Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
I purchased a Dell Laptop from *** and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had *** concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said
2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible)
2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers)
2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to
1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards
2) Dell advantage rewards for $on 25th Febr
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired
The rep clearly stated the hardware was defective
I bought a Samsung TV from Dell on 11/21/Based on the sales, I should get $gift card, but I still received nothing nowI called Dell more than times but they kept transferring me between different department and no one can resolve that
I purchased a Dell Venue Gb tablet on January 12th and received it on 01/15/After days of using it, it shut down and did not turn back onThat was the 2nd tablet I purchased from themI had to return the first one due to a screen problem after using it for days
I called the customer service and they said " they can not accept if for refund/ return because it is used for days"
So, I send the tablet to technical support deptto be fixedThey received the tablet on March 5thI did not receive any confirmation call/ email when they receive itNo one informed me about the repair statusAfter weeks I called DellAfter giving all the details about the order and the problem, the first question they asked was " Do you have the tablet with you? "
Whaaat? They did not even know if the tablet was with me or not! They could not give me any explanation on whats being doneI, again requested a refund since they did not repair it for almost a monthThey refused i
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
4/28/ Purchased a Inspiron
Began using it on 5/1/
5/-- computer continually shuts down and will not restart Has to be disconnected from the power source and then started back up We brought the computer to a local repair shop They said it was a motherboard issue and suggested replacement
5/-- I contacted Dell and they said they would send a new motherboard
5/-- Dell shipped the new motherboard
6/--- we picked up the repaired computer from the shop Did not use it for a couple weeks
7/--- same problem began again
7/-- Dell Tech tried to repair remotely with updates / tests/ etc
Gave up & will issue a pick up for it to be sent in for repairs
7/- received back from DellDiagnosis "replaced defective part"
We did not use it for a couple weeks
9/-- Same problem began again
9/-- on line / remote trouble shoot
9/-- Same problem
9/-- on line / remote trouble shoot
10/--- full reinstall of operating system
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag ***
The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did
I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired
The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
Here is the whole summary:
1) I purchased a laptop at the end of from Microsoft
2) As I'm quite busy with other things, I really did not get time to check the laptop early
3) After I opened the box and started using it, there was kind of small cracking noise, did not know where it was coming from
4) Later I noticed it was coming from the hinge, either, the pin was not properly tightened or had manufacturing defect
5) I tried to call DELL many times after that, as I had multiple works and rarely got time to callWhen I got time on weekends and called Dell to report that usually there was long hold and call would drop or cancel
6) I don't remember exact time, but, may be 7/months ago, I got hold of someone on phone, and they said they needed to transfer the purchase to my name, because it was still on Microsoft's name, and the person said they will contact back after name was transferred
7) I gave all the information, and hoped to hear back
8) I never heard backC
I made a purchase on Jan 20, from *** in the amount of $for a replacement laptop batteryThe website listed the item as instock and ready to immediately shipI received a receipt via e-mail and a notice stating that the item was estimated to arrive on Jan 25, On Jan 26, the item had not arrived and I had received no other information from Dell so I contacted customer service by phoneThe gentleman on the other end indicated he had no idea why it didn't ship, would investigate the issue, and contact me backOn Jan 31, I called Dell again because no one had called me back, a different gentleman told me the item was available and should have shipped, he would investigate and call me backOn Feb 2, I called Dell again because I still had not recived a call back and was told the case would be escalated to a specialist and the specialist would call me backOn Feb 5, I got a call from the Specialist *** ***, who stated that the item wa
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought
When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover
In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at ***Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with ***'s home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
I purchased a Dell Laptop from *** and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had *** concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said
2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible)
2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers)
2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to
1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards
2) Dell advantage rewards for $on 25th Febr
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired
The rep clearly stated the hardware was defective
I bought a Samsung TV from Dell on 11/21/Based on the sales, I should get $gift card, but I still received nothing nowI called Dell more than times but they kept transferring me between different department and no one can resolve that
I purchased a Dell Venue Gb tablet on January 12th and received it on 01/15/After days of using it, it shut down and did not turn back onThat was the 2nd tablet I purchased from themI had to return the first one due to a screen problem after using it for days
I called the customer service and they said " they can not accept if for refund/ return because it is used for days"
So, I send the tablet to technical support deptto be fixedThey received the tablet on March 5thI did not receive any confirmation call/ email when they receive itNo one informed me about the repair statusAfter weeks I called DellAfter giving all the details about the order and the problem, the first question they asked was " Do you have the tablet with you? "
Whaaat? They did not even know if the tablet was with me or not! They could not give me any explanation on whats being doneI, again requested a refund since they did not repair it for almost a monthThey refused i
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
4/28/ Purchased a Inspiron
Began using it on 5/1/
5/-- computer continually shuts down and will not restart Has to be disconnected from the power source and then started back up We brought the computer to a local repair shop They said it was a motherboard issue and suggested replacement
5/-- I contacted Dell and they said they would send a new motherboard
5/-- Dell shipped the new motherboard
6/--- we picked up the repaired computer from the shop Did not use it for a couple weeks
7/--- same problem began again
7/-- Dell Tech tried to repair remotely with updates / tests/ etc
Gave up & will issue a pick up for it to be sent in for repairs
7/- received back from DellDiagnosis "replaced defective part"
We did not use it for a couple weeks
9/-- Same problem began again
9/-- on line / remote trouble shoot
9/-- Same problem
9/-- on line / remote trouble shoot
10/--- full reinstall of operating system
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag ***
The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did
I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired
The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
Here is the whole summary:
1) I purchased a laptop at the end of from Microsoft
2) As I'm quite busy with other things, I really did not get time to check the laptop early
3) After I opened the box and started using it, there was kind of small cracking noise, did not know where it was coming from
4) Later I noticed it was coming from the hinge, either, the pin was not properly tightened or had manufacturing defect
5) I tried to call DELL many times after that, as I had multiple works and rarely got time to callWhen I got time on weekends and called Dell to report that usually there was long hold and call would drop or cancel
6) I don't remember exact time, but, may be 7/months ago, I got hold of someone on phone, and they said they needed to transfer the purchase to my name, because it was still on Microsoft's name, and the person said they will contact back after name was transferred
7) I gave all the information, and hoped to hear back
8) I never heard backC
I made a purchase on Jan 20, from *** in the amount of $for a replacement laptop batteryThe website listed the item as instock and ready to immediately shipI received a receipt via e-mail and a notice stating that the item was estimated to arrive on Jan 25, On Jan 26, the item had not arrived and I had received no other information from Dell so I contacted customer service by phoneThe gentleman on the other end indicated he had no idea why it didn't ship, would investigate the issue, and contact me backOn Jan 31, I called Dell again because no one had called me back, a different gentleman told me the item was available and should have shipped, he would investigate and call me backOn Feb 2, I called Dell again because I still had not recived a call back and was told the case would be escalated to a specialist and the specialist would call me backOn Feb 5, I got a call from the Specialist *** ***, who stated that the item wa
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought
When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover
In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at ***Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with ***'s home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?