Hello,
first of all I am a *** *** small business and vendor for the ***, ** **
I repair computers with adaptive software for the visually impaired veterans Now the ** is asking me to purchase new computers The last one I received, Dell order number: *** it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet
Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The ** sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop
So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
The XPS System I bought is Junk, I was in *** *** Clearwater tied up for a long time due to stroke after operationSo when I got home Feb th I tried my Computer and did not work I called dell I told them that this unit has been bad since day one., I want a replacement unit
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/
Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop
As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment
The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
Dell Customer 'Service' gives me a whole new definition of how TERRIBLE a customer service SYSTEM could possibly be!
They keeps giving completely WRONG information and kicking me around different departments like a ball
Customer service told me the first order which placed incorrectly 'Will be canceled, I won't be charged' Then I placed 2nd orderBut days later, the 1st order was not canceled, and I was chargedSecond order was placed, item was shipped, But according to the shipping tracking number, this package appeared at completely two COUNTRIES at exactly same timedays later, this item is still there! and never moved, I called DELL over times to ask where is my itemfirst, they told me it's deliveredThey won't even check the Tracking number they provided but just simply tell me it's delivered and asked me to check with neighborsI called the carrier, they said this item were not even inside United States beforeI want a refund, they said, until Dell receives this item returned from customer, they won't process the refundWhat if I never even receive it?!
Finally after days this package was shipped (was over night) they admit it was lost and told me 3-business days, I will get my money backweek later, another one told me need to wait 5-business days
Complain about their phone system, after minutes of talking to a machine and inputting some purchase ID and OrderID, they told me the department I was trying to reaching is closedOnline live chat, every single time they were trying to provide some information, there is always something completely WRONGI promise me, I'll never purchase any DELL products in next years, and see if it can still exist after years
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items
I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models
This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty
On January 29, 2017, I called Dell support who concluded my laptop needed to be restored to its original manufacturing settingsOn February 6th, I had the software CD to do so and I contacted Dell support to walk me through the installationDuring the process, the software required a 25-character codeThe Dell employee could not direct me to what the 25-character code could beAfter 1-1/2+ hours during which time I was put on hold several times while he spoke to his manager, I told the Dell support representative to contact me via email when he had an answerSince that day, Dell and I have exchange many emailsDell has told me the 25-character code is digitally embedded on the motherboard my laptop(Dell replaced the motherboard this past fall under warranty.) If the motherboard that is in my laptop has a digitally embedded 25-character code, the software would automatically installHowever, the software does not automatically install, therefore; I needed to be given the 25-ch
Dell has a soundbar system (vizio Manufacturer part S4251W-B4Dell part A7113320) advertised on the mobile version of their website ( *** ) for the price of When trying to purchase this item through their sales chat they started the price was $After an hour they agreed to call back and offer a discountWhich they did via voicemail($off the price)They said they world call right back on the voicemail and never didI called a week later and they started the item was no longer available and refused to let me speak to a supervisor or manager and transferred me back and forth between sales and customer care times! The item is still on their website and now they refused to honor this advertised price or give me a discount towards a similar itemI contacted dell two more times through chat and email without any resolutionThey stated they would call in
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by *** * ***Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is ***" & corporate Advanced Resolution team member * ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the
Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
Dear sir or madam,
I have an issue with Dell Dell INSPIRON computer, which I bought on Nov 23, 2017, Service Tag:***, tracking number! Hopefully, you can help me to resolve it
I borrowed a DVD movie from Novi library at Novi, Michigan on Aug 25, 18, I put the DVD into my Dell PC disco drive to watch the movieThe DVD did not play but stuck insideI could take it outI contacted my library and asked if I can buy a brand new DVD and returned to themThe librarian told me that they have special code in the library DVD, and I could not buy a new one from local storeThe alternative way is to pay $fine for this movie
On Aug 27, 18, I called Dell tech support, The gentleman offered me to ship the PC back to DellHe said that the technician in the center will help to take the DVD out, and if he can’t take DVD movie out for whatever reason, Dell will ship a new PC to usI contacted the head of Novi library and ask if they would not charge me a late fee until Dell to
I purchased computers from Dell Computers here in the USA, I finally called them on 7/23/after having major hacking issues with all computersWhile tech admitted the problem, he said it was fixed and didn't effect me, but by the end of the call I had or reps shouting at me calling me stupid and telling me I didn't know how to use a computermonths agree there was a breach or something with Intel and their audio devices that were put into Dell, HP, and other computers
Instead of fixing all these computers, Dell and I assume others sold the computers with that bad software which allowed anyone a backdoor into your computer at anytime
The person didn't even have to have a internet connection or passwordI would have up to on my computer and within an hour my brand new day old laptop no longer had a hard drive, they wiped it cleanI also purchased All-in-One computers, that also have the bad software on them
I used to have respect and only purchase
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc
Hello,
first of all I am a *** *** small business and vendor for the ***, ** **
I repair computers with adaptive software for the visually impaired veterans Now the ** is asking me to purchase new computers The last one I received, Dell order number: *** it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet
Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The ** sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop
So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
The XPS System I bought is Junk, I was in *** *** Clearwater tied up for a long time due to stroke after operationSo when I got home Feb th I tried my Computer and did not work I called dell I told them that this unit has been bad since day one., I want a replacement unit
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/
Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop
As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment
The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
Dell Customer 'Service' gives me a whole new definition of how TERRIBLE a customer service SYSTEM could possibly be!
They keeps giving completely WRONG information and kicking me around different departments like a ball
Customer service told me the first order which placed incorrectly 'Will be canceled, I won't be charged' Then I placed 2nd orderBut days later, the 1st order was not canceled, and I was chargedSecond order was placed, item was shipped, But according to the shipping tracking number, this package appeared at completely two COUNTRIES at exactly same timedays later, this item is still there! and never moved, I called DELL over times to ask where is my itemfirst, they told me it's deliveredThey won't even check the Tracking number they provided but just simply tell me it's delivered and asked me to check with neighborsI called the carrier, they said this item were not even inside United States beforeI want a refund, they said, until Dell receives this item returned from customer, they won't process the refundWhat if I never even receive it?!
Finally after days this package was shipped (was over night) they admit it was lost and told me 3-business days, I will get my money backweek later, another one told me need to wait 5-business days
Complain about their phone system, after minutes of talking to a machine and inputting some purchase ID and OrderID, they told me the department I was trying to reaching is closedOnline live chat, every single time they were trying to provide some information, there is always something completely WRONGI promise me, I'll never purchase any DELL products in next years, and see if it can still exist after years
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
I tried to get response about a promotion and never got a answer after following up several times
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items
I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models
This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty
On January 29, 2017, I called Dell support who concluded my laptop needed to be restored to its original manufacturing settingsOn February 6th, I had the software CD to do so and I contacted Dell support to walk me through the installationDuring the process, the software required a 25-character codeThe Dell employee could not direct me to what the 25-character code could beAfter 1-1/2+ hours during which time I was put on hold several times while he spoke to his manager, I told the Dell support representative to contact me via email when he had an answerSince that day, Dell and I have exchange many emailsDell has told me the 25-character code is digitally embedded on the motherboard my laptop(Dell replaced the motherboard this past fall under warranty.) If the motherboard that is in my laptop has a digitally embedded 25-character code, the software would automatically installHowever, the software does not automatically install, therefore; I needed to be given the 25-ch
Dell has a soundbar system (vizio Manufacturer part S4251W-B4Dell part A7113320) advertised on the mobile version of their website ( *** ) for the price of When trying to purchase this item through their sales chat they started the price was $After an hour they agreed to call back and offer a discountWhich they did via voicemail($off the price)They said they world call right back on the voicemail and never didI called a week later and they started the item was no longer available and refused to let me speak to a supervisor or manager and transferred me back and forth between sales and customer care times! The item is still on their website and now they refused to honor this advertised price or give me a discount towards a similar itemI contacted dell two more times through chat and email without any resolutionThey stated they would call in
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by *** * ***Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is ***" & corporate Advanced Resolution team member * ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the
Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
Dear sir or madam,
I have an issue with Dell Dell INSPIRON computer, which I bought on Nov 23, 2017, Service Tag:***, tracking number! Hopefully, you can help me to resolve it
I borrowed a DVD movie from Novi library at Novi, Michigan on Aug 25, 18, I put the DVD into my Dell PC disco drive to watch the movieThe DVD did not play but stuck insideI could take it outI contacted my library and asked if I can buy a brand new DVD and returned to themThe librarian told me that they have special code in the library DVD, and I could not buy a new one from local storeThe alternative way is to pay $fine for this movie
On Aug 27, 18, I called Dell tech support, The gentleman offered me to ship the PC back to DellHe said that the technician in the center will help to take the DVD out, and if he can’t take DVD movie out for whatever reason, Dell will ship a new PC to usI contacted the head of Novi library and ask if they would not charge me a late fee until Dell to
I purchased computers from Dell Computers here in the USA, I finally called them on 7/23/after having major hacking issues with all computersWhile tech admitted the problem, he said it was fixed and didn't effect me, but by the end of the call I had or reps shouting at me calling me stupid and telling me I didn't know how to use a computermonths agree there was a breach or something with Intel and their audio devices that were put into Dell, HP, and other computers
Instead of fixing all these computers, Dell and I assume others sold the computers with that bad software which allowed anyone a backdoor into your computer at anytime
The person didn't even have to have a internet connection or passwordI would have up to on my computer and within an hour my brand new day old laptop no longer had a hard drive, they wiped it cleanI also purchased All-in-One computers, that also have the bad software on them
I used to have respect and only purchase
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc