On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July I was transferred to six different people and no one could tell me anything Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
I ordered an XPS All-In-One computer Upon opening the box and setting up the computer, I have had nothing but trouble I contacted Dell the same day I set up the computer, and a technician recently confirmed I have contacted the company since setting it up I have spent an extended length of time on the phone with Dell technical support to fix the issue, only to not have it fixed When I asked for Dell to take the system back, this was refused as days had passed I travel extensively in my work, so resolving the issues within days was not possible I was told by Dell representatives the computer could be exchanged I then asked to have the system exchanged Upon making this request, I was informed this was also not possible
I recently visited the Dell website and learned the system is no longer sold I only wish to get a refund; however Dell will not stand behind its product
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is *** Later in the day I received an email from Dell stating my order *** has been shipped and provided a tacking number
Yesterday, November 25, *** deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors
I looked up Dell’s cr and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative (***) who informed me the advertised price was
On 4/5/I purchased a Samsung TV from Dell Order #*** This order included a $Promotional Gift Card to be issued at a later date I received the Gift Card on 4/18/2016, but the amount received was $ $less than the order, I placed online, stated I would receive I have made repeated calls to Dell, been put on hold for over an hour, and then cut off and transferred to another line where I was again put on hold
I purchased a television from Dell using their online ordering platformThe order was placed January with a projected delivery date of January 16, When the shipping date came, I waited at my home only to receive a call from the delivery company stating that they could not deliver on the dateI told the delivery company to return the product to the company since the future delivery date options were weeks awayI called Dell and informed them the product was going to be returned by the delivery companyIn the two weeks following, I reached out to Dell to find out if they received the returned package and they had received itI asked when the refund would be returned and they informed me in the next few business daysIt has now been one month since purchase and I have not received the refundI sent a follow up message todayThe order number that is in question is order number: ***As of today I still have a balance on my Dell preferred charge account and I am accrui
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store
Tried to register the laptop to get Dell warranty service
Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy
Dell says to talk back to bestbuy to get the previous information of the customer
Bestbuy says they can't get the previous information of customer
Dell can't release current customer information / change the information even thought I'm the owner of the laptop
When you buy an expensive computer and it breaks two times in four months REPLACE IT OR REFUND IT DAYS A WEEK NOT EVERYONE HAS TIME TO SIT AROUND AND DIAGNOSE PROBLEMS THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE OR THAT YOU CANT EVEN FIX ITS THE MAKE A COMPUTER THAT WORKS AND REALIZE THAT PEOPLE USE COMPUTERS DAILY THANKS FOR MAKING ME MISS DEADLINES BECAUSE OF YOUR INCOMPETENCE I DON'T WANT ANYTHING TO DO WITH YOUR BRAND ALL I WANT IS MY REFUND FOR DOLLARS DELL AND BESTBUY THE TWO MOST WORTHLESS UNHELPFUL COMPANIES AROUND REALLY APPRECIATE YOUR UNDERSTANDINGNOT NEVER BUYING A DELL AGAIN OR SHOPPING AT BEST BUY IN FACT MAKING THE MAC SWITCH AT LEAST WHEN YOU SPEND MONEY ON THOSE COMPUTERS YOU GET A GOOD PRODUCT THAT DOESN'T BREAK TWICE IN MONTHS THANKS FOR MAKING THAT DECISION FOR ME
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day
I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
Dear Sir/Madam,
Good morningThis is *** *** ***I have purchased a *** Latitude *** laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is *** The service tag of laptop is ***I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this *** Latitude *** laptop along with *** warranty to my Indian company called "Plentyware Software Solutions" based in ***, India which is also a Small and Medium Business company for business reasons
From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with *** India on February 22nd 2017, by calling them at the contact number provided by them in their support website*** Tec
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
Bought a TV from Dell and was supposed to receive a $gift card as a promotion
After waiting a month, I called Dell and they said "wait more"
After waiting for months, they finally emailed me the gift card WITHOUT expiration date
So, on March 1st, I used that gift card as a partial payment for new computer system
Next dayDell informed me that gift card can't be used because it's already expired
As per instruction on Dell's email, I called ###-###-#### option
I got either disconnected or on hold for more than an hour
So, today (March 7th), I started to call that number again at 1pm
I couldn't get a hold of anyone, and my call kept going back to customer service dept, and they kept sending me back to gift card dept
Now, it's 4:45pm and I gave up
On September 22nd, I purchased a Dell Desktop, along with printer, dual monitors and “Extended Premium Support with Onsite Service After Remote Diagnosis” for a total amount of $2,I received deliveries within approximately one week of making that purchase
Upon receipt, I contacted Dell for assistance in connecting and configuring the systemAlthough I spent well over sixteen hours on the phone, spanning three days, to connect and resolve what should have been simple tasks, however this poor experience is not my purpose hereMy current complaint is about three manufacturers defects that were discovered during the process of connecting and configuring the system:
1) The CD tray does not close without multiple efforts and is defectiveWhen it is closed, it sometimes opens spontaneously
2) Each monitor came with three cords to connect to the CPUWe only needed one of the three for each monitor, and since the tech didn’t know which one was correct, we tried all
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July I was transferred to six different people and no one could tell me anything Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
I ordered an XPS All-In-One computer Upon opening the box and setting up the computer, I have had nothing but trouble I contacted Dell the same day I set up the computer, and a technician recently confirmed I have contacted the company since setting it up I have spent an extended length of time on the phone with Dell technical support to fix the issue, only to not have it fixed When I asked for Dell to take the system back, this was refused as days had passed I travel extensively in my work, so resolving the issues within days was not possible I was told by Dell representatives the computer could be exchanged I then asked to have the system exchanged Upon making this request, I was informed this was also not possible
I recently visited the Dell website and learned the system is no longer sold I only wish to get a refund; however Dell will not stand behind its product
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is *** Later in the day I received an email from Dell stating my order *** has been shipped and provided a tacking number
r and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative (***) who informed me the advertised price was
Yesterday, November 25, *** deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors
I looked up Dell’s c
Customer service personnel are sticking to script rather than solving customer problem
On 4/5/I purchased a Samsung TV from Dell Order #*** This order included a $Promotional Gift Card to be issued at a later date I received the Gift Card on 4/18/2016, but the amount received was $ $less than the order, I placed online, stated I would receive I have made repeated calls to Dell, been put on hold for over an hour, and then cut off and transferred to another line where I was again put on hold
I purchased a television from Dell using their online ordering platformThe order was placed January with a projected delivery date of January 16, When the shipping date came, I waited at my home only to receive a call from the delivery company stating that they could not deliver on the dateI told the delivery company to return the product to the company since the future delivery date options were weeks awayI called Dell and informed them the product was going to be returned by the delivery companyIn the two weeks following, I reached out to Dell to find out if they received the returned package and they had received itI asked when the refund would be returned and they informed me in the next few business daysIt has now been one month since purchase and I have not received the refundI sent a follow up message todayThe order number that is in question is order number: ***As of today I still have a balance on my Dell preferred charge account and I am accrui
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
nothing in life sucks more than trying to get tech help from dell, I will never EVER BUY A DELL PRODUCT AGAIN
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store
Tried to register the laptop to get Dell warranty service
Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy
Dell says to talk back to bestbuy to get the previous information of the customer
Bestbuy says they can't get the previous information of customer
Dell can't release current customer information / change the information even thought I'm the owner of the laptop
When you buy an expensive computer and it breaks two times in four months REPLACE IT OR REFUND IT DAYS A WEEK NOT EVERYONE HAS TIME TO SIT AROUND AND DIAGNOSE PROBLEMS THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE OR THAT YOU CANT EVEN FIX ITS THE MAKE A COMPUTER THAT WORKS AND REALIZE THAT PEOPLE USE COMPUTERS DAILY THANKS FOR MAKING ME MISS DEADLINES BECAUSE OF YOUR INCOMPETENCE I DON'T WANT ANYTHING TO DO WITH YOUR BRAND ALL I WANT IS MY REFUND FOR DOLLARS DELL AND BESTBUY THE TWO MOST WORTHLESS UNHELPFUL COMPANIES AROUND REALLY APPRECIATE YOUR UNDERSTANDINGNOT NEVER BUYING A DELL AGAIN OR SHOPPING AT BEST BUY IN FACT MAKING THE MAC SWITCH AT LEAST WHEN YOU SPEND MONEY ON THOSE COMPUTERS YOU GET A GOOD PRODUCT THAT DOESN'T BREAK TWICE IN MONTHS THANKS FOR MAKING THAT DECISION FOR ME
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day
I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
Dear Sir/Madam,
Good morningThis is *** *** ***I have purchased a *** Latitude *** laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is *** The service tag of laptop is ***I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this *** Latitude *** laptop along with *** warranty to my Indian company called "Plentyware Software Solutions" based in ***, India which is also a Small and Medium Business company for business reasons
From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with *** India on February 22nd 2017, by calling them at the contact number provided by them in their support website*** Tec
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
Bought a TV from Dell and was supposed to receive a $gift card as a promotion
After waiting a month, I called Dell and they said "wait more"
After waiting for months, they finally emailed me the gift card WITHOUT expiration date
So, on March 1st, I used that gift card as a partial payment for new computer system
Next dayDell informed me that gift card can't be used because it's already expired
As per instruction on Dell's email, I called ###-###-#### option
I got either disconnected or on hold for more than an hour
So, today (March 7th), I started to call that number again at 1pm
I couldn't get a hold of anyone, and my call kept going back to customer service dept, and they kept sending me back to gift card dept
Now, it's 4:45pm and I gave up
On September 22nd, I purchased a Dell Desktop, along with printer, dual monitors and “Extended Premium Support with Onsite Service After Remote Diagnosis” for a total amount of $2,I received deliveries within approximately one week of making that purchase
Upon receipt, I contacted Dell for assistance in connecting and configuring the systemAlthough I spent well over sixteen hours on the phone, spanning three days, to connect and resolve what should have been simple tasks, however this poor experience is not my purpose hereMy current complaint is about three manufacturers defects that were discovered during the process of connecting and configuring the system:
1) The CD tray does not close without multiple efforts and is defectiveWhen it is closed, it sometimes opens spontaneously
2) Each monitor came with three cords to connect to the CPUWe only needed one of the three for each monitor, and since the tech didn’t know which one was correct, we tried all