After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone
I will not be purchasing any equipment from Dell ever based on this experience
I purchased a Dell Inspiron laptop in February of 2017, and it had been working fine Two weeks ago, I started getting messages that I needed to update my BIOS I didn't know what that was, so I looked it up I found many complaints from others that the BIOS update had crashed their hard drives, so I decided not to do it as it wasn't necessary for my computer I kept closing the messages when they would pop up Today, I came in to find that the computer had started running the BIOS update automatically I didn't want to do anything with the computer mid update since that seems to be what causes the hard drive to fail The screen went black, but the keyboard stayed lit up I tried turning it off and on, but the same thing happened each time I called Dell support for help, and they said they would send me a box for repairs Because my warranty has just expired, they want me to pay for their extended warranty to fix it The representative was combative about my insistence that
Cr: *** Invoice Number: ***
My computer malfunctioned and after troubleshooting with technical support, it was determined that the unit needed to be sent to Dell for repairsUpon inspection, technicians alleged that "metal objects were found between the motherboard and keyboard causing damage outside warranty coverage." However, when I asked for further detail or return of said "metal objects" in order to avoid this alleged damage in the future, Dell was unable or unwilling to provide eitherDell claimed that in order to repair the unit, I would be required to pay $247.95, which I paid
Since there is no proof or evidence describing said "metal objects" or even that they existed, I am filing this complaint in dispute of the charges and respectfully but assertively request a refund
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right
The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer
I contacted
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, ***, on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced
Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B*** on 3/15/and he
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product
Service Tag: ***
Service Request Number: ***
I purchased the dell laptop few months ago
Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again
Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
I made an order for a Dell XPS on Dell Outlet, on Nov18, My order includes business day shipping, which guarantees my laptop be delivered days after shipping outAnd I contacted Dell by online chat and email to make sure they send out my laptop ASAP, because I need to use the laptop for my final exam recently
And on Nov21, 2016, I got an email from Dell, telling me that my laptop was shipped, along with the Invoice NotificationThe shipping service was provided by FedEx
However on Nov23, 2016, today, I didn't receive the laptopSo I checked the package on FedEx by tracking numberThe package had been shipped to the shipping center near my home, but the status was pendingAnd FedEx staff told me that they were informed to return the package to Dell
So again on Nov23, 2016, I tried to contact DellI tried online chat and Call ###-###-####They both said that my order was held by the Dell Verification Department, and they didn't have the acces
Hi,
I bought a computer on may on dell websiteAfter about one week the computer was slow and I contacted the dell assistanceThey tried to fix the computer in remote and was no possibleThey told me to send the computer and they sent me a box tu put the computerwhen the computer came back had the same problem and I contacted again the Dell supportThey try again to fix in remote and than sent me a box to send again the computer
For the second time when the computer came back no worked and I contacted the support, they made a remote assistance and the computer was regular fast, but, the screen quality was very very badI said is no possible and they told me on the phone I can have, on my new computer, or a fast system or a good quality, I have to choosewhen I told them is no posible they said me to update the windows b, but, was wery tricky and I don't knew how to do thatThey sent me a technichan and him changed a lot of computer parts, When he left the computer wa
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased the following item from Dell Inc.:
Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $
9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS *** AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service
The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I purchased a Dell Mon 11/12/which was supposed to be shipped by 12/02/and they shipped it late 12/05/Within dyas the keyboard stopped working on Thursday 12/09/I chatted with dell support and got a response we will dispatch the parts next business dayThen received an email the next day 12/10/that they are not able to dispatch the parts as they are out of partsI had to go to an international travel so I escalated the matter as this is a business laptopIf I don't have the laptop I am not able to work and make money as I have not been able to work since
Dell informed me that they will send a replacement laptop to me within business day however they put it on holdI received the parts 12/22/and the replacement didn't worknow today 12/23/2016, days later I have not been able to work
Also they have the 55% discount this week and they should return the difference to me
thank you
***
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
This is a customer service, delivery, and repair issueI have had about 20-phone conversations which I have documented notes and about or so emails with the company that I saved in regards to getting my LCD screen fixed on my laptop I've given then plenty of opportunity to help and feel I am being pushed around, lied to, and given or sold faulty equipmentThree of the people I talked to had terrible customer service, one being from their escalations team after purchasing a replacement screen on my laptopThe date I called in, 11/28, I explained that after the screen was broken, my computer still continued playing the show I had been watchingI was told to press buttons on my laptop that made it have a very loud beeping soundHe processed my order and convinced me to do an on-site fixI asked what the difference was between that and sending my computer in and was told there was no difference except that it would be faster, only taking 3-days versus 10-daysLater I fo
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
Dell advertised a game (Xbox one S) console on black Friday as a bundle that supposed to have came with extra controller and a gameI never received the extra game or controllerI talked to *** and *** and they would not honor the deal
After having to work on a situation with Dell's finance/fraud department, they have lost what credibility they have had with meNever have I gotten the run around from one companyI'm under the impression that my phone number was blacklisted or somethingEvery time I was to be connected with a representative, I would quickly get disconnectedThis happened times in a rowSo I called from my wife's number and was able to get through quickly without being droppedI have been trying to get my case squared away and it has been weeks now, and I can not get a straight answer from anyone
I will not be purchasing any equipment from Dell ever based on this experience
I purchased a Dell Inspiron laptop in February of 2017, and it had been working fine Two weeks ago, I started getting messages that I needed to update my BIOS I didn't know what that was, so I looked it up I found many complaints from others that the BIOS update had crashed their hard drives, so I decided not to do it as it wasn't necessary for my computer I kept closing the messages when they would pop up Today, I came in to find that the computer had started running the BIOS update automatically I didn't want to do anything with the computer mid update since that seems to be what causes the hard drive to fail The screen went black, but the keyboard stayed lit up I tried turning it off and on, but the same thing happened each time I called Dell support for help, and they said they would send me a box for repairs Because my warranty has just expired, they want me to pay for their extended warranty to fix it The representative was combative about my insistence that
C
r: *** Invoice Number: ***
My computer malfunctioned and after troubleshooting with technical support, it was determined that the unit needed to be sent to Dell for repairsUpon inspection, technicians alleged that "metal objects were found between the motherboard and keyboard causing damage outside warranty coverage." However, when I asked for further detail or return of said "metal objects" in order to avoid this alleged damage in the future, Dell was unable or unwilling to provide eitherDell claimed that in order to repair the unit, I would be required to pay $247.95, which I paid
Since there is no proof or evidence describing said "metal objects" or even that they existed, I am filing this complaint in dispute of the charges and respectfully but assertively request a refund
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right
The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer
I contacted
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, ***, on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced
Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B*** on 3/15/and he
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product
Service Tag: ***
Service Request Number: ***
I purchased the dell laptop few months ago
Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again
Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
I made an order for a Dell XPS on Dell Outlet, on Nov18, My order includes business day shipping, which guarantees my laptop be delivered days after shipping outAnd I contacted Dell by online chat and email to make sure they send out my laptop ASAP, because I need to use the laptop for my final exam recently
And on Nov21, 2016, I got an email from Dell, telling me that my laptop was shipped, along with the Invoice NotificationThe shipping service was provided by FedEx
However on Nov23, 2016, today, I didn't receive the laptopSo I checked the package on FedEx by tracking numberThe package had been shipped to the shipping center near my home, but the status was pendingAnd FedEx staff told me that they were informed to return the package to Dell
So again on Nov23, 2016, I tried to contact DellI tried online chat and Call ###-###-####They both said that my order was held by the Dell Verification Department, and they didn't have the acces
Hi,
I bought a computer on may on dell websiteAfter about one week the computer was slow and I contacted the dell assistanceThey tried to fix the computer in remote and was no possibleThey told me to send the computer and they sent me a box tu put the computerwhen the computer came back had the same problem and I contacted again the Dell supportThey try again to fix in remote and than sent me a box to send again the computer
For the second time when the computer came back no worked and I contacted the support, they made a remote assistance and the computer was regular fast, but, the screen quality was very very badI said is no possible and they told me on the phone I can have, on my new computer, or a fast system or a good quality, I have to choosewhen I told them is no posible they said me to update the windows b, but, was wery tricky and I don't knew how to do thatThey sent me a technichan and him changed a lot of computer parts, When he left the computer wa
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased the following item from Dell Inc.:
Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $
9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS *** AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service
The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I purchased a Dell Mon 11/12/which was supposed to be shipped by 12/02/and they shipped it late 12/05/Within dyas the keyboard stopped working on Thursday 12/09/I chatted with dell support and got a response we will dispatch the parts next business dayThen received an email the next day 12/10/that they are not able to dispatch the parts as they are out of partsI had to go to an international travel so I escalated the matter as this is a business laptopIf I don't have the laptop I am not able to work and make money as I have not been able to work since
Dell informed me that they will send a replacement laptop to me within business day however they put it on holdI received the parts 12/22/and the replacement didn't worknow today 12/23/2016, days later I have not been able to work
Also they have the 55% discount this week and they should return the difference to me
thank you
***
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
This is a customer service, delivery, and repair issueI have had about 20-phone conversations which I have documented notes and about or so emails with the company that I saved in regards to getting my LCD screen fixed on my laptop I've given then plenty of opportunity to help and feel I am being pushed around, lied to, and given or sold faulty equipmentThree of the people I talked to had terrible customer service, one being from their escalations team after purchasing a replacement screen on my laptopThe date I called in, 11/28, I explained that after the screen was broken, my computer still continued playing the show I had been watchingI was told to press buttons on my laptop that made it have a very loud beeping soundHe processed my order and convinced me to do an on-site fixI asked what the difference was between that and sending my computer in and was told there was no difference except that it would be faster, only taking 3-days versus 10-daysLater I fo
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
Dell advertised a game (Xbox one S) console on black Friday as a bundle that supposed to have came with extra controller and a gameI never received the extra game or controllerI talked to *** and *** and they would not honor the deal