I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number ***, System Service Tags: ***, and *** I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue
This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all
So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue
Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
I contacted the customer service chat at 11:44:07am est on 3/27/and asked about order *** in reference to a tracking number as the item delivery date that was promised when ordered on 3/said the item would arrive 3/*** informed me that my order was placed on hold due to processing issues and to contact the order modification departmentI attempted to inquire more with no other answer and then my chat session was ended by that employeeI then contacted the department he had told me to and they said to me that prior to me cancelling the order there was no issue and the item was in stock and would not give me any further detail as to why it was placed on hold etcthis is the third time situations like this have happened to me personally regarding dell and their customer service
Bought a all in one computer on July 13,for my businessMy computer went down on January 17, I called, they said it was my hard driveThey sent me a new hard drive, did not fix my problem because windows was not correctly installedSo they sent me a USB with windows correctly downloaded on itTried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays blackI have called every day since January 21,to get this resolvedI was just told today on February 1, that they are sending me ANOTHER USBI told them that will not fix my problem, that I need to send my computer to get fixThey are not standing behind their warranty, one of their employees told me on January that it was MY FAULT, that my computer failed I have told them, that this is my work computer and I need it up and runningThey are extremely rude on the phone and will not listen to what I am telling themI have a one year warranty and they are
Dell sales rep (Oscar) ordered and sent the wrong TVI originally ordered TV (ID ***), Dell website failed and order didn't go through, even though I received an emailI spend hours on the phone trying to work this outI wanted a inch smart TVThey were sold outOscar (FROM CUSTOMER CARE) agreed to honor the price from the ID above and send the next size up SMART TVWhat I received was not a SMART TV (order ***)I was on hold today for an hour trying to reach a managerCan someone from Dell help me?
I purchased a printer and I received a confirmation e-mail stating my order was confirmedA couple days later I received an email stating that my printer would arrive a few days late due to shipping issuesA couple more days go by, and I receive an email stating my order has been cancelled due to a incorrect pricing mistakeAfter talking on live chat with a Dell rep, I was told I could still purchase the printer, but at a higher priceIs this not a bait and switch tactic? Doing a little research, this is not Dells first time not honoring their own pricing, then offering the opportunity to buy the same item at a higher price
Order placed Dec 'with expedited shipping for an Alienware computer It was confirmed when the order was placed that the shipment would arrive by FedEx on Dec '
It is now Dec ' Shipment has not arrived Dell support says the shipment will now be by a company called CEVO and that it is now a TV I did not order a TV, I ordered a computer I am also informed by support that the package will arrive on Dec '
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem:
I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I purchased Dell Laptop online in November Model: Inspiron
The model was defective and had following issues: Laptop going to sleep when at 15% battery charge plugged in/out the charger trying to adjust the brightness
I did send my laptop twice for repair in summer session, in spite of having summer classes and adjusting with work, as I need laptop for assignment completionsStill the Laptop is not repaired completelyDell did replace parts, however they are not diagnosing the issue properly and shipping it back without proper testingAlso the customer service provided is not upto the markthe dell representative tries to contact me in my unavailable hours, in spite of telling them my available hoursThere is the communication gapAlso I am not sure with whom I speak on phoneI am student here and can not afford this loss
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
I purchased a Dell pc a little over years ago months after I made the purchase I began to have hinge problems (details are on my bbc complaint from August - complaint #***) In December 2016, I called Dell for repair Dell charged me $for the repair over the phone and sent me a box After I had my hard drive backed up, my pc was sent to Dell for repair in the Fed Ex box that they sent me This was done at the end of Jan and my system was received in early FebruaryAccording to Dell's Repair Status Tool, my system had been received and repair had begun I received a call from Dell on February 13, requesting an additional $for repairs I can't give an exact quote but they said they had to halt repairs because they needed to fix the wifi which is attached through the hinge and lcd They said once payment is made, they will do repair and send me my pc I gave them my debit card number at that time Two days later they said the part was on back order u
My daughter's Dell laptop had pieces of the power adapter break off inside her laptop about months ago She had the laptop fixed ($160) and we purchased a brand new Dell adapter ($90) at the beginning of March (she received it on March 6th) The new adapter had the insides break off inside her laptop last week
I called Dell regarding the problem last Thursday night (April 12th) I was told that her computer was no longer under warranty When I explained that it was a brand new adapter, therefore it seems like a design flaw I was told that the adapter had a year warranty, however it would not be covered because it was caused by user misuseThe Dell supervisor (*** ***) told me to send him pictures of the adapter and laptop (with piece in it) and he would "see what he could do, however he was not hopeful) I sent the pictures
Yesterday (Sunday, April 15th) I received a call from Dell The employee (not *** ***) told me that they had reviewed the photos and it
I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive
XPS L502X
Service Tag: *** | Express Service Code: ***
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # ***) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information
I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician *** from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
Dell has been sending emails everyday specifying that they have great dealsWhen I tried to purchase a laptop with the advertised options, they say that they are not availableI actually called their customer service and was on hold for more than a half hour only for them to tell me that the advertised styles are for last years modelsWhen I insisted that they were falsely advertising the products they just brushed it offThis is very disturbing and was a large waste of my timeI believe that consumers should be aware of this, it is just as bad as the old bait and switch that the retailers do
I ordered an item from Dell on Jan The order was cancelled by Dell, but never refunded I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-hours I've been waiting for four weeks Now I'm paying interest on these items
I purchased a laptop online in mid February on the Dell Web site thru their chat departmentDuring the negotiaions of the laptop I requested and was granted months financing no interest if paid in full by the sales supervisorHe called and worked it out with the finance department prior to completing the order When I Recieved my first statement it shows only months interest freeI called their customer service department and complained, they checked my chat log or the notes in the account and were able to see that I was promised this financing The customers service rep put me on hold talked to a supervisor and came back on the line and promised me the month financingI few days later I recieved and email from dell financial and they stated that I only get months interest free So I called again and the same thing happened I was promised intereest free finance and then I get an email telling me that I don't the case id on the seconed promise is Case ID: ***
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number ***, System Service Tags: ***, and *** I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue
This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all
So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue
Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
I contacted the customer service chat at 11:44:07am est on 3/27/and asked about order *** in reference to a tracking number as the item delivery date that was promised when ordered on 3/said the item would arrive 3/*** informed me that my order was placed on hold due to processing issues and to contact the order modification departmentI attempted to inquire more with no other answer and then my chat session was ended by that employeeI then contacted the department he had told me to and they said to me that prior to me cancelling the order there was no issue and the item was in stock and would not give me any further detail as to why it was placed on hold etcthis is the third time situations like this have happened to me personally regarding dell and their customer service
Bought a all in one computer on July 13,for my businessMy computer went down on January 17, I called, they said it was my hard driveThey sent me a new hard drive, did not fix my problem because windows was not correctly installedSo they sent me a USB with windows correctly downloaded on itTried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays blackI have called every day since January 21,to get this resolvedI was just told today on February 1, that they are sending me ANOTHER USBI told them that will not fix my problem, that I need to send my computer to get fixThey are not standing behind their warranty, one of their employees told me on January that it was MY FAULT, that my computer failed I have told them, that this is my work computer and I need it up and runningThey are extremely rude on the phone and will not listen to what I am telling themI have a one year warranty and they are
Dell sales rep (Oscar) ordered and sent the wrong TVI originally ordered TV (ID ***), Dell website failed and order didn't go through, even though I received an emailI spend hours on the phone trying to work this outI wanted a inch smart TVThey were sold outOscar (FROM CUSTOMER CARE) agreed to honor the price from the ID above and send the next size up SMART TVWhat I received was not a SMART TV (order ***)I was on hold today for an hour trying to reach a managerCan someone from Dell help me?
I purchased a printer and I received a confirmation e-mail stating my order was confirmedA couple days later I received an email stating that my printer would arrive a few days late due to shipping issuesA couple more days go by, and I receive an email stating my order has been cancelled due to a incorrect pricing mistakeAfter talking on live chat with a Dell rep, I was told I could still purchase the printer, but at a higher priceIs this not a bait and switch tactic? Doing a little research, this is not Dells first time not honoring their own pricing, then offering the opportunity to buy the same item at a higher price
Order placed Dec 'with expedited shipping for an Alienware computer It was confirmed when the order was placed that the shipment would arrive by FedEx on Dec '
It is now Dec ' Shipment has not arrived Dell support says the shipment will now be by a company called CEVO and that it is now a TV I did not order a TV, I ordered a computer I am also informed by support that the package will arrive on Dec '
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem:
I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I purchased Dell Laptop online in November Model: Inspiron
The model was defective and had following issues: Laptop going to sleep when at 15% battery charge plugged in/out the charger trying to adjust the brightness
I did send my laptop twice for repair in summer session, in spite of having summer classes and adjusting with work, as I need laptop for assignment completionsStill the Laptop is not repaired completelyDell did replace parts, however they are not diagnosing the issue properly and shipping it back without proper testingAlso the customer service provided is not upto the markthe dell representative tries to contact me in my unavailable hours, in spite of telling them my available hoursThere is the communication gapAlso I am not sure with whom I speak on phoneI am student here and can not afford this loss
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
I purchased a Dell pc a little over years ago months after I made the purchase I began to have hinge problems (details are on my bbc complaint from August - complaint #***) In December 2016, I called Dell for repair Dell charged me $for the repair over the phone and sent me a box After I had my hard drive backed up, my pc was sent to Dell for repair in the Fed Ex box that they sent me This was done at the end of Jan and my system was received in early FebruaryAccording to Dell's Repair Status Tool, my system had been received and repair had begun I received a call from Dell on February 13, requesting an additional $for repairs I can't give an exact quote but they said they had to halt repairs because they needed to fix the wifi which is attached through the hinge and lcd They said once payment is made, they will do repair and send me my pc I gave them my debit card number at that time Two days later they said the part was on back order u
My daughter's Dell laptop had pieces of the power adapter break off inside her laptop about months ago She had the laptop fixed ($160) and we purchased a brand new Dell adapter ($90) at the beginning of March (she received it on March 6th) The new adapter had the insides break off inside her laptop last week
I called Dell regarding the problem last Thursday night (April 12th) I was told that her computer was no longer under warranty When I explained that it was a brand new adapter, therefore it seems like a design flaw I was told that the adapter had a year warranty, however it would not be covered because it was caused by user misuseThe Dell supervisor (*** ***) told me to send him pictures of the adapter and laptop (with piece in it) and he would "see what he could do, however he was not hopeful) I sent the pictures
Yesterday (Sunday, April 15th) I received a call from Dell The employee (not *** ***) told me that they had reviewed the photos and it
I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive
XPS L502X
Service Tag: *** | Express Service Code: ***
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # ***) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information
I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician *** from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
Dell has been sending emails everyday specifying that they have great dealsWhen I tried to purchase a laptop with the advertised options, they say that they are not availableI actually called their customer service and was on hold for more than a half hour only for them to tell me that the advertised styles are for last years modelsWhen I insisted that they were falsely advertising the products they just brushed it offThis is very disturbing and was a large waste of my timeI believe that consumers should be aware of this, it is just as bad as the old bait and switch that the retailers do
I ordered an item from Dell on Jan The order was cancelled by Dell, but never refunded I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-hours I've been waiting for four weeks Now I'm paying interest on these items
I purchased a laptop online in mid February on the Dell Web site thru their chat departmentDuring the negotiaions of the laptop I requested and was granted months financing no interest if paid in full by the sales supervisorHe called and worked it out with the finance department prior to completing the order When I Recieved my first statement it shows only months interest freeI called their customer service department and complained, they checked my chat log or the notes in the account and were able to see that I was promised this financing The customers service rep put me on hold talked to a supervisor and came back on the line and promised me the month financingI few days later I recieved and email from dell financial and they stated that I only get months interest free So I called again and the same thing happened I was promised intereest free finance and then I get an email telling me that I don't the case id on the seconed promise is Case ID: ***