Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
On 2/6/my son (*** ***) ordered a computer on line and it was to be billed to my credit cardFor some reason that apparently raised a red flag about a possible fraud situationThat was Purchase ID: ***On 2/9/I received an email from Dell, Inc ***@***.dell.com stating my ordered was cancelled - Order Number ***I tried to find out why but no one seemed to want to helpThen on 2/10/I received an email from ***@dell.com stating my Order Cancelled DPID: *** While this is all going on the computer was shipped out to be delivered to my sons work place in *** ** but just before it was to be delivered it was stopped and ordered to be returned to shipperI have the Fed Ex tracking sheet that shows it was delivered back to Dell Now, here is the real problemMy credit card was billed for $and $on 2/9/I have been working on this for several days with no helpI have either been hung up
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
In May of 2015, I purchased an extended warranty for my Dell Alienware laptop In April of this year, I was contacted and advised my computer was almost out of warranty, and offered the chance to extend it
I explained to the agent on the phone I had already purchased an extended warranty, and the sales representative told me it was set up incorrectly and was running concurrently with my original warranty She advised me she could not fix the problem, so I paid for an additional warranty extension and contacted customer service
After nearly weeks of getting the run-around, Dell finally acknowledged the error under incident # ***, and promised me I would be credited for the original warranty I advised them I did not see this credit on my DFS account, and they advised me that it would take up to statement cycles to process
It has now been statement cycles, and this credit has yet to reflect on my DFS account Dell is also no longer responding to emailed inquiri
Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix
1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode
2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office
3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
On 9/25/18, I ordered a computer from ***Without action on my part, Dell cancelled the order so I have no computerDell received the computer on 10/1/18, so I thought that I would be credited for the money that Dell had billed meHowever, over weeks later, I have not received any refundI have callled Dell twice now, and after many hours on the phone, I was assured that I would receive my refund in “4-business days” or “hours”, both of which turned out to be liesI simply need the money that I am owed so that I can begin the process of buying a new computerDell had no problem taking my money, so there is absolutely no reason they can’t get it back in a timely manner
On 16th September 2016, I logged on my PC to begin my daily work scheduleHowever, I kept receiving critical files is missing; PC recovery is requiredSo, I had to restart my computer and I used the Dell PC Backup & Recovery option at the boot screenFrom am to 2:pm, the Dell PC Backup & Recovery program was performing a full recovery
After a and half hours, there was prompt informing me that Dell PC Backup & Recovery was done and it required me to restart my computer When my Dell PC restarted, I received an error message saying"Recovery/PC Error critical file is missing from bootableI contacted Dell PC but after hour, I was still on the phone waiting
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well
I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag *** on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop
I had to speak with over Dell employees regarding t
My wireless adapter has not been working since Friday, October 28, I called Dell Support on Saturday, October 29th and they did a system restart that did not resolve the issue I called Dell Support again on Monday, October 31st and the issue was still not resolved I had a third call scheduled on Thursday, November 3rd, for which the customer support rep was late calling me so I called After an hour the issue was still not resolved Finally I set another call for Sunday, November 6th at 3:pm A tech never called and I called in at 3:pm After hours, the issue was still not resolved I asked several times to speak to a manager, which was overlooked as well as asked for refund of $(which I paid initially on Saturday Oct 29th as my laptop is out of warranty) I am filing a complaint again customer support of Dell and asking for a full refund of the amount paid
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: *** Dispatch Number:***, laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty
At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim
I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
Hello,
I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
On 11/11/Dell Increceived security cameras we returned As of today 3/16/no refund has been issued Talked with *** on 3/9/and he said it was a glitch in their system and it would be refunded but not sure how long it would take No refund yetOriginal email from them said we would have a refund within days Camera's were plus shipping and tax Total
I purchased a television on 11/from *** marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with *** and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
Got Dell Inspiron 2-in-laptop computerJust about six months into using it, the hinges screwed up on meThe screws just came loose for no apparent reasonIt is a 2-in-laptop after all!! Called Dell customer support and ended up getting transferred to out of warranty department who started explaining how much it is going to cost me to fix this issue since I did not buy warrantyExplained multiple times that the computer is still under factory warranty and there should not be any charge to fix the issueI asked the customer service rep to transfer me back to in warranty support and got put on hold for long time and same person came back and said that they will not even talk to me because this is not an in warranty issue!!!! I still got about months to go in warranty which expires in Sept Looked up online to see how widespread this issue is with this type of Dell laptop and found forums with bunch people complaining about it Dell needs to stand behind their product o
I purchased a DJI Mavic Drone from Dell On Friday July 7th, The reason and only reason I bought this through Dell was to take advantage of an advertisement located on the product page itself of a $dell e-gift card promo with the purchase of the droneAbout a week later on July 13th, I called in to find out where my e-gift was and they told me that I was not eligible for the gift card and that there was no such dealI forwarded a copy of an article that was promoting this deal and upon clicking this deal brought you to the Dell product page where this deal was clearly advertised! Now Dell is telling me there was no such dealI talked on the phone for about an hour being transferred around to different departments with no resolutionI was even transferred to the Sales department at one pointI tried asking for a manager over and over again, but nobody seemed to want to connect me with oneI have no other choice than to contact the Revdex.com about this issueI will not l
Dell sold me a brand new laptop with a defective network adaptorI have been on the phone with them several times for hours on end trying to resolve this issueThey remotely logged into my computer but were not able to solve the problem When I ask questions I get answers like "Hmm, That is an excellent question, I dont know, you need to find ***"How can I find *** if they don't connect me to him? I have been getting the run around since I bought this computer (approximately one week)
On 8/9/16, I purchased a Dell computer over the phone and paid extra ($151.41) for the Microsoft Office download package (WORD, Excel, PPT and One Note) to be includedHowever, I cannot activate this package because Dell never gave me a product key necessary to do the activationI have called many times, and they are still unable to provide this activation product keySo I called to have my money for this package refunded They said they could only refund it if they refunded my computer as well--even though these things are on different invoices I cannot give up the only computer I have and need for work They need to refund the $It is because they are unable to provide me with the required product key(Order number for just this package is ***)
Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
On 2/6/my son (*** ***) ordered a computer on line and it was to be billed to my credit cardFor some reason that apparently raised a red flag about a possible fraud situationThat was Purchase ID: ***On 2/9/I received an email from Dell, Inc ***@***.dell.com stating my ordered was cancelled - Order Number ***I tried to find out why but no one seemed to want to helpThen on 2/10/I received an email from ***@dell.com stating my Order Cancelled DPID: *** While this is all going on the computer was shipped out to be delivered to my sons work place in *** ** but just before it was to be delivered it was stopped and ordered to be returned to shipperI have the Fed Ex tracking sheet that shows it was delivered back to Dell Now, here is the real problemMy credit card was billed for $and $on 2/9/I have been working on this for several days with no helpI have either been hung up
I purchased a dell product in March of months later the computer started overheatingThey sent a tech to my home to fix it but it was not fixableDell sent me a replacement computer which I appreciated but yet months later again the exact same model started heating up fan was very loud , and now it wont even turn onI contacted them and they told me I had to have it repaired at my own costSo i'm thinking to myself a month old computer is overheating with exact symptoms of the first one I had and they wont fix itI also found out that they have discontinued this particular product because they knew there was major issues with themSo I told them nicely either fix it for me or I will stop payment , they refused so I followed throughI am not paying for a month old computer that wont turn on and Dell wont fix
In May of 2015, I purchased an extended warranty for my Dell Alienware laptop In April of this year, I was contacted and advised my computer was almost out of warranty, and offered the chance to extend it
I explained to the agent on the phone I had already purchased an extended warranty, and the sales representative told me it was set up incorrectly and was running concurrently with my original warranty She advised me she could not fix the problem, so I paid for an additional warranty extension and contacted customer service
After nearly weeks of getting the run-around, Dell finally acknowledged the error under incident # ***, and promised me I would be credited for the original warranty I advised them I did not see this credit on my DFS account, and they advised me that it would take up to statement cycles to process
It has now been statement cycles, and this credit has yet to reflect on my DFS account Dell is also no longer responding to emailed inquiri
Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix
1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode
2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office
3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
On 9/25/18, I ordered a computer from ***Without action on my part, Dell cancelled the order so I have no computerDell received the computer on 10/1/18, so I thought that I would be credited for the money that Dell had billed meHowever, over weeks later, I have not received any refundI have callled Dell twice now, and after many hours on the phone, I was assured that I would receive my refund in “4-business days” or “hours”, both of which turned out to be liesI simply need the money that I am owed so that I can begin the process of buying a new computerDell had no problem taking my money, so there is absolutely no reason they can’t get it back in a timely manner
On 16th September 2016, I logged on my PC to begin my daily work scheduleHowever, I kept receiving critical files is missing; PC recovery is requiredSo, I had to restart my computer and I used the Dell PC Backup & Recovery option at the boot screenFrom am to 2:pm, the Dell PC Backup & Recovery program was performing a full recovery
After a and half hours, there was prompt informing me that Dell PC Backup & Recovery was done and it required me to restart my computer When my Dell PC restarted, I received an error message saying"Recovery/PC Error critical file is missing from bootableI contacted Dell PC but after hour, I was still on the phone waiting
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well
I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag *** on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop
I had to speak with over Dell employees regarding t
My wireless adapter has not been working since Friday, October 28, I called Dell Support on Saturday, October 29th and they did a system restart that did not resolve the issue I called Dell Support again on Monday, October 31st and the issue was still not resolved I had a third call scheduled on Thursday, November 3rd, for which the customer support rep was late calling me so I called After an hour the issue was still not resolved Finally I set another call for Sunday, November 6th at 3:pm A tech never called and I called in at 3:pm After hours, the issue was still not resolved I asked several times to speak to a manager, which was overlooked as well as asked for refund of $(which I paid initially on Saturday Oct 29th as my laptop is out of warranty) I am filing a complaint again customer support of Dell and asking for a full refund of the amount paid
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: *** Dispatch Number:***, laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty
At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim
I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
Hello,
I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
On 11/11/Dell Increceived security cameras we returned As of today 3/16/no refund has been issued Talked with *** on 3/9/and he said it was a glitch in their system and it would be refunded but not sure how long it would take No refund yetOriginal email from them said we would have a refund within days Camera's were plus shipping and tax Total
I purchased a television on 11/from *** marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with *** and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
Got Dell Inspiron 2-in-laptop computerJust about six months into using it, the hinges screwed up on meThe screws just came loose for no apparent reasonIt is a 2-in-laptop after all!! Called Dell customer support and ended up getting transferred to out of warranty department who started explaining how much it is going to cost me to fix this issue since I did not buy warrantyExplained multiple times that the computer is still under factory warranty and there should not be any charge to fix the issueI asked the customer service rep to transfer me back to in warranty support and got put on hold for long time and same person came back and said that they will not even talk to me because this is not an in warranty issue!!!! I still got about months to go in warranty which expires in Sept Looked up online to see how widespread this issue is with this type of Dell laptop and found forums with bunch people complaining about it Dell needs to stand behind their product o
I purchased a DJI Mavic Drone from Dell On Friday July 7th, The reason and only reason I bought this through Dell was to take advantage of an advertisement located on the product page itself of a $dell e-gift card promo with the purchase of the droneAbout a week later on July 13th, I called in to find out where my e-gift was and they told me that I was not eligible for the gift card and that there was no such dealI forwarded a copy of an article that was promoting this deal and upon clicking this deal brought you to the Dell product page where this deal was clearly advertised! Now Dell is telling me there was no such dealI talked on the phone for about an hour being transferred around to different departments with no resolutionI was even transferred to the Sales department at one pointI tried asking for a manager over and over again, but nobody seemed to want to connect me with oneI have no other choice than to contact the Revdex.com about this issueI will not l
Dell sold me a brand new laptop with a defective network adaptorI have been on the phone with them several times for hours on end trying to resolve this issueThey remotely logged into my computer but were not able to solve the problem When I ask questions I get answers like "Hmm, That is an excellent question, I dont know, you need to find ***"How can I find *** if they don't connect me to him? I have been getting the run around since I bought this computer (approximately one week)
On 8/9/16, I purchased a Dell computer over the phone and paid extra ($151.41) for the Microsoft Office download package (WORD, Excel, PPT and One Note) to be includedHowever, I cannot activate this package because Dell never gave me a product key necessary to do the activationI have called many times, and they are still unable to provide this activation product keySo I called to have my money for this package refunded They said they could only refund it if they refunded my computer as well--even though these things are on different invoices I cannot give up the only computer I have and need for work They need to refund the $It is because they are unable to provide me with the required product key(Order number for just this package is ***)