I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times
The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part
So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe
On 11/23/at about 4:am I purchased an Arlo security camera system and year proctection for a total of $By 8:40am, I had found the same product with an extra camera for $At 8:am, I called Dell to cancel orderWith it being Thanksgiving it was closedI went back to my order immediately after hanging up and found I could cancel online which I did immediatelyIt said the order was canceledAll of this was before amOn 11/24/17, I went back on to Dell to make sure my order had been cancelled because I noticed I had pending chargesI called customer service and spoke to a guy, didn't get his nameHe asked why I wanted to cancel the order and I told him I had found it cheaperHe then offered to credit me $Which to me meant they hadn't shipped the product yetI said no, I want my full amountHe then told me I couldn't because it was to far in the processI asked to speak to a manger and got a "Sam" if that was his name I'd #who just kept sayin
I made a purchase from Dell's website for some solid-state drives I want to use in a Dell server I own The deal was very good, but not something I haven't seen before, and I received a transaction completion email that they received my order Later, I received a confirmation email that included the agreed-upon price and that my order was confirmed, with a sales rep name associated with it from the Dell Inc Today, now three days later, I got an email from Dell that they'd cancelled my order because of a "price mistake", and that they would refund me within several business days I would like to receive the product I ordered for the quoted, reasonable price, that was up on their website for several days, and that for which I was charged, and received not only a transaction-received email for but also later, a confirmation of the set price and that my order had been processed for shipping, and a sales rep assigned to me if I had questions It wasn't until days later after my order
I purchased a Dell All in one computer Inspiron on 03/22/17, Service Tag *** so as of today the computer is not a year old Since receiving the computer, it has been nothing but problems I have contacted their technical service over 20+ times to resolve the issue of my computer buzzing or going completely bland for 5-to seconds at a time After numerous attempts to resolve the issue Dell sent a technician to my home to repair the computer The first of two occasions, he replaced the motherboard and the hard drive, but the computer did not recognize the hard drive, so he had to order another one Ob his second visit to my home, he installed the new hardrive and my computer would not start So the technician called Dell and they wanted me to get in get in touch with them to resolve the software issues My case number with Dell technical support is ***, and their contact number is *** the issues still persist
Purchased a new battery from dellThe battery has completely failed after months and will not charge at allThe battery is deadDell's description overview when purchasing this battery (on their website) states "Warranty
•Our Limited One Year Warranty guarantees that if our Genuine Dell-branded parts should fail, we will replace them"
When contacting Dell, they will not replace the batteryThey say it only has a day warrantyI purchased this battery NEWI've been told over the last days and probably hours of phone calls and spo*** to no less than reps., including the warranty deptmgrI've been told it has a day, day, month and year warranty by Dell repsTransferred from one person to the next and they will not replace the battery
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet."
This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet."
They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named *** *** ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and *** indicated that "they are"I will paste that portion of the Chat Log into this complaint
The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the *** today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions
I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
Security violation in which sensitive, protected or confidential data is copied, transmitted, viewed, stolen or used by an individual unauthorized to do soI have purchased several Dell PCssince - nowI have noticed every Pc I have gotten (from Dell) since 2009-2015+Has resulted in multiple daily calls from scammers pretending to be Dell These people have my name, address, phone numbers, email addresses, and all service tag numbers to every PC I have owned from DellDell has not admitted to a security breach of any kindEverytime I call Dell to see what new measures will be take to secure my personal information My call is routed around and no outcome received I will not be buying any Dells in the future, unless these security issues are resolved They also call my Husband (and have all his account information) who passed away in
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer
I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop
Dell leaves the onus,
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
I keep getting calls from a Dell rep (most recent #***) saying I'm due a refund ,$149.99, because company from which I purchased tech support was ordered by court to close down The company is *** *** ***, *** *** *** *** *** *** *** ** ***The Dell rep said the only way I can get the refund is to sign onto my laptop and they have to credit the card I usedI informed them that my laptop crashed and that the credit card I used at that time has been cancelledI requested they mail the refund to meThe rep said they can't and suggested I purchase a new computer I'm not willing to do that
We received two new Dell all-in-one desktop computers, both of which have had multiple issues with freezing and spontaneously powering down After having our outside IT professional work on both computers, he was able to resolve the issues on one computer, however he was not able to fix the other We attempted to resolve the issue in good faith, but when we requested that Dell replace the computer, they told me that we were beyond the date to return it It was sent back to Dell after a miserable hour on the phone with their customer service department Dell simply reinstalled the operating system and returned the computer which arrived with physical damage I have, without success, spent the last week just trying to get into contact with someone at Dell that can make a decision Each person that contacts me simply says that they are contacting someone else to make a decision If this were Amazon, we would already be back up and running Worst customer service that I personally
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it
Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with ***, she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied
Since my warranty is coming up I called to renew itOn the 15, I got
to whom it may concern,
I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr*** *** then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named *** that my part would be expedited for May 31st and my computer
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
I have a Dell tablet that stopped working about weeks agoI went to the dell website and transferred the ownership from the man I bought my tablet from to meI contacted Dell Technical Support times
