Dell told me the computer I purchased thru costco was out of warranty when the hard drive crashed I found out later that my computer was in warranty after I purchased a new hard drive from Dell The hard drive came and I installed it but it won't run because I wasn't supplied start up software Since then I've been on the phone "going on hours" trying to get this worked out and get a refund for the new hard drive
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
Purchased a Dell XPS on 1/ Since the purchase the system has been plagued with problemsI have had to call Technical Support on numerous occasions The computer experienced everything from overheating to PSU dying Over the course of the past years, the computer under full warranty has had virtually every part replaced The motherboard has been replaced at least timesThe video card at least times The power button, PSU, HD all failed and needed to be replaced The computer is still overheating and is extremely slow, like the first day I purchased it
After speaking with *** ** *** (***) who promised that the computer is eligible for a "System Exchange" told me the department that handles this would call me back with 1-business days days later, I am still waiting
I ordered a TV from Dell on January 18, Order numbers are *** for warranty and *** for Sony 65X850C
The TV was shipped from *** *** on Jan through *** and after days, I still didn't know where the TV wasOn Jan 28, I called *** and the lady I spoke with was upset with me and she canceled delivery*** were making too many excuses as to why they had missed their committed delivery date
Dell have received their TV back from *** on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer
Reference numbers for TV refund is *** and warranty is ***I need to pay DFS already
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I purchased to separate items on two separate days each item claimed to include a $rebate in the form of a gift card would be mailed to me after purchase I never received the gift cards and after many, many hours dealing with various departments at DELL they eventually gave me a coupon code for $off my next order First, the original deal was a gift card that could be used anywhere, not just on another DELL order Second, the coupon code only covers half of what they owe This is advertising They advertised a $gift card rebate for each of the separate orders and I have never received them
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account
DPID#'s : *** & *** SRN#'s: (***), (***) &( ***)
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at *** ***After spending months trying to resolve issues both myself (I am a computer science professor), *** ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason
I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them
I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I made a purchase from Dell through eBay in May It was for a Latitude Elaptop with a 250GB Hard DriveHowever, now that I have filled that hard drive a few months over a year later, and messages pop up telling me my hard drive has almost no space on it, I notice that it is only an 80GB (or less) hard drive, when I paid for a 250GB Hard drive!!! I am VERY UNHAPPY, and want this resolved immediately, as I need to begin using it for work and with the smaller hard drive than what I ordered, I don't have the room for what I needI contacted Dell, and they are telling me they can do nothing because it is "out of warranty." However, the product I received is NOT what I ordered and paid for, or was misrepresented in the first place!
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty
Purchased a router from Dell.com (Order # ***, Ordered Dec 21, Delivered Dec 29) which is not working wellContacted Dell support couple of times (Jan 26, Feb 1) to get a refund processed
But they say they can't help in refundThey are directing me to manufacturerAnd the manufacturer is directing me to retailer (Dell.com)I'm fand I'm here writing the complaint
I purchased two new Dell computers via ***.com in October, Both of them have been in use since December, but one was left nonfunctional on January 30, when it suddenly and without warning failed to boot up and I was unable to reinstall Windows to the deviceAt that time, diagnostics indicated a problem with either the system memory or hard drive, and the laptop had to be shipped back to dell for serviceIt was returned business days later with no hardware replaced and only the operating system reinstalledThe same defective hardware has, once again, rendered the computer inoperable and I have spent hours on the phone with Dell technical support trying to get them to transship me a replacement boot hard drive which I strongly suspect is the problemHowever the technical support personnel simply refuse to do so, telling me the only option is for me to return the computer to them to reinstall the operating systemThe operating system is NOT THE PROBLEM but dell
Our company purchased a Dell Computer that was shipped to us in December
The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since
I contacted Dell Tech Support for assistance with this problem and:
FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M*** ***
DELL EXPRESS SERVICE CODE:
DELL SERVICE TAG: 63NGZH
PREVIOUS SERVICE REQUEST #
Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it
Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID *** and order number ***, for an Inspiron Desktop computer
Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.”
When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me
I called Dell on the phone number provided in the email and after minutes on hold abandoned the call
The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back
I called Dell again that afternoon and spoke with someone who claimed that the cr
I bought a Dell laptop and it was slow from day I tried everything that I knew to fix it, and one day I decided to remove the Mcaffee virus scan in hopes that fewer programs running in the background would helpI know the program was slowing down the laptop because the laptop would stop to load and open Mcaffee windows and scansBy doing this it made all videos streamed or downloaded to run in slow motion until they came to a complete stop and the sound didn't work on the laptop at allI contacted Dell and the laptop was still new enough that I got the video problem fixed under warrantyBut it was still slow so I told the technician that I was working with and he gave me a number to callSo they sent me to the software department and they told me software is not under warrantyI was sold a defective product and when I brought this to their attention they said I have to pay them to get what I should have gotten when I paid for the laptopI never received a quality product that
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded
Terrible company with terrible customer services
Tracking information
Delivered On:
Wednesday, 04/20/at 10:A.M
Left At:
Dock
Signed By:
***
Hi,
I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters
Dell told me the computer I purchased thru costco was out of warranty when the hard drive crashed I found out later that my computer was in warranty after I purchased a new hard drive from Dell The hard drive came and I installed it but it won't run because I wasn't supplied start up software Since then I've been on the phone "going on hours" trying to get this worked out and get a refund for the new hard drive
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
Purchased a Dell XPS on 1/ Since the purchase the system has been plagued with problemsI have had to call Technical Support on numerous occasions The computer experienced everything from overheating to PSU dying Over the course of the past years, the computer under full warranty has had virtually every part replaced The motherboard has been replaced at least timesThe video card at least times The power button, PSU, HD all failed and needed to be replaced The computer is still overheating and is extremely slow, like the first day I purchased it
After speaking with *** ** *** (***) who promised that the computer is eligible for a "System Exchange" told me the department that handles this would call me back with 1-business days days later, I am still waiting
I ordered a TV from Dell on January 18, Order numbers are *** for warranty and *** for Sony 65X850C
The TV was shipped from *** *** on Jan through *** and after days, I still didn't know where the TV wasOn Jan 28, I called *** and the lady I spoke with was upset with me and she canceled delivery*** were making too many excuses as to why they had missed their committed delivery date
Dell have received their TV back from *** on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer
Reference numbers for TV refund is *** and warranty is ***I need to pay DFS already
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I purchased to separate items on two separate days each item claimed to include a $rebate in the form of a gift card would be mailed to me after purchase I never received the gift cards and after many, many hours dealing with various departments at DELL they eventually gave me a coupon code for $off my next order First, the original deal was a gift card that could be used anywhere, not just on another DELL order Second, the coupon code only covers half of what they owe This is advertising They advertised a $gift card rebate for each of the separate orders and I have never received them
I purchased a hard drive on the 4th of March and I have not received the item as of today (04/09/2016)The original date that I should have received the item got pushed back every week from the date of my initial paymentI called customer service every time I did not receive the hard drive on the promised date only to be told umpteen times that there has been a delay in my orderWhen I asked to speak to a supervise, I was told that I need to cancel and repurchase the itemI did cancel my order then made a repurchaseSame story! My order delivery date has been pushed back twice since my cancel and repurchase I am kindly seeking Revdex.com's assistance in getting my productI was charged for my first purchase and second purchase and I am yet to see my refund for the first purchase show up on my bank account
DPID#'s : *** & *** SRN#'s: (***), (***) &( ***)
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at *** ***After spending months trying to resolve issues both myself (I am a computer science professor), *** ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason
I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them
I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I made a purchase from Dell through eBay in May It was for a Latitude Elaptop with a 250GB Hard DriveHowever, now that I have filled that hard drive a few months over a year later, and messages pop up telling me my hard drive has almost no space on it, I notice that it is only an 80GB (or less) hard drive, when I paid for a 250GB Hard drive!!! I am VERY UNHAPPY, and want this resolved immediately, as I need to begin using it for work and with the smaller hard drive than what I ordered, I don't have the room for what I needI contacted Dell, and they are telling me they can do nothing because it is "out of warranty." However, the product I received is NOT what I ordered and paid for, or was misrepresented in the first place!
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty
Purchased a router from Dell.com (Order # ***, Ordered Dec 21, Delivered Dec 29) which is not working wellContacted Dell support couple of times (Jan 26, Feb 1) to get a refund processed
But they say they can't help in refundThey are directing me to manufacturerAnd the manufacturer is directing me to retailer (Dell.com)I'm fand I'm here writing the complaint
I purchased two new Dell computers via ***.com in October, Both of them have been in use since December, but one was left nonfunctional on January 30, when it suddenly and without warning failed to boot up and I was unable to reinstall Windows to the deviceAt that time, diagnostics indicated a problem with either the system memory or hard drive, and the laptop had to be shipped back to dell for serviceIt was returned business days later with no hardware replaced and only the operating system reinstalledThe same defective hardware has, once again, rendered the computer inoperable and I have spent hours on the phone with Dell technical support trying to get them to transship me a replacement boot hard drive which I strongly suspect is the problemHowever the technical support personnel simply refuse to do so, telling me the only option is for me to return the computer to them to reinstall the operating systemThe operating system is NOT THE PROBLEM but dell
Our company purchased a Dell Computer that was shipped to us in December
The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since
I contacted Dell Tech Support for assistance with this problem and:
FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M*** ***
DELL EXPRESS SERVICE CODE:
DELL SERVICE TAG: 63NGZH
PREVIOUS SERVICE REQUEST #
Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it
Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID *** and order number ***, for an Inspiron Desktop computer
Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.”
When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me
I called Dell on the phone number provided in the email and after minutes on hold abandoned the call
The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back
I called Dell again that afternoon and spoke with someone who claimed that the cr
I bought a Dell laptop and it was slow from day I tried everything that I knew to fix it, and one day I decided to remove the Mcaffee virus scan in hopes that fewer programs running in the background would helpI know the program was slowing down the laptop because the laptop would stop to load and open Mcaffee windows and scansBy doing this it made all videos streamed or downloaded to run in slow motion until they came to a complete stop and the sound didn't work on the laptop at allI contacted Dell and the laptop was still new enough that I got the video problem fixed under warrantyBut it was still slow so I told the technician that I was working with and he gave me a number to callSo they sent me to the software department and they told me software is not under warrantyI was sold a defective product and when I brought this to their attention they said I have to pay them to get what I should have gotten when I paid for the laptopI never received a quality product that
I purchased a computer and was given a delivery date I was told it would be delivered before 4: The computer was not delivered that date I was toldI called the next day and the shipper said they attempted at 6:that night but nobody was there I told them it needed to be delivered before 4: They said they would deliver that day which it was not I called Dell about the situation and they said they would call them and for all of my trouble they would give me a $gift card I received the gift card on Oct 5th Today I tried to use the coupon on their website and it did not work I called Dell and at first I was told the coupon could only be used on certain products The next representative said it could not be used on sale items Nowhere on the coupon are there any restrictions
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded
Terrible company with terrible customer services
Tracking information
Delivered On:
Wednesday, 04/20/at 10:A.M
Left At:
Dock
Signed By:
***
Hi,
I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters