support team times On each occasion, the support person has tried the same troubleshooting steps, remotely, which take 1-hours to complete I was told in December that Dell would send a pre-paid postage label and box to ship the defective computer to an address where their technicians could try to repair the computer, and if that were not successful, a refurbished computer would be delivered to my home Now, Dell customer support is stating they will not do that, nor will they repair my computer, even though it is under warranty
I was trying to purchase an item through dell.com I was purchasing the item on my cart it showed me that it was right item that I doubled check it was the correct itemAfter I place the orderA few minutes later I received an email letting me know the item I purchased but upon receiving the email telling me what I purchased.I noticed it was not the right item that was on the cartI call dell right away but they were closed because it was holidayDid tried to cancel the order rightBut it said the item couldnt be cancelledSo I called the next day since it was a holidayWhen I called themThey said it couldn't be cancelled but they were going contact the sellerBut they never didCalled back the next day and they advised me I will have to wait until I received and then returned back for them refund me the moneyAfter I returned it they said since they charge a restocking fee they were not going to refund me everything backAdvised this is scam and I never wanted the item an
I bought a Dell laptop on line as it offered good discountNext day Dell sent me email that order can not be delivered as it was a pricing error....I called on 2-to resolve the matter and wasted nearly hour but no success
I do have emails related to order confirmation and then refusal to deliver it
I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially (*** * ***) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # *** Item # *** in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given
On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need
I have been attempting to get call tags since JanuaryDates below
I was never able to contact any person but *** *** (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # #
I have sent fully descriptive e-mails to *** as well as all of his upper management teamI have kept the entire log of emails
Dates that *** *** at Dell said they would send the call tags:
January 27,
January 31,
February 9,
February 13,
February 22,
March 14,
Please help me
I am grateful for your help
*** ***
In march of DELL replaced a defective laptop with a brand new on3, service tag number ***, now claims there is no warranty per tonights chatthe hard drive on a month old laptop has died and they say I have to buy a new one.And Also those tech sites that has ny number keeps
calling one of them uses the DEpt of Maryland tourisn number ###-###-#### and
they have called times since Jan of this year, and over a humbred times
since August of 2015, I also have over phones numbers filed with the FTC
about this, and I still do not have a answer as to how these scammers has
access to laptop model,service tag number, and service records of rfecent
repairs, Dell claims no breach on securityYet no answers on how these
scammers has my name, address, and phone number
In mid-May I ordered a $xps laptop that was to be delivered on May 25th, when it didn't arrive I contacted fedex who said their truck burned and everything was a total lossThey said that I needed to contact DellI called and spoke to one of Dells customer service rep named Santoosh, who said they would get a new PC out to me right away, and send a label so I can return the damaged PC I explained (again) the PC was burned in a fire on the delivery truck He laughs and agrees The call ends I get a follow up email telling me the PC has been ordered and to return the damaged PC or I will be charged x So I sent a reply explaining the same thing a 3rd time I received a response from Dell stating I didn't have to send anything to them and that my PC was ready to be shipped! I asked for an order # and tracking # - no response Sent a follow up - no response Because I work at a university, I found names of Dell sales reps who I contacted for help This was arou
We purchased a brand new Dell computer through their website It was received on July 19,
Beginning immediately, the computer crashed multiple times each day and would not properly send video to a monitor We finally contacted Dell to report the problem on August 11th
Dell technical support tried and failed to resolve the problem over multiple conversations until Aug 24th, when technical support diagnosed that the computer was sent to us with a bad motherboard
Those two weeks in which Dell failed to fix the problem is at the heart of this complaint After this time, Dell claimed that we had taken too long and that we would have to have the computer repaired at our expense, or wait a month for them to send us back a refurbished computer
Since we paid for a new computer, we are unwilling to accept a downgrade to a refurbished computer We also expect that, due to Dell's long delay in admitting that they sent us a bad motherboard, they cannot hide behind the c
On March 24th I opened a case with Dell support regarding my hardware failure (SR# ***) Despite over phone calls, and dozens of emails, my issue is not resolved
On March 29th, Dell agreed to replace my system as they were unable to repair it
Despite repeated attempts to secure the replacement, It has not bee sent
I would like
If I could give Dell no stars I would not only can they provide customer service regarding the repair of my special needs son's computer but I was also called a liar by their repWhen I said if I did not speak to supervisor with in hours second request in days I would be contacting the Revdex.com he said fine you will be contacted by our lawyers in hoursThey still except me to pay for a missing computer that is suppose to be returned to me by Friday and they don't know where it is
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues
When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer
The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help
The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is *** Isn't a verbal phone contract the same as a written contract?
On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
I bought a tv using my preferred dell charge card I was to receive a rewards of $for using my card and I was to receive a $e-gift card for purchasing the tv This was to be sent to my email within daysI purchased this on August when I called first they told me they sent it to a wrong address and would have to reissue it and would receive it in 3-daysThat was on September thI called again today
September th they wouldn't let me talk to a supervisor and proceeded to tell me a story of they weren't sure when I would get it
To me this is advertisingI want my gift cards
I purchased computers and monitors from the Dell outlet
The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards
I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts
We received $I called to inquire about the missing compensation and they said they would look into it
days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up
I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems
We contac
On October 17th of this year I purchased an extended warranty with the bonus of a $GIFT CARD I later found out that the sales person did not include this int he purchases even after verifying the gift card over the phone was a part of the purchase I was contacted by dell and given a code which I though was a gift card but turned out to be a one time use code I purchased something from them and had to return it due to poor performance Now I am trying to get the $back as the rest of the purchase has been refunded but I was told by Dell they would not do either
Try multiple purchase attempt on the same product First time never got a order confirmation so I called and found out the order was been held by "Verification Dept." Try to talk to any rep but was transferred times until I was finally speaking to someone that would take my request At which time there was still no explaination of the hold So I cancel the order I order it again on 7/12/the process went through my card was charged and the item was shipped Two days later I found out it's again been held at FedEx sorting facility After another 7+ transfer and hours of run around on the phone I was told a rep in verification team (*** extn: ***) placed a hold on my order For some bizarre reason I was told I have to speak to him to find out I been on the phone for a total of 5+ hours since Friday 7/15/and 7/16/ Left multiple messages still no return call FedEx will not release my order either I am out of options I just want Dell to refund my
The Dell computer I purchased is under warranty until 12/13/ The computer has not been functioning for the past months I have called Dell's technical support team times On each occasion, the support person has tried the same troubleshooting steps, remotely, which take 1-hours to complete I was told in December that Dell would send a pre-paid postage label and box to ship the defective computer to an address where their technicians could try to repair the computer, and if that were not successful, a refurbished computer would be delivered to my home Now, Dell customer support is stating they will not do that, nor will they repair my computer, even though it is under warranty
Purchased Dell Alienware laptop and saw a screen issue when I opened it Dell asking to purchase premium warranty to fix it
I was trying to purchase an item through dell.com I was purchasing the item on my cart it showed me that it was right item that I doubled check it was the correct itemAfter I place the orderA few minutes later I received an email letting me know the item I purchased but upon receiving the email telling me what I purchased.I noticed it was not the right item that was on the cartI call dell right away but they were closed because it was holidayDid tried to cancel the order rightBut it said the item couldnt be cancelledSo I called the next day since it was a holidayWhen I called themThey said it couldn't be cancelled but they were going contact the sellerBut they never didCalled back the next day and they advised me I will have to wait until I received and then returned back for them refund me the moneyAfter I returned it they said since they charge a restocking fee they were not going to refund me everything backAdvised this is scam and I never wanted the item an
I bought a Dell laptop on line as it offered good discountNext day Dell sent me email that order can not be delivered as it was a pricing error....I called on 2-to resolve the matter and wasted nearly hour but no success
I do have emails related to order confirmation and then refusal to deliver it
I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially (*** * ***) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # *** Item # *** in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given
On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need
I have been attempting to get call tags since JanuaryDates below
I was never able to contact any person but *** *** (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # #
I have sent fully descriptive e-mails to *** as well as all of his upper management teamI have kept the entire log of emails
Dates that *** *** at Dell said they would send the call tags:
January 27,
January 31,
February 9,
February 13,
February 22,
March 14,
Please help me
I am grateful for your help
*** ***
In march of DELL replaced a defective laptop with a brand new on3, service tag number ***, now claims there is no warranty per tonights chatthe hard drive on a month old laptop has died and they say I have to buy a new one.And Also those tech sites that has ny number keeps
calling one of them uses the DEpt of Maryland tourisn number ###-###-#### and
they have called times since Jan of this year, and over a humbred times
since August of 2015, I also have over phones numbers filed with the FTC
about this, and I still do not have a answer as to how these scammers has
access to laptop model,service tag number, and service records of rfecent
repairs, Dell claims no breach on securityYet no answers on how these
scammers has my name, address, and phone number
In mid-May I ordered a $xps laptop that was to be delivered on May 25th, when it didn't arrive I contacted fedex who said their truck burned and everything was a total lossThey said that I needed to contact DellI called and spoke to one of Dells customer service rep named Santoosh, who said they would get a new PC out to me right away, and send a label so I can return the damaged PC I explained (again) the PC was burned in a fire on the delivery truck He laughs and agrees The call ends I get a follow up email telling me the PC has been ordered and to return the damaged PC or I will be charged x So I sent a reply explaining the same thing a 3rd time I received a response from Dell stating I didn't have to send anything to them and that my PC was ready to be shipped! I asked for an order # and tracking # - no response Sent a follow up - no response Because I work at a university, I found names of Dell sales reps who I contacted for help This was arou
We purchased a brand new Dell computer through their website It was received on July 19,
Beginning immediately, the computer crashed multiple times each day and would not properly send video to a monitor We finally contacted Dell to report the problem on August 11th
Dell technical support tried and failed to resolve the problem over multiple conversations until Aug 24th, when technical support diagnosed that the computer was sent to us with a bad motherboard
Those two weeks in which Dell failed to fix the problem is at the heart of this complaint After this time, Dell claimed that we had taken too long and that we would have to have the computer repaired at our expense, or wait a month for them to send us back a refurbished computer
Since we paid for a new computer, we are unwilling to accept a downgrade to a refurbished computer We also expect that, due to Dell's long delay in admitting that they sent us a bad motherboard, they cannot hide behind the c
On March 24th I opened a case with Dell support regarding my hardware failure (SR# ***) Despite over phone calls, and dozens of emails, my issue is not resolved
On March 29th, Dell agreed to replace my system as they were unable to repair it
Despite repeated attempts to secure the replacement, It has not bee sent
I would like
If I could give Dell no stars I would not only can they provide customer service regarding the repair of my special needs son's computer but I was also called a liar by their repWhen I said if I did not speak to supervisor with in hours second request in days I would be contacting the Revdex.com he said fine you will be contacted by our lawyers in hoursThey still except me to pay for a missing computer that is suppose to be returned to me by Friday and they don't know where it is
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues
When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer
The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help