Representatives from Dell Inchave been repeatedly calling my cell phone (of which the number is on the national Do Not Call list) claiming that my IP network has been hackedAfter at least calls, finally asked to speak to a supervisor because, unfortunately, the representatives have such thick accents and poor English that I could not understand what they were sayingHowever, I haven't had a Dell computer in over yearsThe supervisor told me that it was a serious issue and could only be resolved if I buy their network coverage
I do not have a Dell computer and I have network coverage on my current device (through another service)I have repeatedly asked the representatives to stop calling me and it sounds like a scam from Dell (saying I have serious network issue - how would they know that? - and that only their software can fix the problem)
I would like my phone number removed from whatever lists they have immediately and these phone calls to stopAlso, I strong
We bought a dell inspiron laptop on 26th November
We had a software issue with the laptop within a month of purchase, but the problem was resolved
Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems
We called up dell hr to get this issue fixed
We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive
We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop
We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem
He was workin
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I placed an order on dell.com, the order number is ***, I used two gift cards and a visa card for the paymentI returned the order in Dec 2015, and they refund me in Jan The two gift cards I used for the payment are now invalidI try to contact Dell to ask them whats wrong with my gift cards, because there should be money inside the cardBut Dell customer service just transfer me from one department to another departmentAnd some of them even just hang up my phone when im still talking
Two orders I placed with Dell Orders: *** and ***Both I requested price match to AmazonBoth were $less on Amazon-eachOn *** I was told via chat by *** * *** to get back with reference *** for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order #***, I chatted and again after minutes my chat was transferred to another chat with the SAME person ,*** * ***This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
I will copy my last email sent to a customer support representative:
===============
***,
In the last email, you said:
"We have your case followed up by our case specialist and will contact you within to business days with an update."
It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue
*** This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days?
Canceling the order the day after it was placed
Dear Revdex.com,
I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer
I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I purchased a Dell XPS laptop on Nov 13, I am customer #*** I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with *** a supervisor at the El Salvador office (ID#***) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (crs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
THE WARRANTY:
My month old laptop is still covered under Dell's 1yr warrantyTheir warranty police states directly from their website
'This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.'
MY PROBLEM:
My month old laptop has a defective hinge system on my upper left corner causing the laptop to completely crack open exposing inside hardware every time I open or shut my laptop shown in my YouTube video
EVIDENCE:
***
It is to the point where I am unable to safely close the huge gapI have never dropped my laptop and I can prove it by showing no visible scares anywhere in the laptop including the affected area
Simply googling this problem shows plenty of other customers having the exact same issue as mePeople who have only owned their laptops for less than a year are experiencing my same issue
Customer sup
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
I returned a laptop computer, order# ***, for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number *** I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with,
*** ***, said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card
My Order Number:***
Order summary
Item: XPS
Status: Confirmed
Estimated Delivery Date: July 6th
To whom it may concern,
Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A*** ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not it, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager *** who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have
Purchased a Dell Inspiron Laptop August and purchased Premium Support with the product In November the unit failed Worked with customer support under the premium support contract first on line, problem not resolved, worked with on-site technician problem not resolved, shipped unit to depot repair, unit returned problem not resolved This product has failed at every stage of technical support efforts to resolve and the problem remains In my experience this product is defective and should be replace with a NEW unit as was purchased Under the Dell warranty, after days the unit will not be replaced with a new unit At best the unit will be replaced with a refurbished unit I did not pay for a refurbished unit The unit is still failing, my Dell purchase has failed to deliver and the producers of this product are denying any responsibility to stand by their product
Service Tag : 59PKYD
dell Case Number : ***
filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no
Representatives from Dell Inchave been repeatedly calling my cell phone (of which the number is on the national Do Not Call list) claiming that my IP network has been hackedAfter at least calls, finally asked to speak to a supervisor because, unfortunately, the representatives have such thick accents and poor English that I could not understand what they were sayingHowever, I haven't had a Dell computer in over yearsThe supervisor told me that it was a serious issue and could only be resolved if I buy their network coverage
I do not have a Dell computer and I have network coverage on my current device (through another service)I have repeatedly asked the representatives to stop calling me and it sounds like a scam from Dell (saying I have serious network issue - how would they know that? - and that only their software can fix the problem)
I would like my phone number removed from whatever lists they have immediately and these phone calls to stopAlso, I strong
We bought a dell inspiron laptop on 26th November
r to get this issue fixed
We had a software issue with the laptop within a month of purchase, but the problem was resolved
Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems
We called up dell h
We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive
We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop
We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem
He was workin
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I placed an order on dell.com, the order number is ***, I used two gift cards and a visa card for the paymentI returned the order in Dec 2015, and they refund me in Jan The two gift cards I used for the payment are now invalidI try to contact Dell to ask them whats wrong with my gift cards, because there should be money inside the cardBut Dell customer service just transfer me from one department to another departmentAnd some of them even just hang up my phone when im still talking
Two orders I placed with Dell Orders: *** and ***Both I requested price match to AmazonBoth were $less on Amazon-eachOn *** I was told via chat by *** * *** to get back with reference *** for my $refundWhy I have to wait for the item to be delivered I do not know but indicative of their practice of making price matches very difficult I note this first as it leads to my next order #***, I chatted and again after minutes my chat was transferred to another chat with the SAME person ,*** * ***This time he tells me NO, that once the price difference is $nothing can be done, and I have to request this at the time of orderSame person, same circumstances, different resultsWHY? Why advertise and waste a customers time with inconsistent messages and ultimately, NOT A SINGLE PRICE MATCH WAS COMPLETED! I am also filing a complaint with the State Attorney General
I will copy my last email sent to a customer support representative:
===============
***,
In the last email, you said:
"We have your case followed up by our case specialist and will contact you within to business days with an update."
It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue
*** This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days?
Canceling the order the day after it was placed
Dear Revdex.com,
I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer
I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I purchased a Dell XPS laptop on Nov 13, I am customer #*** I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with *** a supervisor at the El Salvador office (ID#***) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (c
rs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
THE WARRANTY:
My month old laptop is still covered under Dell's 1yr warrantyTheir warranty police states directly from their website
'This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.'
MY PROBLEM:
My month old laptop has a defective hinge system on my upper left corner causing the laptop to completely crack open exposing inside hardware every time I open or shut my laptop shown in my YouTube video
EVIDENCE:
***
It is to the point where I am unable to safely close the huge gapI have never dropped my laptop and I can prove it by showing no visible scares anywhere in the laptop including the affected area
Simply googling this problem shows plenty of other customers having the exact same issue as mePeople who have only owned their laptops for less than a year are experiencing my same issue
Customer sup
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
I returned a laptop computer, order# ***, for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number *** I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with,
*** ***, said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
I placed the order with www.dell.com on July 2nd My Delivery date was July 6th Its been more than times I contacted to DellEnd up with total lies from customer service Finally they said my credit card was issue ,So I called my credit card company immediately There was no issue with my credit card
My Order Number:***
Order summary
Item: XPS
Status: Confirmed
Estimated Delivery Date: July 6th
To whom it may concern,
t, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A*** ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not i
I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager *** who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have
Purchased a Dell Inspiron Laptop August and purchased Premium Support with the product In November the unit failed Worked with customer support under the premium support contract first on line, problem not resolved, worked with on-site technician problem not resolved, shipped unit to depot repair, unit returned problem not resolved This product has failed at every stage of technical support efforts to resolve and the problem remains In my experience this product is defective and should be replace with a NEW unit as was purchased Under the Dell warranty, after days the unit will not be replaced with a new unit At best the unit will be replaced with a refurbished unit I did not pay for a refurbished unit The unit is still failing, my Dell purchase has failed to deliver and the producers of this product are denying any responsibility to stand by their product
Service Tag : 59PKYD
dell Case Number : ***
filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no