I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I paid for NEW Dell Inspiron laptop with Windows & Office H&B
for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer
then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell
only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window
now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
This is the WORST experience EVER by a computer companyDELL recalled my computer from Fed Ex and had it shipped back to DELL for verification purposesI called for FOUR days on hold for hours and when I finally got a hold of the verification department they said we never put this request in to verify youI spoke with Supervisors and they all said I needed to call the verification department and they couldn't do anythingThe one day someone said they were closed - when it was in the middle of the afternoonHORRIBLE HORRIBLE experienceTo date I still do not have my computer and no one called me directly to verify who I amI just moved to Florida
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: *** Dispatch Number:***, laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty
At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim
I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate (*** *** extention: ***) but noone could give me the phone number for corporate so I could use the extention
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I purchased laptop in May for $1,(including warranties, programs, etc) In Feb 2016, the touchscreen began having problems After over hours on the phone with technicians, who could not remotely fix the problem, it was sent to the repair depot...twice They determined they could not repair it and promised to replace it with a better or equal unit Last week, I received a poorly packaged (loose in the box) refurbished system that did not have a touchscreen and was missing all the programs It was not working I called and the resolution supervisor who finally got back to me on 4/6/as the replacement was not updated in their system He finally called this morning and was able to at least get it to Internet Explorer He advised me to contact the technical support to reinstall all of the programs After one hour and minutes and technicians, premium technical support claimed they could not do it and referred me back to him My original purchase less than a
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
I *** *** * *** *** *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
I purchased a Dell laptop computer(Inspiron 15Z)on 7-9-2013, when my daughter was a freshman in college along with a year accidental damage service contract (Order# ***)$My daughter's laptop had a cracked touch screen and we sent it to Dell for repair back around July 20, We were told by Dell Tech support that the computer could not be fixed as they no longer make that modelThey said they would replace it with a comparable computer and sent back a refurbished one(Outlet Inspiron 15-5559) that we could not chargeWe called Dell to tell them of the problem and they said to return it and provided a shipping label through emailWe sent the computer back Via UPS on Aug5, 2016, with the tracking #*** which was said to have arrived at their repair center on AUG.10, (Case# *** Service Request # ***)However, Dell claims the computer cannot be locatedThe computer is lost!!! In the meantime, so much time has passed with them "trying
Dear Representative:
On November 26, 2015, I purchased a computer monitor on Dell's website for $
The web site clearly states that Dell has a Price Match Guarantee program:
***
"Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only."
On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $
I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit
He also gave me a reference number for my case,
I contacted Dell's Customer Service on January 22, to check the status of the refund
On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called
On January the same representative, ***, sent me an email stating that Case Number ***
I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag."
This is ticket number ***
A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened
On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
On 12/12/I called the number provided (***) by Dell chat representative, *** *** * * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding Cr ***/Dell Purchase ID *** I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a desktop computer in July of for my medical office and since then it has not worked more than weeks in a row and it failsTechnical support has tried repairing it remotely times and on the 4th time after wasting more than hours on the phone they finally approved that it should be sent to the repair centerIt came back with a replaced motherboardWe set it up and the 1st restart it froze and could not restartI called again and requested a replacement unit since this unit appeared defectiveThey convinced me to send it one more time and it came back exactly the sameTechnical support decided to re install the windows and took hour and minutes to download the program to a thumb drive and tried to install it for minutes and failedAt the end of the session the technician told me that he will send me a label to return the unit and they will replace it for me( hooray after and a half months) and I receive his email saying that they want me to send
I placed my original order back on 4/11/2016, order number: *** on a net termsThe order stayed in processing, changed to order number: *** on 4/12/for some estranged reason, processed for a while longerI called in repeatedly about this order, I was told it was processing, in build process and suchThis rocked on for a while, I called and then was told the order was cancelled because of an issue with financial servicesI was transferred to financial services many of times, sat on hold for 90+ minutes everytime and was not able to talk to anyoneFinally was able to find out that we had a rep after spending hours on the phone 6/10/and was able to get the order reprocessed as the PO was for the wrong amountNo one has ever called us in regards to this order being wrong or having issuesThey also stated they were going to upgrade our shipping to over night for free as well for the hassle we have been having That being said, the order was replaced on 6/
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I paid for NEW Dell Inspiron laptop with Windows & Office H&B
for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer
then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell
only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window
now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
This is the WORST experience EVER by a computer companyDELL recalled my computer from Fed Ex and had it shipped back to DELL for verification purposesI called for FOUR days on hold for hours and when I finally got a hold of the verification department they said we never put this request in to verify youI spoke with Supervisors and they all said I needed to call the verification department and they couldn't do anythingThe one day someone said they were closed - when it was in the middle of the afternoonHORRIBLE HORRIBLE experienceTo date I still do not have my computer and no one called me directly to verify who I amI just moved to Florida
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: *** Dispatch Number:***, laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty
At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim
I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate (*** *** extention: ***) but noone could give me the phone number for corporate so I could use the extention
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I purchased laptop in May for $1,(including warranties, programs, etc) In Feb 2016, the touchscreen began having problems After over hours on the phone with technicians, who could not remotely fix the problem, it was sent to the repair depot...twice They determined they could not repair it and promised to replace it with a better or equal unit Last week, I received a poorly packaged (loose in the box) refurbished system that did not have a touchscreen and was missing all the programs It was not working I called and the resolution supervisor who finally got back to me on 4/6/as the replacement was not updated in their system He finally called this morning and was able to at least get it to Internet Explorer He advised me to contact the technical support to reinstall all of the programs After one hour and minutes and technicians, premium technical support claimed they could not do it and referred me back to him My original purchase less than a
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
I *** *** * *** *** *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
I purchased a Dell laptop computer(Inspiron 15Z)on 7-9-2013, when my daughter was a freshman in college along with a year accidental damage service contract (Order# ***)$My daughter's laptop had a cracked touch screen and we sent it to Dell for repair back around July 20, We were told by Dell Tech support that the computer could not be fixed as they no longer make that modelThey said they would replace it with a comparable computer and sent back a refurbished one(Outlet Inspiron 15-5559) that we could not chargeWe called Dell to tell them of the problem and they said to return it and provided a shipping label through emailWe sent the computer back Via UPS on Aug5, 2016, with the tracking #*** which was said to have arrived at their repair center on AUG.10, (Case# *** Service Request # ***)However, Dell claims the computer cannot be locatedThe computer is lost!!! In the meantime, so much time has passed with them "trying
Dear Representative:
On November 26, 2015, I purchased a computer monitor on Dell's website for $
The web site clearly states that Dell has a Price Match Guarantee program:
***
"Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only."
On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $
I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit
He also gave me a reference number for my case,
I contacted Dell's Customer Service on January 22, to check the status of the refund
On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called
On January the same representative, ***, sent me an email stating that Case Number ***
I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag."
This is ticket number ***
A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened
On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
On 12/12/I called the number provided (***) by Dell chat representative, *** *** * * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding C
r ***/Dell Purchase ID *** I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a desktop computer in July of for my medical office and since then it has not worked more than weeks in a row and it failsTechnical support has tried repairing it remotely times and on the 4th time after wasting more than hours on the phone they finally approved that it should be sent to the repair centerIt came back with a replaced motherboardWe set it up and the 1st restart it froze and could not restartI called again and requested a replacement unit since this unit appeared defectiveThey convinced me to send it one more time and it came back exactly the sameTechnical support decided to re install the windows and took hour and minutes to download the program to a thumb drive and tried to install it for minutes and failedAt the end of the session the technician told me that he will send me a label to return the unit and they will replace it for me( hooray after and a half months) and I receive his email saying that they want me to send
I placed my original order back on 4/11/2016, order number: *** on a net termsThe order stayed in processing, changed to order number: *** on 4/12/for some estranged reason, processed for a while longerI called in repeatedly about this order, I was told it was processing, in build process and suchThis rocked on for a while, I called and then was told the order was cancelled because of an issue with financial servicesI was transferred to financial services many of times, sat on hold for 90+ minutes everytime and was not able to talk to anyoneFinally was able to find out that we had a rep after spending hours on the phone 6/10/and was able to get the order reprocessed as the PO was for the wrong amountNo one has ever called us in regards to this order being wrong or having issuesThey also stated they were going to upgrade our shipping to over night for free as well for the hassle we have been having That being said, the order was replaced on 6/
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them