Fact on 2-24-I purchased a Dell Inspiron Laptop from Dell online
I received the product approximately days after I ordered it online
I paid a total of for the product via my credit card
Fact: Upon arrival I following instructions on starting up the computer This computer had all software pre-installed (Windows 10)
Fact: Dell computer is Advertised of having 2GB of memory
Fact: while this computer is advertised of having the 2GB of memory Dell fails to disclose that due to the pre installed windows software THERE IS NO MEMORY AVAILABLE and you can not uninstall windows programs to make room
Fact: Within one week I was experiencing problem of Windows NOT being able to complete an update
Fact: On 4-10-I contacted Dell via the Online Service Request about windows not being able to update
I was told by customer service that I needed to update my memory to have more space I did not understand yet that there should already be space available and
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on
Primary small business computer We were assured by them that through expedited mail and internal process
they would have it back and working within less than a week
They were (I have extensive documentation about escalations filed which were later denied)unresponsive
After them stating that it was lost, found and refurbished we finally received it back a month later
and it was still not working and still had body parts falling off
Asked for a full refundignored Filed for escalationIgnored
Filed again for escalation and got call back from initial person stating that he was just getting back
to us and there had been no escalations on the record
Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them)
Additionally, the b
I placed an order on Dell.com and did not receive the itemI contacted with Dell and they admitted that the package is not receivedThe details of the order is as follows:
I contacted with Dell many times since the package was missing and Dell continued telling me that they will refund me
Below is one of the chatting transcripts with Dell agent:
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
03/02/11:23:26AM Session Started with Agent (*** *)
03/02/11:23:38AM Agent (*** *): "Thank you for contacting the Sales Resolutions TeamMy name is ***I am currently handling multiple chat request, I will help you as soon as possibleplease remain on hold for a few minutes."
03/02/11:24:31AM ***: "Hi"
03/02/11:24:35AM ***: "Thanks."
03/02/11:39:05AM Agent (*** *): "Thank you for contac
On September 15, I purchased a Dell Inspiron to use as a personal laptop It was delivered the following week as I was packing to leave for a work trip The computer sat in the box for about days while I was traveling After returning home, I configured the laptop and started to use the machine After about the 4th day, it crashes and shows the blue screen of death The same thing happened about days later I set the machine to original configuration and started over at loading programs About days later the computer does it again, I take the laptop to my work IT department and ask them to assist as I think I must be setting things up wrong and there are conflicts somewhere They decide to set to original configuration and go through the process again After getting the laptop returned, I kept getting the blue screen of death every or days
I contacted Dell explained the situation to them asking for a replacement They refused to replace I worked with level
I purchased a Dell personal computer in July, with the special understanding that Dell would provide installation software on appropriate media such as DVDs, CDs, flash drives, etcfor all software that was installed on this computer, and that Dell would not install any trial or demonstration software on this computer Dell has not provided this installation software although they were notified of this deficiency in early July, prior to expiration of the initial one year warranty, and they were notified again, several times by e-mail and telephone, in early July, prior to expiration of the of the additional second year warranty which Dell lured me into purchasing with a memory failure report from their automated SupportAssist program which was installed on this computer Dell customer service, and technical support personnel have been consistently adversarial over the past two years, and refused to fulfill Dell's sales obligations, as promised by their sales pe
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought
When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover
In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
Ordered a PSthat was on sale Dell Cancelled this for no reason I had plenty of room on my dell credit cardThey wont give me a reason; although they did bill me Concerned that they cancelled this item bc they didnt want to honor the sales price
I purchased three hard drives on Jan 1st, and made the payment with two Dell gift certificate, one is $(Exp: 01/18/2017) and the other is $(Exp: 01/27/2017) Later on Jan 9th, I was authorized to return these items with full refund The items were returned successfully and the refund was credit to the original two gift certificate on Feb 5th BTW: it took more than calls to get the refund credited back -- very frustrating During the last couple of calls, when I was told the credit would go back to original gift certificates, I raised concerns that both gift certificates would have been already expired by the time I received the creditI was reassured over the phone by multiple agents that the newly issued credit will reset the expiration dates of both gift certificates with a new day expiration date starting from the date I received the credit I checked the balance of both certificates on Feb 5th when I finally received the credit and both certificates showe
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I bought this order *** from Dell small business outlet on 3/6/for a total amount of $This order was cancelled over the phone and as a result, Dell called back the fedex delivery and the package was sent back to DellI was promised a full refund over the phone by Dell representativeDell issued a partial refund of $on 3/11/for this order and gave no explanation of not giving a full refundI called Dell customer service at least times and every time was always told to wait a few days for the difference of $to go back to my American Express card by different representativesIt's been almost months now I still don't see this refund of $backAnd I received an email from Dell on 5/24/saying the refund is backI waited another week: NOTHINGI called again and was told that the refund is referred to partial refund on 3/11/STILL NO FULL REFUND!!!
Purchased a alienware laptop, worth approximately $in April of since the purchase of this laptop I have had nothing but problemswithin the first moth they had to completely change the unit due to heat issuessince then I am continuing to have to have warranty work done to fix issue that keep recurringi am having power issues and motherboard issuesat this present ***e the laptop is completely dead and unusablethe goods I purchased from dell are unable to do what the goods are ordinarily used fori have asked to return the product or to receive the year premium warranty so I have some kind of assurance that when the original year warranty runs out I wont be left with a paper weight
Today is 21st of FebruaryOn November (days ago!!!) I applied for technical support because of the dead pixels on the screenFor days I have been deprived of my Precision Workstation, since their technician came, wasn’t able to install the part because the part provided by the company did not fit, so he disassembled the RAM and SSDs preparing it for the shipmentdays passed since Dell has received my workstation, and Dell has been retaining my workstation ever since without having anything done to it! Dell support has made numerous mistakes, pretended that they received a different laptop, denied their employees mistakes and any responsibility in a rude manner and continue to waste my time and make me lose my business, now they just ignore my emailsI have collected all the evidence, I keep record of all the phone calls, chats and emailsDell’s employees promised to have my laptop ready before my trip to Europe, but broke of their liabilities, quality and service promi
I recently had problems with my computerAfter a month of getting the run around with Dell with their India based customer service, they told me to send the computer in to have the hard drive wiped and the operating system reinstalled
What they did, was take the whole thing apart, and tell me I had to replace the motherboard, saying it had water damageThey Demanded that I give them money or I would never get my computer backThen after jumping thru dozens of hoops, I had to put it on my Dell preferred service card and they then fixed and billed me for numerous things, but not fixing the software which was the problemI then had to take it elsewhere to get the hard drive wiped and the system software and the other system reinstalledOn top of this, I have been harassed by their people, calling at all hours demanding this and that
I have been told that I have full coverage, no coverage and partial coverage as to fixing my computer, depending on who I talk to, time of day
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person (*** ***, ***_***@Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to *** and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call *** multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
Hello,
I am extremely dissatisfied with Dell and their customer serviceI really don't want to be but feel this extenuating circumstance will cause me to shop elsewhere in the future unless resolved in a just mannerI purchased a television set for a little more on Dell.com to receive a gift card with my purchase and Dell Advantage rewardsThe gift card totaled $125, and the rewards were $18, totaling $collectivelyThe gift card is supposed to arrive in electronic form 10-days after purchaseIt did notI had to go out of my way to contact customer support and fight to receive the gift card that I had been promisedDell had stated that I received the gift card and rewards on October 20th, but I have never been able to use itThe option never worked for me when I made multiple attempts to make purchases weeks and even months after that dateI am not responsible for any issues regarding their websiteIf I am promised this money through a promo, I should be able to actu
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix
1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode
2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office
3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent
Fact on 2-24-I purchased a Dell Inspiron Laptop from Dell online
I received the product approximately days after I ordered it online
I paid a total of for the product via my credit card
Fact: Upon arrival I following instructions on starting up the computer This computer had all software pre-installed (Windows 10)
Fact: Dell computer is Advertised of having 2GB of memory
Fact: while this computer is advertised of having the 2GB of memory Dell fails to disclose that due to the pre installed windows software THERE IS NO MEMORY AVAILABLE and you can not uninstall windows programs to make room
Fact: Within one week I was experiencing problem of Windows NOT being able to complete an update
Fact: On 4-10-I contacted Dell via the Online Service Request about windows not being able to update
I was told by customer service that I needed to update my memory to have more space I did not understand yet that there should already be space available and
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on
Primary small business computer We were assured by them that through expedited mail and internal process
they would have it back and working within less than a week
They were (I have extensive documentation about escalations filed which were later denied)unresponsive
After them stating that it was lost, found and refurbished we finally received it back a month later
