I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
I have dell outlet orders which were placed on September, they were all shipped and then recalled back to Dell by Dell Verification Team, all these packages were returned to the shipper "Dell" and not delivered to my addressAll these orders were not refunded by that time, it has been over months and they are still not refunded yetI've contacted Dell Verification and CARE team for numerous times and they know my situation very well, ***@dell.com is in charge of my case, ***@dell.com, ***@dell.com also knows the case very well
I want my orders to be refunded as soon as possiblePlease contact ***@dell.com if you guys need more details about the case
Here are the order numbers:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM
I have tried to resolve this issue in the following ways:
(1) I chatted with a representative who told me I would have to call Sales & Returns about the issue
(2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I purchased my computer less than a year agoI recently got it back from Dell, who had to repair the hardware Two days after receiving it I was hit with a ZEUS virus I immediately contact Dell because I had the same problem when I purchased the computer in In I gave Dell about $to protect my computer The software was to last three years Now that I have the virus again they want me to pay another $ I tried hard to get the gentlemen on the phone to acknowledge that I already have a receipt stating that I had a paid suscription for three years Please
have someone investigate this I feel as though Dell's support team is gouging me for more cash Dell had my computer for a week so I trusted that they would resolve my issues, instead I feel disrespected by their customer service rep's attitude I would like my computer restored to its working condition, virus free
My Receipt: Support Order Status Purchase Details
Purchase Details
Dell
I purchased a new Dell Computer in Oct of I purchased the warranty on October for about $ My customer # is *** Acknowledgement # *** I have spoken to people over the last days, since October 8th Including *** ***, *** ***, "***" (would not give last name), *** ***, *** *** (who has emailed me now times saying she's working on it) I finally emailed *** *** and got a response from a *** *** saying that yes they had record of my warranty but that the computer was purchased by someone else and they have record of a refund...??? First, I never requested a refund and second, I would certainly be aware of I had one BUT MOST IMPORTANTLY A warranty is like insurance If you buy it and then your house burns down...is it ethical for the insurance company to offer you a refund? No Please make Dell honor the year warranty I bought on this computer that is slowly degrading (the lynchpin is cracked and since i
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled
I do not know why they did this, may be just to make money by using this?
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item
I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product
I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is ***@dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
My new dell computer was downloading a windows update when it locked up and would not restartI tried to reboot it, but it came up with a "no boot device detected" errorWhen calling to get help on dell's useless customer no-support line, I got hung up on three times and all the information they gave me was wrongNothing is working and I can't get help from dell, even though my computer is still under warrantyThis is a know problem for dell computers, but they refuse to fix it
I placed this order *** in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank
The Dell shipped this laptop to my shipping address of CA with Fedex *** in June.3th
But I found this fedex package was returned to Dell by Dell without my agreement
No one of Dell told me why return, no reason return!
I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell
In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I did bought a Dell laptop on 22nd from ***, which had Premium Support warranty After that I did transferred that laptop on my nameI had a Hardware issue on April this year and Dell supported me at that timeAgain in October I had one more hardware issue and contacted dell for supportOn the same day dell advised me that, my premium support is going to run out on November, so I did bought two year premium supportDell advised me on that day that, they had an issue to raise a service order and told me that they will wetback to me in HoursAfter weeks , dell advised me that they are unable to support me
Dell replied back that, Sampath Rajkumar from Dell will contact me and I can reach him thru mails I got a call from him and I did asked him that, I will contact him back againi did sent few emails and callsHe never responded back for my emailsI can't Trust Dell any moreI would like complete refund for Laptop
I ordered a computer monitor from this business's websiteThe product webpage promised a $Dell gift card would be sent to my email if I bought that particular monitor as part of a promotionThe fine print said that the gift card would be sent to me within 15-business days of when my purchase was confirmed
The monitor was shipped and I received it without issue, but I never got a confirmation email saying I would get the gift card, so I emailed Customer Service asking them to check if they were going to send the $gift card, and they said my purchase was "100% eligible" for the gift card, so I was satisfied and waited for the gift card to come
However, the 15-day window passed and I still hadn't received my gift cardI emailed Customer Service again, and they bumped up my gift card to $(I assumed the raise was an apology for sending the gift card late)Customer Service contacted the "gift card team", which apparently is in charge of handling gift card distribution
I returned a Laptop to Dell that was days out of warranty to replace a key (Q) on the keyboard The communication from Dell was that the Laptop was beyond repair This allegation is false The Laptop was working fine other than the missing key before it was returned
My complaint is twofold First of all the customer service provided by Dell is terrible to say the least I have been contacted numerous times and the reps are difficult to understand and have been very difficult to work with Secondly, the repair service provided by Dell is terrible as well and lacks customer focus My intent is not to have my computer repaired but to warn others and to ensure no one wastes $on a Dell piece of equipment again
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable
I purchased a Dell XPS desktop from Dell's website back in September of Upon setting up the computer I realized it had wireless issues and contacted Dell to resolve the problem I had to call them several times to resolve the issue and the day after Dell claimed that they repaired my computer, the system failed to boot up and all my work over the last week had been lost I had to pay an outside technician to try and restore any data he could but still lost over a week of data entry for my company Dell sent me a temporary reboot disk and upon getting the computer back to a functioning state, I once again realized that the wireless device was still not working I had to restart my computer every time it went to sleep just to get the wireless device to work While I was dealing with the wireless situation, I also realixed that the SD card reader didn't work Once again, I had to call Dell and them knowing this was a known issue, they dispatched a service technician to r
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced *** (badge ***) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor *** (badge ***) who said that there is no way I can get a replacement computer (new or refurbished)
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories
Order Date: 12/20/
Order Number: ***
Shipping Method: 2nd Business Day Cr:***-***-***Dell Purchase ID: ***
I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
I have dell outlet orders which were placed on September, they were all shipped and then recalled back to Dell by Dell Verification Team, all these packages were returned to the shipper "Dell" and not delivered to my addressAll these orders were not refunded by that time, it has been over months and they are still not refunded yetI've contacted Dell Verification and CARE team for numerous times and they know my situation very well, ***@dell.com is in charge of my case, ***@dell.com, ***@dell.com also knows the case very well
I want my orders to be refunded as soon as possiblePlease contact ***@dell.com if you guys need more details about the case
Here are the order numbers:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM
I have tried to resolve this issue in the following ways:
(1) I chatted with a representative who told me I would have to call Sales & Returns about the issue
(2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I purchased my computer less than a year agoI recently got it back from Dell, who had to repair the hardware Two days after receiving it I was hit with a ZEUS virus I immediately contact Dell because I had the same problem when I purchased the computer in In I gave Dell about $to protect my computer The software was to last three years Now that I have the virus again they want me to pay another $ I tried hard to get the gentlemen on the phone to acknowledge that I already have a receipt stating that I had a paid suscription for three years Please
have someone investigate this I feel as though Dell's support team is gouging me for more cash Dell had my computer for a week so I trusted that they would resolve my issues, instead I feel disrespected by their customer service rep's attitude I would like my computer restored to its working condition, virus free
My Receipt: Support Order Status Purchase Details
Purchase Details
Dell
I purchased a new Dell Computer in Oct of I purchased the warranty on October for about $ My customer # is *** Acknowledgement # *** I have spoken to people over the last days, since October 8th Including *** ***, *** ***, "***" (would not give last name), *** ***, *** *** (who has emailed me now times saying she's working on it) I finally emailed *** *** and got a response from a *** *** saying that yes they had record of my warranty but that the computer was purchased by someone else and they have record of a refund...??? First, I never requested a refund and second, I would certainly be aware of I had one BUT MOST IMPORTANTLY A warranty is like insurance If you buy it and then your house burns down...is it ethical for the insurance company to offer you a refund? No Please make Dell honor the year warranty I bought on this computer that is slowly degrading (the lynchpin is cracked and since i
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled
I do not know why they did this, may be just to make money by using this?
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item
I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product
I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is ***@dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
My new dell computer was downloading a windows update when it locked up and would not restartI tried to reboot it, but it came up with a "no boot device detected" errorWhen calling to get help on dell's useless customer no-support line, I got hung up on three times and all the information they gave me was wrongNothing is working and I can't get help from dell, even though my computer is still under warrantyThis is a know problem for dell computers, but they refuse to fix it
I placed this order *** in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank
The Dell shipped this laptop to my shipping address of CA with Fedex *** in June.3th
But I found this fedex package was returned to Dell by Dell without my agreement
No one of Dell told me why return, no reason return!
I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell
In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I did bought a Dell laptop on 22nd from ***, which had Premium Support warranty After that I did transferred that laptop on my nameI had a Hardware issue on April this year and Dell supported me at that timeAgain in October I had one more hardware issue and contacted dell for supportOn the same day dell advised me that, my premium support is going to run out on November, so I did bought two year premium supportDell advised me on that day that, they had an issue to raise a service order and told me that they will wetback to me in HoursAfter weeks , dell advised me that they are unable to support me
Dell replied back that, Sampath Rajkumar from Dell will contact me and I can reach him thru mails I got a call from him and I did asked him that, I will contact him back againi did sent few emails and callsHe never responded back for my emailsI can't Trust Dell any moreI would like complete refund for Laptop
I ordered a computer monitor from this business's websiteThe product webpage promised a $Dell gift card would be sent to my email if I bought that particular monitor as part of a promotionThe fine print said that the gift card would be sent to me within 15-business days of when my purchase was confirmed
The monitor was shipped and I received it without issue, but I never got a confirmation email saying I would get the gift card, so I emailed Customer Service asking them to check if they were going to send the $gift card, and they said my purchase was "100% eligible" for the gift card, so I was satisfied and waited for the gift card to come
However, the 15-day window passed and I still hadn't received my gift cardI emailed Customer Service again, and they bumped up my gift card to $(I assumed the raise was an apology for sending the gift card late)Customer Service contacted the "gift card team", which apparently is in charge of handling gift card distribution
I returned a Laptop to Dell that was days out of warranty to replace a key (Q) on the keyboard The communication from Dell was that the Laptop was beyond repair This allegation is false The Laptop was working fine other than the missing key before it was returned
My complaint is twofold First of all the customer service provided by Dell is terrible to say the least I have been contacted numerous times and the reps are difficult to understand and have been very difficult to work with Secondly, the repair service provided by Dell is terrible as well and lacks customer focus My intent is not to have my computer repaired but to warn others and to ensure no one wastes $on a Dell piece of equipment again
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable
I purchased a Dell XPS desktop from Dell's website back in September of Upon setting up the computer I realized it had wireless issues and contacted Dell to resolve the problem I had to call them several times to resolve the issue and the day after Dell claimed that they repaired my computer, the system failed to boot up and all my work over the last week had been lost I had to pay an outside technician to try and restore any data he could but still lost over a week of data entry for my company Dell sent me a temporary reboot disk and upon getting the computer back to a functioning state, I once again realized that the wireless device was still not working I had to restart my computer every time it went to sleep just to get the wireless device to work While I was dealing with the wireless situation, I also realixed that the SD card reader didn't work Once again, I had to call Dell and them knowing this was a known issue, they dispatched a service technician to r
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced *** (badge ***) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor *** (badge ***) who said that there is no way I can get a replacement computer (new or refurbished)
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories
r:***-***-***Dell Purchase ID: ***
Order Date: 12/20/
Order Number: ***
Shipping Method: 2nd Business Day
C