The 1st call was answered by a very polite man who had such a heavy accent, I struggled to understand himI became frustrated and asked if there was someone there who spoke English more clearly and I told him that I was sure that if I was speaking his language, he would struggle to understand meHe told me that my tablet was under warranty and something about I had to pay to ship it to Dell and they would cover the cost to return it to me By the time we got to the part where I had to give him my address, I couldn't continue, I told him that I would call back to do the address part
So, I called back in and a young man answered with the same accent and I could barely hear himI asked him to speak up and then the call dropped So, I called in the 3rd time and got anothe
On 11/23/at about 4:am I purchased an Arlo security camera system and year proctection for a total of $By 8:40am, I had found the same product with an extra camera for $At 8:am, I called Dell to cancel orderWith it being Thanksgiving it was closedI went back to my order immediately after hanging up and found I could cancel online which I did immediatelyIt said the order was canceledAll of this was before amOn 11/24/17, I went back on to Dell to make sure my order had been cancelled because I noticed I had pending chargesI called customer service and spoke to a guy, didn't get his nameHe asked why I wanted to cancel the order and I told him I had found it cheaperHe then offered to credit me $Which to me meant they hadn't shipped the product yetI said no, I want my full amountHe then told me I couldn't because it was to far in the processI asked to speak to a manger and got a "Sam" if that was his name I'd #who just kept sayin
I made a purchase from Dell's website for some solid-state drives I want to use in a Dell server I own The deal was very good, but not something I haven't seen before, and I received a transaction completion email that they received my order Later, I received a confirmation email that included the agreed-upon price and that my order was confirmed, with a sales rep name associated with it from the Dell Inc Today, now three days later, I got an email from Dell that they'd cancelled my order because of a "price mistake", and that they would refund me within several business days I would like to receive the product I ordered for the quoted, reasonable price, that was up on their website for several days, and that for which I was charged, and received not only a transaction-received email for but also later, a confirmation of the set price and that my order had been processed for shipping, and a sales rep assigned to me if I had questions It wasn't until days later after my order
I purchased a Dell All in one computer Inspiron on 03/22/17, Service Tag *** so as of today the computer is not a year old Since receiving the computer, it has been nothing but problems I have contacted their technical service over 20+ times to resolve the issue of my computer buzzing or going completely bland for 5-to seconds at a time After numerous attempts to resolve the issue Dell sent a technician to my home to repair the computer The first of two occasions, he replaced the motherboard and the hard drive, but the computer did not recognize the hard drive, so he had to order another one Ob his second visit to my home, he installed the new hardrive and my computer would not start So the technician called Dell and they wanted me to get in get in touch with them to resolve the software issues My case number with Dell technical support is ***, and their contact number is *** the issues still persist
Purchased a new battery from dellThe battery has completely failed after months and will not charge at allThe battery is deadDell's description overview when purchasing this battery (on their website) states "Warranty
•Our Limited One Year Warranty guarantees that if our Genuine Dell-branded parts should fail, we will replace them"
When contacting Dell, they will not replace the batteryThey say it only has a day warrantyI purchased this battery NEWI've been told over the last days and probably hours of phone calls and spo*** to no less than reps., including the warranty deptmgrI've been told it has a day, day, month and year warranty by Dell repsTransferred from one person to the next and they will not replace the battery
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet."
This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet."
They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named *** *** ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and *** indicated that "they are"I will paste that portion of the Chat Log into this complaint
The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the *** today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions
I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
Security violation in which sensitive, protected or confidential data is copied, transmitted, viewed, stolen or used by an individual unauthorized to do soI have purchased several Dell PCssince - nowI have noticed every Pc I have gotten (from Dell) since 2009-2015+Has resulted in multiple daily calls from scammers pretending to be Dell These people have my name, address, phone numbers, email addresses, and all service tag numbers to every PC I have owned from DellDell has not admitted to a security breach of any kindEverytime I call Dell to see what new measures will be take to secure my personal information My call is routed around and no outcome received I will not be buying any Dells in the future, unless these security issues are resolved They also call my Husband (and have all his account information) who passed away in
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer
I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop
Dell leaves the onus,
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
I keep getting calls from a Dell rep (most recent #***) saying I'm due a refund ,$149.99, because company from which I purchased tech support was ordered by court to close down The company is *** *** ***, *** *** *** *** *** *** *** ** ***The Dell rep said the only way I can get the refund is to sign onto my laptop and they have to credit the card I usedI informed them that my laptop crashed and that the credit card I used at that time has been cancelledI requested they mail the refund to meThe rep said they can't and suggested I purchase a new computer I'm not willing to do that
We received two new Dell all-in-one desktop computers, both of which have had multiple issues with freezing and spontaneously powering down After having our outside IT professional work on both computers, he was able to resolve the issues on one computer, however he was not able to fix the other We attempted to resolve the issue in good faith, but when we requested that Dell replace the computer, they told me that we were beyond the date to return it It was sent back to Dell after a miserable hour on the phone with their customer service department Dell simply reinstalled the operating system and returned the computer which arrived with physical damage I have, without success, spent the last week just trying to get into contact with someone at Dell that can make a decision Each person that contacts me simply says that they are contacting someone else to make a decision If this were Amazon, we would already be back up and running Worst customer service that I personally
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it
Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with ***, she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied
Since my warranty is coming up I called to renew itOn the 15, I got
to whom it may concern,
I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr*** *** then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named *** that my part would be expedited for May 31st and my computer
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste