Back in NovI placed an order with dell (see below), during that process there were issues with two items *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** However, the issue of my rewards, which is $has not been addressed, handled or resolved By joining dell rewards program, I was issued $is rewards points to use towards future purchases, to date, my rewards show as PENDING, despite the company standards that the points would post days after delivery of order for which they were being applied from As you will see below copied directly from my dell account, to date, 3-8-my rewards are pending and I cannot use them This is clearly WELL over the day period, and the points were only good for days I have been in contact with dell on multiple occasions only to be told they are not aware of any such program I am angered at this because of the time lapse and it is frustrating beyond belief
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I am being called by Dell and they REFUSE to leave a message or give the consumer a way to opt out of such callsI do not have a balance on my DFS account, nor do I have any outstanding ordersI do not want unsolicited offers made
My laptop was delivered in January and the hard drive crashed by the end of MarchI use it for part time income so after two hours on chat on a Friday, the lady scheduled an on-site technician to come replace the hard driveHe contacted me Thursday by phone and email to schedule the visitI was at work when contact was attempted so I both called and e-mailed him back that evening and never heard back
Contacted tech support and they said part was now on back order and I would need to mail the computer in for repairI questioned why I was contacted if the tech didn't have the replacement hard drive ready to replaceAfter asking for either a replacement laptop, an extension on my warranty, or a refund, I was told by both that the other was the only department could provide that authorizationLong story short, after being transferred to many different people, (I was on the phone with them for hour and minutes), a lady told me they could not refund, by could provide a replace
Several weeks ago one of my techs (*** ***) place an order with Dell for computersThese where for a clientHe was assured that the order could be expeditedThis was a condition of the purchase as the client was in a rushA week later when the computers still hadn't arrived he called DellHe was told that the computers where never going to get rush deliver and they where not sure why we were told thisI can tell you why, your sales rep lied to make the sale at the expense of my reputationAt this point they had to cancel the order and reshipThis was weeks agoOne of the computers have arrived the other has notMy first call Dell told me they had shipped and it was fed ex and they couldn't help usFed ex has told us that they where never shippedDespite being told MULTIPLE times that the computer has been shipped, we are now finding out it hasn't been and they have no idea whyThis has been going on since mid OctoberWe still don't have an answerI am a small busin
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25")
I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge
I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit."
I request that this fraudulent charge dropped from my credit card
Defective item.On May I received a computer from Dell.com was an inspiration service tag was boy *** *** *** ***Attempting the set the Computer up I ran into a problemThis computer had windows installI received a message that the Windows update is availableWhen I attempted to upgrade I received a message saying Windows needs more spaceGB
I attempted to contact Dell and was disconnected on four different occasions on the fifth occasion the tech answering the phone told me that this was a software not a hardware problem that you would have to transfer me to the resolutions
At the resolution Center I was told it this with the software problem and it was not covered under warrantyThat I would have to pay $to have this issue solved
I do not understand why a unit that is warranted cannot be repaired without charge three days after purchasing the unitThis was a new unit and had a one-year warrantyEven though it was defective they want additional
Product is under warrantyHave a bad power cord or power nodeWas told I recieved a replacement in mailHowever replacement was defectivePhone call after phone call promised me another power cordNever cameWas told order was lost, we sshipped to wrong address, excuse after excuse To date phone calls, hours on phone and still no resloved issue after promise after promise
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right
The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer
I contacted
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard
My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge
I placed an order on June 20, 2018, Dell purchase ID ***The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to *** email *** and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account *** ext *** and she never answers
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match
Dell product: ***accessories
*** *** Product: ***
I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; ***; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
Hello,
My name is Corey L*** and this is the first formal complaint I have made against another companyEverI am and work in the field of logistics so I understand the challenges suppliers face, however my experience with Dell Customer Service has been unacceptable to the point where here I am, writing the Revdex.com regarding my experience
The bottom line up front is that I have been billed for an order I placed on November, and was promised a delivery date of December which never happenedAs of Close of Business today, I am at days past my promised delivery date and still have not seen my merchandiseThe reason I am writing this has more to do with what Dell Customer Support has told me and failed to deliver on, or outright lied to me more than anything elseIn order to make this objective, I am listing my log below:
Nov 25th: Order PlacedOrder Number **SSN** AssignedMerchandise was promised to be delivered between 2-December
December 1st: Contacted Dell Customer Service to see if I was still on track for delivery between 2-December (I received expedited shipping so I was hoping for December!)I was given service request # 9**SSN** and told I would receive my shipment soon
Dec 3rd: Dell emails me a shipment confirmation with tracking
Dec 4th: I contacted Dell Customer Service because tracking did not show any movementI was assured by Dell customer service the package was on its way
Dec 5th: No change in shipment status, contacted Dell againI was told to wait hours for an update
Dec 7th: Promised Delivery dateContacted Dell again requesting updateWas told to wait hours for an updateRequested to speak to a managerManager apologized and assured me that he would call me next day with an update
Dec 8th: No Call back from DellI called again and requested an updateSame story, wait hours for updatesRequested to speak to a managerSpoke to Roopesh RajgopalWas told the same thing and that he would call me next day and provide an updateWe exchanged email addresses
Dec 9th: No call back from manager, I decided to wait the hours as requested
Dec 12th: No call or emails from MrR*** so I emailed himI then called Dell CS again and requested to speak to MrR*** and was told he was not working that dayThe rep forwarded me to another manager after a long holdI explained my case to the new manager and he said he would put in a ticket to have my order replaced under Exchange Number **SSN**He stated that he understood my frustration and would expedite the replacement for next day delivery and would give me a $creditHe then told me to disregard any future invoices as my product will arrive soon (FINALLY A REAL ANSWER!)I thanked him candidly and told him I would hold him to itMrRoopesh emailed me shortly thereafter and apologized for not getting back to me and confirmed my exchange numberApparently he was working that day
Dec 13th: No status updates, I figured my shipment would arrive the following day as promised
Dec 14th: No UpdatesEmailed MrR*** and received a response from someone else stating my order was estimated to be shipped between 20-December
December 15th (TODAY): Emailed MrR*** again because I was confusedI was told next day delivery on Dec 12, but am now being told the order will ship between 20-December from someone elseMrR*** responded that my replacement is scheduled to ship on December
And there we have it as of todayI continue to receive misleading updates from DellThe issue appears to be systemic within the companyThis level of customer service is absolutely unacceptable and I am beginning to suspect fraud in this matterI do not know how a company like this can achieve an A+ rating with the Revdex.com, but it seems this is the caseDuring my years of walking this Earth have I never experienced this level of frustration with another company as I have with DellAnd my situation is ONGOING! I am doing my part as the customer and expect the supplier to do theirsThis is clearly not happening in my caseI have never encountered such a severe case of mismanagement and outright fraud in my years working in the field of logistics
I hope that my experience thus far will at least raise awareness that my experience with Dell remains remains unacceptable, and it is sad to see the lack of accountability on when dealing with such a well known companyI hope the average consumer will take note of my experience and use discretion when considering to do business with Dell in the future, as I certainly will
I have a dell computer and I was told by a tech my warranty would expire on 06/28/ However when I called Dell to work to trouble my computer for software issue that were I direct result of dell's product support software upgrade, Dell refuse to help me I was told that my warranty expired on 06/08/and that it did not matter what a tech told me I was upset by this and asked to speak to someone hire up who can look at this and talk to me I was give the dell escalation team where I worked with *** *** This person tied to set up a service call to fix my computer but there was a possibility of a charge at the time of service and If I refused to pay at the time then the technician would leave my house with my computer still taken apart which means I would go from a computer that sort works to a pill of parts that could not even be turned on
Also, due to the many many scam calls I get daily, I cannot trust incoming calls that say they are dell These scammer that
Back in NovI placed an order with dell (see below), during that process there were issues with two items *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** However, the issue of my rewards, which is $has not been addressed, handled or resolved By joining dell rewards program, I was issued $is rewards points to use towards future purchases, to date, my rewards show as PENDING, despite the company standards that the points would post days after delivery of order for which they were being applied from As you will see below copied directly from my dell account, to date, 3-8-my rewards are pending and I cannot use them This is clearly WELL over the day period, and the points were only good for days I have been in contact with dell on multiple occasions only to be told they are not aware of any such program I am angered at this because of the time lapse and it is frustrating beyond belief
I placed a order on dell.com for custom dell xps laptops on May for a total of over $6000, I received the order 7-days later and the screens were cracked, so I called them up and asked for an exchange they said its gonna take around 7-days till I get the exchange, around weeks later I called them since haven't received it yet and they said that they had sent out an exchange but it was sent to a wrong address and the recepient refused to accept it so it's on the way back to them and as soon as they get it back they Will send out another exchange to the right address, another weeks passed and I still haven't received it and when I called they said that they're sorry but they could'nt process another exchange till after the return was back and processed in the warehouse which takes time, I wasn't very happy about it but I understood that mistakes happen sometimes so I asked if its possible to overnight it as soon as the return gets back, they said that they don't offer
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I am being called by Dell and they REFUSE to leave a message or give the consumer a way to opt out of such callsI do not have a balance on my DFS account, nor do I have any outstanding ordersI do not want unsolicited offers made
My laptop was delivered in January and the hard drive crashed by the end of MarchI use it for part time income so after two hours on chat on a Friday, the lady scheduled an on-site technician to come replace the hard driveHe contacted me Thursday by phone and email to schedule the visitI was at work when contact was attempted so I both called and e-mailed him back that evening and never heard back
Contacted tech support and they said part was now on back order and I would need to mail the computer in for repairI questioned why I was contacted if the tech didn't have the replacement hard drive ready to replaceAfter asking for either a replacement laptop, an extension on my warranty, or a refund, I was told by both that the other was the only department could provide that authorizationLong story short, after being transferred to many different people, (I was on the phone with them for hour and minutes), a lady told me they could not refund, by could provide a replace
Several weeks ago one of my techs (*** ***) place an order with Dell for computersThese where for a clientHe was assured that the order could be expeditedThis was a condition of the purchase as the client was in a rushA week later when the computers still hadn't arrived he called DellHe was told that the computers where never going to get rush deliver and they where not sure why we were told thisI can tell you why, your sales rep lied to make the sale at the expense of my reputationAt this point they had to cancel the order and reshipThis was weeks agoOne of the computers have arrived the other has notMy first call Dell told me they had shipped and it was fed ex and they couldn't help usFed ex has told us that they where never shippedDespite being told MULTIPLE times that the computer has been shipped, we are now finding out it hasn't been and they have no idea whyThis has been going on since mid OctoberWe still don't have an answerI am a small busin
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25")
I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge
I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit."
I request that this fraudulent charge dropped from my credit card
Defective item.On May I received a computer from Dell.com was an inspiration service tag was boy *** *** *** ***Attempting the set the Computer up I ran into a problemThis computer had windows installI received a message that the Windows update is availableWhen I attempted to upgrade I received a message saying Windows needs more spaceGB
I attempted to contact Dell and was disconnected on four different occasions on the fifth occasion the tech answering the phone told me that this was a software not a hardware problem that you would have to transfer me to the resolutions
At the resolution Center I was told it this with the software problem and it was not covered under warrantyThat I would have to pay $to have this issue solved
I do not understand why a unit that is warranted cannot be repaired without charge three days after purchasing the unitThis was a new unit and had a one-year warrantyEven though it was defective they want additional
Product is under warrantyHave a bad power cord or power nodeWas told I recieved a replacement in mailHowever replacement was defectivePhone call after phone call promised me another power cordNever cameWas told order was lost, we sshipped to wrong address, excuse after excuse To date phone calls, hours on phone and still no resloved issue after promise after promise
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right
The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer
I contacted
Bought a small Dell laptop as a Christmas gift from the Microsoft Store in November 2016..upon opening and setting up the laptop on Christmas Day, we realized the laptop didn't work, so we made several calls to Dell support to try and fix the issue over the phone When that didn't work, we sent it back in January for warrantied repairs..it is now Mid-March and we don't have a laptop or a refund...Dell says they fixed the computer and shipped it back to the online Microsoft store in error, and subsequently lost track of the computer Since Early February, we have made several requests for a full refund, but they continue to put us off and say they are looking for the laptopAt this point, we do not want the laptop, we are not confident we would receive a working product and have no desire to deal with this company in the future We are out $and every time we try to contact Dell, we are told they are looking into it and we will receive a call in 24-hours, but we never rece
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard
My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge
I placed an order on June 20, 2018, Dell purchase ID ***The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to *** email *** and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account *** ext *** and she never answers
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match
Dell product: ***accessories
*** *** Product: ***
I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; ***; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
Hello,
My name is Corey L*** and this is the first formal complaint I have made against another companyEverI am and work in the field of logistics so I understand the challenges suppliers face, however my experience with Dell Customer Service has been unacceptable to the point where here I am, writing the Revdex.com regarding my experience
The bottom line up front is that I have been billed for an order I placed on November, and was promised a delivery date of December which never happenedAs of Close of Business today, I am at days past my promised delivery date and still have not seen my merchandiseThe reason I am writing this has more to do with what Dell Customer Support has told me and failed to deliver on, or outright lied to me more than anything elseIn order to make this objective, I am listing my log below:
Nov 25th: Order PlacedOrder Number **SSN** AssignedMerchandise was promised to be delivered between 2-December
December 1st: Contacted Dell Customer Service to see if I was still on track for delivery between 2-December (I received expedited shipping so I was hoping for December!)I was given service request # 9**SSN** and told I would receive my shipment soon
Dec 3rd: Dell emails me a shipment confirmation with tracking
Dec 4th: I contacted Dell Customer Service because tracking did not show any movementI was assured by Dell customer service the package was on its way
Dec 5th: No change in shipment status, contacted Dell againI was told to wait hours for an update
Dec 7th: Promised Delivery dateContacted Dell again requesting updateWas told to wait hours for an updateRequested to speak to a managerManager apologized and assured me that he would call me next day with an update
Dec 8th: No Call back from DellI called again and requested an updateSame story, wait hours for updatesRequested to speak to a managerSpoke to Roopesh RajgopalWas told the same thing and that he would call me next day and provide an updateWe exchanged email addresses
Dec 9th: No call back from manager, I decided to wait the hours as requested
Dec 12th: No call or emails from MrR*** so I emailed himI then called Dell CS again and requested to speak to MrR*** and was told he was not working that dayThe rep forwarded me to another manager after a long holdI explained my case to the new manager and he said he would put in a ticket to have my order replaced under Exchange Number **SSN**He stated that he understood my frustration and would expedite the replacement for next day delivery and would give me a $creditHe then told me to disregard any future invoices as my product will arrive soon (FINALLY A REAL ANSWER!)I thanked him candidly and told him I would hold him to itMrRoopesh emailed me shortly thereafter and apologized for not getting back to me and confirmed my exchange numberApparently he was working that day
Dec 13th: No status updates, I figured my shipment would arrive the following day as promised
Dec 14th: No UpdatesEmailed MrR*** and received a response from someone else stating my order was estimated to be shipped between 20-December
December 15th (TODAY): Emailed MrR*** again because I was confusedI was told next day delivery on Dec 12, but am now being told the order will ship between 20-December from someone elseMrR*** responded that my replacement is scheduled to ship on December
And there we have it as of todayI continue to receive misleading updates from DellThe issue appears to be systemic within the companyThis level of customer service is absolutely unacceptable and I am beginning to suspect fraud in this matterI do not know how a company like this can achieve an A+ rating with the Revdex.com, but it seems this is the caseDuring my years of walking this Earth have I never experienced this level of frustration with another company as I have with DellAnd my situation is ONGOING! I am doing my part as the customer and expect the supplier to do theirsThis is clearly not happening in my caseI have never encountered such a severe case of mismanagement and outright fraud in my years working in the field of logistics
I hope that my experience thus far will at least raise awareness that my experience with Dell remains remains unacceptable, and it is sad to see the lack of accountability on when dealing with such a well known companyI hope the average consumer will take note of my experience and use discretion when considering to do business with Dell in the future, as I certainly will
I have a dell computer and I was told by a tech my warranty would expire on 06/28/ However when I called Dell to work to trouble my computer for software issue that were I direct result of dell's product support software upgrade, Dell refuse to help me I was told that my warranty expired on 06/08/and that it did not matter what a tech told me I was upset by this and asked to speak to someone hire up who can look at this and talk to me I was give the dell escalation team where I worked with *** *** This person tied to set up a service call to fix my computer but there was a possibility of a charge at the time of service and If I refused to pay at the time then the technician would leave my house with my computer still taken apart which means I would go from a computer that sort works to a pill of parts that could not even be turned on
Also, due to the many many scam calls I get daily, I cannot trust incoming calls that say they are dell These scammer that