I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it
When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
Dell has sent us a computer that doesn't work We have spent many hours on the phone and even sent the computer in to be fixed It still doesnt work and they only hang up on me $is alot to pay for a computer that doesn't work I've asked for a refund or a new computer They haven't given any solutions
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
To summarize the experience:
1.) I ordered a Laptop from Del on 5/31/Total price $I Waited a week for the laptop arrived June 6,
2.) I configured the laptop and loaded Microsoft Office The laptop rebooted to a blue screen and required complete reloads the first day This continued the next day as the Laptop continuously rebooted itself and requested me to reload itThe options for a Windows repair were not available
3.) I contacted tech support the following day (Thursday, June 8, 2017) as the issues persisted for the 3rd day I spent over hours on the phone with *** He informed me I had to wait days for a repair (after paying for 24-hour repair service) because (I called too late on Thursday and repairs are not made on the weekends)
4.)I chose to return the defective laptop if I could receive a refund in full *** said I probably would since the laptop was defective - but he would check and get back to me June 13th, after
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork
Since this date, I have not had a properly functioning laptop for more than a week or two at a time
I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues
Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original
The original Service Tag was
With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status
None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
The complaint is in regards with my Dell Inspiron Series (Service Tag number - ***) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new
Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair
On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response
I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
I place an order with Dell on 10/28/and the order was cancelled the same afternoon but I did not get a notification but they debit my account $794.99, when I called customer service and after been transferred many times I was told that my email address was incorrect and that why I did not get any information from them but I have emails from them showing when the order was placedMy order number is *** ***
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
I have been trying for the past days for dell to process my paymentBut they claim it will require 24-hours every time I call themWhen I called them today on, August 4th,2016, I was forwarded to the credit card department and I was answered by a pre-recorded instead of a real personThe timing of the call was well within the business hours listed on their websiteFurthermore, they now claim that I may lose my discounts that I used whilst placing the orderAlso, Dell keeps blaming PayPal and PayPal says that it is Dell who needs to withdraw the money nowI also tried to pay using a debit card, and an online chat supervisor claimed that my payment would go through, but it did notI have proof of said info
I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
I purchased a smart tv on Nov30, Approxmonth later the tv stopped workingI contacted Dell and requested a full refund, of which I was promisedI returned the tv and Dell received the tv on Jan21, Today is Feb17, and I still have not received my refundClearly a theft has been committed
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/
The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
I purchased Dell System on 16-MAR-in Dell.com with order number ***.One year warranty was given for the system.But unfortunately PC was not working from last days.It was getting loud noise inside hard drive and motherboard connectivity.I reported this issue days back with Dell technical representative.They recommended me, send back the PC to warehouse for additional repairBut I am not received shipping label for returnSeveral times I contacted Dell through email and phone calls.They were not responded.I really frustrated with Dell customer service
Apr2, Dell Purchase ID *** Order total $2,Sales rep *** *** ***
I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers
I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag#***) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell
Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it
When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
Dell has sent us a computer that doesn't work We have spent many hours on the phone and even sent the computer in to be fixed It still doesnt work and they only hang up on me $is alot to pay for a computer that doesn't work I've asked for a refund or a new computer They haven't given any solutions
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
To summarize the experience:
1.) I ordered a Laptop from Del on 5/31/Total price $I Waited a week for the laptop arrived June 6,
2.) I configured the laptop and loaded Microsoft Office The laptop rebooted to a blue screen and required complete reloads the first day This continued the next day as the Laptop continuously rebooted itself and requested me to reload itThe options for a Windows repair were not available
3.) I contacted tech support the following day (Thursday, June 8, 2017) as the issues persisted for the 3rd day I spent over hours on the phone with *** He informed me I had to wait days for a repair (after paying for 24-hour repair service) because (I called too late on Thursday and repairs are not made on the weekends)
4.)I chose to return the defective laptop if I could receive a refund in full *** said I probably would since the laptop was defective - but he would check and get back to me June 13th, after
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork
Since this date, I have not had a properly functioning laptop for more than a week or two at a time
I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues
Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original
The original Service Tag was
With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status
None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
The complaint is in regards with my Dell Inspiron Series (Service Tag number - ***) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new
Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair
On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
I purchased an Alienware Rlaptop (Alienware 17-2136SLV) on Apr Once I opened the box I discovered it had a defective batteryI contacted Dell/Alienware technical support and they informed me that my warranty had expired as of August 18, 2016, despite the fact that it clearly states on the computer's box that I purchased that I have a "Minimum year limited hardware warranty" They requested that I email them my proof of purchase to prove to them the date I bought the computer in order to update my warrantyI did soThey responded by telling me that there was no way to update the warranty and to contact the retailerI reached out to Dell/Alienware Technical Support one more time to press the issue and they gave me the same response
I contacted the retailer that sold me the laptop on May They contacted Dell/Alienware themselves while I waited at their customer service departmentDell/Alienware requested that they send them proof that I was the first pers
I place an order with Dell on 10/28/and the order was cancelled the same afternoon but I did not get a notification but they debit my account $794.99, when I called customer service and after been transferred many times I was told that my email address was incorrect and that why I did not get any information from them but I have emails from them showing when the order was placedMy order number is *** ***
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
I have been trying for the past days for dell to process my paymentBut they claim it will require 24-hours every time I call themWhen I called them today on, August 4th,2016, I was forwarded to the credit card department and I was answered by a pre-recorded instead of a real personThe timing of the call was well within the business hours listed on their websiteFurthermore, they now claim that I may lose my discounts that I used whilst placing the orderAlso, Dell keeps blaming PayPal and PayPal says that it is Dell who needs to withdraw the money nowI also tried to pay using a debit card, and an online chat supervisor claimed that my payment would go through, but it did notI have proof of said info
I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
I purchased a smart tv on Nov30, Approxmonth later the tv stopped workingI contacted Dell and requested a full refund, of which I was promisedI returned the tv and Dell received the tv on Jan21, Today is Feb17, and I still have not received my refundClearly a theft has been committed
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/
The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
I purchased Dell System on 16-MAR-in Dell.com with order number ***.One year warranty was given for the system.But unfortunately PC was not working from last days.It was getting loud noise inside hard drive and motherboard connectivity.I reported this issue days back with Dell technical representative.They recommended me, send back the PC to warehouse for additional repairBut I am not received shipping label for returnSeveral times I contacted Dell through email and phone calls.They were not responded.I really frustrated with Dell customer service
Apr2, Dell Purchase ID *** Order total $2,Sales rep *** *** ***
I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers
I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag#***) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell
Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and