On July 4, I ordered a Canon zoom lens and Canon camera bag from Dell Inc Both items were listed as in stock and available As of today, August 2, 2017, both items have not shipped or been received I tried to cancel the order and was told I could not cancel the order No one in customer service can tell me when I can expect my items to ship Not the first time I've ordered from Dell and have never had trouble before Not sure why my order details are such a mystery Also my Dell credit account is pending this sale
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty
I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.)
took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times)
Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12)
After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
I've bought a laptop on November at *** ***, On January/February (out of return to store period) the screen went dark, after a few calls they told me to send the laptop somewhere, they sent me a prepaid mail postage, sent the laptop, was told that they will refund me, nothing happened, after a few emails asking what happened they told me the refunded the money to *** ***, wen to *** *** they have no idea why they said that, the money wasn't sent to them, been sending emails for the past month to Dell and they all agree they owe me the money and they keep saying that everything is fine and keep giving me different email addresses of different people but I'm out of my laptop and my $They don't careI need a firm date WHEN my refund is going to be sent
Purchased a Alienware 17R Laptop (service TAG ***) from Dell in February through sales representative *** ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages *** *** who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
Dell Auto renew for Office SubscriptionThis company makes it impossible to locate the turn off for auto renew on a subscriptionI was charged for a officerenewal and was told that it is not possible to cancel it now because it already renewedHowever I had to have a service provider access my laptop and account to show me where the product was located because its impossible to findTHey will immediately turn it off and end access but you get zero money backDefinitely a scam! They make it very difficult actually impossible to find the shut offEmail is not accepted
Representatives from Dell Inchave been repeatedly calling my cell phone (of which the number is on the national Do Not Call list) claiming that my IP network has been hackedAfter at least calls, finally asked to speak to a supervisor because, unfortunately, the representatives have such thick accents and poor English that I could not understand what they were sayingHowever, I haven't had a Dell computer in over yearsThe supervisor told me that it was a serious issue and could only be resolved if I buy their network coverage
I do not have a Dell computer and I have network coverage on my current device (through another service)I have repeatedly asked the representatives to stop calling me and it sounds like a scam from Dell (saying I have serious network issue - how would they know that? - and that only their software can fix the problem)
I would like my phone number removed from whatever lists they have immediately and these phone calls to stopAlso, I strong
Less than STAR....Purchased a brand new laptop to have work for less than hrsHad Tech Support tell me that it was my fault and wanted me to send it out for repairs for over weeksI refused and wanted to speak with someone that could do something for me I kept being told I had to wait for calls and be close to my phone in order to not miss them Since all customer service is done overseas they do not adhere to any requests for particular times that you as a customer would be availableAll I got was a run around that they could send me a new laptop which they could not give me a time of delivery or send out a tech to replace the hard drive in a couple of daysI chose the latter with a deadline for the service to be done or to get my money backThen did not get a call to schedule until the day of the appt at which point I was told they didn't have any techs available to serviceSpent more than hours trying to reach the resolution team person I was working with to get the shipping label to mail back my laptop only to get them to call me back after phone calls one which I was a hung up on, separate emails asking for a call backFinally several hours later I get the call back saying a label will be set up Also putting the fault once again on me since the company they contracted with could not provide the service in the time frame establishedCould not get them to expedite the shipping for a fast return and didn't get it until less than minutes before UPS closedThey refused to give me a US Corp number and said they were the highest that I could get to speak to someone about their customer serviceI asked if there was a way to speak to someone in the US and was told noyears as a loyal Dell customer not any more
I purchased a Dell laptop via ***It was back ordered for over a monthIt was shipped DIRECTLY from Dell to meWhen it came I RIGHT AWAY noticed the track pad sticking when clicking on something and alerted ***I was told it may be because it's newI also let them know the charging cable keeps falling out while charging
Fast forward a month and this is still happeningI bought this laptop for work and literally am on the verge of being fired because of the issues it causes when it's stuck downI called Dell directly and had a man who TOLD ME he was from India so he could not understand ME! He told me I had two options; to send it in and be without my laptop for 2-weeks and he said it could take longerPay dollars for someone to come to my house and fix it
I explained that if I did not have my laptop for even a week I would lose my job and I do not think it's fair I pay something for someone to come to my home when they sold me a "lemon" and it's been broken sin
Upon making my purchasing decision the Dell website clearly indicated that my order would receive $in "Dell Loyalty Rewards"At no point during the checkout process did the website indicate that payment via Dell Gift Card would void out the rewards
Hello,
On August 16, 2016, I bought a Dell Inspiron laptop through ***Initially, I was given a faulty charger, which after contacting Dell, I was able to get a replacement forA few months ago (~March), however, another problem arose with the laptopThe left hinge of the laptop started making weird clicks whenever I opened and closed the laptopI had dismissed it at first, but soon, I found the source of the clickingThe left hinge had broken off from the bottom chassis and now whenever I opened it, it would start breaking even more
Since I am a student and was too busy during that time to call Dell and fix the issue, I decided to wait till the summer to call themAfter calling them, I was told that it was through my fault that the left hinge had been broken and that I had to pay $to get it fixedI was surprised at first, so I did more research on the problem, wondering if there was an easier way to fix itI then came upon many forum posts and other mes
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag ***
I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late
After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop
The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one
The original laptop was never fully functional, had issues with wifi connectio
Dell Premium Support (in India) totally messed up my computer to the point it would require a factory image restore nowI do not want to do thisI bought Dell Premium Support with a new PC, delivered in March The monitor was broken when it arrivedHad to get anotherI had ordered and paid for Adobe Acrobat, and it was not on the computerSupport then put it onThe flimsy vertical optical drive broke mechanically, and a tech had to come to the house and replace it
I was having a problem with the Microsoft Edge browser in my e-mail, but it worked elsewhereI called Premium Support, and a tech downloaded the recent, buggy test version of Windows Creators upgrade for Windows I did not want this upgradeI had ignored the messages to try itThe tech downloaded it before I knew what was happeningIt totally messed up my computerThe Edge browser quit working at allI had to download ChromeThen another "Premium" Support tech mucked around in my computer trying to fix everything, and everything he did looked alarming to the point I said, "Wait, what are you doing?" He responded rudelyHe proceededMy computer has been a total mess sinceThese Premium people did not even create restore points for what they did, and the computer shows no restore point to go back before the Windows Creators upgradeI have looked at the options, and factory reset seems the only good one, but I am afraid of itI don't trust the Dell techs now, and I don't know how to do it myself if problems happenedI don't think my computer would be like it was beforeAlso, the support techs do not call at the scheduled time, and I can't understand most of themThe accents are too heavyI need this computer for workI am recovering from Stage cancer surgeriesI am not supposed to have stress like thisHours and days and months on the phone with people in India I have paid to wreck my computerHelp!!!! I will never buy anything from Dell againMicrosoft is the pits as well
I purchased two hard drives from Dell Inc almost a month ago The package was to be delivered via day delivery
Instead of being delivered, they recalled the package (per the tracking number provided to me)
I never received the package, nor an email telling me my order was cancelled, and I also have not received a refund for the order
My problem is with my personal laptop I purchased Complete Care which is "supposed to" include a warranty for accidental damage but this isnt true Having accidentally submerged my laptop n salt water I attempted to take advantage of the warranty After being put on hold multiple times for a total of 70mins, I was told that I had to send them my laptop and if they decided they couldn't fix it I would get a replacement laptop From the day I would send them my laptop to the day I would receive one back in up to months The terms of their agreement dont specify a time but my expectation, which I feel was reasonable, was that I would not have to go months without a computer In the terms of the agreement it says:
"In some cases, where we can determine over the telephone that a replacement part or Supported Product will be necessary, we may in our discretion, offer to provide a replacement part or product (“Replacement Item”) to you immediately (an “Advanced Exchange”)"
The company sold me a laptop with certain specs, including a next-day premium warranty service in the total costThe company sent me a product inferior to the advertised productUpon receiving the said inferior product (specifically, the battery in the laptop is smaller/less powerful than was advertised at time of sale) and realizing the discrepancy, I notified the company over weeks ago around 7/31/The company promised to provide me the correct battery as a replacementIts been weeks since then and the company has failed to provide the replacement battery inspite of me paying for the next-day premium warranty service as part of the original sale Having spent several hours on the phone on multiple occasions and falsely creating replacement orders and cancelling them subsequently its clear the company does not have the replacement part availableI then asked them to provide a $refund so I can purchase the bigger battery elsewhere, OR provide a replacement laptop with
I have purchased a product from Dell (order number - ***) and had to return it because it was defectiveI have returned the product and they received it on Dec 22, but I am yet to receive the refund
I have contacted several times to customer care and every time they issue a case number and say it will get process in 24-hours but nothing happens for daysI have contacted them 4-times and every times I get a scripted message and they do not transfer the call to their supervisor as wellWhen I had called on 02/02, they promise me that I will get my money back within hours and provided me the Case number - ***He said, he is going to call me personally witin hours to let me know that refund is processed but it did not happenWhen I called today 02/09, I finally get to speak to CSR supervisor and he said the same scripted message that I will get the refund within hoursThey even told me that even CEO of Dell can not do anything but wait.:) I have fi
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both
On July 4, I ordered a Canon zoom lens and Canon camera bag from Dell Inc Both items were listed as in stock and available As of today, August 2, 2017, both items have not shipped or been received I tried to cancel the order and was told I could not cancel the order No one in customer service can tell me when I can expect my items to ship Not the first time I've ordered from Dell and have never had trouble before Not sure why my order details are such a mystery Also my Dell credit account is pending this sale
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty
I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.)
took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times)
Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12)
After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
I've bought a laptop on November at *** ***, On January/February (out of return to store period) the screen went dark, after a few calls they told me to send the laptop somewhere, they sent me a prepaid mail postage, sent the laptop, was told that they will refund me, nothing happened, after a few emails asking what happened they told me the refunded the money to *** ***, wen to *** *** they have no idea why they said that, the money wasn't sent to them, been sending emails for the past month to Dell and they all agree they owe me the money and they keep saying that everything is fine and keep giving me different email addresses of different people but I'm out of my laptop and my $They don't careI need a firm date WHEN my refund is going to be sent
Purchased a Alienware 17R Laptop (service TAG ***) from Dell in February through sales representative *** ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages *** *** who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
Dell Auto renew for Office SubscriptionThis company makes it impossible to locate the turn off for auto renew on a subscriptionI was charged for a officerenewal and was told that it is not possible to cancel it now because it already renewedHowever I had to have a service provider access my laptop and account to show me where the product was located because its impossible to findTHey will immediately turn it off and end access but you get zero money backDefinitely a scam! They make it very difficult actually impossible to find the shut offEmail is not accepted
Representatives from Dell Inchave been repeatedly calling my cell phone (of which the number is on the national Do Not Call list) claiming that my IP network has been hackedAfter at least calls, finally asked to speak to a supervisor because, unfortunately, the representatives have such thick accents and poor English that I could not understand what they were sayingHowever, I haven't had a Dell computer in over yearsThe supervisor told me that it was a serious issue and could only be resolved if I buy their network coverage
I do not have a Dell computer and I have network coverage on my current device (through another service)I have repeatedly asked the representatives to stop calling me and it sounds like a scam from Dell (saying I have serious network issue - how would they know that? - and that only their software can fix the problem)
I would like my phone number removed from whatever lists they have immediately and these phone calls to stopAlso, I strong
Less than STAR....Purchased a brand new laptop to have work for less than hrsHad Tech Support tell me that it was my fault and wanted me to send it out for repairs for over weeksI refused and wanted to speak with someone that could do something for me I kept being told I had to wait for calls and be close to my phone in order to not miss them Since all customer service is done overseas they do not adhere to any requests for particular times that you as a customer would be availableAll I got was a run around that they could send me a new laptop which they could not give me a time of delivery or send out a tech to replace the hard drive in a couple of daysI chose the latter with a deadline for the service to be done or to get my money backThen did not get a call to schedule until the day of the appt at which point I was told they didn't have any techs available to serviceSpent more than hours trying to reach the resolution team person I was working with to get the shipping label to mail back my laptop only to get them to call me back after phone calls one which I was a hung up on, separate emails asking for a call backFinally several hours later I get the call back saying a label will be set up Also putting the fault once again on me since the company they contracted with could not provide the service in the time frame establishedCould not get them to expedite the shipping for a fast return and didn't get it until less than minutes before UPS closedThey refused to give me a US Corp number and said they were the highest that I could get to speak to someone about their customer serviceI asked if there was a way to speak to someone in the US and was told noyears as a loyal Dell customer not any more
I purchased a Dell laptop via ***It was back ordered for over a monthIt was shipped DIRECTLY from Dell to meWhen it came I RIGHT AWAY noticed the track pad sticking when clicking on something and alerted ***I was told it may be because it's newI also let them know the charging cable keeps falling out while charging
Fast forward a month and this is still happeningI bought this laptop for work and literally am on the verge of being fired because of the issues it causes when it's stuck downI called Dell directly and had a man who TOLD ME he was from India so he could not understand ME! He told me I had two options; to send it in and be without my laptop for 2-weeks and he said it could take longerPay dollars for someone to come to my house and fix it
I explained that if I did not have my laptop for even a week I would lose my job and I do not think it's fair I pay something for someone to come to my home when they sold me a "lemon" and it's been broken sin
Upon making my purchasing decision the Dell website clearly indicated that my order would receive $in "Dell Loyalty Rewards"At no point during the checkout process did the website indicate that payment via Dell Gift Card would void out the rewards
Hello,
On August 16, 2016, I bought a Dell Inspiron laptop through ***Initially, I was given a faulty charger, which after contacting Dell, I was able to get a replacement forA few months ago (~March), however, another problem arose with the laptopThe left hinge of the laptop started making weird clicks whenever I opened and closed the laptopI had dismissed it at first, but soon, I found the source of the clickingThe left hinge had broken off from the bottom chassis and now whenever I opened it, it would start breaking even more
Since I am a student and was too busy during that time to call Dell and fix the issue, I decided to wait till the summer to call themAfter calling them, I was told that it was through my fault that the left hinge had been broken and that I had to pay $to get it fixedI was surprised at first, so I did more research on the problem, wondering if there was an easier way to fix itI then came upon many forum posts and other mes
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag ***
I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late
After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop
The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one
The original laptop was never fully functional, had issues with wifi connectio
Dell Premium Support (in India) totally messed up my computer to the point it would require a factory image restore nowI do not want to do thisI bought Dell Premium Support with a new PC, delivered in March The monitor was broken when it arrivedHad to get anotherI had ordered and paid for Adobe Acrobat, and it was not on the computerSupport then put it onThe flimsy vertical optical drive broke mechanically, and a tech had to come to the house and replace it
I was having a problem with the Microsoft Edge browser in my e-mail, but it worked elsewhereI called Premium Support, and a tech downloaded the recent, buggy test version of Windows Creators upgrade for Windows I did not want this upgradeI had ignored the messages to try itThe tech downloaded it before I knew what was happeningIt totally messed up my computerThe Edge browser quit working at allI had to download ChromeThen another "Premium" Support tech mucked around in my computer trying to fix everything, and everything he did looked alarming to the point I said, "Wait, what are you doing?" He responded rudelyHe proceededMy computer has been a total mess sinceThese Premium people did not even create restore points for what they did, and the computer shows no restore point to go back before the Windows Creators upgradeI have looked at the options, and factory reset seems the only good one, but I am afraid of itI don't trust the Dell techs now, and I don't know how to do it myself if problems happenedI don't think my computer would be like it was beforeAlso, the support techs do not call at the scheduled time, and I can't understand most of themThe accents are too heavyI need this computer for workI am recovering from Stage cancer surgeriesI am not supposed to have stress like thisHours and days and months on the phone with people in India I have paid to wreck my computerHelp!!!! I will never buy anything from Dell againMicrosoft is the pits as well
I purchased two hard drives from Dell Inc almost a month ago The package was to be delivered via day delivery
Instead of being delivered, they recalled the package (per the tracking number provided to me)
I never received the package, nor an email telling me my order was cancelled, and I also have not received a refund for the order
My problem is with my personal laptop I purchased Complete Care which is "supposed to" include a warranty for accidental damage but this isnt true Having accidentally submerged my laptop n salt water I attempted to take advantage of the warranty After being put on hold multiple times for a total of 70mins, I was told that I had to send them my laptop and if they decided they couldn't fix it I would get a replacement laptop From the day I would send them my laptop to the day I would receive one back in up to months The terms of their agreement dont specify a time but my expectation, which I feel was reasonable, was that I would not have to go months without a computer In the terms of the agreement it says:
"In some cases, where we can determine over the telephone that a replacement part or Supported Product will be necessary, we may in our discretion, offer to provide a replacement part or product (“Replacement Item”) to you immediately (an “Advanced Exchange”)"
The company sold me a laptop with certain specs, including a next-day premium warranty service in the total costThe company sent me a product inferior to the advertised productUpon receiving the said inferior product (specifically, the battery in the laptop is smaller/less powerful than was advertised at time of sale) and realizing the discrepancy, I notified the company over weeks ago around 7/31/The company promised to provide me the correct battery as a replacementIts been weeks since then and the company has failed to provide the replacement battery inspite of me paying for the next-day premium warranty service as part of the original sale Having spent several hours on the phone on multiple occasions and falsely creating replacement orders and cancelling them subsequently its clear the company does not have the replacement part availableI then asked them to provide a $refund so I can purchase the bigger battery elsewhere, OR provide a replacement laptop with
I have purchased a product from Dell (order number - ***) and had to return it because it was defectiveI have returned the product and they received it on Dec 22, but I am yet to receive the refund
I have contacted several times to customer care and every time they issue a case number and say it will get process in 24-hours but nothing happens for daysI have contacted them 4-times and every times I get a scripted message and they do not transfer the call to their supervisor as wellWhen I had called on 02/02, they promise me that I will get my money back within hours and provided me the Case number - ***He said, he is going to call me personally witin hours to let me know that refund is processed but it did not happenWhen I called today 02/09, I finally get to speak to CSR supervisor and he said the same scripted message that I will get the refund within hoursThey even told me that even CEO of Dell can not do anything but wait.:) I have fi
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both