ON NOVEMBER 26, SERVICE TAG # *** I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # *** I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
Item is defective I contacted and opened two tickets before the days were up to get a replacement for the defective laptop days later no replacement
The laptop does not work Online Service Request Confirmation ***
Fwd: Re: Service Request *** #***
The original order was placed online (on 11/3/2016) and I received an email confirming the order with an estimated ship date Several days later I logged in to check the status They system showed the order as "Cancelled" I did not receive any notification of the cancellation I placed a call to Dell in an attempt to determine the cause I was transferred to several different extensions by the phone support staff before ending at a prompt asking me to enter a seven digit extension I tried several extensions before giving up and hanging up I called back and again went through several transfers again, ending at a voicemail box I left a message I was never contacted A couple days later I called again and was transferred to the internet sales representative (Srinath T***) I talked with him and discussed my frustration He told me he would call back in minutes I never received a call I called him again and was connected to voicemail I called a third time and was told that it "was going to take some time" and that he would call me back I have not heard back from him as of today (11/22)
After talking to Srinath and seeing the general lack of support, I logged onto Dell to try to place an order online I used the chat feature and placed an order for a very similar PC I paid an additional $relative to the original "confirmed" order that Dell was unable/unwilling to honor for an equivalent PC I was pleased to see the unit shipped quickly On the day it was in my city for delivery, I checked online for the status I found that FEDEX status indicated "Shipper requested package returned" (paraphrasing) I got on the phone again and eventually was routed to a helpful person who apologized and arranged for overnight shipping He mentioned the problem was likely a "computer glitch" That shipment was scheduled to be delivered yesterday (11/21) by 8:p.m I stayed home yesterday to ensure I would be able to take receipt of the package The package was never delivered When I contacted FEDEX, they explained that they received a request from the shipper (Dell) to return the package to the shipper (Dell) I contacted Dell and they told me there was fraud on the account I was told that my credit card stopped the shipment I was told that the shipment should arrive by the end of the day today
I contacted my credit card and they indicated that there was no fraud on the account at this time and they did not contact Dell
My credit card was charged the balance for this transaction on 11/18/ Dell has accepted payment on this purchase and has not delivered the merchandise
I have proceeded with disputing the charge through my credit card In the event this is not resolved within days, I will submit a complaint through Revdex.com
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later
I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
Hi,
I am *** *** from Washington state
I recently purchased a customized Alienware (High-Tech Laptop) for $2,over two weeks ago in mid-August
The order was soon thereafter placed on 'hold', and then one day later cancelled without even notifying me
I called both Dell and my credit card company, Capital OneCapital One said that Dell was preventing my order from being placed
Dell sales reps said that it was Capital One stopping my order, and told me to try to place the order again- so I did
Again- the order was cancelled- without my notification
I noticed that your website proclaims that orders are cancelled only after two attempts to contact the customer are unsuccessful
I was Never contacted twice, and then my order just got cancelled
I work a full-time job in the military, and have very limited time to contact support teams at Dell
I called several times during my lunch- and was on Hold for Over minutes every time, missing my lunch various
We purchase many computers from Dell, all performing good, with the exception of one Optiplex all-in-one I is only running one program on it and has been attempted to be repaired several times I have spent hours on the phone troubleshooting and the down time totals approximately months This computer is vital to our daily operations and we have spent a great deal of money with our IT provider, when Dell service said is was a software issue We have software and hardware warranty on this one until
Dell sales rep (Oscar) ordered and sent the wrong TVI originally ordered TV (ID ***), Dell website failed and order didn't go through, even though I received an emailI spend hours on the phone trying to work this outI wanted a inch smart TVThey were sold outOscar (FROM CUSTOMER CARE) agreed to honor the price from the ID above and send the next size up SMART TVWhat I received was not a SMART TV (order ***)I was on hold today for an hour trying to reach a managerCan someone from Dell help me?
I made a purchase with ID Dell Purchase ID: *** on Feb 09, with the following sales associate over the phone
Sales Professional Details
Sales Professional:
***
***@Dell.com
###-###-####
She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call *** for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution
Dell assigned a specialist to deal with this matter:
*** ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** ***
*** requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I purchased a Garmin VIRB action camera using Dell's chat window on 9/15/I had received my item within the time specified so I followed up with my orderI was told there was a processing issue and that it would be resolved within 24-hours It has not been resolved in the multiple phone calls to customer service, I have been assigned case number in the last months in which not one single person has attempted to contact me to resolve the matterAccording to Dell's records the the order was placed on the 21st of September which in correct as I have the transcript from my purchase on the 15th of SeptemberI paid using Gift cards which the funds were taken off of, and my personal credit card to pay for the $balance not covered by my gift cardsI believe someone tried to recreate order after the original date without proper paymentI spend annually over $with Dell and this is my first issue with Dell that they will not resolve in a timely manner
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor *** ***) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through)
My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC
There's been a long list of back n forth with videos showing my issues (USBs disabling wit
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
On 9/1/dell overcharged my Visa card when I made a split payment for a dell inspriron 2-They charged my visa $when they were only suppose to charge $Ive since been in constant contact with dell regarding the issueI have been told since 9/7/that I would get a refund but have only received a refund of On september 14, they told me the only way to fix the mistake was to recharge me $and cancel my orginal orderI agreed and let them charge me another $onto my discover cardThey cancelled my first order yet never refunded the remaining $despite recharging my discover card and dell preferred account correctlyI want my $refunded to my visa cardIt shouldnt take this longEverytime I talk with dell the tell me my refund was denied by their back end team and that they are resubmitting itI have recorded all my calls with their customer support as proof of my issue
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom *** *** canada(*** ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag-*** & express service code-***) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
I returned a product to Dell using their own provided shipping labels on 06JAN The tracking information provided by UPS under tracking labels ***, and ***
There was a system's glitch on one of the laptops I purchased through the online *** *** *** *** *** (***) in July When I reached out to Dell support, they had me do some simple fix it procedures to the extent of replacing the operating systemWhen that didn’t work, I was sent a box to have the laptop sent to Dell’s system support in Houston, TXThe problem is I’ve attempted to send the laptop back to them a total of times with the 3rd time being the “last time I should have to send it back” without the ***e problemEVERYTIME I get the laptop back after it’s been serviced, I have the ***e system issues I have all email traffic to substantiateThis laptop was “supposed” to have been elevated to the “powers that be” ensuring the problem will be fixedI requested after the second time for a new laptop, ***e model, and Dell can keep the problem laptop and send it out as a refurbished laptop to whomever and not to meI’m tired of dealing with the ***e issueI
I ordered Dell order a laptop from Dell, on 7/14/16, (I have purchased many from Dell over prior yrs), it arrived on 7/21/16, but the unit I received did not contain the software disks nor the operating and driver disks that have ALWAYS come with every Dell I've ever ordered
I called into Dell 7/25/they said that they do not provide disks anymore, I stated nothing says that on their order website, so I asked for a return to be processed I put the PC back in its shipping package and stored it waiting for the return processing paper from Dell Dell sent me an email to process the return on 7/25/The email stated "You will receive an additional email containing your return waybills and instructions for your return shipment back to Dell"
I logged onto my Dell acct, on 8/2/16, no updates also on 9/23/16, and sometime in between established an online chat with support I also tried 2x to get through to the right person, and was handed from one person to the next and left on fo
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
Ordered a PC system and paid extra for a wireless keyboard and mouse kit, March After using system for a couple of weeks, keyboard was erratically unresponsiveSpent HOURS on the phone with tech support updating drivers, wiping computer clean of all installed programs, etc, then working with "fixed" system for about a week, the same issues persistedTech finally determined it was a faulty keyboard and ordered a replacementThe replacement that arrived several days later was a Spanish keyboardCalled again about the wrong replacement and another English keyboard replacement was ordered Several days later a WIRED KEYBOARD, NOT WIRELESS, arrived...which is not what I paid for, although it does work, proving that the original wireless keyboard was faultyCalled about the wrong replacement, was told the wireless would be sent, and nearly two weeks later, has not arrivedCalled Dell today, 5/27/16, to request a refund of $37.88, the purchase price of the wireless keyboard/mous
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a
I called the dell customer care about my warranty expiration and I was sold premium warranty with the accidental damage Warranty was sold on the phone and representative told me that premium warranty cover entire with all laptop hardware issues and software issuesIf I purchase the additional accidental damage it would cover the laptop with water spill or laptop break due to the accidental fall After couple of months I have issues with laptop I called the customer care about my touch pad not working and customer care ran the software check and identified there is also issue with the battery and informed that I should pay for the batteryI informed them that When the customer carer sold the premium warranty he mentioned it would cover the everything including the batteryNow they denied the replacing battery After That I asked about the touchpad and they denied covering touch pad replacement and they said it is due wear and tear and they would not repair the touch pad alsoI u
ON NOVEMBER 26, SERVICE TAG # *** I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # *** I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
Item is defective I contacted and opened two tickets before the days were up to get a replacement for the defective laptop days later no replacement
The laptop does not work Online Service Request Confirmation ***
Fwd: Re: Service Request *** #***
The original order was placed online (on 11/3/2016) and I received an email confirming the order with an estimated ship date Several days later I logged in to check the status They system showed the order as "Cancelled" I did not receive any notification of the cancellation I placed a call to Dell in an attempt to determine the cause I was transferred to several different extensions by the phone support staff before ending at a prompt asking me to enter a seven digit extension I tried several extensions before giving up and hanging up I called back and again went through several transfers again, ending at a voicemail box I left a message I was never contacted A couple days later I called again and was transferred to the internet sales representative (Srinath T***) I talked with him and discussed my frustration He told me he would call back in minutes I never received a call I called him again and was connected to voicemail I called a third time and was told that it "was going to take some time" and that he would call me back I have not heard back from him as of today (11/22)
After talking to Srinath and seeing the general lack of support, I logged onto Dell to try to place an order online I used the chat feature and placed an order for a very similar PC I paid an additional $relative to the original "confirmed" order that Dell was unable/unwilling to honor for an equivalent PC I was pleased to see the unit shipped quickly On the day it was in my city for delivery, I checked online for the status I found that FEDEX status indicated "Shipper requested package returned" (paraphrasing) I got on the phone again and eventually was routed to a helpful person who apologized and arranged for overnight shipping He mentioned the problem was likely a "computer glitch" That shipment was scheduled to be delivered yesterday (11/21) by 8:p.m I stayed home yesterday to ensure I would be able to take receipt of the package The package was never delivered When I contacted FEDEX, they explained that they received a request from the shipper (Dell) to return the package to the shipper (Dell) I contacted Dell and they told me there was fraud on the account I was told that my credit card stopped the shipment I was told that the shipment should arrive by the end of the day today
I contacted my credit card and they indicated that there was no fraud on the account at this time and they did not contact Dell
My credit card was charged the balance for this transaction on 11/18/ Dell has accepted payment on this purchase and has not delivered the merchandise
I have proceeded with disputing the charge through my credit card In the event this is not resolved within days, I will submit a complaint through Revdex.com
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later
I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
Hi,
I am *** *** from Washington state
I recently purchased a customized Alienware (High-Tech Laptop) for $2,over two weeks ago in mid-August
The order was soon thereafter placed on 'hold', and then one day later cancelled without even notifying me
I called both Dell and my credit card company, Capital OneCapital One said that Dell was preventing my order from being placed
Dell sales reps said that it was Capital One stopping my order, and told me to try to place the order again- so I did
Again- the order was cancelled- without my notification
I noticed that your website proclaims that orders are cancelled only after two attempts to contact the customer are unsuccessful
I was Never contacted twice, and then my order just got cancelled
I work a full-time job in the military, and have very limited time to contact support teams at Dell
I called several times during my lunch- and was on Hold for Over minutes every time, missing my lunch various
We purchase many computers from Dell, all performing good, with the exception of one Optiplex all-in-one I is only running one program on it and has been attempted to be repaired several times I have spent hours on the phone troubleshooting and the down time totals approximately months This computer is vital to our daily operations and we have spent a great deal of money with our IT provider, when Dell service said is was a software issue We have software and hardware warranty on this one until
Dell sales rep (Oscar) ordered and sent the wrong TVI originally ordered TV (ID ***), Dell website failed and order didn't go through, even though I received an emailI spend hours on the phone trying to work this outI wanted a inch smart TVThey were sold outOscar (FROM CUSTOMER CARE) agreed to honor the price from the ID above and send the next size up SMART TVWhat I received was not a SMART TV (order ***)I was on hold today for an hour trying to reach a managerCan someone from Dell help me?
I made a purchase with ID Dell Purchase ID: *** on Feb 09, with the following sales associate over the phone
Sales Professional Details
Sales Professional:
***
***@Dell.com
###-###-####
She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call *** for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution
Dell assigned a specialist to deal with this matter:
*** ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** ***
*** requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I purchased a Garmin VIRB action camera using Dell's chat window on 9/15/I had received my item within the time specified so I followed up with my orderI was told there was a processing issue and that it would be resolved within 24-hours It has not been resolved in the multiple phone calls to customer service, I have been assigned case number in the last months in which not one single person has attempted to contact me to resolve the matterAccording to Dell's records the the order was placed on the 21st of September which in correct as I have the transcript from my purchase on the 15th of SeptemberI paid using Gift cards which the funds were taken off of, and my personal credit card to pay for the $balance not covered by my gift cardsI believe someone tried to recreate order after the original date without proper paymentI spend annually over $with Dell and this is my first issue with Dell that they will not resolve in a timely manner
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor *** ***) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through)
My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC
There's been a long list of back n forth with videos showing my issues (USBs disabling wit
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
On 9/1/dell overcharged my Visa card when I made a split payment for a dell inspriron 2-They charged my visa $when they were only suppose to charge $Ive since been in constant contact with dell regarding the issueI have been told since 9/7/that I would get a refund but have only received a refund of On september 14, they told me the only way to fix the mistake was to recharge me $and cancel my orginal orderI agreed and let them charge me another $onto my discover cardThey cancelled my first order yet never refunded the remaining $despite recharging my discover card and dell preferred account correctlyI want my $refunded to my visa cardIt shouldnt take this longEverytime I talk with dell the tell me my refund was denied by their back end team and that they are resubmitting itI have recorded all my calls with their customer support as proof of my issue
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom *** *** canada(*** ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag-*** & express service code-***) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
I returned a product to Dell using their own provided shipping labels on 06JAN The tracking information provided by UPS under tracking labels ***, and ***
There was a system's glitch on one of the laptops I purchased through the online *** *** *** *** *** (***) in July When I reached out to Dell support, they had me do some simple fix it procedures to the extent of replacing the operating systemWhen that didn’t work, I was sent a box to have the laptop sent to Dell’s system support in Houston, TXThe problem is I’ve attempted to send the laptop back to them a total of times with the 3rd time being the “last time I should have to send it back” without the ***e problemEVERYTIME I get the laptop back after it’s been serviced, I have the ***e system issues I have all email traffic to substantiateThis laptop was “supposed” to have been elevated to the “powers that be” ensuring the problem will be fixedI requested after the second time for a new laptop, ***e model, and Dell can keep the problem laptop and send it out as a refurbished laptop to whomever and not to meI’m tired of dealing with the ***e issueI
I ordered Dell order a laptop from Dell, on 7/14/16, (I have purchased many from Dell over prior yrs), it arrived on 7/21/16, but the unit I received did not contain the software disks nor the operating and driver disks that have ALWAYS come with every Dell I've ever ordered
I called into Dell 7/25/they said that they do not provide disks anymore, I stated nothing says that on their order website, so I asked for a return to be processed I put the PC back in its shipping package and stored it waiting for the return processing paper from Dell Dell sent me an email to process the return on 7/25/The email stated "You will receive an additional email containing your return waybills and instructions for your return shipment back to Dell"
I logged onto my Dell acct, on 8/2/16, no updates also on 9/23/16, and sometime in between established an online chat with support I also tried 2x to get through to the right person, and was handed from one person to the next and left on fo
All of their Customer service "Agents" are in foreign countries Most of them based in the Philippines and in India Although they are fluent in English, they lack professionalism and sound robotic as if all their answers are in a computer screenno help at all!
Ordered a PC system and paid extra for a wireless keyboard and mouse kit, March After using system for a couple of weeks, keyboard was erratically unresponsiveSpent HOURS on the phone with tech support updating drivers, wiping computer clean of all installed programs, etc, then working with "fixed" system for about a week, the same issues persistedTech finally determined it was a faulty keyboard and ordered a replacementThe replacement that arrived several days later was a Spanish keyboardCalled again about the wrong replacement and another English keyboard replacement was ordered Several days later a WIRED KEYBOARD, NOT WIRELESS, arrived...which is not what I paid for, although it does work, proving that the original wireless keyboard was faultyCalled about the wrong replacement, was told the wireless would be sent, and nearly two weeks later, has not arrivedCalled Dell today, 5/27/16, to request a refund of $37.88, the purchase price of the wireless keyboard/mous
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a
I called the dell customer care about my warranty expiration and I was sold premium warranty with the accidental damage Warranty was sold on the phone and representative told me that premium warranty cover entire with all laptop hardware issues and software issuesIf I purchase the additional accidental damage it would cover the laptop with water spill or laptop break due to the accidental fall After couple of months I have issues with laptop I called the customer care about my touch pad not working and customer care ran the software check and identified there is also issue with the battery and informed that I should pay for the batteryI informed them that When the customer carer sold the premium warranty he mentioned it would cover the everything including the batteryNow they denied the replacing battery After That I asked about the touchpad and they denied covering touch pad replacement and they said it is due wear and tear and they would not repair the touch pad alsoI u