I purchased a Dell 2-in-Inspiron Laptop on May (order# ***) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# ***) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I was offered a $rebate card that I did not getI have called in several times and stated will return TV if dont get the rebate I was promisedAfter several calls, I was promised on 5/by a Resolution Rep would submit and have gift card information via email in a week I called today and told no record of call and no promotion going on at that timeIt was a promotion for several clearance TVs all over the siteAlso, another rep stated cant even look up previous promotions so how will be able to verify or tell me it was not a promotion
I'm not to sure on which complaint to choose in the drop down box because so many of these choices pertain to meAdvertising, Billing, Customer Service, Delivery Issues, and Sales IssuesPlease read thoroughly and I also do have proof of documented chat logs, emails, and screenshotsLets get into this, on August 30th, I did a live chat with a sales representative not only to order an item but also to check the stock(i have previously ordered other items that I've purchased with Dell that led me to cancel due to them advertising 1- day shipping and they never actually shipped) So against my better judgement I decided that I was going to proceed because the Representatives told me the item would be shipping in 1-days and since I was a rewards member I would receive "free 2nd business day shipping" with an "estimated" delivery date of 9/02/2016.(I have the chat log for proof) Perfect! Just in time for my wife's anniversary gift on the 3rd right? Wrong! After not receiving
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I received the promotional code from Dell Advantage Rewards on 1/15/with a day expiration from the date of issuance, which I believed to be 1/15/ However, when I called today on 4/6/to make a purchase for a Dell printer, I was informed that the Promotional Code was expired as of 2/2/ I would like the date changed given that Dell did not provide me the promotional code until 1/15/ I had no idea that the promotional code had been "issued" since I never received it until I called and received it on 1/15/ The reason for the delay was because Dell made an error on my order from the beginning Dell sent my computer order to another address Dell never sent me my statements nor new credit card to my correct address even after I provided them with my correct address Dell never sent me the promotional code like they said they would do Today I learned that they should have sent that to me days after purchase, which that never occurred Again, I rece
I purchased a Dell U2715H monitor from Amazon on 1/18/ Upon receiving the monitor I immediately noticed some abdisplay characteristics, the technical term for which would be "RTC Overshoot." While minter RTC overshoot can be observed on most monitors, The extent and degree of it on this monitor was so extreme, it was obviously faulty Furthermore, I use an identical model monitor at my office and it shows no signs of the issue
I called Dell customer service on/around January 20th to talk to them about the issue After running me through some troubleshooting (i.etesting other components, drivers, cords and connections--- all of which I had already done prior to calling but was happy to go through again with support) my monitor was confirmed to be faulty A warranty exchange was authorized for a brand new monitor I received email confirmation and support ticket tracking info confirming my exchange authorization and given me an estimated delivery day of January
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating:
“
I bought a brand new dell desktop in 04/15/and from day one it has a manufacturing defect which is confirmed by dell&nb...⇄ investigate the problem twice .After so many correspondence dell decided to send me a new What happen next is funny instead of sending it to my home they route it to a different location No matter how frustrating it is to talk with their customer service ,I keep on asking for my item but no one is answering my questionI used all kind of communication to resolve the problem , email phone call , chatand I have a proof of it .Please get me my computer they just robe me is in day light
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I purchased a laptop from Best Buy less than a year agoThe laptop is a Dell Inspiron 17, seriesJust recently, after I believe a Microsoft update, I started having issues with my laptopThe mouse on the laptop is erratic and jumps all over the screenIt is as if someone has control of my computerThe mouse clicks on boxes, closes pages out, and just operates on it’s ownThere are these things called ghost phantom bubbles that pop up all over the top of my screenI know they are called this because I have done research on the Internet and apparently this is a wide spread problemI thought maybe I had a virus so I ran a scan using my virus protectionNothing, no virusesSo, I contacted Microsoft support who remoted into my computer and downloaded a bunch of crapThey claimed the issues was fixedAs soon as they logged out of my computer, the issue was back againI then contacted Dell support, who is in India, go figureDell did a bunch of diagnostic testing, checked t
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
I have gone through their call center channels a number of times now and not one of them can help meI bought a laptop from Dell, the Inspiron or somethingThe first time I received it, it crashed times within hoursCalled tech support and they had me send it in for a replacementThe case manager for my replacement or whatever had been in contact with me a few times after getting the replacement and we talked things overI mentioned that i'm really upset that I couldn't get my laptop, things along those linesShe reassured me saying "don't worry, these things happen, we are sending out a new one that isn't broken." I asked for an expidited service on it to get it sent back to me fast, and she said she could try and prioritize the shipment but it doesnt gaurentee anythingI get the Replacement laptop, and it is again, brokenSo this is the second broken laptop theyve sent to me and they are telling me that I have to send it back AGAIN, of course im only expecting a 3rd
Left hinge of laptop model Inspiron has commonly known manufacturing defect where it breaks apart easilyContacted Dell about the issue and they claim that it's not a known issue
I made an online order via dell.com on March 13, 2017, which includes $
Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H
The monitor was shipped on March but I never receive the $eGift Card
I called Dell Customer Service(###-###-####) many times
On March 2017, I was told by *** that the eGift Card is shown in my account but
they will send it to me in business days after shipping
On April 2017, I email the ***@dell.com as instructed in the
email sent from *** asking about the status of the eGift CardI never
receive any feedback
On April 2017, after business days after shipping, I was told by ***
*** that they are processing my eGift Card, and I should receive it in business days
On April 2017, I was told by *** *** again that I should receive
the eGift Card in business daysI insisted on getting in touch with his
supervisor or the Gift Card department but he refu
I decided to file this complaint because I made several calls in different times to Dell after purchasing a laptop and a tabletThey offer me an instant rebate of $250, and $store credit, every time I called no one was able to help me, and my last call the person I spoke to said it had been over days that they don't need to send anything because the time frame has passedThe time frame passed because they never send anything like they were suppose toI spent on the laptop $1,plus $on the tablet, I made this purchase at the end of August of and as of 4/19/
9:46:PM *** *** where is theat detail view at?
9:46:PM *** * On your My Cart Page, There is a Summary view then beside that the detail view
9:46:PM *** * Just click that, then all of the information that it will show copy paste it here
9:47:PM *** *** Description
New Inspiron Series 2-in-
Date & Ti
I had a service request generated for a replacement screen for my Dell laptop under warranty The replacement screen was shipped to the wrong address in ***, and I had to pay out of pocket to forward it to my correct address in Idaho I chatted online and on the phone with customer care for about hours to get the service technician address changed and to get a reimbursement for the shipping costs I was transferred from department to department, disconnected, hung up on, and given erroneous external numbers to call
I contacted Dell because after I changed the motherboard of my computer, my computer didn't bootThey told me that I needed a new boot software with the original Windows the computer came withI purchased the software with Windows to boot my computer as recommended by them, and when I tried to install it, the software asked me for the activation key number of Windows 8, which did not come with the softwareI called them back to request the key numberThey told me that they cannot give it to me, that I needed to ship my computer to them for them to fix it for a fee of $approxI talk to several customer repsand they contradicted themselves in their explanations of why I didn't get the actnumber and of why the only way to solve my problem was to pay the extra money for them to fix itMy interactions with them make me think they were lying and that they force this situation on purpose to get more businesses dishonestlyThe last person I spoke with was *** *** ***
I purchased a Dell 2-in-Inspiron Laptop on May (order# ***) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# ***) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I was offered a $rebate card that I did not getI have called in several times and stated will return TV if dont get the rebate I was promisedAfter several calls, I was promised on 5/by a Resolution Rep would submit and have gift card information via email in a week I called today and told no record of call and no promotion going on at that timeIt was a promotion for several clearance TVs all over the siteAlso, another rep stated cant even look up previous promotions so how will be able to verify or tell me it was not a promotion
I'm not to sure on which complaint to choose in the drop down box because so many of these choices pertain to meAdvertising, Billing, Customer Service, Delivery Issues, and Sales IssuesPlease read thoroughly and I also do have proof of documented chat logs, emails, and screenshotsLets get into this, on August 30th, I did a live chat with a sales representative not only to order an item but also to check the stock(i have previously ordered other items that I've purchased with Dell that led me to cancel due to them advertising 1- day shipping and they never actually shipped) So against my better judgement I decided that I was going to proceed because the Representatives told me the item would be shipping in 1-days and since I was a rewards member I would receive "free 2nd business day shipping" with an "estimated" delivery date of 9/02/2016.(I have the chat log for proof) Perfect! Just in time for my wife's anniversary gift on the 3rd right? Wrong! After not receiving
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I received the promotional code from Dell Advantage Rewards on 1/15/with a day expiration from the date of issuance, which I believed to be 1/15/ However, when I called today on 4/6/to make a purchase for a Dell printer, I was informed that the Promotional Code was expired as of 2/2/ I would like the date changed given that Dell did not provide me the promotional code until 1/15/ I had no idea that the promotional code had been "issued" since I never received it until I called and received it on 1/15/ The reason for the delay was because Dell made an error on my order from the beginning Dell sent my computer order to another address Dell never sent me my statements nor new credit card to my correct address even after I provided them with my correct address Dell never sent me the promotional code like they said they would do Today I learned that they should have sent that to me days after purchase, which that never occurred Again, I rece
I purchased a Dell U2715H monitor from Amazon on 1/18/ Upon receiving the monitor I immediately noticed some abdisplay characteristics, the technical term for which would be "RTC Overshoot." While minter RTC overshoot can be observed on most monitors, The extent and degree of it on this monitor was so extreme, it was obviously faulty Furthermore, I use an identical model monitor at my office and it shows no signs of the issue
I called Dell customer service on/around January 20th to talk to them about the issue After running me through some troubleshooting (i.etesting other components, drivers, cords and connections--- all of which I had already done prior to calling but was happy to go through again with support) my monitor was confirmed to be faulty A warranty exchange was authorized for a brand new monitor I received email confirmation and support ticket tracking info confirming my exchange authorization and given me an estimated delivery day of January
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating:
“
I bought a brand new dell desktop in 04/15/and from day one it has a manufacturing defect which is confirmed by dell&nb...⇄ investigate the problem twice .After so many correspondence dell decided to send me a new What happen next is funny instead of sending it to my home they route it to a different location No matter how frustrating it is to talk with their customer service ,I keep on asking for my item but no one is answering my questionI used all kind of communication to resolve the problem , email phone call , chatand I have a proof of it .Please get me my computer they just robe me is in day light
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I purchased a laptop from Best Buy less than a year agoThe laptop is a Dell Inspiron 17, seriesJust recently, after I believe a Microsoft update, I started having issues with my laptopThe mouse on the laptop is erratic and jumps all over the screenIt is as if someone has control of my computerThe mouse clicks on boxes, closes pages out, and just operates on it’s ownThere are these things called ghost phantom bubbles that pop up all over the top of my screenI know they are called this because I have done research on the Internet and apparently this is a wide spread problemI thought maybe I had a virus so I ran a scan using my virus protectionNothing, no virusesSo, I contacted Microsoft support who remoted into my computer and downloaded a bunch of crapThey claimed the issues was fixedAs soon as they logged out of my computer, the issue was back againI then contacted Dell support, who is in India, go figureDell did a bunch of diagnostic testing, checked t
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
I have gone through their call center channels a number of times now and not one of them can help meI bought a laptop from Dell, the Inspiron or somethingThe first time I received it, it crashed times within hoursCalled tech support and they had me send it in for a replacementThe case manager for my replacement or whatever had been in contact with me a few times after getting the replacement and we talked things overI mentioned that i'm really upset that I couldn't get my laptop, things along those linesShe reassured me saying "don't worry, these things happen, we are sending out a new one that isn't broken." I asked for an expidited service on it to get it sent back to me fast, and she said she could try and prioritize the shipment but it doesnt gaurentee anythingI get the Replacement laptop, and it is again, brokenSo this is the second broken laptop theyve sent to me and they are telling me that I have to send it back AGAIN, of course im only expecting a 3rd
Left hinge of laptop model Inspiron has commonly known manufacturing defect where it breaks apart easilyContacted Dell about the issue and they claim that it's not a known issue
I made an online order via dell.com on March 13, 2017, which includes $
Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H
The monitor was shipped on March but I never receive the $eGift Card
I called Dell Customer Service(###-###-####) many times
On March 2017, I was told by *** that the eGift Card is shown in my account but
they will send it to me in business days after shipping
On April 2017, I email the ***@dell.com as instructed in the
email sent from *** asking about the status of the eGift CardI never
receive any feedback
On April 2017, after business days after shipping, I was told by ***
*** that they are processing my eGift Card, and I should receive it in business days
On April 2017, I was told by *** *** again that I should receive
the eGift Card in business daysI insisted on getting in touch with his
supervisor or the Gift Card department but he refu
I decided to file this complaint because I made several calls in different times to Dell after purchasing a laptop and a tabletThey offer me an instant rebate of $250, and $store credit, every time I called no one was able to help me, and my last call the person I spoke to said it had been over days that they don't need to send anything because the time frame has passedThe time frame passed because they never send anything like they were suppose toI spent on the laptop $1,plus $on the tablet, I made this purchase at the end of August of and as of 4/19/
9:46:PM *** *** where is theat detail view at?
9:46:PM *** * On your My Cart Page, There is a Summary view then beside that the detail view
9:46:PM *** * Just click that, then all of the information that it will show copy paste it here
9:47:PM *** *** Description
New Inspiron Series 2-in-
Date & Ti
I had a service request generated for a replacement screen for my Dell laptop under warranty The replacement screen was shipped to the wrong address in ***, and I had to pay out of pocket to forward it to my correct address in Idaho I chatted online and on the phone with customer care for about hours to get the service technician address changed and to get a reimbursement for the shipping costs I was transferred from department to department, disconnected, hung up on, and given erroneous external numbers to call
I contacted Dell because after I changed the motherboard of my computer, my computer didn't bootThey told me that I needed a new boot software with the original Windows the computer came withI purchased the software with Windows to boot my computer as recommended by them, and when I tried to install it, the software asked me for the activation key number of Windows 8, which did not come with the softwareI called them back to request the key numberThey told me that they cannot give it to me, that I needed to ship my computer to them for them to fix it for a fee of $approxI talk to several customer repsand they contradicted themselves in their explanations of why I didn't get the actnumber and of why the only way to solve my problem was to pay the extra money for them to fix itMy interactions with them make me think they were lying and that they force this situation on purpose to get more businesses dishonestlyThe last person I spoke with was *** *** ***