Summary
I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: ***) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them
When I called back on December 1, I repeated the same
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order (***) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
I'm going to keep this short and to the point:
I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial After I received these, I then received a DUPLICATE orderI followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next dayA few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns
My Dell financial statement the next month showed a full credit for the tablet sleeveIt also showed an $credit, but I don’t know what this was forThere was NO credit for the $computer
Since October 2016, I have called Dell three times and talked to over people there, in an effort to get this resolvedEach time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN TO HOURSN
My personal identifiable information was lea*ed from Dell I was called by a person impersonating a Dell employee The caller had my name, address, service tag number, and model of my computer The caller stated that they detected malicious code coming from my computer and wanted to help me solve this problem I as*ed them to verify my information (given above) and they verified all my information I still suspected something so I as*ed for a case number, in order to call bac* Dell and verify that the call was legitimate The caller hung up on me I called Dell and the customer service line gave me the number to the Federal Trade Commission, they told me that the FTC could help me solve the problem!! I believe my PII has already been exposed and is trying to be ta*en advantage of maliciously This poses a great ris* to my identity, my security online at home, and all other ways my PII can be used to harm my credit and name
On June 9th I purchased Samsung 32" HDTV's through their websiteThe price was lowered to $plus you would get a $Dell gift card for each TV purchase totaling $back to me within 10-days of the purchaseIf there is a dispute about that from Dell I have image proof that I tookThe purchase confirmation email was sent at 8:59amOn June 10th at 9:08am I received an email from *** * *** from Dell claiming it was my 2nd notification to confirm identityThis is not true it was my firstHere is the email:
Dear *** ***,
Thank you for choosing Dell! Please be advised that Dell is unable to process your recent order(s) due to verificationPlease reply to the email confirming your order and the shipping addressPlease contact Dell at *###-###-#### Extn.*** to provide additional information so we can complete your order
Please note that failure to contact us within business day may result in cancellation of your orderTo expedite the handling of your
I purchased a dell laptop on 8/14/using my credit My credit card showed the charges on the same dateOn 8/15/order status on Dell site shows confirmed and an estimated delivery of 8/24/(see attached documentation) On 8/15/dell cancelled my order refunded my credit card without notifying meI then called dell several times for the next days trying to ask why they cancelled the order and to request dell reinstate the orderI talked to about representatives from customer care, sells, and order modification departmentsNone of these representatives offered to reinstate my order and only of them could even tell me why my order was cancelledThey said Dell sold more units than they have in stock so they had to cancel my order All they do is transfer you to a different department for hoursThis is the worst customer service I ever experienced and certainly didn't expect it from Dell
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
On 5/I placed an order for a Bose Sound Link Mini II using two promotional gift cards which I earned through other purchases with Dell My order was placed on hold for reasons that are unknown I have been told several different reasons of why the order is on hold but no one can tell me how to have it released This item is just over $ Dell is giving me the run around every time I call I am transferred from department to department and no one can help me Here is my Dell Purchase ID: *** This gift card business is a sham and this is why they do not wish to fill my order They need to honor their customers who earn these by shopping at Dell
On 3/16/fed ex delivered a laptop computer purchased from dell to my homeWhen the delivery was made no one was at the home, so Fed Ex left the package on my porch unattendedWhen I returned home I found no packageI asked my neighbors if they had gotten it and they did not because they were at workI immediately contacted dell and advised them that my package was missingThe customer service rep that I spoke with advised me to call and make a police report, which I did.I asked the rep if they were going to send me a replacement, he the told me after the police finishes their investigation Dell will decide if the will be sending me a replacement or not or a refund or notYou have got to be kidding me and and how long will that take I asked he answered and said he does not know it could take several monthsI explained that unacceptable and I would like my money backHe told me no I needed to contact the police and they will take it from there After auguring with him for
Michael Dell
Chairman & Chief Executives Officer
Dell Corporate Headquarters
One Dell Way
Round Rock, Texas
Dear MrDell:
I purchased my computer on September 16, and it has been a very disappointing frustrating experience There is always something wrong with my computer and your Premium Support Service Department is HORRIBLE and INCOMPETENT
The icing on the cake for me was when I was unable to use my DVD player on my computer and I couldn’t download the additional purchase of Cyberlink Power Director Ultra to my computer My frustration and anger reached its pinnacle when the Premium Support Service Department, once again, proved to be useless and clueless
Sometimes I would be on the phone with your Premium Support Service Department one to three hours at a time and many times after being on the phone for so many hours sometimes the problem would still not be resolved
My newest problem is that my computer now freezes up daily and I must
I purchased a $AlienWare monitor from *** and months later it is now broken and will not turn onI called customer service which is outsourced to another countryI could barely understand them, but after hrs of being transferred to multiple departments and troubleshooting they agreed to send out a replacement monitorIt was supposed to be delivered today 8/22/2018, but when I called Fedex they reported that the monitor has been requested to be returned to DellDell states I have a warranty until but they are not honoring it I cannot reach a customer service rep that can help meI would like a refund so that this nightmare can end
I order a product on the 16th of September I decided to cancel the purchase and then changed my mind I found out the cancellation was unsuccessful so I was happy A few days pass and they did not ship my order I have now had 20-calls trying to get them to ship my order
I cannot even tell you what they told me because I get a different answer from each person I talk to It is out of stock, our sytems are messed up, our distributors system is messed up, etc
I don't how to contact Dell computers I was on the phone with one of their representatives and they gave me this As an email address but this email address bounces back *** their financial services department wanted me to email the Attached information regarding claim number *** the information I need to tell them is as follows as well as the attached documents
I would like credit for what my account was charged a representative gave me a fraud claim number of *** attached is a copy of the bill and also attached is a copy of a few bank statements my address is
*** *** *** *** *** *** *** *** *** *** ** *** phone number is *** My fax number is ***
The issue is I was charged $I wanted my warranty extended for hardware replacements what I was charged for does not cover hardware so I tried to tell the person that I will wait till I have enough money to buy a comput
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
Summary
I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: ***) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them
When I called back on December 1, I repeated the same
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order (***) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
I'm going to keep this short and to the point:
I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial After I received these, I then received a DUPLICATE orderI followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next dayA few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns
My Dell financial statement the next month showed a full credit for the tablet sleeveIt also showed an $credit, but I don’t know what this was forThere was NO credit for the $computer
Since October 2016, I have called Dell three times and talked to over people there, in an effort to get this resolvedEach time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN TO HOURSN
My personal identifiable information was lea*ed from Dell I was called by a person impersonating a Dell employee The caller had my name, address, service tag number, and model of my computer The caller stated that they detected malicious code coming from my computer and wanted to help me solve this problem I as*ed them to verify my information (given above) and they verified all my information I still suspected something so I as*ed for a case number, in order to call bac* Dell and verify that the call was legitimate The caller hung up on me I called Dell and the customer service line gave me the number to the Federal Trade Commission, they told me that the FTC could help me solve the problem!! I believe my PII has already been exposed and is trying to be ta*en advantage of maliciously This poses a great ris* to my identity, my security online at home, and all other ways my PII can be used to harm my credit and name
On June 9th I purchased Samsung 32" HDTV's through their websiteThe price was lowered to $plus you would get a $Dell gift card for each TV purchase totaling $back to me within 10-days of the purchaseIf there is a dispute about that from Dell I have image proof that I tookThe purchase confirmation email was sent at 8:59amOn June 10th at 9:08am I received an email from *** * *** from Dell claiming it was my 2nd notification to confirm identityThis is not true it was my firstHere is the email:
Dear *** ***,
Thank you for choosing Dell! Please be advised that Dell is unable to process your recent order(s) due to verificationPlease reply to the email confirming your order and the shipping addressPlease contact Dell at *###-###-#### Extn.*** to provide additional information so we can complete your order
Please note that failure to contact us within business day may result in cancellation of your orderTo expedite the handling of your
I purchased a dell laptop on 8/14/using my credit My credit card showed the charges on the same dateOn 8/15/order status on Dell site shows confirmed and an estimated delivery of 8/24/(see attached documentation) On 8/15/dell cancelled my order refunded my credit card without notifying meI then called dell several times for the next days trying to ask why they cancelled the order and to request dell reinstate the orderI talked to about representatives from customer care, sells, and order modification departmentsNone of these representatives offered to reinstate my order and only of them could even tell me why my order was cancelledThey said Dell sold more units than they have in stock so they had to cancel my order All they do is transfer you to a different department for hoursThis is the worst customer service I ever experienced and certainly didn't expect it from Dell
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
On 5/I placed an order for a Bose Sound Link Mini II using two promotional gift cards which I earned through other purchases with Dell My order was placed on hold for reasons that are unknown I have been told several different reasons of why the order is on hold but no one can tell me how to have it released This item is just over $ Dell is giving me the run around every time I call I am transferred from department to department and no one can help me Here is my Dell Purchase ID: *** This gift card business is a sham and this is why they do not wish to fill my order They need to honor their customers who earn these by shopping at Dell
On 3/16/fed ex delivered a laptop computer purchased from dell to my homeWhen the delivery was made no one was at the home, so Fed Ex left the package on my porch unattendedWhen I returned home I found no packageI asked my neighbors if they had gotten it and they did not because they were at workI immediately contacted dell and advised them that my package was missingThe customer service rep that I spoke with advised me to call and make a police report, which I did.I asked the rep if they were going to send me a replacement, he the told me after the police finishes their investigation Dell will decide if the will be sending me a replacement or not or a refund or notYou have got to be kidding me and and how long will that take I asked he answered and said he does not know it could take several monthsI explained that unacceptable and I would like my money backHe told me no I needed to contact the police and they will take it from there After auguring with him for
Michael Dell
Chairman & Chief Executives Officer
Dell Corporate Headquarters
One Dell Way
Round Rock, Texas
Dear MrDell:
I purchased my computer on September 16, and it has been a very disappointing frustrating experience There is always something wrong with my computer and your Premium Support Service Department is HORRIBLE and INCOMPETENT
The icing on the cake for me was when I was unable to use my DVD player on my computer and I couldn’t download the additional purchase of Cyberlink Power Director Ultra to my computer My frustration and anger reached its pinnacle when the Premium Support Service Department, once again, proved to be useless and clueless
Sometimes I would be on the phone with your Premium Support Service Department one to three hours at a time and many times after being on the phone for so many hours sometimes the problem would still not be resolved
My newest problem is that my computer now freezes up daily and I must
I purchased a $AlienWare monitor from *** and months later it is now broken and will not turn onI called customer service which is outsourced to another countryI could barely understand them, but after hrs of being transferred to multiple departments and troubleshooting they agreed to send out a replacement monitorIt was supposed to be delivered today 8/22/2018, but when I called Fedex they reported that the monitor has been requested to be returned to DellDell states I have a warranty until but they are not honoring it I cannot reach a customer service rep that can help meI would like a refund so that this nightmare can end
I order a product on the 16th of September I decided to cancel the purchase and then changed my mind I found out the cancellation was unsuccessful so I was happy A few days pass and they did not ship my order I have now had 20-calls trying to get them to ship my order
I cannot even tell you what they told me because I get a different answer from each person I talk to It is out of stock, our sytems are messed up, our distributors system is messed up, etc
I don't how to contact Dell computers I was on the phone with one of their representatives and they gave me this As an email address but this email address bounces back *** their financial services department wanted me to email the Attached information regarding claim number *** the information I need to tell them is as follows as well as the attached documents
I would like credit for what my account was charged a representative gave me a fraud claim number of *** attached is a copy of the bill and also attached is a copy of a few bank statements my address is
*** *** *** *** *** *** *** *** *** *** ** *** phone number is *** My fax number is ***
The issue is I was charged $I wanted my warranty extended for hardware replacements what I was charged for does not cover hardware so I tried to tell the person that I will wait till I have enough money to buy a comput
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective