IN FEBRUARY MADE THE PURCHASE OF A COMPUTER AND DID NOT WORK AND SPEAK WITH CUSTOMER SERVICE AND MAKE THE REPORT AND REPAIR IT AND AFTER REPAIR IT APARETHLY RETURN SAME OR WITH MORE PROBLEMS AND I HAVE REPORT AND I HAVE NOT HELP ME
Dell sell their products with known problems
My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online
The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service
I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year
I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service"
Never will I buy a Dell product again
I ordered a Dell Laptop computer through Dell Financial ServicesAfter much delay the computer finally came and was defectiveExperiences with customer service resulted in my decision to return the items ordered and not to proceed further with Dell and Dell Financial ServicesIt took many weeks to get the refund processed about weeks in totallyAll items ordered were mailed back to Dell before the refund was processed on April 10th, according to documentation received and on fileIt was a struggle from a customer standpoint to get this refund and return completedI felt it necessary due to interactions with customer service, ownership, and Dell Financial Services which were challenging to begin with resulted in me putting a stop payment on my accountI was doubting whether to take this measure up until placing it on my account but after receiving a the latest correspondence from Dell Financial services dated May 12th stating my account is past due in the amount of $
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
Ordered New Inspiron from the Dell official website for my daughter as a present for the upcoming school yearIt arrived and was not used immediately as school has not started yetI bought this type of computer as a browser only computer as everything my daughter uses is saved on google drive and documentsThe computer was used only a couple of times within a week of opening however it was running slow, slower then the old dial upComputer is brand new so I called tech support to request a replacement however since I couldn't give them the number off the computer was told to give a call back whenever I had timeFinally had time and sat on phone with IT for over 2hours while they remote accessed the deviceWas told this type of computer only comes with 32GB which was not enough to handle the updates and being used as a browserThey could only offer me one solution because I waited past the 30days from receiving and that was to buy an external drive for more memory, I cant
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
I sent a complaint back in October about my laptop, I've been through different technicians, each send me on a merry go roundI have been trying to get my laptop fix since JUNE 17, here it months laterTechnician want me to send back to depot, I sent it there times already an my computer came back the same way it leftI didn't send it this time, I have a store on EBay and its been busyThis whole matter has cost me lots of time and moneyI have spent too many hours on the phone with these techs using up minutes I have to pay for, I could not do any school work on computer, had to travel to varies places that consume a lot of gasI spent at one time over hours in one day with one tech Sanjah, he direct me to another tech which he to did not resolve anythingMy patience has ran out, it should not take this long to solve any issueAlso, the techs was the one that cause these multitude of issues on my computerI call back in June for ONE THING, and as soon as they
Bought a $Alienware 17rcomputer is less then months old and the battery is completely dead in it Also was offered the premium warranty for half priceam now told that it is no longer a valid offer
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of
I ordered a laptop for approximately $back in June of From day one after pulling it out of the box, it has not functioned correctlyThere seems to be a hardware issueI have tried resolving over the phone with the help of technical support and overall we did pretty much anything you can think ofI have been begging and pleading for a replacement or refund since I have gone over six months with a $laptop that does not workI am a fulltime college student (I wasn't in June of when I had months to actually resolve the issue) and now cannot afford to lose my laptop for 2-weeks while it's being "serviced." I made Dell aware of this issue when I first received the product and numerous times thereafter
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I've had problems with my laptop's wifi since I've purchased in around JanuaryIt loses connection when the laptop is running on batteryI've spend countless hours with technical support and they keep passing me around to new reps and starting overThey are not being responsive to my emails and I was told the case was escalated to a resolution expert named *** *** but he is not respondingI had a tech come out and replace the wifi adapter but the same problem existsWe informed Dell but then they contact me to confirm everything is fineI call technical support and wait on hold indefinitely
Service Request : ***
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer)
The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced
The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was
At this point I am still without a computer and would like a new one sent to me
I bought an Inspiron in February of for $Since I've purchased the product, I've have to call several times to have it function properlyIt still doesn't function properlyI called to either get a refund or an exchange and they told me I could and basically that I was just out of luck even though I have a warrantyAt first, they tried to tell me my warranty ended in November of last year Clearly impossible, being my receipt shows the purchase of it being in February of this yearI pride myself in being patient and understanding but I've run out this timeHow can I just be out $on a computer I just bought months ago Please helpI am a full time worker, going to school, just trying to make ends meet and better my life That money or a functioning computer would be helpful to me Thank you
I ordered a software download from Dell.com Dell was supposed to send me a voucher # to obtain the files from Sony.com as the software was SonyI did not receive this voucher #After multiple hours on the phone with Dell customer service people, they referred me to SonyI contact Sony only to be told Sony sold the license for this software to a German company MagixI contacted Magix and they are unwilling to help me obtain my software I paid for from DellI contacted Dell customer service asking for a refundI was sent a UPS return labelThere is no physical product to return as it is a DOWNLOADI then e-mailed Dell customer service and have heard nothing in days though I was told I would hear from them in hoursBasically, Dell is selling Sony software downloads that neither Dell nor Sony have licensing rights toThis is FRAUDI would like to add it is virtually impossible to get ahold of Dell USA serviceAll the DELL CSR's are in India and unable to help
I have tried to order two laptops from dell.com
The first laptop order # *** arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode
I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General
Computer #- Order # ***When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
IN FEBRUARY MADE THE PURCHASE OF A COMPUTER AND DID NOT WORK AND SPEAK WITH CUSTOMER SERVICE AND MAKE THE REPORT AND REPAIR IT AND AFTER REPAIR IT APARETHLY RETURN SAME OR WITH MORE PROBLEMS AND I HAVE REPORT AND I HAVE NOT HELP ME
Dell sell their products with known problems
My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online
The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service
I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year
I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service"
Never will I buy a Dell product again
I ordered a Dell Laptop computer through Dell Financial ServicesAfter much delay the computer finally came and was defectiveExperiences with customer service resulted in my decision to return the items ordered and not to proceed further with Dell and Dell Financial ServicesIt took many weeks to get the refund processed about weeks in totallyAll items ordered were mailed back to Dell before the refund was processed on April 10th, according to documentation received and on fileIt was a struggle from a customer standpoint to get this refund and return completedI felt it necessary due to interactions with customer service, ownership, and Dell Financial Services which were challenging to begin with resulted in me putting a stop payment on my accountI was doubting whether to take this measure up until placing it on my account but after receiving a the latest correspondence from Dell Financial services dated May 12th stating my account is past due in the amount of $
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
Ordered New Inspiron from the Dell official website for my daughter as a present for the upcoming school yearIt arrived and was not used immediately as school has not started yetI bought this type of computer as a browser only computer as everything my daughter uses is saved on google drive and documentsThe computer was used only a couple of times within a week of opening however it was running slow, slower then the old dial upComputer is brand new so I called tech support to request a replacement however since I couldn't give them the number off the computer was told to give a call back whenever I had timeFinally had time and sat on phone with IT for over 2hours while they remote accessed the deviceWas told this type of computer only comes with 32GB which was not enough to handle the updates and being used as a browserThey could only offer me one solution because I waited past the 30days from receiving and that was to buy an external drive for more memory, I cant
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
I sent a complaint back in October about my laptop, I've been through different technicians, each send me on a merry go roundI have been trying to get my laptop fix since JUNE 17, here it months laterTechnician want me to send back to depot, I sent it there times already an my computer came back the same way it leftI didn't send it this time, I have a store on EBay and its been busyThis whole matter has cost me lots of time and moneyI have spent too many hours on the phone with these techs using up minutes I have to pay for, I could not do any school work on computer, had to travel to varies places that consume a lot of gasI spent at one time over hours in one day with one tech Sanjah, he direct me to another tech which he to did not resolve anythingMy patience has ran out, it should not take this long to solve any issueAlso, the techs was the one that cause these multitude of issues on my computerI call back in June for ONE THING, and as soon as they
Bought a $Alienware 17rcomputer is less then months old and the battery is completely dead in it Also was offered the premium warranty for half priceam now told that it is no longer a valid offer
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of
I ordered a laptop for approximately $back in June of From day one after pulling it out of the box, it has not functioned correctlyThere seems to be a hardware issueI have tried resolving over the phone with the help of technical support and overall we did pretty much anything you can think ofI have been begging and pleading for a replacement or refund since I have gone over six months with a $laptop that does not workI am a fulltime college student (I wasn't in June of when I had months to actually resolve the issue) and now cannot afford to lose my laptop for 2-weeks while it's being "serviced." I made Dell aware of this issue when I first received the product and numerous times thereafter
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I've had problems with my laptop's wifi since I've purchased in around JanuaryIt loses connection when the laptop is running on batteryI've spend countless hours with technical support and they keep passing me around to new reps and starting overThey are not being responsive to my emails and I was told the case was escalated to a resolution expert named *** *** but he is not respondingI had a tech come out and replace the wifi adapter but the same problem existsWe informed Dell but then they contact me to confirm everything is fineI call technical support and wait on hold indefinitely
Service Request : ***
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer)
The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced
The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was
At this point I am still without a computer and would like a new one sent to me
I bought an Inspiron in February of for $Since I've purchased the product, I've have to call several times to have it function properlyIt still doesn't function properlyI called to either get a refund or an exchange and they told me I could and basically that I was just out of luck even though I have a warrantyAt first, they tried to tell me my warranty ended in November of last year Clearly impossible, being my receipt shows the purchase of it being in February of this yearI pride myself in being patient and understanding but I've run out this timeHow can I just be out $on a computer I just bought months ago Please helpI am a full time worker, going to school, just trying to make ends meet and better my life That money or a functioning computer would be helpful to me Thank you
I ordered a software download from Dell.com Dell was supposed to send me a voucher # to obtain the files from Sony.com as the software was SonyI did not receive this voucher #After multiple hours on the phone with Dell customer service people, they referred me to SonyI contact Sony only to be told Sony sold the license for this software to a German company MagixI contacted Magix and they are unwilling to help me obtain my software I paid for from DellI contacted Dell customer service asking for a refundI was sent a UPS return labelThere is no physical product to return as it is a DOWNLOADI then e-mailed Dell customer service and have heard nothing in days though I was told I would hear from them in hoursBasically, Dell is selling Sony software downloads that neither Dell nor Sony have licensing rights toThis is FRAUDI would like to add it is virtually impossible to get ahold of Dell USA serviceAll the DELL CSR's are in India and unable to help
I have tried to order two laptops from dell.com
The first laptop order # *** arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode
I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General
Computer #- Order # ***When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items