In February of my husband purchased a Dell laptop for my use, taking advantage of his corporate discount and believing he got a pretty good deal, especially since he felt confident in Dell products with the additional warranty he purchased
Three days after the arrival of the laptop it stopped working It would start, but no programs would open and it would not connect to the internet at all So he called customer support Having a Bachelor’s Degree in Computer Science, two years of experience in an IT department and two years of experience as a database administrator for a large corporation did not help him communicate the problem effectively or fulfill the directions the customer service representative conveyed to himAfter two hours on the phone my laptop still did not work He called back with similar results for the next three weeks Finally he was able to “fix” the computer, but it never did work properly after thatHaving it work for a few days, then not working f
I purchased a Dell Inspiron back in NovemberAlmost immediately, the thing began crashingSometimes, it would crash and then on reboot be unable to recognize its own hard driveI spent hours with tech support (when I could get them to keep an appointment, which was only out of times)Each time we talked, they'd run a test or two and tell me to wait and see whether the problem was fixedThe computer would work for a few days and then the problem would recur, even worse than before, and I would be back on the phone with tech support, pulling teeth to get them to call me back when they promised toIt got to the point that my computer would crash within seconds of every boot upAfter about six or seven months of back and forth, I finally convinced tech support to look at the machine in person: I mailed it to Texas, where Dell replaced the hard drive and mailed it backThe computer worked ok for a couple weeks and then started crashing againNow, I can't get it to start up at a
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I purchased Dell products that offered a Gift Card if you purchase themPC's offered free tv or choose gift cardPre-order Video games offered gift card after purchase I fulfilled everything I needed to do for purchase and received the gift card but payment keeps getting rejected on their endTakes up to four weeks to get gift card re-instated then only to be rejected again on ordersOrders getting held up for credit issues all related to Gift Cards not my credit cardOrders are eventually cancelled without my knowledge and soemtimes I loose full value of the card
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews
I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
Bought a TV from Dell and was supposed to receive a $gift card as a promotion
After waiting a month, I called Dell and they said "wait more"
After waiting for months, they finally emailed me the gift card WITHOUT expiration date
So, on March 1st, I used that gift card as a partial payment for new computer system
Next dayDell informed me that gift card can't be used because it's already expired
As per instruction on Dell's email, I called ###-###-#### option
I got either disconnected or on hold for more than an hour
So, today (March 7th), I started to call that number again at 1pm
I couldn't get a hold of anyone, and my call kept going back to customer service dept, and they kept sending me back to gift card dept
Now, it's 4:45pm and I gave up
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order #***)The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: *** On the same date at 10:pm, I received an order confirmation email, and received the order no*** I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing
I started a series of calls with Customer Service, ***, Customer Call, ***
*** *** *** *** *** *** ** *** *** *** *** *** (Canada)
Service Tag ***
Dear Dell Technologies,
My name is *** ***, a once-loyal Dell customer who has a very interesting story that has unfolded recentlyMy first Dell computer was the Dell Optiplex with the intel Core Duo Efrom It was a great computer that is still alive today, storing my most cherished momentsMy next real laptop was the Dell Inspiron from 2016, an amazing multimedia computer with beautiful aesthetics and decent build qualityHowever as progressed, I was in need of more power for my workload and entertainment needs, so I opted for the best laptop Dell could offer, the AlienwareNonetheless this may have been one of the worst decisions I made in April as the course of events that followed afterwards were far from ideal
First email (June 05, 2018):
“I spoke to *** *** on April to help build a laptop that is both powe
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
Dell advertised a sale price of $for an Inspiron computerI purchased this computer over two weeks ago and Dell send me order confirmation #***Dell has missed quoted delivery dates and when asked about the order I was told "there is nothing wrong with your order."
Now Dell is telling my they will not honor the sale and they want to cancel my order Dell is still selling the same computer configuration (Order Code: ***)This computer is the same that was on saleIdentical processor, memory, hard drive and model
This sounds to me like a bait and switch situationDell ran a sale and now will not honor the price but will still sell me the same computer for $more
I purchased APC backup-UPS batteries on Aug 18, 2017.I saw dell invoice on Aug 23rd.But "ordered date" was wrong In the invoice.I called several times for correct invoice they said it is not possible to correct the invoice and we will refund some of the total amount.I agree for that condition, but I am not received the refund or correct invoiceThey created service request numbers when ever I call.but problem not solved.Every time when I call dell customer service for finding a solution, call going to India,customer agents don't have enough knowledge and are not talking professionallyworst customer services I ever saw.After looking all these I decided to the return items, but they are not agree for returns also.I am very disappointed with their services
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/
Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
We ordered a Dell All In One desktop computer from ***.com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to ***.com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I have been working with Dell on a solution they prescribed since before December for a Server Dell Enterprise sales sold us a server for my client to support several Virtual machines in my clients officeThe solution they sold us would not work as they advised us and we were forced to return the first server after spending almost hours setting it upThey sold us a much more expensive server indicating it would resolve the issues we had with the first serverWe worked for almost hours again to setup this serverOnce setup The Dell support we have a support contract for was still unable to get the server working as they have prescribed itAnd finally after months of working on it they indicated the $GPU they told us we needed would not support the features they told us it would and that we could not use it as they said we needed itThey indicated it would need to be exchanged for system RAM After all of this they have strung us alongThey changed our Reso
I placed an order April in response to an advertised sale on the Dell websiteI received order received emails April and April but never an order confirmationI tried to find an order support contact in my online account, on Dell's support page, and even tried an online chat with a customer service rep who then referred me to a fourth resource but gave me an order number that isn't in the systemI want to confirm that the order, which was apparently never placed, does not get charged and that I stop receiving order received emails on an order that was apparently never placed
I purchased a Dell Venue Gb tablet on January 12th and received it on 01/15/After days of using it, it shut down and did not turn back onThat was the 2nd tablet I purchased from themI had to return the first one due to a screen problem after using it for days
I called the customer service and they said " they can not accept if for refund/ return because it is used for days"
So, I send the tablet to technical support deptto be fixedThey received the tablet on March 5thI did not receive any confirmation call/ email when they receive itNo one informed me about the repair statusAfter weeks I called DellAfter giving all the details about the order and the problem, the first question they asked was " Do you have the tablet with you? "
Whaaat? They did not even know if the tablet was with me or not! They could not give me any explanation on whats being doneI, again requested a refund since they did not repair it for almost a monthThey refused i
In February of my husband purchased a Dell laptop for my use, taking advantage of his corporate discount and believing he got a pretty good deal, especially since he felt confident in Dell products with the additional warranty he purchased
Three days after the arrival of the laptop it stopped working It would start, but no programs would open and it would not connect to the internet at all So he called customer support Having a Bachelor’s Degree in Computer Science, two years of experience in an IT department and two years of experience as a database administrator for a large corporation did not help him communicate the problem effectively or fulfill the directions the customer service representative conveyed to himAfter two hours on the phone my laptop still did not work He called back with similar results for the next three weeks Finally he was able to “fix” the computer, but it never did work properly after thatHaving it work for a few days, then not working f
I purchased a Dell Inspiron back in NovemberAlmost immediately, the thing began crashingSometimes, it would crash and then on reboot be unable to recognize its own hard driveI spent hours with tech support (when I could get them to keep an appointment, which was only out of times)Each time we talked, they'd run a test or two and tell me to wait and see whether the problem was fixedThe computer would work for a few days and then the problem would recur, even worse than before, and I would be back on the phone with tech support, pulling teeth to get them to call me back when they promised toIt got to the point that my computer would crash within seconds of every boot upAfter about six or seven months of back and forth, I finally convinced tech support to look at the machine in person: I mailed it to Texas, where Dell replaced the hard drive and mailed it backThe computer worked ok for a couple weeks and then started crashing againNow, I can't get it to start up at a
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I purchased Dell products that offered a Gift Card if you purchase themPC's offered free tv or choose gift cardPre-order Video games offered gift card after purchase I fulfilled everything I needed to do for purchase and received the gift card but payment keeps getting rejected on their endTakes up to four weeks to get gift card re-instated then only to be rejected again on ordersOrders getting held up for credit issues all related to Gift Cards not my credit cardOrders are eventually cancelled without my knowledge and soemtimes I loose full value of the card
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews
I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
Bought a TV from Dell and was supposed to receive a $gift card as a promotion
After waiting a month, I called Dell and they said "wait more"
After waiting for months, they finally emailed me the gift card WITHOUT expiration date
So, on March 1st, I used that gift card as a partial payment for new computer system
Next dayDell informed me that gift card can't be used because it's already expired
As per instruction on Dell's email, I called ###-###-#### option
I got either disconnected or on hold for more than an hour
So, today (March 7th), I started to call that number again at 1pm
I couldn't get a hold of anyone, and my call kept going back to customer service dept, and they kept sending me back to gift card dept
Now, it's 4:45pm and I gave up
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order #***)The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: *** On the same date at 10:pm, I received an order confirmation email, and received the order no*** I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing
I started a series of calls with Customer Service, ***, Customer Call, ***
*** *** *** *** *** *** ** *** *** *** *** *** (Canada)
Service Tag ***
Dear Dell Technologies,
My name is *** ***, a once-loyal Dell customer who has a very interesting story that has unfolded recentlyMy first Dell computer was the Dell Optiplex with the intel Core Duo Efrom It was a great computer that is still alive today, storing my most cherished momentsMy next real laptop was the Dell Inspiron from 2016, an amazing multimedia computer with beautiful aesthetics and decent build qualityHowever as progressed, I was in need of more power for my workload and entertainment needs, so I opted for the best laptop Dell could offer, the AlienwareNonetheless this may have been one of the worst decisions I made in April as the course of events that followed afterwards were far from ideal
First email (June 05, 2018):
“I spoke to *** *** on April to help build a laptop that is both powe
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
Dell advertised a sale price of $for an Inspiron computerI purchased this computer over two weeks ago and Dell send me order confirmation #***Dell has missed quoted delivery dates and when asked about the order I was told "there is nothing wrong with your order."
Now Dell is telling my they will not honor the sale and they want to cancel my order Dell is still selling the same computer configuration (Order Code: ***)This computer is the same that was on saleIdentical processor, memory, hard drive and model
This sounds to me like a bait and switch situationDell ran a sale and now will not honor the price but will still sell me the same computer for $more
I purchased APC backup-UPS batteries on Aug 18, 2017.I saw dell invoice on Aug 23rd.But "ordered date" was wrong In the invoice.I called several times for correct invoice they said it is not possible to correct the invoice and we will refund some of the total amount.I agree for that condition, but I am not received the refund or correct invoiceThey created service request numbers when ever I call.but problem not solved.Every time when I call dell customer service for finding a solution, call going to India,customer agents don't have enough knowledge and are not talking professionallyworst customer services I ever saw.After looking all these I decided to the return items, but they are not agree for returns also.I am very disappointed with their services
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/
Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
I returned a laptop and it has been weeks without a refund issued
We ordered a Dell All In One desktop computer from ***.com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to ***.com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I have been working with Dell on a solution they prescribed since before December for a Server Dell Enterprise sales sold us a server for my client to support several Virtual machines in my clients officeThe solution they sold us would not work as they advised us and we were forced to return the first server after spending almost hours setting it upThey sold us a much more expensive server indicating it would resolve the issues we had with the first serverWe worked for almost hours again to setup this serverOnce setup The Dell support we have a support contract for was still unable to get the server working as they have prescribed itAnd finally after months of working on it they indicated the $GPU they told us we needed would not support the features they told us it would and that we could not use it as they said we needed itThey indicated it would need to be exchanged for system RAM After all of this they have strung us alongThey changed our Reso
I placed an order April in response to an advertised sale on the Dell websiteI received order received emails April and April but never an order confirmationI tried to find an order support contact in my online account, on Dell's support page, and even tried an online chat with a customer service rep who then referred me to a fourth resource but gave me an order number that isn't in the systemI want to confirm that the order, which was apparently never placed, does not get charged and that I stop receiving order received emails on an order that was apparently never placed
I purchased a Dell Venue Gb tablet on January 12th and received it on 01/15/After days of using it, it shut down and did not turn back onThat was the 2nd tablet I purchased from themI had to return the first one due to a screen problem after using it for days
I called the customer service and they said " they can not accept if for refund/ return because it is used for days"
So, I send the tablet to technical support deptto be fixedThey received the tablet on March 5thI did not receive any confirmation call/ email when they receive itNo one informed me about the repair statusAfter weeks I called DellAfter giving all the details about the order and the problem, the first question they asked was " Do you have the tablet with you? "
Whaaat? They did not even know if the tablet was with me or not! They could not give me any explanation on whats being doneI, again requested a refund since they did not repair it for almost a monthThey refused i