I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I went and purchased the extended warranty for my Dell computer two weeks agoSince then I have had to contact Dell MULTIPLE TIMES for the same issueIt seems that their "tech Support" team knows nothing at all about how to repair computers over the phone and they do nothing more but read out of a manual step by step ways to fix a computer without listening to a single thing that the customer is sayingIt's always the same thingFirst, they scan your computer and find a simple conflict as not to have to spend any real time finding the issueThen as their default fall back statement, they then want you to reinstall Windows whether the computer needs it or notAt some point during the final conversation, they agreed that a tech needed to come out to my home to fix the computerThey set the original repair date for Monday, July 24th, After taking off the day at work and losing close to $dollars of income, like cowards they call with you some automated service telling you
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # ***) to Dell because one was not compatible with my IPhone The order # is *** I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was ***Still my account has not been credited for the return
I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID#***That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item
Please help me with this issue
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I placed one dell order *** for $on Nov 25th, when Dell was running $(120+50) mail in rebate on that particular day for Inspiron Laptops, making the price $I placed the order, and the billing and shipping address was the same, my home addressand the order was shipped out on 11/28/It never arrivedIt was called back by Dell and no notification was sent I waited days and made at least customer service callsand just found that the order was called back to Dell in ***I called again on Dec and 14th, spend more than hours on the phone, was transfeed times and no specific reason was given After all the wait I was told that my account was removed from Block, I can replace the order, but there is no one who can help me with and discounts or the rebate because the rebate was only valid for Nov onlyNo one is willing to help and everybody just kicked me to another departmentmaking a loophole forever PLUS, I have not got any re
Purchased a laptop from Dell on July Delivery of said laptop was not made until Aug on 8/the laptop display came apartTheir warranty team confirmed this was a defective unitI asked to return the item and the warranty team informed me I should be able to if I didnt get it until aug They refuse to return the product even though it is defective
I purchased a Network Camera from Dell for $+ Tax (Order #: ***) Immediately after purchase I see it for $from ***.com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices
Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department
Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I bought an Inspiron 13, Series about year and a half agoThe only way I can describe this laptop is trash, it is nothing but thatThe laptop had so many issues from the beginning that the so-called technicians didn't help at allThis is a fraud, it is a horrible product and people should stay away from buying from this company
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # ***, Dell service req# *** fed-x case id#***
I live in ***Dell does not deliver to ***I ordered an adapter Order No***, May 17,
I had to get someone to bring it to me in ***It took more than the day return policy to get the item with a traveller to ***
Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc),
except the product did not fit
It took me a while to get it back to the StatesI tried to call from *** to get Customer Service but the wait was too long and expensive
I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma
I could not be without a computer since May, so I was forced to buy the item in *** for times the price
I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is ***The computer came with a power source and cord and this was all returned
To Whom It May Concern,
This is an update to my previous email to your CEO about my experience with Dell/Alienware:
Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find
Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
Dell refused to honor their Price match policy, The policy on your website reads:
What Dell won’t match:
• Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices
So it read it as Dell will not price match any prices for the week before and the week after thanksgivingI attempted to price match past the given time frame (a week after thanksgiving) and I am still within my days of purchase (purchased 11/17)Dell reps refused to price match So I am having a hard time understanding why they will not price match their competitors as spelled out in their policyAfter a few emails back and forth, they reps just stopped responding to me, which I thought was very rudeI usually shop with confidence on dell, but not anymore
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
Around Thanksgiving I purchased a new computer and its wifi icon was absent and no capabilities at allI spent hrs on the phone with Dells technical support in which used dell connect to resolve the problem and could notI then was told they could send someone to fix but unsure when this could happen after it took longer than expected to arrive at the beginningI travel over the road with my fiancee thats a truck driver and I am anonline studentI spend another hrs getting the run around saying its going to more than days to recieve and we go back on the road December the 26th I dont have this type of time I then asked for a refund and lables to return so that I could purchase another computer to continue my classes and was told this could take 20-days with no reguards of my federal funding I purchased this brand new computer withIm also a disabled student on ssi trying to better myself and no computer or my money on a defective item that did not work right afte
I had purchased a defective product from DELL Pixels were dead on the monitor (***) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I went and purchased the extended warranty for my Dell computer two weeks agoSince then I have had to contact Dell MULTIPLE TIMES for the same issueIt seems that their "tech Support" team knows nothing at all about how to repair computers over the phone and they do nothing more but read out of a manual step by step ways to fix a computer without listening to a single thing that the customer is sayingIt's always the same thingFirst, they scan your computer and find a simple conflict as not to have to spend any real time finding the issueThen as their default fall back statement, they then want you to reinstall Windows whether the computer needs it or notAt some point during the final conversation, they agreed that a tech needed to come out to my home to fix the computerThey set the original repair date for Monday, July 24th, After taking off the day at work and losing close to $dollars of income, like cowards they call with you some automated service telling you
On 4/8/2016, I returned one of two Garmin Vivoactive-Smart Watches (Item # ***) to Dell because one was not compatible with my IPhone The order # is *** I have been trying for over a month to get my account credited for the return of this item I have talked to several customer service reps who have promised to take care of the problem A case specialist even offered me a $discount on my next purchase as an apology for the delay in crediting my account The service number they gave me was ***Still my account has not been credited for the return
I even talked to someone in financial services regarding my accountThey said they would fix the problem and gave me case ID#***That was over weeks ago Each time I call for assistance, I am placed on hold for a long time and transferred to reps who promise to fix the problemThe issue still remains All I want is for my account to be credited for the returned item
Please help me with this issue
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I placed one dell order *** for $on Nov 25th, when Dell was running $(120+50) mail in rebate on that particular day for Inspiron Laptops, making the price $I placed the order, and the billing and shipping address was the same, my home addressand the order was shipped out on 11/28/It never arrivedIt was called back by Dell and no notification was sent I waited days and made at least customer service callsand just found that the order was called back to Dell in ***I called again on Dec and 14th, spend more than hours on the phone, was transfeed times and no specific reason was given After all the wait I was told that my account was removed from Block, I can replace the order, but there is no one who can help me with and discounts or the rebate because the rebate was only valid for Nov onlyNo one is willing to help and everybody just kicked me to another departmentmaking a loophole forever PLUS, I have not got any re
Purchased a laptop from Dell on July Delivery of said laptop was not made until Aug on 8/the laptop display came apartTheir warranty team confirmed this was a defective unitI asked to return the item and the warranty team informed me I should be able to if I didnt get it until aug They refuse to return the product even though it is defective
I purchased a Network Camera from Dell for $+ Tax (Order #: ***) Immediately after purchase I see it for $from ***.com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices
Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department
Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I bought an Inspiron 13, Series about year and a half agoThe only way I can describe this laptop is trash, it is nothing but thatThe laptop had so many issues from the beginning that the so-called technicians didn't help at allThis is a fraud, it is a horrible product and people should stay away from buying from this company
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # ***, Dell service req# *** fed-x case id#***
I live in ***Dell does not deliver to ***I ordered an adapter Order No***, May 17,
I had to get someone to bring it to me in ***It took more than the day return policy to get the item with a traveller to ***
Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc),
except the product did not fit
It took me a while to get it back to the StatesI tried to call from *** to get Customer Service but the wait was too long and expensive
I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma
I could not be without a computer since May, so I was forced to buy the item in *** for times the price
I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is ***The computer came with a power source and cord and this was all returned
To Whom It May Concern,
This is an update to my previous email to your CEO about my experience with Dell/Alienware:
Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find
Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
Dell refused to honor their Price match policy, The policy on your website reads:
What Dell won’t match:
• Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices
So it read it as Dell will not price match any prices for the week before and the week after thanksgivingI attempted to price match past the given time frame (a week after thanksgiving) and I am still within my days of purchase (purchased 11/17)Dell reps refused to price match So I am having a hard time understanding why they will not price match their competitors as spelled out in their policyAfter a few emails back and forth, they reps just stopped responding to me, which I thought was very rudeI usually shop with confidence on dell, but not anymore
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
Around Thanksgiving I purchased a new computer and its wifi icon was absent and no capabilities at allI spent hrs on the phone with Dells technical support in which used dell connect to resolve the problem and could notI then was told they could send someone to fix but unsure when this could happen after it took longer than expected to arrive at the beginningI travel over the road with my fiancee thats a truck driver and I am anonline studentI spend another hrs getting the run around saying its going to more than days to recieve and we go back on the road December the 26th I dont have this type of time I then asked for a refund and lables to return so that I could purchase another computer to continue my classes and was told this could take 20-days with no reguards of my federal funding I purchased this brand new computer withIm also a disabled student on ssi trying to better myself and no computer or my money on a defective item that did not work right afte
I had purchased a defective product from DELL Pixels were dead on the monitor (***) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours