May 6, my computer was downloading updates and then everything went blackI contacted Dell on May 7, They took control of my computer remotely to try to repair itThey thought the operating system was damagedThey were unable to repair it and instructed me to mail it to Houston which I didWhen the computer was returned to me, I plugged it in and it still didn't workI contacted Dell again and they downloaded the operating system to a flash drive that I hadThe next day, the representative called and instructed me on how to download the operating system which was unsuccessfulI contacted Dell again and they said that a technician would be out The technician called around 10:00am while I was at work (this happened several times)This past Friday, I was told that someone would call me after 4:pm today, May 29thIt is after 5:pm and have not had a callI previously tried speaking with a manager and was disconnectedIt's getting close to a month of me being wi
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
Bought a all in one computer on July 13,for my businessMy computer went down on January 17, I called, they said it was my hard driveThey sent me a new hard drive, did not fix my problem because windows was not correctly installedSo they sent me a USB with windows correctly downloaded on itTried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays blackI have called every day since January 21,to get this resolvedI was just told today on February 1, that they are sending me ANOTHER USBI told them that will not fix my problem, that I need to send my computer to get fixThey are not standing behind their warranty, one of their employees told me on January that it was MY FAULT, that my computer failed I have told them, that this is my work computer and I need it up and runningThey are extremely rude on the phone and will not listen to what I am telling themI have a one year warranty and they are
Hello,
Unfortunately there has been a security breach at Dell and my personal purchase information has been collected I am consistently receiving phone calls from people from India who are trying to scam me They know my name, the exact computer purchase and very detailed information about me I am very worried about my safety These individuals call me almost 3-times a day for -days a week This is extremely frustrating and are causing me
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Look at this timeline:
3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE
3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop
4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop)
5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request #
5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair
6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced)
6/6/
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: *** ***)I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
I have a Alienware Rthat ranging from temperatures Cto C within the first few minutes of a game starting The system performance causes multiple games to becomes enjoyably and unplayable This is because thermal throttling and stuttering within the games I was told that the stuttering is part of acceptable use conditions by a employee performing technical support *** ** * *** provided me assistance last and informed me he would not be fixing the stuttering in any manner, after I accepted not to push for a second replacement of the heat-sink as it was part of the system specifications Previously, I had contact with Dell technological support and set a call back time which I never received Next, I set up a way to email proof of the temperatures using a program they asked I never received an email Finally, I decided to work through it all in one time and spend hours waiting on hold for a supervisor then an additional hour plus to finish the diagnosis
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display
My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause
I am aware that other companies also have this clause, however, it woul
I am trying to purchase Windows server license for our school servers and I got quote from sales department
In order to be tax exempt,customer service representative told me to send tax exemption form to ***@dell.com and I sent it to them twice, but I haven't heard back anything at all
Now, it's been a week and no reply
I bought a lap top from Dell with a extended premium service The lap top has not ben working since day oneThey have changed the motherboard twice and been on the phone with them for more than hours and the computer is still not working and is completely useless
I purchased a dell computer in june of and after months I started having trouble with itI started calling customer service in the Philippines and IndiaI have spent to many hours on the phone with them trying to fix my computerThey would say it was fix but I would start to have trouble againThey even had a del techcome out to my house and everything in the computer was changedShortly after that I had more problemsSoon my warranty with Del was coming to an end, so I had to purchase another warranty to give me a piece of mind which I'm glad I didTo this day I'm still having problems and it is getting worseI am not going to call back customer anymoreI have already waisted to much of my timeThere are to many problems with my computer to type each one down but I will you this sometimes the computer screen wont come onIt just keeps getting worse and I want to speak to someone in America to try and resolve this long going problem
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end
I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email)
I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail
I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust
Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
I ordered a pocket sized router from dell.comWhen I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%I then payed for it using Paypal and received a order confirmationMore than hours later, all of a sudden, I get a cancellation message from them with no further detailSo I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep)I still got a order confirmation, which nobody was able to explainInstead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished"
Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine
But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while
On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I've bought a laptop on November at *** ***, On January/February (out of return to store period) the screen went dark, after a few calls they told me to send the laptop somewhere, they sent me a prepaid mail postage, sent the laptop, was told that they will refund me, nothing happened, after a few emails asking what happened they told me the refunded the money to *** ***, wen to *** *** they have no idea why they said that, the money wasn't sent to them, been sending emails for the past month to Dell and they all agree they owe me the money and they keep saying that everything is fine and keep giving me different email addresses of different people but I'm out of my laptop and my $They don't careI need a firm date WHEN my refund is going to be sent
May 6, my computer was downloading updates and then everything went blackI contacted Dell on May 7, They took control of my computer remotely to try to repair itThey thought the operating system was damagedThey were unable to repair it and instructed me to mail it to Houston which I didWhen the computer was returned to me, I plugged it in and it still didn't workI contacted Dell again and they downloaded the operating system to a flash drive that I hadThe next day, the representative called and instructed me on how to download the operating system which was unsuccessfulI contacted Dell again and they said that a technician would be out The technician called around 10:00am while I was at work (this happened several times)This past Friday, I was told that someone would call me after 4:pm today, May 29thIt is after 5:pm and have not had a callI previously tried speaking with a manager and was disconnectedIt's getting close to a month of me being wi
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
Bought a all in one computer on July 13,for my businessMy computer went down on January 17, I called, they said it was my hard driveThey sent me a new hard drive, did not fix my problem because windows was not correctly installedSo they sent me a USB with windows correctly downloaded on itTried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays blackI have called every day since January 21,to get this resolvedI was just told today on February 1, that they are sending me ANOTHER USBI told them that will not fix my problem, that I need to send my computer to get fixThey are not standing behind their warranty, one of their employees told me on January that it was MY FAULT, that my computer failed I have told them, that this is my work computer and I need it up and runningThey are extremely rude on the phone and will not listen to what I am telling themI have a one year warranty and they are
Hello,
Unfortunately there has been a security breach at Dell and my personal purchase information has been collected I am consistently receiving phone calls from people from India who are trying to scam me They know my name, the exact computer purchase and very detailed information about me I am very worried about my safety These individuals call me almost 3-times a day for -days a week This is extremely frustrating and are causing me
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Look at this timeline:
3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE
3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop
4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop)
5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request #
5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair
6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced)
6/6/
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: *** ***)I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
I have a Alienware Rthat ranging from temperatures Cto C within the first few minutes of a game starting The system performance causes multiple games to becomes enjoyably and unplayable This is because thermal throttling and stuttering within the games I was told that the stuttering is part of acceptable use conditions by a employee performing technical support *** ** * *** provided me assistance last and informed me he would not be fixing the stuttering in any manner, after I accepted not to push for a second replacement of the heat-sink as it was part of the system specifications Previously, I had contact with Dell technological support and set a call back time which I never received Next, I set up a way to email proof of the temperatures using a program they asked I never received an email Finally, I decided to work through it all in one time and spend hours waiting on hold for a supervisor then an additional hour plus to finish the diagnosis
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display
My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause
I am aware that other companies also have this clause, however, it woul
I am trying to purchase Windows server license for our school servers and I got quote from sales department
In order to be tax exempt,customer service representative told me to send tax exemption form to ***@dell.com and I sent it to them twice, but I haven't heard back anything at all
Now, it's been a week and no reply
I bought a lap top from Dell with a extended premium service The lap top has not ben working since day oneThey have changed the motherboard twice and been on the phone with them for more than hours and the computer is still not working and is completely useless
I purchased a dell computer in june of and after months I started having trouble with itI started calling customer service in the Philippines and IndiaI have spent to many hours on the phone with them trying to fix my computerThey would say it was fix but I would start to have trouble againThey even had a del techcome out to my house and everything in the computer was changedShortly after that I had more problemsSoon my warranty with Del was coming to an end, so I had to purchase another warranty to give me a piece of mind which I'm glad I didTo this day I'm still having problems and it is getting worseI am not going to call back customer anymoreI have already waisted to much of my timeThere are to many problems with my computer to type each one down but I will you this sometimes the computer screen wont come onIt just keeps getting worse and I want to speak to someone in America to try and resolve this long going problem
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end
I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email)
I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail
I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust
Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
I ordered a pocket sized router from dell.comWhen I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%I then payed for it using Paypal and received a order confirmationMore than hours later, all of a sudden, I get a cancellation message from them with no further detailSo I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep)I still got a order confirmation, which nobody was able to explainInstead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished"
Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine
But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while
On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I've bought a laptop on November at *** ***, On January/February (out of return to store period) the screen went dark, after a few calls they told me to send the laptop somewhere, they sent me a prepaid mail postage, sent the laptop, was told that they will refund me, nothing happened, after a few emails asking what happened they told me the refunded the money to *** ***, wen to *** *** they have no idea why they said that, the money wasn't sent to them, been sending emails for the past month to Dell and they all agree they owe me the money and they keep saying that everything is fine and keep giving me different email addresses of different people but I'm out of my laptop and my $They don't careI need a firm date WHEN my refund is going to be sent