and it was still not working and still had body parts falling off
Asked for a full refundignored Filed for escalationIgnored
Filed again for escalation and got call back from initial person stating that he was just getting back
to us and there had been no escalations on the record
Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them)
Additionally, the b
I placed an order on Dell.com and did not receive the itemI contacted with Dell and they admitted that the package is not receivedThe details of the order is as follows:
I contacted with Dell many times since the package was missing and Dell continued telling me that they will refund me
Below is one of the chatting transcripts with Dell agent:
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
03/02/11:23:26AM Session Started with Agent (*** *)
03/02/11:23:38AM Agent (*** *): "Thank you for contacting the Sales Resolutions TeamMy name is ***I am currently handling multiple chat request, I will help you as soon as possibleplease remain on hold for a few minutes."
03/02/11:24:31AM ***: "Hi"
03/02/11:24:35AM ***: "Thanks."
03/02/11:39:05AM Agent (*** *): "Thank you for contac
See case #***
This is still unresolved
On September 15, I purchased a Dell Inspiron to use as a personal laptop It was delivered the following week as I was packing to leave for a work trip The computer sat in the box for about days while I was traveling After returning home, I configured the laptop and started to use the machine After about the 4th day, it crashes and shows the blue screen of death The same thing happened about days later I set the machine to original configuration and started over at loading programs About days later the computer does it again, I take the laptop to my work IT department and ask them to assist as I think I must be setting things up wrong and there are conflicts somewhere They decide to set to original configuration and go through the process again After getting the laptop returned, I kept getting the blue screen of death every or days
I contacted Dell explained the situation to them asking for a replacement They refused to replace I worked with level
I purchased a Dell personal computer in July, with the special understanding that Dell would provide installation software on appropriate media such as DVDs, CDs, flash drives, etcfor all software that was installed on this computer, and that Dell would not install any trial or demonstration software on this computer Dell has not provided this installation software although they were notified of this deficiency in early July, prior to expiration of the initial one year warranty, and they were notified again, several times by e-mail and telephone, in early July, prior to expiration of the of the additional second year warranty which Dell lured me into purchasing with a memory failure report from their automated SupportAssist program which was installed on this computer Dell customer service, and technical support personnel have been consistently adversarial over the past two years, and refused to fulfill Dell's sales obligations, as promised by their sales pe
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought
When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover
In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
Ordered a PSthat was on sale Dell Cancelled this for no reason I had plenty of room on my dell credit cardThey wont give me a reason; although they did bill me Concerned that they cancelled this item bc they didnt want to honor the sales price
I purchased three hard drives on Jan 1st, and made the payment with two Dell gift certificate, one is $(Exp: 01/18/2017) and the other is $(Exp: 01/27/2017) Later on Jan 9th, I was authorized to return these items with full refund The items were returned successfully and the refund was credit to the original two gift certificate on Feb 5th BTW: it took more than calls to get the refund credited back -- very frustrating During the last couple of calls, when I was told the credit would go back to original gift certificates, I raised concerns that both gift certificates would have been already expired by the time I received the creditI was reassured over the phone by multiple agents that the newly issued credit will reset the expiration dates of both gift certificates with a new day expiration date starting from the date I received the credit I checked the balance of both certificates on Feb 5th when I finally received the credit and both certificates showe
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I bought this order *** from Dell small business outlet on 3/6/for a total amount of $This order was cancelled over the phone and as a result, Dell called back the fedex delivery and the package was sent back to DellI was promised a full refund over the phone by Dell representativeDell issued a partial refund of $on 3/11/for this order and gave no explanation of not giving a full refundI called Dell customer service at least times and every time was always told to wait a few days for the difference of $to go back to my American Express card by different representativesIt's been almost months now I still don't see this refund of $backAnd I received an email from Dell on 5/24/saying the refund is backI waited another week: NOTHINGI called again and was told that the refund is referred to partial refund on 3/11/STILL NO FULL REFUND!!!
Purchased a alienware laptop, worth approximately $in April of since the purchase of this laptop I have had nothing but problemswithin the first moth they had to completely change the unit due to heat issuessince then I am continuing to have to have warranty work done to fix issue that keep recurringi am having power issues and motherboard issuesat this present ***e the laptop is completely dead and unusablethe goods I purchased from dell are unable to do what the goods are ordinarily used fori have asked to return the product or to receive the year premium warranty so I have some kind of assurance that when the original year warranty runs out I wont be left with a paper weight
Today is 21st of FebruaryOn November (days ago!!!) I applied for technical support because of the dead pixels on the screenFor days I have been deprived of my Precision Workstation, since their technician came, wasn’t able to install the part because the part provided by the company did not fit, so he disassembled the RAM and SSDs preparing it for the shipmentdays passed since Dell has received my workstation, and Dell has been retaining my workstation ever since without having anything done to it! Dell support has made numerous mistakes, pretended that they received a different laptop, denied their employees mistakes and any responsibility in a rude manner and continue to waste my time and make me lose my business, now they just ignore my emailsI have collected all the evidence, I keep record of all the phone calls, chats and emailsDell’s employees promised to have my laptop ready before my trip to Europe, but broke of their liabilities, quality and service promi
I recently had problems with my computerAfter a month of getting the run around with Dell with their India based customer service, they told me to send the computer in to have the hard drive wiped and the operating system reinstalled
What they did, was take the whole thing apart, and tell me I had to replace the motherboard, saying it had water damageThey Demanded that I give them money or I would never get my computer backThen after jumping thru dozens of hoops, I had to put it on my Dell preferred service card and they then fixed and billed me for numerous things, but not fixing the software which was the problemI then had to take it elsewhere to get the hard drive wiped and the system software and the other system reinstalledOn top of this, I have been harassed by their people, calling at all hours demanding this and that
I have been told that I have full coverage, no coverage and partial coverage as to fixing my computer, depending on who I talk to, time of day
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person (*** ***, ***_***@Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to *** and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call *** multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
Hello,
I am extremely dissatisfied with Dell and their customer serviceI really don't want to be but feel this extenuating circumstance will cause me to shop elsewhere in the future unless resolved in a just mannerI purchased a television set for a little more on Dell.com to receive a gift card with my purchase and Dell Advantage rewardsThe gift card totaled $125, and the rewards were $18, totaling $collectivelyThe gift card is supposed to arrive in electronic form 10-days after purchaseIt did notI had to go out of my way to contact customer support and fight to receive the gift card that I had been promisedDell had stated that I received the gift card and rewards on October 20th, but I have never been able to use itThe option never worked for me when I made multiple attempts to make purchases weeks and even months after that dateI am not responsible for any issues regarding their websiteIf I am promised this money through a promo, I should be able to actu
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix
1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode
2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office
3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent