On 5/17/18, I bought a new XPS from Dell Shortly after, I purchased Dell 4K monitors from Amazon I was surprised to learn that even though my PC was advertised as a high-end VR-ready machine, it didn't have the DisplayPort connections necessary for the Dell monitors Otherwise happy with my PC, I contacted Dell and asked if I could exchange just the video card for one that supports the monitors The response was to refer me to tech support Being that I usually don't have much luck with tech support (confirmed below), I thought I would simply just purchase a video card with the needed connectionsI purposely picked the NVidia 1060, since that was an option offered by Dell with the PC But after plugging in the card, problems began immediately, as one USB port stopped functioning Then occasionally I would find that the network and/or wireless cards would sometimes not be recognized when coming out of sleep Also, the machine would sometimes be stuck in sleep, req
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed
After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
I have gift cards I purchased from Dell totaling $in These are prepaid physical gift cards and do not expire I have never used them However, when I recently tried to use them on the Dell website, the gift card numbers were invalid A quick google search will show that there are many upset Dell customers who have encountered the same problem, yet Dell has been very slow or unresponsive in resolving this issue I had already contacted their customer care support center several times already about this issue and each customer service representative, who appear to be overseas, has a different reason and will not re-issue the gift cards with a working gift card number
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by *** that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named *** that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
Purchased a new computer and the original unit started experiencing problems after Day After multiple service tech call,s and an onsite tech replacement of hard drive, the issues continued A new replacement unit was sent, and on Day it developed same problem
Computer is a Lemon!
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap
Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
This is the WORST experience EVER by a computer companyDELL recalled my computer from Fed Ex and had it shipped back to DELL for verification purposesI called for FOUR days on hold for hours and when I finally got a hold of the verification department they said we never put this request in to verify youI spoke with Supervisors and they all said I needed to call the verification department and they couldn't do anythingThe one day someone said they were closed - when it was in the middle of the afternoonHORRIBLE HORRIBLE experienceTo date I still do not have my computer and no one called me directly to verify who I amI just moved to Florida
I made a purchase of a Dell laptop model Inspirion on 08/20/to be placed in service for a Doctoral program I enrolled in that required this device as part of the curriculum I attempted to place the laptop in service on 03/26/in preparation of my June residency Upon setting up the laptop I was unable to access my home WiFi, and after several attempts I contacted Dell and was routed to their technical support The technician was unable to resolve the issue and I was scheduled to receive technical support on Sunday April I was not contacted at the scheduled time and called Tech support on April After working with a technician for another minutes with no resolution, the next step was to submit the laptop to the Depot for repair service
I received a mailer several days later and sent the laptop in for repair on April The laptop was received from Depot on April I attempted to sthe laptop on April, but encountered the same issue wit
We purchased a Dell Inspiron Series laptop computer January We also purchased the extended warranty Recently the computer lid/screen hinge has brokenThe computer has never been dropped or damaged in any wayThe broken hinge looks to be the result of a faulty design where the torque of opening and closing the lid has resulted in a mechanical failure
I contacted Dell customer support and was told the extended warranty does not cover a broke hinge, but the warranty would cover a broken screen or keyboard but curiously not a broken screenI escalated the issue within Dell but I keep getting the same answer that the hinge is not faulty and no other recorded issue have ever been placed therefore there is no problem with the design or partHowever, the internet has many, many documented complaints about the same issue
I paid a lot of money for my home computerOver $3,and I have had problem after problemWhen you call support your on the phone for over an hour aND sometimes over hoursThe did fix my problem a few times, but my issue now is not getting fixedI have been on the phone for the same issue the last to times in the last months and every time they say it should be fixed and its notI have paid hundreds of dollars for my warranty and it runs out in a few weeks and it's starting to feel like I'm getting the run around so they can say my warranty is no longer good and they don't have to fix itI am tired of being lied to and I DON'T KNOW IF I WILL EVER BUY FROM DELL AGAIN because it's starting to look like I might as well save my money and just go buy something cheaper a few timesI mean I could've bought good computers for what I spent on this oneMy name is Joe F* from Kansas
I purchased a Dell computer at *** *** on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved
On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
I ordered a desktop and a laptop from Dell over the phone around this time last yearI was told I would receive gift cardsThey hadn't come by the time I received the computer a month or so later, and I called their customer service line not too long after because the game I was supposed to get with the computer did not comeI spoke with a supervisor about it and they gave me $credit (which I'm pretty sure never came off my bill) since they no longer sold the game code (Tom Clancy's the division)I asked about the gift cards then, and was told they would come in the mail in 6-weeksBy that time I had forgotten about themNow I had to speak with Dell again to extend my warranty and rememberedThe dell rep gave me a phone # for gift card customer serviceEvery time I have tried this number, I get a rep who says they are going to transfer me to the gift card lineThey transfer me to a recording saying gift cards are only sold online and disconnectsI would like my gift
Hi,I have the same problem,bought a Desktop XPS on 3/22/order ID *** that product never got to me per Fsomeone else signed the package when no one was home on (Tue 3/29/1:pm)I don't have the product, I contacted Dell more than times and they want me to file a police report that was stolen it wasn't stolen it was never deliveredanyways, today 3/30/I went to my local police station at 5:PM** ** *** ** * * *** *** *** ** *** the phone number ###-###-####Police officer name *** tell me that I can not do a police report or a police complaint about package lostHe tells me that I am not the only one requesting this police complaint that they said they can not make a complaint because I never had or received the product I orderedSo I don't know what else to do?
I have been working with Dell on a solution they prescribed since before December for a Server Dell Enterprise sales sold us a server for my client to support several Virtual machines in my clients officeThe solution they sold us would not work as they advised us and we were forced to return the first server after spending almost hours setting it upThey sold us a much more expensive server indicating it would resolve the issues we had with the first serverWe worked for almost hours again to setup this serverOnce setup The Dell support we have a support contract for was still unable to get the server working as they have prescribed itAnd finally after months of working on it they indicated the $GPU they told us we needed would not support the features they told us it would and that we could not use it as they said we needed itThey indicated it would need to be exchanged for system RAM After all of this they have strung us alongThey changed our Reso
I purchased a very expensive extended warranty from Dell by phone and email The selling point that convinced me to buy was an alleged $gift card usable at Dell During the purchase phase, I received four emails from Dell, trying to convince me to buy I never, however, received any gift card When I finally needed something from Dell and tried to inquire about the gift card, they informed me that it had been sent, had a 90-day expiration time, and had expired I did not receive any card or information about it, and Dell agrees that no card has ever been never used by me, but they refuse to do remedy the situationTo me, this seems very short sightedI own an Alienware laptop that I use for professional design work, I consult on purchase of computers for others, including a non-profit organization It wouldn't cost Dell $to give me the $gift card that they owe meThey would more than make up for their cost in future purchases and customer good-will, but they refuse It was very difficult to understand their representativeI asked to be transferred to the U.Sand/or to speak with someone whom I could understand, but the request was refused As best I could comprehend, after multiple calls, the representative said that he might -- he wasn't sure --consider giving me "some" discount AFTER I purchase something from Dell I told him what I needed, but he would not tell me what the amount of discount would be until after I make a purchase I don't consider that a reasonable business practice The reason he gave me as to why Dell would not send the gift card is that, since they believe they've sent it, despite the fact that it hasn't been used, their "systems" can't handle sending it again Dell, an enormous tech company, and their "systems" can't handle something that probably any small business could manage to do Beyond that, the representative was whiny and repeated, over and over, his interpretation of policy, like an automatonI also don't find that Dell has done a good job at taking over Alienware computers So I'll never again purchase from Dell myself and will recommend to others that they not buy from Dell
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
January 30, I purchased a laptop from Dell having it billed to my Dell Financial account I decided I did not want to keep it I submitted a return request online with no response, sent a couple of emails with no response Finally on 02/18, I called Dell about returning my laptop, the rep told me that their online site is not good and once the laptop was received it would take 10-business days to credit She sent me a UPS label via email I then sent the laptop back and it was received by Dell on 02/ On 03/07-I spoke with another rep about returning another laptop (not to confident I'll see a credit for that either) but also inquiring about my initial laptop He said it was received and mentioned days to credit it I called Dell on 03/and a rep asked for my info, put me on hold for 10+ minutes and I hung up because I think he forgot me I called back and spoke to another rep who was VERY rude I told her I was frustrated with being on hold and not being able to g
On 5/17/18, I bought a new XPS from Dell Shortly after, I purchased Dell 4K monitors from Amazon I was surprised to learn that even though my PC was advertised as a high-end VR-ready machine, it didn't have the DisplayPort connections necessary for the Dell monitors Otherwise happy with my PC, I contacted Dell and asked if I could exchange just the video card for one that supports the monitors The response was to refer me to tech support Being that I usually don't have much luck with tech support (confirmed below), I thought I would simply just purchase a video card with the needed connectionsI purposely picked the NVidia 1060, since that was an option offered by Dell with the PC But after plugging in the card, problems began immediately, as one USB port stopped functioning Then occasionally I would find that the network and/or wireless cards would sometimes not be recognized when coming out of sleep Also, the machine would sometimes be stuck in sleep, req
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed
After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
I have gift cards I purchased from Dell totaling $in These are prepaid physical gift cards and do not expire I have never used them However, when I recently tried to use them on the Dell website, the gift card numbers were invalid A quick google search will show that there are many upset Dell customers who have encountered the same problem, yet Dell has been very slow or unresponsive in resolving this issue I had already contacted their customer care support center several times already about this issue and each customer service representative, who appear to be overseas, has a different reason and will not re-issue the gift cards with a working gift card number
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by *** that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named *** that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
Purchased a new computer and the original unit started experiencing problems after Day After multiple service tech call,s and an onsite tech replacement of hard drive, the issues continued A new replacement unit was sent, and on Day it developed same problem
Computer is a Lemon!
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap
Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
This is the WORST experience EVER by a computer companyDELL recalled my computer from Fed Ex and had it shipped back to DELL for verification purposesI called for FOUR days on hold for hours and when I finally got a hold of the verification department they said we never put this request in to verify youI spoke with Supervisors and they all said I needed to call the verification department and they couldn't do anythingThe one day someone said they were closed - when it was in the middle of the afternoonHORRIBLE HORRIBLE experienceTo date I still do not have my computer and no one called me directly to verify who I amI just moved to Florida
I made a purchase of a Dell laptop model Inspirion on 08/20/to be placed in service for a Doctoral program I enrolled in that required this device as part of the curriculum I attempted to place the laptop in service on 03/26/in preparation of my June residency Upon setting up the laptop I was unable to access my home WiFi, and after several attempts I contacted Dell and was routed to their technical support The technician was unable to resolve the issue and I was scheduled to receive technical support on Sunday April I was not contacted at the scheduled time and called Tech support on April After working with a technician for another minutes with no resolution, the next step was to submit the laptop to the Depot for repair service
I received a mailer several days later and sent the laptop in for repair on April The laptop was received from Depot on April I attempted to sthe laptop on April, but encountered the same issue wit
We purchased a Dell Inspiron Series laptop computer January We also purchased the extended warranty Recently the computer lid/screen hinge has brokenThe computer has never been dropped or damaged in any wayThe broken hinge looks to be the result of a faulty design where the torque of opening and closing the lid has resulted in a mechanical failure
I contacted Dell customer support and was told the extended warranty does not cover a broke hinge, but the warranty would cover a broken screen or keyboard but curiously not a broken screenI escalated the issue within Dell but I keep getting the same answer that the hinge is not faulty and no other recorded issue have ever been placed therefore there is no problem with the design or partHowever, the internet has many, many documented complaints about the same issue
I paid a lot of money for my home computerOver $3,and I have had problem after problemWhen you call support your on the phone for over an hour aND sometimes over hoursThe did fix my problem a few times, but my issue now is not getting fixedI have been on the phone for the same issue the last to times in the last months and every time they say it should be fixed and its notI have paid hundreds of dollars for my warranty and it runs out in a few weeks and it's starting to feel like I'm getting the run around so they can say my warranty is no longer good and they don't have to fix itI am tired of being lied to and I DON'T KNOW IF I WILL EVER BUY FROM DELL AGAIN because it's starting to look like I might as well save my money and just go buy something cheaper a few timesI mean I could've bought good computers for what I spent on this oneMy name is Joe F
* from Kansas
I purchased a Dell computer at *** *** on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved
On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
I ordered a desktop and a laptop from Dell over the phone around this time last yearI was told I would receive gift cardsThey hadn't come by the time I received the computer a month or so later, and I called their customer service line not too long after because the game I was supposed to get with the computer did not comeI spoke with a supervisor about it and they gave me $credit (which I'm pretty sure never came off my bill) since they no longer sold the game code (Tom Clancy's the division)I asked about the gift cards then, and was told they would come in the mail in 6-weeksBy that time I had forgotten about themNow I had to speak with Dell again to extend my warranty and rememberedThe dell rep gave me a phone # for gift card customer serviceEvery time I have tried this number, I get a rep who says they are going to transfer me to the gift card lineThey transfer me to a recording saying gift cards are only sold online and disconnectsI would like my gift
Hi,I have the same problem,bought a Desktop XPS on 3/22/order ID *** that product never got to me per Fsomeone else signed the package when no one was home on (Tue 3/29/1:pm)I don't have the product, I contacted Dell more than times and they want me to file a police report that was stolen it wasn't stolen it was never deliveredanyways, today 3/30/I went to my local police station at 5:PM** ** *** ** * * *** *** *** ** *** the phone number ###-###-####Police officer name *** tell me that I can not do a police report or a police complaint about package lostHe tells me that I am not the only one requesting this police complaint that they said they can not make a complaint because I never had or received the product I orderedSo I don't know what else to do?
I have been working with Dell on a solution they prescribed since before December for a Server Dell Enterprise sales sold us a server for my client to support several Virtual machines in my clients officeThe solution they sold us would not work as they advised us and we were forced to return the first server after spending almost hours setting it upThey sold us a much more expensive server indicating it would resolve the issues we had with the first serverWe worked for almost hours again to setup this serverOnce setup The Dell support we have a support contract for was still unable to get the server working as they have prescribed itAnd finally after months of working on it they indicated the $GPU they told us we needed would not support the features they told us it would and that we could not use it as they said we needed itThey indicated it would need to be exchanged for system RAM After all of this they have strung us alongThey changed our Reso
I purchased a very expensive extended warranty from Dell by phone and email The selling point that convinced me to buy was an alleged $gift card usable at Dell During the purchase phase, I received four emails from Dell, trying to convince me to buy I never, however, received any gift card When I finally needed something from Dell and tried to inquire about the gift card, they informed me that it had been sent, had a 90-day expiration time, and had expired I did not receive any card or information about it, and Dell agrees that no card has ever been never used by me, but they refuse to do remedy the situationTo me, this seems very short sightedI own an Alienware laptop that I use for professional design work, I consult on purchase of computers for others, including a non-profit organization It wouldn't cost Dell $to give me the $gift card that they owe meThey would more than make up for their cost in future purchases and customer good-will, but they refuse It was very difficult to understand their representativeI asked to be transferred to the U.Sand/or to speak with someone whom I could understand, but the request was refused As best I could comprehend, after multiple calls, the representative said that he might -- he wasn't sure --consider giving me "some" discount AFTER I purchase something from Dell I told him what I needed, but he would not tell me what the amount of discount would be until after I make a purchase I don't consider that a reasonable business practice The reason he gave me as to why Dell would not send the gift card is that, since they believe they've sent it, despite the fact that it hasn't been used, their "systems" can't handle sending it again Dell, an enormous tech company, and their "systems" can't handle something that probably any small business could manage to do Beyond that, the representative was whiny and repeated, over and over, his interpretation of policy, like an automatonI also don't find that Dell has done a good job at taking over Alienware computers So I'll never again purchase from Dell myself and will recommend to others that they not buy from Dell
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
January 30, I purchased a laptop from Dell having it billed to my Dell Financial account I decided I did not want to keep it I submitted a return request online with no response, sent a couple of emails with no response Finally on 02/18, I called Dell about returning my laptop, the rep told me that their online site is not good and once the laptop was received it would take 10-business days to credit She sent me a UPS label via email I then sent the laptop back and it was received by Dell on 02/ On 03/07-I spoke with another rep about returning another laptop (not to confident I'll see a credit for that either) but also inquiring about my initial laptop He said it was received and mentioned days to credit it I called Dell on 03/and a rep asked for my info, put me on hold for 10+ minutes and I hung up because I think he forgot me I called back and spoke to another rep who was VERY rude I told her I was frustrated with being on hold and not being able to g