I purchased a laptop on 4/17/and received it in daysI had issues with it and called cust svc and worked it outHad more issues and *** tried to fix it (lost the operating system)She asked me to send it in for repair (a brand new laptop!!!!) and would send the box to send it inThe shipping materials NEVER cameI contacted Dell again and told them that I shouldn't have to fix a brand new laptop and was given info to contact for an exchange (4/30/18)I contacted them and said no problem, a new laptop is being sent out and given a return label to ship the defective one back(I will return it when the new on comes.) As of today, 5/15/18...NO LAPTOP!!!! I keep emailing and calling but get nothing but the "it's being built"How is it that the first one came within 3-days and this is taking weeks???? I called AGAIN today and was told it would be another week, but they did offer a whopping $back on the product (SERIOUSLY???)I told them I didn't want it and would like a
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
After buying my computer, I spoke with Agent (TIP_*** *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is ***The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement
Please help all 56,people that were left out of left field because they such a big corporation
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Dell advertises promotions on their pre-order video games, promising a $Dell credit for orderingMany people online have raised issue with their failure to follow through with issuing the promo creditI had to get in contact with them on an order I placed months ago and they finally issued me the creditI gave them another chance when I placed an order on 8/22/and patiently waited the maximum days they promise to issue the promo creditNothing came through, so I sent them an e-mail requesting they issue me the promised promo creditA rep responded and said that due to an internal error, my service request reached the wrong departmentBased on my personal experiences with Dell and the NUMEROUS complaints I've seen online regarding the same issue, I believe something needs to be done about this corrupt company
I am emailing in regards to the purchase of a new computer from Dell Computer Company on September 23, I received the computer and monitor on October 3rd, but never bothered to open it because I was waiting to change my internet service to *** from *** I finally opened the boxes and hooked up the computer on October 27th after registering the computer it took 1/hours to boot up I contacted my premium service insurance that I bought with Dell on Oct28th when I purchased the computer I allowed the technician to remotely access the computer and she was on the computer for maybe hours When we finally spoke again I was told it was an operating system software problem that they could not fix after being on the computer for hours They gave me a reference number #*** and told me to contact Microsoft I contacted Microsoft they uninstalled and reinstalled Windows and the problem still persisted They suggested that I reset the computer and the problem
Purchased computer Service Tag *** on 11/13/noticed on 12/14/the computer developed a a vertical line defect in the display
• Contacted Dell and arranged for warranty repair on 12/14/
•On Jan 2, I received computer in a worse condition the replacement screen as smudges around border and the chassis warped Both are documented via photos and video and have been submitted to Dell
• I contacted Dell Support immediately on 1/2/and after hour minutes of being on hold was told and escalation team member would contact me in hrs
• on 1/3/in the afternoon Mr*** *** *** contacted and me and immediately declared that the warped computer was not possible and still be working I became upset and I have video proof that proves otherwise
• after a very rude interaction another repair is being scheduled
After the interactions I felt it necessary to launch a complaint against the escalation team member *** ***
I RECEIVED TWO DELL GIFT CARD TOTALING AMOUNT DOLLARS IN OR AROUND SEPTEMBER 21,FOR A SAMSUNG TV PURCHASED MY COMPLAINT I SPEND A TOTAL OF DOLLARS FROM A TOTAL OF DOLLARS GIFT CARDS MY GIFT CARDS ARE AT DOLLARS WHICH SHOULD HAVE 152.OO DOLLARS REMAINING BALANCE ON THE CARDS I HAVE TALKED WITH DELL GIFT CARD FINANCE DEPEXPLAINDING MY PURCHASING OVER AND OVER MANY TIMES ,I HAVE HELD ON THE PHONE HOURS AND I HAVE BEEN TOLD WE WILL RETURN IT IN HRS .WE WILL CHECK INTO IT, JUST ALL TYPE EXCUSESAND MORE
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
My name is *** ***I am a consumer and I have a grievance against Dell Consumer SupportThis is a letter I am sending to Dell Corporate
Approximately on November 26, I called Dell Gift Card services to consolidate gift cards I had purchasedOne for $and five for $eachI was notified it would take approximately week to consolidateAfter doing so, I used the new $gift card to purchase a television from the Dell website (Order ***)After doing so, I received a confirmation email of the purchase and a few minutes later received an email saying there was an error with the payment, meaning the gift card
I subsequently called Consumer Services to figure out the issueThey again had me place the order with them over the phone and still the same result (Order ***)They had me do it AGAIN and still same problem (Order ***)
Then, after some amount of days, they advised to cancel all three orders above and had the ma
I have Express Item Code ***This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with *** (Emp# ***) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by *** that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
Purchased a computer online through Dell.comThe order confirmation had a component from my order removed and Dell's Customer support couldn't help me fix it after a few hours on the phone with them because it was a promotion price I would have to cancel the order, lose my promotion and pay $300+ for the SAME PRODUCT with the correct component
Product was delayed with shipment multiple times, they went from the original date of delivery of 12/to 1/to 1/
TERRIBLE! BUYERS BEWARE!
I received a dell computer days ago I've been calling them for weeks because the hard drive was not installed I am a student and I had to purchase another laptop because I had assignments to do They will not allow me to return the defective product I have called numerous times and spent countless hours on the phone with them They have hung up on me, placed me on hold for 20-minutes, but no one helps
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
Dell laptop was defective from startI was having issues with the curser moving irraticly from the startIt got worse as time went on and I could no longer ignore itIn June I called tech support and they remotely trouble shot the system and found errors that they had to send the unit into the depot for repairAt that time they replaced the motherboard lcd display and touchpadIn August the curser started to act irraticly again so I got tech support to remotely troubleshoot the system again and again errors were found requiring the system to be sent to the depotDuring this time I was concerned about the warranty getting close to expiration and the longevity of the repairs so I asked about the warranty on the repairsI was told that it was only for the period that the laptop was warrantied for , but during the conversation with the service person she told me that the policy was if hardware items were replaced then the laptop could be replacedI inquired further an
To Whom it May Concern,
I am complaining about issue with my product receivedThe product key didn't work with my recent order (order #: ***, customer #***), it said it was registered to someone else
In the last weeks, I have ordered several computers from youThe ability of your company to deliver a computer that is in working condition with a correct product key appears to be lackingI needed the computer for professional reasons, and the inability to lto the computer was extremely inconvenient
In addition, on Friday I called multiple departments to try to resolve this issueI was rerouted to multiple people in multiple departments, was*** an hour of my time to no availYour colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful
- I spoke to Dell Care first (***, badge ***)
- Then I was routed to Premium full support (***, badge ID ***)
They insisted they were unable to h
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ />
https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/...⇄ />
There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
I purchased a laptop on 4/17/and received it in daysI had issues with it and called cust svc and worked it outHad more issues and *** tried to fix it (lost the operating system)She asked me to send it in for repair (a brand new laptop!!!!) and would send the box to send it inThe shipping materials NEVER cameI contacted Dell again and told them that I shouldn't have to fix a brand new laptop and was given info to contact for an exchange (4/30/18)I contacted them and said no problem, a new laptop is being sent out and given a return label to ship the defective one back(I will return it when the new on comes.) As of today, 5/15/18...NO LAPTOP!!!! I keep emailing and calling but get nothing but the "it's being built"How is it that the first one came within 3-days and this is taking weeks???? I called AGAIN today and was told it would be another week, but they did offer a whopping $back on the product (SERIOUSLY???)I told them I didn't want it and would like a
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
After buying my computer, I spoke with Agent (TIP_*** *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is ***The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement
Please help all 56,people that were left out of left field because they such a big corporation
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Dell advertises promotions on their pre-order video games, promising a $Dell credit for orderingMany people online have raised issue with their failure to follow through with issuing the promo creditI had to get in contact with them on an order I placed months ago and they finally issued me the creditI gave them another chance when I placed an order on 8/22/and patiently waited the maximum days they promise to issue the promo creditNothing came through, so I sent them an e-mail requesting they issue me the promised promo creditA rep responded and said that due to an internal error, my service request reached the wrong departmentBased on my personal experiences with Dell and the NUMEROUS complaints I've seen online regarding the same issue, I believe something needs to be done about this corrupt company
I am emailing in regards to the purchase of a new computer from Dell Computer Company on September 23, I received the computer and monitor on October 3rd, but never bothered to open it because I was waiting to change my internet service to *** from *** I finally opened the boxes and hooked up the computer on October 27th after registering the computer it took 1/hours to boot up I contacted my premium service insurance that I bought with Dell on Oct28th when I purchased the computer I allowed the technician to remotely access the computer and she was on the computer for maybe hours When we finally spoke again I was told it was an operating system software problem that they could not fix after being on the computer for hours They gave me a reference number #*** and told me to contact Microsoft I contacted Microsoft they uninstalled and reinstalled Windows and the problem still persisted They suggested that I reset the computer and the problem
Purchased computer Service Tag *** on 11/13/noticed on 12/14/the computer developed a a vertical line defect in the display
• Contacted Dell and arranged for warranty repair on 12/14/
•On Jan 2, I received computer in a worse condition the replacement screen as smudges around border and the chassis warped Both are documented via photos and video and have been submitted to Dell
• I contacted Dell Support immediately on 1/2/and after hour minutes of being on hold was told and escalation team member would contact me in hrs
• on 1/3/in the afternoon Mr*** *** *** contacted and me and immediately declared that the warped computer was not possible and still be working I became upset and I have video proof that proves otherwise
• after a very rude interaction another repair is being scheduled
After the interactions I felt it necessary to launch a complaint against the escalation team member *** ***
I RECEIVED TWO DELL GIFT CARD TOTALING AMOUNT DOLLARS IN OR AROUND SEPTEMBER 21,FOR A SAMSUNG TV PURCHASED MY COMPLAINT I SPEND A TOTAL OF DOLLARS FROM A TOTAL OF DOLLARS GIFT CARDS MY GIFT CARDS ARE AT DOLLARS WHICH SHOULD HAVE 152.OO DOLLARS REMAINING BALANCE ON THE CARDS I HAVE TALKED WITH DELL GIFT CARD FINANCE DEPEXPLAINDING MY PURCHASING OVER AND OVER MANY TIMES ,I HAVE HELD ON THE PHONE HOURS AND I HAVE BEEN TOLD WE WILL RETURN IT IN HRS .WE WILL CHECK INTO IT, JUST ALL TYPE EXCUSESAND MORE
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
My name is *** ***I am a consumer and I have a grievance against Dell Consumer SupportThis is a letter I am sending to Dell Corporate
Approximately on November 26, I called Dell Gift Card services to consolidate gift cards I had purchasedOne for $and five for $eachI was notified it would take approximately week to consolidateAfter doing so, I used the new $gift card to purchase a television from the Dell website (Order ***)After doing so, I received a confirmation email of the purchase and a few minutes later received an email saying there was an error with the payment, meaning the gift card
I subsequently called Consumer Services to figure out the issueThey again had me place the order with them over the phone and still the same result (Order ***)They had me do it AGAIN and still same problem (Order ***)
Then, after some amount of days, they advised to cancel all three orders above and had the ma
I have Express Item Code ***This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with *** (Emp# ***) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by *** that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
Purchased a computer online through Dell.comThe order confirmation had a component from my order removed and Dell's Customer support couldn't help me fix it after a few hours on the phone with them because it was a promotion price I would have to cancel the order, lose my promotion and pay $300+ for the SAME PRODUCT with the correct component
Product was delayed with shipment multiple times, they went from the original date of delivery of 12/to 1/to 1/
TERRIBLE! BUYERS BEWARE!
I received a dell computer days ago I've been calling them for weeks because the hard drive was not installed I am a student and I had to purchase another laptop because I had assignments to do They will not allow me to return the defective product I have called numerous times and spent countless hours on the phone with them They have hung up on me, placed me on hold for 20-minutes, but no one helps
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
Dell laptop was defective from startI was having issues with the curser moving irraticly from the startIt got worse as time went on and I could no longer ignore itIn June I called tech support and they remotely trouble shot the system and found errors that they had to send the unit into the depot for repairAt that time they replaced the motherboard lcd display and touchpadIn August the curser started to act irraticly again so I got tech support to remotely troubleshoot the system again and again errors were found requiring the system to be sent to the depotDuring this time I was concerned about the warranty getting close to expiration and the longevity of the repairs so I asked about the warranty on the repairsI was told that it was only for the period that the laptop was warrantied for , but during the conversation with the service person she told me that the policy was if hardware items were replaced then the laptop could be replacedI inquired further an
To Whom it May Concern,
I am complaining about issue with my product receivedThe product key didn't work with my recent order (order #: ***, customer #***), it said it was registered to someone else
In the last weeks, I have ordered several computers from youThe ability of your company to deliver a computer that is in working condition with a correct product key appears to be lackingI needed the computer for professional reasons, and the inability to lto the computer was extremely inconvenient
In addition, on Friday I called multiple departments to try to resolve this issueI was rerouted to multiple people in multiple departments, was*** an hour of my time to no availYour colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful
- I spoke to Dell Care first (***, badge ***)
- Then I was routed to Premium full support (***, badge ID ***)
They insisted they were unable to h
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links:
https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ /> https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/...⇄ /> There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re