I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional
I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty
I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered
I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager *** that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from *** *** of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
Dear Revdex.com:
I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: ***
Here's my Quote Number ***
The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of ** and it's not even legal to have expiration on gift cards here
I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either
I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on *** for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking #***) I called on 6/27, spoke with *** in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with *** in the returns department, he stated that they have not received the TV and that it appeared
MY ORDER NUMBER IS *** I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I purchased a Dell laptop (order #***) on February 11th, at Dell.com I received the laptop in the mail on or about February 21st, I began noticing issues with the laptop shortly after this, and when the issues prevented the laptop from booting up, I contacted Dell customer service on or about March 11th, Customer Service then walked me thru how to restore the operating system This did not fix the issues Dell customer service then did the same Again, this did not fix the issue I said I wanted to return the laptop in exchange for one that worked Dell customer service said no, they could fix I sent laptop to Dell repair center on or about March 16th The laptop was returned on March 22nd Nothing had been fixed or repaired Now Dell customer service said to re-install windows We did, and laptop now would boot up However, laptop had a list of issues that were shared with Dell customer service They responded that we needed to re-install window
I placed an order for an XPSpersonal laptop computer on 8/2/from Dell ComputersI have ordered two prior similar computers from this company back in April without issueRegarding the August order, I was expecting to receive my order the week of Aug 7-8, On Aug 8th, I contacted Dell to get shipping/tracking information from the delivery carrierI was told Fed Ex made an attempted delivery but that my product was en route back to Dell after only one attemptI contacted the company and I was told Dell would reissue the original order within a weekAfter weeks went by I called Dell to get a statusAs I had placed the original order as a rush delivery I was unhappy almost weeks had passed since initial order placementI cancelled my order and requested a refund in the amount of $ After another two weeks passed, I was contacted on 9/7/by Dell's Verification Department in order to process my refundI was told my refund would process within 3-business
The product that I ordered was broken when I received itThe return process was a complete mess and after returning the project and Dell received the product back, I am going on two months now with my refund not being processedI have not received my refund after multiple attempts to resolve the issue with this problemI spoke to supervisors as well and they were unable to resolve my issueAll attempts at resolving my refund involved "resubmitting" forms, which were somehow cancelled or not processedRepresentatives continued to inform me to wait 2-business days for my refund to process and still no refundI am very disappointed with the way Dell has responded to my problem and how they continue to leave it unresolved after my many attempts to get my money back, despite returning the product
Dell advertises price match with their competitor products but fails to deliver on this advertisementThe details of the price match can be found here: ***
In multiple instances, Sales associates at the number or chat link provided, will inform me that they are unable to match a competitor's product because the "Hard Drive Type" is differentThe only "key spec" for the hard drive that Dell says has to match is the capacity
Dell associates do not return phone calls or emails when pressed on this issueOn several occasions I have been placed on hold only to have my call dropped
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
Merchandise was returned to DellReceived December 08, In January I called to find out when my account would be creditedWas told 7-daysOn January 13th still no creditCalled the credit card company and they removed it from my account as a disputed itemNow two months later it's back on my account because they said they never received itCalled Dell Said it would be another 2-days
I purchased this computer at the end of December At no fault to Dell, the *** manager almost refused to sell me the computer because she was due for a break, but once she decided to, she was in such a rush that she didn't process my request for an extended warranty A few days after purchasing the computer, I immediately noticed issues The keyboard would stop responding at times, making me have to use the on screen keyboard I contact Dell support and the issue was temporarily resolved Due to health issues, I wasn't able to contact them about the other issues for months (My daughter was born prematurely and we spent a lot of time in the NICU.) So mid July, I contacted them because the battery never charges for the computer The representative was very nice and helpful and eventually sent me a battery and AC adapter to correct the issue It worked for a couple of days, but now I'm having the same issue *Plugged in, Not Charging* This came about when, as often happen
My dell laptop is still less than a year old, and within the first few month of ownership, I opened a ticket with customer service regarding issues with my laptop In that ticket, I indicated that the battery would no longer hold a charge, and that the right side of my screen was blurred / pixelated I was instructed to return the PC to Dell and it would be returned to me in working order I requested a refund, or voucher to replace the computer and received no feedback on that
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional
I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty
I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered
I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager *** that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from *** *** of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
Dear Revdex.com:
I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: ***
Here's my Quote Number ***
The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of ** and it's not even legal to have expiration on gift cards here
I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either
I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on *** for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking #***) I called on 6/27, spoke with *** in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with *** in the returns department, he stated that they have not received the TV and that it appeared
MY ORDER NUMBER IS *** I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
I purchased a Dell laptop (order #***) on February 11th, at Dell.com I received the laptop in the mail on or about February 21st, I began noticing issues with the laptop shortly after this, and when the issues prevented the laptop from booting up, I contacted Dell customer service on or about March 11th, Customer Service then walked me thru how to restore the operating system This did not fix the issues Dell customer service then did the same Again, this did not fix the issue I said I wanted to return the laptop in exchange for one that worked Dell customer service said no, they could fix I sent laptop to Dell repair center on or about March 16th The laptop was returned on March 22nd Nothing had been fixed or repaired Now Dell customer service said to re-install windows We did, and laptop now would boot up However, laptop had a list of issues that were shared with Dell customer service They responded that we needed to re-install window
I placed an order for an XPSpersonal laptop computer on 8/2/from Dell ComputersI have ordered two prior similar computers from this company back in April without issueRegarding the August order, I was expecting to receive my order the week of Aug 7-8, On Aug 8th, I contacted Dell to get shipping/tracking information from the delivery carrierI was told Fed Ex made an attempted delivery but that my product was en route back to Dell after only one attemptI contacted the company and I was told Dell would reissue the original order within a weekAfter weeks went by I called Dell to get a statusAs I had placed the original order as a rush delivery I was unhappy almost weeks had passed since initial order placementI cancelled my order and requested a refund in the amount of $ After another two weeks passed, I was contacted on 9/7/by Dell's Verification Department in order to process my refundI was told my refund would process within 3-business
The product that I ordered was broken when I received itThe return process was a complete mess and after returning the project and Dell received the product back, I am going on two months now with my refund not being processedI have not received my refund after multiple attempts to resolve the issue with this problemI spoke to supervisors as well and they were unable to resolve my issueAll attempts at resolving my refund involved "resubmitting" forms, which were somehow cancelled or not processedRepresentatives continued to inform me to wait 2-business days for my refund to process and still no refundI am very disappointed with the way Dell has responded to my problem and how they continue to leave it unresolved after my many attempts to get my money back, despite returning the product
Dell advertises price match with their competitor products but fails to deliver on this advertisementThe details of the price match can be found here: ***
In multiple instances, Sales associates at the number or chat link provided, will inform me that they are unable to match a competitor's product because the "Hard Drive Type" is differentThe only "key spec" for the hard drive that Dell says has to match is the capacity
Dell associates do not return phone calls or emails when pressed on this issueOn several occasions I have been placed on hold only to have my call dropped
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
Merchandise was returned to DellReceived December 08, In January I called to find out when my account would be creditedWas told 7-daysOn January 13th still no creditCalled the credit card company and they removed it from my account as a disputed itemNow two months later it's back on my account because they said they never received itCalled Dell Said it would be another 2-days
I purchased this computer at the end of December At no fault to Dell, the *** manager almost refused to sell me the computer because she was due for a break, but once she decided to, she was in such a rush that she didn't process my request for an extended warranty A few days after purchasing the computer, I immediately noticed issues The keyboard would stop responding at times, making me have to use the on screen keyboard I contact Dell support and the issue was temporarily resolved Due to health issues, I wasn't able to contact them about the other issues for months (My daughter was born prematurely and we spent a lot of time in the NICU.) So mid July, I contacted them because the battery never charges for the computer The representative was very nice and helpful and eventually sent me a battery and AC adapter to correct the issue It worked for a couple of days, but now I'm having the same issue *Plugged in, Not Charging* This came about when, as often happen
My dell laptop is still less than a year old, and within the first few month of ownership, I opened a ticket with customer service regarding issues with my laptop In that ticket, I indicated that the battery would no longer hold a charge, and that the right side of my screen was blurred / pixelated I was instructed to return the PC to Dell and it would be returned to me in working order I requested a refund, or voucher to replace the computer and received no feedback on that