I purchased a device through the Dell online website and was incorrectly charged an additional $on my credit cardThe total charge on my credit card was suppose to be $318.10, but I was instead charged $I purchased the device through an online chat agent and I have a chat log from Dell confirming that $in gift cards were suppose to be applied, but it seems they were not for some unknown reasonI have tried resolving the issue through Dell support, but have so far been transferred between different departmentsI was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was notA Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this timeIn additional to this being a nonsensical solution,
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop
This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop
Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
I bought this new Dell Inspiron 14-Laptop from themOnce I got the laptop that is when I started the laptop and after a couple of weeks I had trouble with itSo I called them at the number listed and got no where with these peopleI once again called them yesterday and still got no where with these people
Dell ripped me offI mean this laptop has the following problems which they claim cannot be repaired nor set to factory settings:
Sometimes the screen freezes or goes black
Some operating issues
Not enough memory
Not enough GB space
They refuse to replace this laptop for me (for free) I have a warranty (they should send me a free one)
Sites take too long to load
I have been transferred department to department
Cannot download or install updates
Been buying dell products since never really had a problem with there productsBut there technical support has always been there weak point this whole timeThere so call "experts" seem to follow a problem flowchart and when all of them don't work there very useless and don't know what else to doThey been given many years to improve there there customer support service but I guess that asking too much from them
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer
I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse
Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here *** which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here (***) retails at $and the Dell Laptop configuration here (***) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
I purchased Dell laptop on Feb on ebay.comService Tag: ***, Express service code: ***
I purchased the laptop for my nephew in UzbekistanI reshipped it right away without even opening and checkingLaptop came fine, everything workedIt was even upgraded with 512gb WD SATA ssd
I believe they used it primarily for home work tasks,editing, printing, web browsing etc
On October 2018, they installed couple games (as the laptop pretends to be gaming laptop)They noticed that the dedicated graphics RX is not working at allThey are having CPU running at 100% with all gamesGames dont detect RX graphics, they only use integrated Rgraphics Battery is set to high performance, games are also set to use high performance in amd settingsThe issue remainsThey updated Bios, uninstalled AMD graphics with DDU utility, reinstalled AMD drivers with the one on Dell support websiteNothingOver compatible drivers were also installed one by one
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
Purchase Laptop in August 2018; memory slot is bad on Motherboard, however, Dell refuses to repair I'm trying to determine what Dell Stands for Cause they do NOT STAND behind their Warranty
Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named *** on the line I a
I purchased and received an new Dell laptop computer in May The item was defective in software and hardware; when received I worked daily for days on the phone with service technicians from India and none of them could fix the problems I was offered a refund for returning the unit I received several emails from Dell confirming they received the laptop and the free Samsung TV that I returned I repeatedly contacted Dell Finance and they keep insisting that my refund check for $was mailed to me and should have arrived by mid-June It is now July 25th, and I continue to call numerous Dell phone numbers I continue to be put on hold and then hung up on After repeatedly calling Dell Finance at *** *** *** and wasting six hours, a woman answered I explained the problem and she put me on hold for another minutes When she returned; she informed me that my refund check still hasn't been sent and she can not find out whyShe insisted that someone wo
Order ID *** Sender: ***
Order *** Dell Venue Pro for $plus $tax for total of $
I used the laptop more than the tablet, until such time a conference became availableProblem from Day 1: Venue Pro would not hold power or chargingWaited several days, tried again, same problemMeanwhile, I continue making paymentsDell informed me that the product had been discontinuedI sent the item to Dell for repair or trade-inThe password was also sentOn January 23, 2018, Reuse Quote was revised from "working" $to "actual" non-working value $ Question: Why advertise promotions that Dell planned to discontinue? Why did Dell (who makes these items daily) not offer a replacement item? I own four (4) Dell products This is the second issue filed with Dell over the years; nor, will I ever purchase a Dell (AMD8) product from QVC again Why? The advertised storage is not what is loaded on the lapt
Purchased a Dell Alienware RPC in 2/3/delivered on 2/10/The products left hand speaker failed in 3/13/at around 8-10pm ESTA video was taken while the failure was occurring and the dell technical support 24/line was called in an attempt to resolve this hardware failureThe only option given was to remote connect to my PC and troubleshoot software issuesIn 3/14/at around 11am EST, I contacted Dell customer relation department to ask for a refund as I am not happy with the failure of a hardware at days after delivery for a computer of $1,000+ which quality and control should be above standardAfter minutes on the phone, the option I was given was to replace the part broken but not a return because days have passed since return period, not 30, not 60, DAYSUnfortunately, I cannot be without a PC for days or more for a repair on a PC that is brand new when I depend on it so heavily for school and my military service work
I have a Dell laptop covered under a warranty program with guaranteed next day repairI filed a repair case on May due to malfunctioning touch screenweeks later it is still not repaired
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu
I purchased a device through the Dell online website and was incorrectly charged an additional $on my credit cardThe total charge on my credit card was suppose to be $318.10, but I was instead charged $I purchased the device through an online chat agent and I have a chat log from Dell confirming that $in gift cards were suppose to be applied, but it seems they were not for some unknown reasonI have tried resolving the issue through Dell support, but have so far been transferred between different departmentsI was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was notA Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this timeIn additional to this being a nonsensical solution,
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop
This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop
Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
I bought this new Dell Inspiron 14-Laptop from themOnce I got the laptop that is when I started the laptop and after a couple of weeks I had trouble with itSo I called them at the number listed and got no where with these peopleI once again called them yesterday and still got no where with these people
Dell ripped me offI mean this laptop has the following problems which they claim cannot be repaired nor set to factory settings:
Sometimes the screen freezes or goes black
Some operating issues
Not enough memory
Not enough GB space
They refuse to replace this laptop for me (for free) I have a warranty (they should send me a free one)
Sites take too long to load
I have been transferred department to department
Cannot download or install updates
Been buying dell products since never really had a problem with there productsBut there technical support has always been there weak point this whole timeThere so call "experts" seem to follow a problem flowchart and when all of them don't work there very useless and don't know what else to doThey been given many years to improve there there customer support service but I guess that asking too much from them
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer
I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse
Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here *** which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here (***) retails at $and the Dell Laptop configuration here (***) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
I purchased Dell laptop on Feb on ebay.comService Tag: ***, Express service code: ***
I purchased the laptop for my nephew in UzbekistanI reshipped it right away without even opening and checkingLaptop came fine, everything workedIt was even upgraded with 512gb WD SATA ssd
I believe they used it primarily for home work tasks,editing, printing, web browsing etc
On October 2018, they installed couple games (as the laptop pretends to be gaming laptop)They noticed that the dedicated graphics RX is not working at allThey are having CPU running at 100% with all gamesGames dont detect RX graphics, they only use integrated Rgraphics Battery is set to high performance, games are also set to use high performance in amd settingsThe issue remainsThey updated Bios, uninstalled AMD graphics with DDU utility, reinstalled AMD drivers with the one on Dell support websiteNothingOver compatible drivers were also installed one by one
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
Purchase Laptop in August 2018; memory slot is bad on Motherboard, however, Dell refuses to repair I'm trying to determine what Dell Stands for Cause they do NOT STAND behind their Warranty
Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
I purchases a Dell Insperion laptop computer from Staples Office Supplies on March 3, The Dell Laptop came with Windows Installed (no backup or installation or software disks) No warranty paperwork (Dell labeled a document called "Warranty, Safety, and Regulatory Information"; it was in numerous languages In this document under "Warranty" it said no information on a warranty except but to go to "Dell.com/warranty" At Dell.com/warranty" there is No Warranty, no warranty details, no warranty software details on the Dell installed Windows 10, or the contract Dell has with Microsoft on Windows and my warranty rights with Dell or Microsoft on Windows Dell installed on the Laptop I called Dell Customer Service and they wanted to charge me fees to talk about their software defects I called Microsoft, they too wanted to charge me to talk about the defective software Dell installed on my computer Furthermore, I am missing the Security Cable, USB Printer adapter, O
I am Very happy with dell expMy dell items work fine most time
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named *** on the line I a
I purchased and received an new Dell laptop computer in May The item was defective in software and hardware; when received I worked daily for days on the phone with service technicians from India and none of them could fix the problems I was offered a refund for returning the unit I received several emails from Dell confirming they received the laptop and the free Samsung TV that I returned I repeatedly contacted Dell Finance and they keep insisting that my refund check for $was mailed to me and should have arrived by mid-June It is now July 25th, and I continue to call numerous Dell phone numbers I continue to be put on hold and then hung up on After repeatedly calling Dell Finance at *** *** *** and wasting six hours, a woman answered I explained the problem and she put me on hold for another minutes When she returned; she informed me that my refund check still hasn't been sent and she can not find out whyShe insisted that someone wo
Order ID *** Sender: ***
Order *** Dell Venue Pro for $plus $tax for total of $
I used the laptop more than the tablet, until such time a conference became availableProblem from Day 1: Venue Pro would not hold power or chargingWaited several days, tried again, same problemMeanwhile, I continue making paymentsDell informed me that the product had been discontinuedI sent the item to Dell for repair or trade-inThe password was also sentOn January 23, 2018, Reuse Quote was revised from "working" $to "actual" non-working value $ Question: Why advertise promotions that Dell planned to discontinue? Why did Dell (who makes these items daily) not offer a replacement item? I own four (4) Dell products This is the second issue filed with Dell over the years; nor, will I ever purchase a Dell (AMD8) product from QVC again Why? The advertised storage is not what is loaded on the lapt
Purchased a Dell Alienware RPC in 2/3/delivered on 2/10/The products left hand speaker failed in 3/13/at around 8-10pm ESTA video was taken while the failure was occurring and the dell technical support 24/line was called in an attempt to resolve this hardware failureThe only option given was to remote connect to my PC and troubleshoot software issuesIn 3/14/at around 11am EST, I contacted Dell customer relation department to ask for a refund as I am not happy with the failure of a hardware at days after delivery for a computer of $1,000+ which quality and control should be above standardAfter minutes on the phone, the option I was given was to replace the part broken but not a return because days have passed since return period, not 30, not 60, DAYSUnfortunately, I cannot be without a PC for days or more for a repair on a PC that is brand new when I depend on it so heavily for school and my military service work
I have a Dell laptop covered under a warranty program with guaranteed next day repairI filed a repair case on May due to malfunctioning touch screenweeks later it is still not repaired
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu