I bought Dell Alienware laptopsI received them by mail Dell refused to acknowledge my ownership of the laptops, refused to service them when I needed assistance, and Dell refused to take back the laptops in exchange for a working computer properly registered in Dell's service network to the owner, me Consumer
I am the owner of the laptopsThe laptops were purchased for me, by a company I did promotional work for, and due to Dell's odd international Costa Rica, ***pines, India low budget cartel overseas operations, they have consistently gotten the name and registration of my two laptops wrongSince purchasing the Florida Company, Alienware, Dell has regularly corporatized a great product to the point of having it impossible for bona fide owners, like me, to get basic services and return the non-serviceable computers for working computers
Over the course of a few months, I have spent hours and hours on the telephone and by email, when everyone involved recognizes the
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
Dell lured me into purchasing hardware to get my computer running and said to just call in when it got here to remedy the situation I did, and they shipped it "overnight" to a wrong address They then shipped again"overnight."
In the end, it took over two weeks to receive an "overnight" package.then they wanted to charge me more money in labor I was told that it would be of no charge
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
Do yourself a favor and just avoid dellA $3,order turned into a $3,migraineI can't believe how poor their customer serviceI now remember why I purchased my company's computers elsewhere
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction
We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
I got a Dell reward a while ago, then I made some order online, Dell just kept cancelling my order and eventually voided my rewardit seems like Dell pretended to appreciate my business and pretended to issue me a reward but they never let me use itI was never able to use this $towards any Dell purchase
Here is your $USD Promotional Code Expires: July
Card Number:*** PIN: ***
from Dell Advantage Rewards
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded
Terrible company with terrible customer services
Tracking information
Delivered On:
Wednesday, 04/20/at 10:A.M
Left At:
Dock
Signed By:
***
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
Purchased a brand new computer from DELL Computer system did not work Contacted them and had it sent in It was partially repaired The main problem was fixed which was that the computer NEVER turned on, but when it was returned, the disc drive isn't working I am paying on a computer that has never been fully functional and was refurbished before I could even use it I contacted them again via the email that was sent to me to respond if I had any issues There were has been no response I put in another request and got an automatic response to call in I called and was disconnect Then I called again and was on hold too long and wasn't able to get through I am beyond frustrated with the customer service and this product
I bought this laptop almost years agoWhen I purchase the laptop I request resources cd/s that comes with the laptop the cd was never send out and never put in for by the repUpon the purchase I bought gurantee with the company which is to The update that request by windows mess the hard drive up I call days agoA technician came and remove the hard drive a week ago upon replace the drive it will not work I call and was told I have to buy the cd that I was suppose to get with the productI argue my case they decide to send me the cd to install all the necessary for it to workI was call and told the cd was on its way I was even given a tracking numberthe cd was suppose to arrive express by friday evening it never came.When I call I get the around so I keep calling untill I get a respond I was told they will not have the cd for a whileIn the process I am without my laptop
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
Dell has the worst customer service in the WORLD!!
Dell lost a sell todayDialed three different numbers to speak with someone in US
I was questioned why: because I want to spk with someone I can understand!
One rep told me transferring to supervisor - ended back in India
Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all
because I wanted to spk with someone I could understand
Spent almost an hour going between India & Panama
All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp)
Back in I purchased a Dell - not happy with customer service then, and
returned the computerAttempted to give them a try againWell, customer
service hasn't improved; only gotten worse!
Plus, I needed to address fact Dell still reporting I have a credit card acct up since
2009...That was main reason for calling & to possible purchase a laptop
I'm so sick of bad customer service and companies outsourcing their customer
departments to other countries to save a few bucksI wonder how many
lost sells they have had as a result of outsourcing?Wish it could be tracked
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
Order ID *** Sender: ***
Order *** Dell Venue Pro for $plus $tax for total of $
I used the laptop more than the tablet, until such time a conference became availableProblem from Day 1: Venue Pro would not hold power or chargingWaited several days, tried again, same problemMeanwhile, I continue making paymentsDell informed me that the product had been discontinuedI sent the item to Dell for repair or trade-inThe password was also sentOn January 23, 2018, Reuse Quote was revised from "working" $to "actual" non-working value $ Question: Why advertise promotions that Dell planned to discontinue? Why did Dell (who makes these items daily) not offer a replacement item? I own four (4) Dell products This is the second issue filed with Dell over the years; nor, will I ever purchase a Dell (AMD8) product from QVC again Why? The advertised storage is not what is loaded on the lapt
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from *** My computer brokeI called *** on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2-*** e-mailed a proof of purchaseDell said they never got itOn 7-7-*** sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call *** back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)."
The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay
I did not consent to the delay
Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you
Dell advertised price match guarantee terms on their websiteBut Dell is not fulfilling price match guarantee terms and it is misleading t customersIf they do not fulfill then Dell have to change their terms
Below are Service request Numbers raised with Dell but Dell customer service closed tickets with misrepresentation of issue
*** *** ***
I requested for price match guarantee for order ***A customer associate said that As per the discussion held with youCoupon will be sent to your email address with in to business days once it is approvedI have email proofBut they did not send me a coupon or they did not gave me a refund
After following up they said after a week that my request is not approved since a partial credit is already issued for this order *** I told them that partial credit is issued since there is a scratch on product due to mishandling shipping
Now they say that Only one credit can be issued so they can
I ordered a laptop original eta Checked status early that dayStatus stated it was delivered but I never received itI call dell told them and the rep said call the policeHe told me who signed for it and I told him I don’t know who that isOk so what are they going to do when I never received it and where’s my refundThe call was disconnected I got an email from them stating call the policeNever asked to reorder product or issue my refund
I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this
I bought Dell Alienware laptopsI received them by mail Dell refused to acknowledge my ownership of the laptops, refused to service them when I needed assistance, and Dell refused to take back the laptops in exchange for a working computer properly registered in Dell's service network to the owner, me Consumer
I am the owner of the laptopsThe laptops were purchased for me, by a company I did promotional work for, and due to Dell's odd international Costa Rica, ***pines, India low budget cartel overseas operations, they have consistently gotten the name and registration of my two laptops wrongSince purchasing the Florida Company, Alienware, Dell has regularly corporatized a great product to the point of having it impossible for bona fide owners, like me, to get basic services and return the non-serviceable computers for working computers
Over the course of a few months, I have spent hours and hours on the telephone and by email, when everyone involved recognizes the
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
Dell lured me into purchasing hardware to get my computer running and said to just call in when it got here to remedy the situation I did, and they shipped it "overnight" to a wrong address They then shipped again"overnight."
In the end, it took over two weeks to receive an "overnight" package.then they wanted to charge me more money in labor I was told that it would be of no charge
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
Do yourself a favor and just avoid dellA $3,order turned into a $3,migraineI can't believe how poor their customer serviceI now remember why I purchased my company's computers elsewhere
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction
We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
I got a Dell reward a while ago, then I made some order online, Dell just kept cancelling my order and eventually voided my rewardit seems like Dell pretended to appreciate my business and pretended to issue me a reward but they never let me use itI was never able to use this $towards any Dell purchase
Here is your $USD Promotional Code Expires: July
Card Number:*** PIN: ***
from Dell Advantage Rewards
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded
Terrible company with terrible customer services
Tracking information
Delivered On:
Wednesday, 04/20/at 10:A.M
Left At:
Dock
Signed By:
***
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
Purchased a brand new computer from DELL Computer system did not work Contacted them and had it sent in It was partially repaired The main problem was fixed which was that the computer NEVER turned on, but when it was returned, the disc drive isn't working I am paying on a computer that has never been fully functional and was refurbished before I could even use it I contacted them again via the email that was sent to me to respond if I had any issues There were has been no response I put in another request and got an automatic response to call in I called and was disconnect Then I called again and was on hold too long and wasn't able to get through I am beyond frustrated with the customer service and this product
I bought this laptop almost years agoWhen I purchase the laptop I request resources cd/s that comes with the laptop the cd was never send out and never put in for by the repUpon the purchase I bought gurantee with the company which is to The update that request by windows mess the hard drive up I call days agoA technician came and remove the hard drive a week ago upon replace the drive it will not work I call and was told I have to buy the cd that I was suppose to get with the productI argue my case they decide to send me the cd to install all the necessary for it to workI was call and told the cd was on its way I was even given a tracking numberthe cd was suppose to arrive express by friday evening it never came.When I call I get the around so I keep calling untill I get a respond I was told they will not have the cd for a whileIn the process I am without my laptop
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
Dell has the worst customer service in the WORLD!!
Dell lost a sell todayDialed three different numbers to speak with someone in US
I was questioned why: because I want to spk with someone I can understand!
One rep told me transferring to supervisor - ended back in India
Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all
because I wanted to spk with someone I could understand
Spent almost an hour going between India & Panama
All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp)
Back in I purchased a Dell - not happy with customer service then, and
returned the computerAttempted to give them a try againWell, customer
service hasn't improved; only gotten worse!
Plus, I needed to address fact Dell still reporting I have a credit card acct up since
2009...That was main reason for calling & to possible purchase a laptop
I'm so sick of bad customer service and companies outsourcing their customer
departments to other countries to save a few bucksI wonder how many
lost sells they have had as a result of outsourcing?Wish it could be tracked
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
Order ID *** Sender: ***
Order *** Dell Venue Pro for $plus $tax for total of $
I used the laptop more than the tablet, until such time a conference became availableProblem from Day 1: Venue Pro would not hold power or chargingWaited several days, tried again, same problemMeanwhile, I continue making paymentsDell informed me that the product had been discontinuedI sent the item to Dell for repair or trade-inThe password was also sentOn January 23, 2018, Reuse Quote was revised from "working" $to "actual" non-working value $ Question: Why advertise promotions that Dell planned to discontinue? Why did Dell (who makes these items daily) not offer a replacement item? I own four (4) Dell products This is the second issue filed with Dell over the years; nor, will I ever purchase a Dell (AMD8) product from QVC again Why? The advertised storage is not what is loaded on the lapt
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from *** My computer brokeI called *** on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2-*** e-mailed a proof of purchaseDell said they never got itOn 7-7-*** sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call *** back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)."
The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay
I did not consent to the delay
Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you
Dell advertised price match guarantee terms on their websiteBut Dell is not fulfilling price match guarantee terms and it is misleading t customersIf they do not fulfill then Dell have to change their terms
Below are Service request Numbers raised with Dell but Dell customer service closed tickets with misrepresentation of issue
*** *** ***
I requested for price match guarantee for order ***A customer associate said that As per the discussion held with youCoupon will be sent to your email address with in to business days once it is approvedI have email proofBut they did not send me a coupon or they did not gave me a refund
After following up they said after a week that my request is not approved since a partial credit is already issued for this order *** I told them that partial credit is issued since there is a scratch on product due to mishandling shipping
Now they say that Only one credit can be issued so they can
I ordered a laptop original eta Checked status early that dayStatus stated it was delivered but I never received itI call dell told them and the rep said call the policeHe told me who signed for it and I told him I don’t know who that isOk so what are they going to do when I never received it and where’s my refundThe call was disconnected I got an email from them stating call the policeNever asked to reorder product or issue my refund
I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this