I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
I have owned Dell Computers for over yearsI recently purchase an XPS laptopThe QHD display would render some programs text and icons so small that I could not read themWhen I contacted Dell Customer Service after a few days trying to resolve the issue, I was told that there was nothing wrong with the hardware and that I would have to pay $for a "Software Warranty" if I wanted help from DellI refusedI did a lot of checking online, and it seems that this is a recurring issure with the way these high density displays render some programsDell insisted that it was not their problemAfter a "Heated" discussion with Dell Customer service since they refused to dicuss the problem further, they started hanging up on me whenever I called inI returned the Dell computer and bought an HP which works without problemsI have repeatedly slammed Dell on "Surveys" that they sent me, but have never received a responseIt has now been over days since the return was acceptedDell insists that I have been reimbursed for the payment, but my bank records show that I have not been paidI cannot escalate the request outside Dell's offshor supportOverall this has been one of the more frustrating experiences with any customer supportI will never buy another Dell productAvoid them like the plague if you think you will need their support for their product
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer
The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working
I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me
The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues
I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
Horrific customer service and misleading website descriptions of their products Do not trust these people or buy anything from them Even if they confirm something to you IN WRITING, it will probably be wrong and you won't get your money back
I bought a video adapter along with a laptop--gifts for my sonI confirmed with the online tech staff that this was the right adapter(Went to online chat because the product description is so terrible.) Turns out the online chat guy was completely wrongAdapter does not workThat computer does not have a USB port that can take this adapter (which has a small prong like used for charging phones)Then Dell refused to accept my return even though it was their mistakeRidiculousI will never purchase from this company againTerrible communication, lousy product description, worse customer service
Having had a Dell computers in the past I was in the market a new laptop around January/February time frameI reached out to Dell to express interest in having a Dell XPS built to my specificationsInitially the communication between myself and the companies representatives was a little disjointed because of their hours of customer service and the time difference (since I am currently living in Japan)After a month or so I had finally received the laptop and really enjoyed the final productI felt that all the hard work and efforts to ordering it paid offA few months go by of intermittent use of the new laptop I go to turn it on one day and the thing doesn't turn onI scratched my head about this because it was a BRAND NEW laptop, how the heck could it stop working in less than a yearMy prior Dell worked for over yearsI reached out to the customer service department and they said that this type of thing happens on occasionthe representative said "the mother boards can die within a few months of having the product and their is no definitive reason why this happens"Upon finding this out I asked if they would do an even exchange for a new lap top and the representative said that he couldn't but could either service it for me or send me the part to service it myselfSince it took me nearly two months to receive the laptop initially I didn't want to risk sending it back to the company so I asked for them to send me the partThree weeks go by and I don't receive anything in the mail so I re-contact Dell and they say "ohh we are sorry but our records show that you have the package"I professionally said that I did not and asked that they send another oneUpon the fourth time asking they finally said they would ship another oneAgain another month goes by and I am still without a new motherboard and laptopI had no choice but buy another one in the interimI finally received the part after months and weeks of waiting and found out that I have to pay ($150.00) to have the part installedI recently received a letter indicating that I am now delinquent with sending back the broken mother board and am having my account put on hold
From initially purchasing this laptop to working through having it repaired, my whole experience with this company has been atrocious! Dell has definitely gone in the wrong direction with their customer service and product quality! Receiving this letter was a literal slap in the face to me
Hello, for order #*** placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
On 08/25/13, I purchased a new Dell UMonitor from ***It stopped working properly (it looks cloudy now) at the beginning of August Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/and then numerous times after that, Case/Service Tag #***I've provided the proof of purchase they asked forHowever, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with *** *** not from Dell directly, the warranty for the hardware should be provided by *** ***The order number serves as the proof of purchase and acts as the warranty for the hardwareThe proof of purchase you have is with *** ***, thus *** *** should cover the necessary steps to resolve the concern with your hardware."
So, on 08/14/16, I went to *** and showed them the above
I purchased a Dell MProjector via their website on 7/26/The item was then packaged and mailed to me on 7/27/There is transit between ***, ** and ***, ** to consider The was then expeditiously sent to my home and delivered to my doorstep on by 7/29/I am a school teacher that purchased this product for my class However, I found that when I took it to work to the technologist at my school, there were some clear defects on the unitI called to Dell,Inctoday to request a return or exchange and was told my day period was overThey said I could speak with technical support but they refused to return the item although I had not yet had days until todayI spoke with managers and customer service reps The last manager was Mr***
We were shipped Dell Inspiron desktop computers on May 25, under order ***The computer worked for less than a week and does not even power onI contacted our sales rep *** *** on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed *** and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted *** to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
I ordered an Alienware Aurora Rfrom Dell on 01/07/18, the estimated delivery date was Friday, January 12th to Wednesday, January 17th When I contacted Dell the day after I ordered my PC, I was told that it has left the manufacturing facility in china and is on the way to be shipped to me and that it takes around 5-business days to completeI then contacted a couple hours later just to check on delivery day because it was not mentioned in the first email and they said estimated delivery date was Monday, January 15th, Then, on January 11th, I received an email saying that my PC has now left the manufacturing facility, so I contact them again wondering why I received this email when I was told it was shipped out from the manufacturing facility on January 8th, and I was told that they were sorry for the inconvenience and that they will expedite the order to get it to me as soon as possible with a delivery date now of Wednesday, January 17thThen, I contact again on J
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
My friend came to Usa first timeI ordered a laptop for him as a giftThe laptop wifi didn't workCalled customer care to find out the item is not having tag number associated with itThat totally means it could be a stolen laptopI complained to customer careThey apologized it's a system error and added tag number in two daysOnce added my friend called customer care againThey said this doesn't have warranty and asked me to purchase for 150$Looks like they did not add warranty informationMy friend panickedWe asked for exchangeThe customer service is very poorHe just emails me a and I will email him backEvery time he will tell something in email and I will respond back the same dayBy that time he would have gone out of office and he will come back and respond next dayIt took one month like thisFinally he told he will do exchangeHe asked me to drop the itemBut I wanted the replacement item first so he sent replacement itemIt took one weekThis time I r
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks
Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in
They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows
So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered
I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager *** that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from *** *** of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor
I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
I have owned Dell Computers for over yearsI recently purchase an XPS laptopThe QHD display would render some programs text and icons so small that I could not read themWhen I contacted Dell Customer Service after a few days trying to resolve the issue, I was told that there was nothing wrong with the hardware and that I would have to pay $for a "Software Warranty" if I wanted help from DellI refusedI did a lot of checking online, and it seems that this is a recurring issure with the way these high density displays render some programsDell insisted that it was not their problemAfter a "Heated" discussion with Dell Customer service since they refused to dicuss the problem further, they started hanging up on me whenever I called inI returned the Dell computer and bought an HP which works without problemsI have repeatedly slammed Dell on "Surveys" that they sent me, but have never received a responseIt has now been over days since the return was acceptedDell insists that I have been reimbursed for the payment, but my bank records show that I have not been paidI cannot escalate the request outside Dell's offshor supportOverall this has been one of the more frustrating experiences with any customer supportI will never buy another Dell productAvoid them like the plague if you think you will need their support for their product
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer
The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working
I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me
The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues
I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
Horrific customer service and misleading website descriptions of their products Do not trust these people or buy anything from them Even if they confirm something to you IN WRITING, it will probably be wrong and you won't get your money back
I bought a video adapter along with a laptop--gifts for my sonI confirmed with the online tech staff that this was the right adapter(Went to online chat because the product description is so terrible.) Turns out the online chat guy was completely wrongAdapter does not workThat computer does not have a USB port that can take this adapter (which has a small prong like used for charging phones)Then Dell refused to accept my return even though it was their mistakeRidiculousI will never purchase from this company againTerrible communication, lousy product description, worse customer service
Having had a Dell computers in the past I was in the market a new laptop around January/February time frameI reached out to Dell to express interest in having a Dell XPS built to my specificationsInitially the communication between myself and the companies representatives was a little disjointed because of their hours of customer service and the time difference (since I am currently living in Japan)After a month or so I had finally received the laptop and really enjoyed the final productI felt that all the hard work and efforts to ordering it paid offA few months go by of intermittent use of the new laptop I go to turn it on one day and the thing doesn't turn onI scratched my head about this because it was a BRAND NEW laptop, how the heck could it stop working in less than a yearMy prior Dell worked for over yearsI reached out to the customer service department and they said that this type of thing happens on occasionthe representative said "the mother boards can die within a few months of having the product and their is no definitive reason why this happens"Upon finding this out I asked if they would do an even exchange for a new lap top and the representative said that he couldn't but could either service it for me or send me the part to service it myselfSince it took me nearly two months to receive the laptop initially I didn't want to risk sending it back to the company so I asked for them to send me the partThree weeks go by and I don't receive anything in the mail so I re-contact Dell and they say "ohh we are sorry but our records show that you have the package"I professionally said that I did not and asked that they send another oneUpon the fourth time asking they finally said they would ship another oneAgain another month goes by and I am still without a new motherboard and laptopI had no choice but buy another one in the interimI finally received the part after months and weeks of waiting and found out that I have to pay ($150.00) to have the part installedI recently received a letter indicating that I am now delinquent with sending back the broken mother board and am having my account put on hold
From initially purchasing this laptop to working through having it repaired, my whole experience with this company has been atrocious! Dell has definitely gone in the wrong direction with their customer service and product quality! Receiving this letter was a literal slap in the face to me
Hello, for order #*** placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
On 08/25/13, I purchased a new Dell UMonitor from ***It stopped working properly (it looks cloudy now) at the beginning of August Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/and then numerous times after that, Case/Service Tag #***I've provided the proof of purchase they asked forHowever, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with *** *** not from Dell directly, the warranty for the hardware should be provided by *** ***The order number serves as the proof of purchase and acts as the warranty for the hardwareThe proof of purchase you have is with *** ***, thus *** *** should cover the necessary steps to resolve the concern with your hardware."
So, on 08/14/16, I went to *** and showed them the above
I purchased a Dell MProjector via their website on 7/26/The item was then packaged and mailed to me on 7/27/There is transit between ***, ** and ***, ** to consider The was then expeditiously sent to my home and delivered to my doorstep on by 7/29/I am a school teacher that purchased this product for my class However, I found that when I took it to work to the technologist at my school, there were some clear defects on the unitI called to Dell,Inctoday to request a return or exchange and was told my day period was overThey said I could speak with technical support but they refused to return the item although I had not yet had days until todayI spoke with managers and customer service reps The last manager was Mr***
We were shipped Dell Inspiron desktop computers on May 25, under order ***The computer worked for less than a week and does not even power onI contacted our sales rep *** *** on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed *** and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted *** to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
I ordered an Alienware Aurora Rfrom Dell on 01/07/18, the estimated delivery date was Friday, January 12th to Wednesday, January 17th When I contacted Dell the day after I ordered my PC, I was told that it has left the manufacturing facility in china and is on the way to be shipped to me and that it takes around 5-business days to completeI then contacted a couple hours later just to check on delivery day because it was not mentioned in the first email and they said estimated delivery date was Monday, January 15th, Then, on January 11th, I received an email saying that my PC has now left the manufacturing facility, so I contact them again wondering why I received this email when I was told it was shipped out from the manufacturing facility on January 8th, and I was told that they were sorry for the inconvenience and that they will expedite the order to get it to me as soon as possible with a delivery date now of Wednesday, January 17thThen, I contact again on J
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
My friend came to Usa first timeI ordered a laptop for him as a giftThe laptop wifi didn't workCalled customer care to find out the item is not having tag number associated with itThat totally means it could be a stolen laptopI complained to customer careThey apologized it's a system error and added tag number in two daysOnce added my friend called customer care againThey said this doesn't have warranty and asked me to purchase for 150$Looks like they did not add warranty informationMy friend panickedWe asked for exchangeThe customer service is very poorHe just emails me a and I will email him backEvery time he will tell something in email and I will respond back the same dayBy that time he would have gone out of office and he will come back and respond next dayIt took one month like thisFinally he told he will do exchangeHe asked me to drop the itemBut I wanted the replacement item first so he sent replacement itemIt took one weekThis time I r
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks
Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in
They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows
So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered
I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager *** that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from *** *** of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor