I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling
I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance
I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
ComplaintI have waited over weeks for a new monitor to be shipped to me, and somehow dell has a 'tool' that keeps cancelling my dispatchAnd yet it can't be fixed so I can't use my brand new computer because my brand new monitor failedAnd the monitor can't be replaced because dell can't sucessfully create a dispatch and ship me a replacement monitorI've spent countless hours on the phone and emailing with different tech supports, customer cares, managers, escalations, and no one cares or even can help meThis is a dell is***, not mine, but I'm being punished for itSomeone needs to do something here
Service Tag # ***
Express Service Code: ***
Incident # ***
When I recently purchased my Dell XPS-13, I gave express instructions that I did not want McAffee Antivirus on my computer Dell installed McAffee on my computer anyway McAffee severely slows down computers I removed it
Dell also disabled the "Real Time Protection" feature of Windows Defender Security Center, and I cannot turn it on When I attempt to access Windows Defender Security CenterI get the error message, "Page Not Available...your IT Administrator has limited your access..." This is my personal computer, in my home I paid for full access to all features of Windows 10, and I expect to be able to use Windows Defender Dell has placed IT Administrator restrictions on my computer without my knowledge or consent
I accessed Dell Support Assist to find a telephone number for Technical Assistance After entering my service tag I got the number ###-###-#### I called this numbe
Dear Sir/Madam,
I ordered a Dell laptop from Dell.com back in Dec 15, The computers was shipped by Fedex first but then recalled back to Dell before it was deliveredI never received the computerI have sent numerous request asking Dell to refund the payment back to my credit card but I never received any refundI am fine if they don't sell me computer for whatever reason it is but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about this order
Order date - December 15,
Order number - *** *** *** (please remove the space between numbers, this complaint form won't let me submit the order number without space because it thinks it's a social security number?)
Dell Purchase ID - *** *** *** *** (please remove the space between numbers, same reason as above)
Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Fedex Shipment tracking number - *** *** *** *** (rec
I ordered a computer10/10/order number ***An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said
I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one
That was the 21'st
Today I got tired of waiting so I askedhere is there response
have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest
I said "Canceled!
I've been waiting to hear something! I think it's time to go public"
Here's their response
I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping
Website: *** *** ***
When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response
Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work
At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it
I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in *** has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote *** *** *** an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
I had a lap top from Dell, it got really hot and started smoking while I was upstairs and I smelled the smokeIf I did not run downstairs and unplugged it also covered it ,my whole house would've been gone!
Send it for repairs, after a few days a couple of weeks actually after me calling them and talking to different people at technical support Nobody knew where my laptop was, then they tell me that it was beyond repairAfter they charged my card around $for repairs and adding extended warranties for hardware and softwarethey offered to send a refurbished system , I agreed as per my understanding a replacement!!!
one of the people said they will reimburse my account , I waited but nothing then they started saying that they will not making it as a payment for the laptop they sent me!! I suggested that will not need warranties but still nothing!!
I call and I get put on hold then I get hung up upon, I e.mail them they say that we called your house but no answer and need
Placed an order on 1/28/threw dell.com website placed a cancellation on the order online was assured online it had indeed been canceledI did contact sales and customer service about the issue "UPS Carrier" will still attempt delivery of the item "VIZIO Inch 4K Ultra HD Smart TV M55-DUltra HD HDR Home Theater Display UHD TV" order# *** & tracking# ***I notice when trying to speak with sales and customer service their English was not understandable and all I could hear was your package is on it's way after countless times trying to explain that the item had been canceled onlineI felt like the sale for this item was being forced on me and I had no options what a horrible way to feelAfter carefully doing some research online it does appear dell.com has many issues in responding to customers when problems occur such as damaged items, lost items, stolen items, and also cancellations
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department
My complaint is the following:
Dell sent me the inferior machine, either by mistake or intentionally
Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell
This behavior is extremely sneaky and totally untrustworthy
Hello,
Purchased an item on "Dell.com Purchase ID: ***" and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me
Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase
Reached out to Dell customer service through Chat Session ID for this incident is *** Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date
What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling
I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance
I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
ComplaintI have waited over weeks for a new monitor to be shipped to me, and somehow dell has a 'tool' that keeps cancelling my dispatchAnd yet it can't be fixed so I can't use my brand new computer because my brand new monitor failedAnd the monitor can't be replaced because dell can't sucessfully create a dispatch and ship me a replacement monitorI've spent countless hours on the phone and emailing with different tech supports, customer cares, managers, escalations, and no one cares or even can help meThis is a dell is***, not mine, but I'm being punished for itSomeone needs to do something here
Service Tag # ***
Express Service Code: ***
Incident # ***
When I recently purchased my Dell XPS-13, I gave express instructions that I did not want McAffee Antivirus on my computer Dell installed McAffee on my computer anyway McAffee severely slows down computers I removed it
Dell also disabled the "Real Time Protection" feature of Windows Defender Security Center, and I cannot turn it on When I attempt to access Windows Defender Security CenterI get the error message, "Page Not Available...your IT Administrator has limited your access..." This is my personal computer, in my home I paid for full access to all features of Windows 10, and I expect to be able to use Windows Defender Dell has placed IT Administrator restrictions on my computer without my knowledge or consent
I accessed Dell Support Assist to find a telephone number for Technical Assistance After entering my service tag I got the number ###-###-#### I called this numbe
Dear Sir/Madam,
I ordered a Dell laptop from Dell.com back in Dec 15, The computers was shipped by Fedex first but then recalled back to Dell before it was deliveredI never received the computerI have sent numerous request asking Dell to refund the payment back to my credit card but I never received any refundI am fine if they don't sell me computer for whatever reason it is but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about this order
Order date - December 15,
Order number - *** *** *** (please remove the space between numbers, this complaint form won't let me submit the order number without space because it thinks it's a social security number?)
Dell Purchase ID - *** *** *** *** (please remove the space between numbers, same reason as above)
Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Fedex Shipment tracking number - *** *** *** *** (rec
I ordered a computer10/10/order number ***An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said
I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one
That was the 21'st
Today I got tired of waiting so I askedhere is there response
have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest
I said "Canceled!
I've been waiting to hear something! I think it's time to go public"
Here's their response
I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping
Website: *** *** ***
When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response
Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work
At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it
I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in *** has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote *** *** *** an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
they charged my credit card times
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
I had a lap top from Dell, it got really hot and started smoking while I was upstairs and I smelled the smokeIf I did not run downstairs and unplugged it also covered it ,my whole house would've been gone!
Send it for repairs, after a few days a couple of weeks actually after me calling them and talking to different people at technical support Nobody knew where my laptop was, then they tell me that it was beyond repairAfter they charged my card around $for repairs and adding extended warranties for hardware and softwarethey offered to send a refurbished system , I agreed as per my understanding a replacement!!!
one of the people said they will reimburse my account , I waited but nothing then they started saying that they will not making it as a payment for the laptop they sent me!! I suggested that will not need warranties but still nothing!!
I call and I get put on hold then I get hung up upon, I e.mail them they say that we called your house but no answer and need
Placed an order on 1/28/threw dell.com website placed a cancellation on the order online was assured online it had indeed been canceledI did contact sales and customer service about the issue "UPS Carrier" will still attempt delivery of the item "VIZIO Inch 4K Ultra HD Smart TV M55-DUltra HD HDR Home Theater Display UHD TV" order# *** & tracking# ***I notice when trying to speak with sales and customer service their English was not understandable and all I could hear was your package is on it's way after countless times trying to explain that the item had been canceled onlineI felt like the sale for this item was being forced on me and I had no options what a horrible way to feelAfter carefully doing some research online it does appear dell.com has many issues in responding to customers when problems occur such as damaged items, lost items, stolen items, and also cancellations
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department
My complaint is the following:
Dell sent me the inferior machine, either by mistake or intentionally
Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell
This behavior is extremely sneaky and totally untrustworthy
Hello,
Purchased an item on "Dell.com Purchase ID: ***" and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me
Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase
Reached out to Dell customer service through Chat Session ID for this incident is *** Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date
What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least