Ordered a Dell computer on Black FridayLater that day I found an HP that was $cheaper with same specsI contacted Dell to try to get price reduced but was only offered $offI cancelled the order less than hours from the time I placed it and was told that I could not cancel the order even though it was one of the options on the customer portal that was emailed to meI contacted customer service and again was told the order MUST go throughI stated that it is not necessary to create this product and force me to have to mail it backDell refused to cooperate and is insisting on mailing the product
I purchased my delllaptop Latitude service tag ***, I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor *** the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
lap top is two years old second motherboard is bad, dell fixed first one service tag# *** dps ref # *** one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
I've ordered a television from dell and someone at ups facility entered the wrong code into the system and stated that they couldn't confirm addressI received a ups door tag so I know that the deliverer found my house which is not an apartmentUps issued a return to senderDell received the package in *** *** signed by ***I called dell repeatedly to resend television and they wouldn't do it Next I said I just wanted my money back and every time I call I get the run aroundI cant talked to anyone in the US and I am not confident in foreign customer supportThey have a hard time understanding me and me themMy tracking is *** Dell never follows on phone calls and can never get me to next level reportEvery rep says the same thingI never received the television By the tracking you can confirm that it was sent to *** The original destination is in *** ***shipping was initiated from ** *** ***
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # ***)Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
If you're reading this, do NOT buy a Dell laptop if it's going to cost you over $1000! Their technical support team has been emailing me the same response explaining the options that I haveThe escalations team will only give you options (pay for a tech to come or mail it in and wait at least a week) to get your laptop fixed during the warrantyI have mentioned numerous times that I’m unable to ship out my laptop due to being a student and using the laptop for school since I’m in the last weeks of schoolI also can’t have a tech some out and fix it due to being unable to provide a location to perform the repair as well as find the time due to work and schoolThe issues on this second Dell XPS isn’t newMy first Dell XPS was overheating and unable to be put to sleep mode properly which could be a fire hazard since I first discovered this when I left the laptop alone in my backpack only to find it uncomfortably hot with the fans running full blastIt got replaced, the sec
order #*** for a laptop computerwas orderedcredit card given
numerous emails sent back and forth regarding purchase to be "verified"
then a final email sent that laptop was on it's way thru FedEx
day for FedEx delivery, was sent another email that Dell cancelled the shipment
because it needed verification
this was purchased by my son for collegei am the card holder & I sent hours on hold
waiting for it to be reverified, was told Dell would call me back, but when I finally got someone,
they said that the order was cancelled
my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to
send back out FedEx the laptop, but they said a new order would have to be resubmitted
this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell
I want a refund posted back to my credit card
I was placed orders on 10/24/2016, they cancelled my orders without any reason, then I request refund, one order send me an check, but I type wrong billing info(incorrect name) when I placed order, then I request them to return the check(by myself) and resent me a new check with right billing info, they declined, another one order have no refund, no response, I lost my money
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I called for gift card consolidation on July The case was accepted and I was told to receive my combined card and get a notice from emailFor here, all goodHowever, I never receive the notice and the cardSo I called againAnother representative took over my case, and told me same thingThen, I got nothingI tried every methods I know to resolve the problem, but it seems no one from Dell has the willing to assist meI don't know why??? On your website you says it only takes days for card consolidationNow, it is Aug I have already bought my new computer using my credit cardSo am I expecting to use those cards for another $computer? definitely not! So those cards are no use for me nowI still believe Dell has great productHowever, the service is really awful!!!!!!
Dell refused to honor their Price match policy, The policy on your website reads:
What Dell won’t match:
• Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices
So it read it as Dell will not price match any prices for the week before and the week after thanksgivingI attempted to price match past the given time frame (a week after thanksgiving) and I am still within my days of purchase (purchased 11/17)Dell reps refused to price match So I am having a hard time understanding why they will not price match their competitors as spelled out in their policyAfter a few emails back and forth, they reps just stopped responding to me, which I thought was very rudeI usually shop with confidence on dell, but not anymore
My system required a technician to fix The tech broke the system, the next tech could not fix it Due to the tech breaking the laptop I was offered an extended warranty of months on the old system and was provided a spec out on the new system which included a year warranty
When the new system came - I notified Dell within the weeks I received it about issues with the HD and Nividia video card Being an IT technician I followed the proper trouble shooting steps to try to fix the system however I was not able to, contacted dell to get help and performed all requested steps to trouble shoot the issues I was out of commission due to a surgery and after getting back online I contacted Dell and was informed that the system was not going to be replaced with a new system (even tho the replacement was suppose to be new) Rather that I was being offered a Refurished system that would be over years old The Executed resolution person told me if I do not like the choice he gav
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future
Also the cartridge
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I ordered an item from Dell on Jan The order was cancelled by Dell, but never refunded I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-hours I've been waiting for four weeks Now I'm paying interest on these items
I purchased an extended service contract with Dell for a period of Years, it covered on-site support as well as sending it in to get repairedUpon repairs, Dell Support advised me that I was covered and was eligible to have the computer replacedI went back and forth with Dell because they wanted to replace the computer with another one that I was not satisfied with, upon finally agreeing on a valid computer configuration, they sent me an empty box with packaging for me to ship my laptop inUpon contacting Dell to ask what the procedure was for me to ship it back since the box did not have any instructions, the support agent I worked with told me to stop right there and that the Laptop was supposed to be in that box that I received I did, in fact, go to the Police Department to file a report since the Dell rep someone at their facility or *** stole it and upon inspection of the box, the Officer responding stated that no signs of theft appear and that he cannot issue a r
On September 14th of 2016, I ordered a DELL BASE,NBK,BTX,INS,The PC was delivered on September 19th and worked just fineBy October 11th the PC was no longer working properlyThe speed of the pc was so slow that it became unusableNo internet functions could be used rendering it useless for work and its intended purposeI checked many things and used DELL forums to troubleshoot my issue for hoursIt was suggested on the forums that I do a roll back, to restore a previous version before updates, which I didNothing that was suggested by the forums restored the pc to its previous processing speed
I was then forced after a week to call technical supportI called *** *** on October 17th who agreed there was a speed issue with the pc and she did hours of trouble shooting with meThe speed issue was unresolved even after going into the partition and rebuilding WINDOWS which is the typical last resort to fix a speed issueAll of my data was wiped and I had t
Ordered replacement battery for my Dell laptopOrder was place online while logged into my account and with the laptop checked as the one part is for, to include service tag#Battery arrived and was not right one for my laptop (will not fit)Contacted Dell customer support daily, received only run around as if I didn't have enough sense to know if battery would fitBecame tired of the games being played, notified Dell I was returning battery at my expense and want no further business dealings with Dell
Ordered a Dell computer on Black FridayLater that day I found an HP that was $cheaper with same specsI contacted Dell to try to get price reduced but was only offered $offI cancelled the order less than hours from the time I placed it and was told that I could not cancel the order even though it was one of the options on the customer portal that was emailed to meI contacted customer service and again was told the order MUST go throughI stated that it is not necessary to create this product and force me to have to mail it backDell refused to cooperate and is insisting on mailing the product
I purchased my delllaptop Latitude service tag ***, I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor *** the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
lap top is two years old second motherboard is bad, dell fixed first one service tag# *** dps ref # *** one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
I've ordered a television from dell and someone at ups facility entered the wrong code into the system and stated that they couldn't confirm addressI received a ups door tag so I know that the deliverer found my house which is not an apartmentUps issued a return to senderDell received the package in *** *** signed by ***I called dell repeatedly to resend television and they wouldn't do it Next I said I just wanted my money back and every time I call I get the run aroundI cant talked to anyone in the US and I am not confident in foreign customer supportThey have a hard time understanding me and me themMy tracking is *** Dell never follows on phone calls and can never get me to next level reportEvery rep says the same thingI never received the television By the tracking you can confirm that it was sent to *** The original destination is in *** ***shipping was initiated from ** *** ***
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # ***)Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
If you're reading this, do NOT buy a Dell laptop if it's going to cost you over $1000! Their technical support team has been emailing me the same response explaining the options that I haveThe escalations team will only give you options (pay for a tech to come or mail it in and wait at least a week) to get your laptop fixed during the warrantyI have mentioned numerous times that I’m unable to ship out my laptop due to being a student and using the laptop for school since I’m in the last weeks of schoolI also can’t have a tech some out and fix it due to being unable to provide a location to perform the repair as well as find the time due to work and schoolThe issues on this second Dell XPS isn’t newMy first Dell XPS was overheating and unable to be put to sleep mode properly which could be a fire hazard since I first discovered this when I left the laptop alone in my backpack only to find it uncomfortably hot with the fans running full blastIt got replaced, the sec
order #*** for a laptop computerwas orderedcredit card given
numerous emails sent back and forth regarding purchase to be "verified"
then a final email sent that laptop was on it's way thru FedEx
day for FedEx delivery, was sent another email that Dell cancelled the shipment
because it needed verification
this was purchased by my son for collegei am the card holder & I sent hours on hold
waiting for it to be reverified, was told Dell would call me back, but when I finally got someone,
they said that the order was cancelled
my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to
send back out FedEx the laptop, but they said a new order would have to be resubmitted
this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell
I want a refund posted back to my credit card
I was placed orders on 10/24/2016, they cancelled my orders without any reason, then I request refund, one order send me an check, but I type wrong billing info(incorrect name) when I placed order, then I request them to return the check(by myself) and resent me a new check with right billing info, they declined, another one order have no refund, no response, I lost my money
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I called for gift card consolidation on July The case was accepted and I was told to receive my combined card and get a notice from emailFor here, all goodHowever, I never receive the notice and the cardSo I called againAnother representative took over my case, and told me same thingThen, I got nothingI tried every methods I know to resolve the problem, but it seems no one from Dell has the willing to assist meI don't know why??? On your website you says it only takes days for card consolidationNow, it is Aug I have already bought my new computer using my credit cardSo am I expecting to use those cards for another $computer? definitely not! So those cards are no use for me nowI still believe Dell has great productHowever, the service is really awful!!!!!!
Dell refused to honor their Price match policy, The policy on your website reads:
What Dell won’t match:
• Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices
So it read it as Dell will not price match any prices for the week before and the week after thanksgivingI attempted to price match past the given time frame (a week after thanksgiving) and I am still within my days of purchase (purchased 11/17)Dell reps refused to price match So I am having a hard time understanding why they will not price match their competitors as spelled out in their policyAfter a few emails back and forth, they reps just stopped responding to me, which I thought was very rudeI usually shop with confidence on dell, but not anymore
My system required a technician to fix The tech broke the system, the next tech could not fix it Due to the tech breaking the laptop I was offered an extended warranty of months on the old system and was provided a spec out on the new system which included a year warranty
When the new system came - I notified Dell within the weeks I received it about issues with the HD and Nividia video card Being an IT technician I followed the proper trouble shooting steps to try to fix the system however I was not able to, contacted dell to get help and performed all requested steps to trouble shoot the issues I was out of commission due to a surgery and after getting back online I contacted Dell and was informed that the system was not going to be replaced with a new system (even tho the replacement was suppose to be new) Rather that I was being offered a Refurished system that would be over years old The Executed resolution person told me if I do not like the choice he gav
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future
Also the cartridge
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I ordered an item from Dell on Jan The order was cancelled by Dell, but never refunded I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-hours I've been waiting for four weeks Now I'm paying interest on these items
I purchased an extended service contract with Dell for a period of Years, it covered on-site support as well as sending it in to get repairedUpon repairs, Dell Support advised me that I was covered and was eligible to have the computer replacedI went back and forth with Dell because they wanted to replace the computer with another one that I was not satisfied with, upon finally agreeing on a valid computer configuration, they sent me an empty box with packaging for me to ship my laptop inUpon contacting Dell to ask what the procedure was for me to ship it back since the box did not have any instructions, the support agent I worked with told me to stop right there and that the Laptop was supposed to be in that box that I received I did, in fact, go to the Police Department to file a report since the Dell rep someone at their facility or *** stole it and upon inspection of the box, the Officer responding stated that no signs of theft appear and that he cannot issue a r
On September 14th of 2016, I ordered a DELL BASE,NBK,BTX,INS,The PC was delivered on September 19th and worked just fineBy October 11th the PC was no longer working properlyThe speed of the pc was so slow that it became unusableNo internet functions could be used rendering it useless for work and its intended purposeI checked many things and used DELL forums to troubleshoot my issue for hoursIt was suggested on the forums that I do a roll back, to restore a previous version before updates, which I didNothing that was suggested by the forums restored the pc to its previous processing speed
I was then forced after a week to call technical supportI called *** *** on October 17th who agreed there was a speed issue with the pc and she did hours of trouble shooting with meThe speed issue was unresolved even after going into the partition and rebuilding WINDOWS which is the typical last resort to fix a speed issueAll of my data was wiped and I had t
Ordered replacement battery for my Dell laptopOrder was place online while logged into my account and with the laptop checked as the one part is for, to include service tag#Battery arrived and was not right one for my laptop (will not fit)Contacted Dell customer support daily, received only run around as if I didn't have enough sense to know if battery would fitBecame tired of the games being played, notified Dell I was returning battery at my expense and want no further business dealings with Dell