New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable
Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms *** going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $Dell gift cardI agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within days)I contacted Dell and was told that there was no record of the promotion or gift cardI continued to pursue the matter until I was fed up and requested cancellation of the warranty extensionOnly then was I told that they would honor the promotion and I could expect the gift card in 6-weeksI continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-daysI no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # *** for a total of $after discounts
Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request
I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached)
This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost
The
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was *** My credit card was given to *** *** over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # *** I have been speaking with *** who is the manager of the sales rep that made the error at x *** who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
The Dell corporation is not honoring the extended warranty I purchased for a computer nor are they honoring the one year manufacture warranty They are giving me the run around, forwarding my issues to other divisions then not following through on their word to refund or even exchange the computer for one of equal dimensions, operating systems, and cost
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives
One Dell representative actual told me, more or less:
"If you cannot understand what I am telling you then I can't help you."
Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer
I will try my best to never buy anything from Dell ever again.?
I spoke to Dell Sales (Salesperson: *** *** on 02/04/2016) he was nice and gave me a quote for my required machineQuote No *** for USD with a validity of 03/05/
I confirmed the order on Feb 10th, with a gentleman *** *** the details are: Dell Purchase ID : *** Cr : ***
I received the order email confirmation for order No ***, when I check the order I found the following descrepencies
my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter
when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter
I called back and was connected with one Victor ***, emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
I bought a Dell XPS on 12/18/The Dell Service Tag is ***I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M
Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service
At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
I'm going to keep this short and to the point:
I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
I have purchased a laptop from Dell through their phone customer service in MarchThey setup a financing account with interest freeI have not purchased anything else afterwardTwo months later, there are mysterious charges of total $I called Dell and told them I did not make any purchaseThey called me back and said that it was optional warranty charge, they will remove it if we don't want itWe declined the warranty chargeWe never authorized such purchasesHowever they did not remove itNext month another additional charge of $appears in the accountI called their fraud department on 6/They put my account on hold and investigateThey advised me that no charges will come through during on hold / investigation periodHowever, more charges are coming through during the investigation periodI called and they said no worry I will not be responsibleAfter their days investigation policy, I received a letter that because they don't have my contact info, I
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider *** *** and I have the fastest internet service they provide with no issuesI contacted *** about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
I purchased an Alienware rabout a year ago with an extended warrenty of up to yearsI barely used my laptop until recently and noticed that my screen had micro stutter and graphical issuesI sent it in as told and they fixed itUpon recieving it, I noticed it was making strange frequency noises that it didnt make beforeI called them again and they claimed it was an issue with the SSD which is a hard drive that it usesThey replaced it but the noises are still occurringAfter contacting them again, they began to tell me tht itwas for MY COMPUTER to do that, yet it never did that beforeAs I continued to speak with them I decided that I would buy the EXACT same one and see if this was trueUpon getting the new one, it didnt make those noises I called them back and stated that the new one is silent and the one they repaired a couple of times is making that noiseThey then told me that not all computers will be the same even if its the exact same specsThe probl
New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable
Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms *** going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $Dell gift cardI agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within days)I contacted Dell and was told that there was no record of the promotion or gift cardI continued to pursue the matter until I was fed up and requested cancellation of the warranty extensionOnly then was I told that they would honor the promotion and I could expect the gift card in 6-weeksI continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-daysI no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # *** for a total of $after discounts
Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request
I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached)
This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost
The
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was *** My credit card was given to *** *** over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # *** I have been speaking with *** who is the manager of the sales rep that made the error at x *** who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
The Dell corporation is not honoring the extended warranty I purchased for a computer nor are they honoring the one year manufacture warranty They are giving me the run around, forwarding my issues to other divisions then not following through on their word to refund or even exchange the computer for one of equal dimensions, operating systems, and cost
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives
One Dell representative actual told me, more or less:
"If you cannot understand what I am telling you then I can't help you."
Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer
I will try my best to never buy anything from Dell ever again.?
I spoke to Dell Sales (Salesperson: *** *** on 02/04/2016) he was nice and gave me a quote for my required machineQuote No *** for USD with a validity of 03/05/
r : ***
I confirmed the order on Feb 10th, with a gentleman *** *** the details are: Dell Purchase ID : ***
C
I received the order email confirmation for order No ***, when I check the order I found the following descrepencies
my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter
when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter
I called back and was connected with one Victor ***, emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
I bought a Dell XPS on 12/18/The Dell Service Tag is ***I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M
Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service
At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
I'm going to keep this short and to the point:
I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
I have purchased a laptop from Dell through their phone customer service in MarchThey setup a financing account with interest freeI have not purchased anything else afterwardTwo months later, there are mysterious charges of total $I called Dell and told them I did not make any purchaseThey called me back and said that it was optional warranty charge, they will remove it if we don't want itWe declined the warranty chargeWe never authorized such purchasesHowever they did not remove itNext month another additional charge of $appears in the accountI called their fraud department on 6/They put my account on hold and investigateThey advised me that no charges will come through during on hold / investigation periodHowever, more charges are coming through during the investigation periodI called and they said no worry I will not be responsibleAfter their days investigation policy, I received a letter that because they don't have my contact info, I
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider *** *** and I have the fastest internet service they provide with no issuesI contacted *** about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
Dell shipped Order Number ***, then upon arriving rerouted the package back to DellNo refund has been issued
I purchased an Alienware rabout a year ago with an extended warrenty of up to yearsI barely used my laptop until recently and noticed that my screen had micro stutter and graphical issuesI sent it in as told and they fixed itUpon recieving it, I noticed it was making strange frequency noises that it didnt make beforeI called them again and they claimed it was an issue with the SSD which is a hard drive that it usesThey replaced it but the noises are still occurringAfter contacting them again, they began to tell me tht itwas for MY COMPUTER to do that, yet it never did that beforeAs I continued to speak with them I decided that I would buy the EXACT same one and see if this was trueUpon getting the new one, it didnt make those noises I called them back and stated that the new one is silent and the one they repaired a couple of times is making that noiseThey then told me that not all computers will be the same even if its the exact same specsThe probl