They have this Dell Advantage Reward programThey promise to give you 5% back in rewards within a few days of shippingExcept on multiple occasions, I didn't receive them When I follow up, you get the usual runaround Can't trust this business
I purchased a laptop from Dell via their website on 2/1/at 17: I received an order confirmation from Dell via email on 2/1/at 21: On 2/2/at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation I received a new email from Dell on 2/2/at 18:12, advising me that the order had been shippedI received another email from Dell on 2/2/at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction The preceding email for shipment notification had included a FedEx tracking number, which was *** This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I BOUGHT A DELL LAPTOP WITH A PROMISE OF DOLLAR REWARD FOR FINANCING IT UNDER DELL REWARD PROGRAM.THEY SENT ME A CONFIRMATION OF IT.WHEN I FOUND SOMETHING I WANTED I CALLED TO ORDER IT.I WAS REPEATEDLY KEEP ON THE PHONE SAYING THEY HAD NO RECORD.FINALLY AFTER MUCH FRUSTATION THEY LOCATED IT AND WAS ABLE TO PLACE MY ORDER ON 8/17/THEY STARTED OUT BY SENDING ME AN EMAIL THAT THE LAPTOP CASE WAS ON BACKORDER AND THEY WOULD SHIP IT AS SOON AS POSSIBLEI HAD ALSO ORDERED A BLUETOOTH SPEAKERAFTER SEVERAL CALLS AND EMAIL TELLING ME THE CASE WAS ON BACKORDER I RECIEVED A MESSAGE FROM THE TELLING ME THATTHEY DIDNT HAVE BLACK I WAS THEFIRST I N THE SPEAKER ONLY SILVERTHIS WAS THE FIRST TIME I WAS EVER TOLD THAT THERE WAS A PROBLEM I WITH THAT ITEMI CALLED ON 9/THINKING I COULD JUST TAKE THE SILVER ONE SO I COULD FINALLY
RECEIVE M Y ORDER AS MYREWARDS WILL EXPIREI THE PERSON I SPOKE TO WAS VERY HATEFUL AND RUDEI THE TALKED TO SOMEONE ELSE WHO TRANSFERED ME TO SOMEONE ELS
I purchased two Latitude Elaptops from Dell Incbut after receiving them I decided to return them so I called the return department and the agent that I talk to for the return authorization offered me a refund of $($each) if that will change my mind about returningSo I decided to keep the two laptopsOn FebI noticed that a refund of $+ tax was issued back to my credit card and I was surprised as of why not the total amount that I was told , so I called resolution department at Dell Inc and talked to a resolution specialist *** *** ** ***, who found the note in my Dell account about the $refund and she promised me that I will receive the rest of $within 10-daysOn March I still didn't get my refund so I called and talked to someone at resolution department and this new person (agent) told me that I already received my refund of $on Feb and that I will not receive another oneI was really surprised to hear that
I bought a pre order for Mighty No from DellI made the purchase in chat session ***They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
On black Friday I ordered a laptop computer from Dell.comI told the salesman (** ***) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black
Model: I3558-5501BLKSKU:
He said fine we have that and I asked if it was at the same price as *** *** sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and *** ***'s had the HD-and that the Black Friday price was $
So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that ** *** said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe
I have a Dell Laptop that The ** issued me so I can order my Medication and stay in contact with my Doctor'sI had the system for a little over two years, then the screen stared going in and out, so I call Dell tech supportT hey fixed it so he stated few weeks later it stared againSo called again this time they sold me some soft ware that would fix the problemFew weeks latter it was back this time the updated the driversMarch on a call to dell to help with a problem I told the tech that the old problem was still there as well as my new issueAt that point I was informed that I needed to buy a protection plan for about $or $I decline Stated that they never fixed the old problem, to do would be throwing away moneyAfter the warranty was off I stared looking for some-one that could fix a Dell laptop
Soon as the system powerthe tech told me I had a bad cable, He stated if you had this problem and reported to dell, they new what the problem was, but didn't
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July I was transferred to six different people and no one could tell me anything Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to
1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards
2) Dell advantage rewards for $on 25th Febr
I ordered a Samsung television on 11/19/2016.(Order #***) It arrived in December I set it up in January and it was not functioning properly I called Dell and they advised me that since it was past days, I had to deal with the Manufacturer, Samsung I called Samsung and after three or four calls to their tech support department, troubleshooting the same things in every call, spending at least hours total on the phone, they agreed to send out a tech to diagnose the problem at my house I believe that was April of The tech arrived and after looking at it, he says it was damaged during shipping and to call the supplier (Dell) I called Dell back and after that and they told me that there was nothing they could do I asked for my call to be escalated to a manager and no one ever called I gave up Giving it one more try I decided to order another brand, LG, through Dell.com I ordered it on September 1, (order #***) Delivery was supposed to take p
I ordered an A(item number) WD My Cloud Mirror Gen WDBWVZ0060JWT - personal cloud storage device - TB on 10-12-and paid the amount of $which was paid via one reward card that was to expire on 10-13-2017, I then exhausted my Dell rewards dollars, and then placed the remainder of the total on another Dell rewards gift card I waited and waited for my item to be shipped to me, but it never came I later found out that my order was canceled by dell on 10-27-(which I was unaware of for quite some time see explanation below about the email is my old one) stating that the vendor no longer carried the product any longer and that I would receive a refund for the purchase price I was under the assumption that I would receive a gift card for the amount since I used gift cards to purchase the items which would have been fine with me so that I could select a different item to use my gift cards on I waited to hear back about my refund but I never heard anything at
Bought a new computer with dell and you can see service records on all call that I have made and time speaking with teck support as they worked on my computer and the problem has never been fixedYester was final strawI called one last time and after one hour and min the 10th person who was the senior support hung up on meOnly thing he said he could do is for me to send my computer in and I use it for workI cant be with out itI'm afraid with it getting so hot that its going to fry the whole thingI have dresses my concerns over and over and no one listensI hope the Revdex.com can help me before I file small claim court
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a new Dell Laptop computer Latitude E The computer was recently purchased and still under warranty/service Earlier today the computer was shut down It will no longer start up I called customer support mid afternoon It is now 8:!pm and the computer still does not work Dell has hung up or accidentally disconnected no less than times Dell is not upholding their agreement to support the system they sold
Dell laptop was given as a gift from a family friendAfter a year of careful use, I noticed the hinge on the left side had slipped into the chassis of the device and was now acting as an internal lever and forcing the laptop case openI contacted Dell and was told that the Manufacturers' Warranty the gift-giver had purchased did not cover this defectUpon personal investigation, similar cases have been reported to Dell since on both the Inspiron line and its predecessorsI spoke with three Dell employees and was rebuffed each time for my 'mistake' of receiving a gift with a sub-standard warranty
They have this Dell Advantage Reward programThey promise to give you 5% back in rewards within a few days of shippingExcept on multiple occasions, I didn't receive them When I follow up, you get the usual runaround Can't trust this business
I purchased a laptop from Dell via their website on 2/1/at 17: I received an order confirmation from Dell via email on 2/1/at 21: On 2/2/at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation I received a new email from Dell on 2/2/at 18:12, advising me that the order had been shippedI received another email from Dell on 2/2/at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction The preceding email for shipment notification had included a FedEx tracking number, which was *** This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I BOUGHT A DELL LAPTOP WITH A PROMISE OF DOLLAR REWARD FOR FINANCING IT UNDER DELL REWARD PROGRAM.THEY SENT ME A CONFIRMATION OF IT.WHEN I FOUND SOMETHING I WANTED I CALLED TO ORDER IT.I WAS REPEATEDLY KEEP ON THE PHONE SAYING THEY HAD NO RECORD.FINALLY AFTER MUCH FRUSTATION THEY LOCATED IT AND WAS ABLE TO PLACE MY ORDER ON 8/17/THEY STARTED OUT BY SENDING ME AN EMAIL THAT THE LAPTOP CASE WAS ON BACKORDER AND THEY WOULD SHIP IT AS SOON AS POSSIBLEI HAD ALSO ORDERED A BLUETOOTH SPEAKERAFTER SEVERAL CALLS AND EMAIL TELLING ME THE CASE WAS ON BACKORDER I RECIEVED A MESSAGE FROM THE TELLING ME THATTHEY DIDNT HAVE BLACK I WAS THEFIRST I N THE SPEAKER ONLY SILVERTHIS WAS THE FIRST TIME I WAS EVER TOLD THAT THERE WAS A PROBLEM I WITH THAT ITEMI CALLED ON 9/THINKING I COULD JUST TAKE THE SILVER ONE SO I COULD FINALLY
RECEIVE M Y ORDER AS MYREWARDS WILL EXPIREI THE PERSON I SPOKE TO WAS VERY HATEFUL AND RUDEI THE TALKED TO SOMEONE ELSE WHO TRANSFERED ME TO SOMEONE ELS
I purchased two Latitude Elaptops from Dell Incbut after receiving them I decided to return them so I called the return department and the agent that I talk to for the return authorization offered me a refund of $($each) if that will change my mind about returningSo I decided to keep the two laptopsOn FebI noticed that a refund of $+ tax was issued back to my credit card and I was surprised as of why not the total amount that I was told , so I called resolution department at Dell Inc and talked to a resolution specialist *** *** ** ***, who found the note in my Dell account about the $refund and she promised me that I will receive the rest of $within 10-daysOn March I still didn't get my refund so I called and talked to someone at resolution department and this new person (agent) told me that I already received my refund of $on Feb and that I will not receive another oneI was really surprised to hear that
I bought a pre order for Mighty No from DellI made the purchase in chat session ***They did not send me an order number, but they took my money and sent the game once it was releasedI was promised a $gift card and a $gift card for making the purchaseI never received either
On black Friday I ordered a laptop computer from Dell.comI told the salesman (** ***) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black
Model: I3558-5501BLKSKU:
He said fine we have that and I asked if it was at the same price as *** *** sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and *** ***'s had the HD-and that the Black Friday price was $
So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that ** *** said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe
I have a Dell Laptop that The ** issued me so I can order my Medication and stay in contact with my Doctor'sI had the system for a little over two years, then the screen stared going in and out, so I call Dell tech supportT hey fixed it so he stated few weeks later it stared againSo called again this time they sold me some soft ware that would fix the problemFew weeks latter it was back this time the updated the driversMarch on a call to dell to help with a problem I told the tech that the old problem was still there as well as my new issueAt that point I was informed that I needed to buy a protection plan for about $or $I decline Stated that they never fixed the old problem, to do would be throwing away moneyAfter the warranty was off I stared looking for some-one that could fix a Dell laptop
Soon as the system powerthe tech told me I had a bad cable, He stated if you had this problem and reported to dell, they new what the problem was, but didn't
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July I was transferred to six different people and no one could tell me anything Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to
1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards
2) Dell advantage rewards for $on 25th Febr
I ordered a Samsung television on 11/19/2016.(Order #***) It arrived in December I set it up in January and it was not functioning properly I called Dell and they advised me that since it was past days, I had to deal with the Manufacturer, Samsung I called Samsung and after three or four calls to their tech support department, troubleshooting the same things in every call, spending at least hours total on the phone, they agreed to send out a tech to diagnose the problem at my house I believe that was April of The tech arrived and after looking at it, he says it was damaged during shipping and to call the supplier (Dell) I called Dell back and after that and they told me that there was nothing they could do I asked for my call to be escalated to a manager and no one ever called I gave up Giving it one more try I decided to order another brand, LG, through Dell.com I ordered it on September 1, (order #***) Delivery was supposed to take p
I ordered an A(item number) WD My Cloud Mirror Gen WDBWVZ0060JWT - personal cloud storage device - TB on 10-12-and paid the amount of $which was paid via one reward card that was to expire on 10-13-2017, I then exhausted my Dell rewards dollars, and then placed the remainder of the total on another Dell rewards gift card I waited and waited for my item to be shipped to me, but it never came I later found out that my order was canceled by dell on 10-27-(which I was unaware of for quite some time see explanation below about the email is my old one) stating that the vendor no longer carried the product any longer and that I would receive a refund for the purchase price I was under the assumption that I would receive a gift card for the amount since I used gift cards to purchase the items which would have been fine with me so that I could select a different item to use my gift cards on I waited to hear back about my refund but I never heard anything at
Bought a new computer with dell and you can see service records on all call that I have made and time speaking with teck support as they worked on my computer and the problem has never been fixedYester was final strawI called one last time and after one hour and min the 10th person who was the senior support hung up on meOnly thing he said he could do is for me to send my computer in and I use it for workI cant be with out itI'm afraid with it getting so hot that its going to fry the whole thingI have dresses my concerns over and over and no one listensI hope the Revdex.com can help me before I file small claim court
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a new Dell Laptop computer Latitude E The computer was recently purchased and still under warranty/service Earlier today the computer was shut down It will no longer start up I called customer support mid afternoon It is now 8:!pm and the computer still does not work Dell has hung up or accidentally disconnected no less than times Dell is not upholding their agreement to support the system they sold
Dell laptop was given as a gift from a family friendAfter a year of careful use, I noticed the hinge on the left side had slipped into the chassis of the device and was now acting as an internal lever and forcing the laptop case openI contacted Dell and was told that the Manufacturers' Warranty the gift-giver had purchased did not cover this defectUpon personal investigation, similar cases have been reported to Dell since on both the Inspiron line and its predecessorsI spoke with three Dell employees and was rebuffed each time for my 'mistake' of receiving a gift with a sub-standard warranty