I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Wont honor warranty which purchased an extension warranty that is good April wont return emails, keep getting transferred to different departments within dell when talking to them on the phone, keep getting huon, on worse costumer service ever
I place the order *** on Jan 4, 2017, and the price for WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s is $I received the order confirmation on the same day
Later Dell cancelled the order by saying its a price error
I cited the California B&P Code,
a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:
(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect
and I hope dell could honor this product at its original price
I ordered a laptop on the 6th of June with a delivery date at the end of the month on the 28thAfter speaking with customer service several time about my order status still resting in the "confirmed" stage I was told my managers to ignore that, and that the laptop was currently in production but that there was a parts shortageFinally on the 27th I spoke to the order management team after getting disconnected/ or hung up on twiceThe man I spoke to seemed very helpful, and me and him went through each individual part to make sure that it was on site and ready to be installedHe assured me each part was in fact on site and ready to be installed since I replaced the part that was causing the delayI was told it would be here on the 1st of July and that nothing should go wrong but that if it did it would be delivered by the 12thIt's now the 5th, I just spoke to customer service and they informed me that there was another parts shortage and the new date was the 11thI asked if that
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use
I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer
Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account:
When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her
Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Thursday, April 26, - 8:11:AM
To Whom It May Concern:
Case # *** -
Subject: DELL (Incident - ***)
in Store ***
Apr 30,
$
3-Year Accidental Geek Squad Protection
Qty:
Store Pickup
West Hollywood
Purchased in Store
Online Order ***-
Apr 19,
$
Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 12GB Memory - 512GB Solid State Drive - Gray
The dollar amount in dispute
+ 837.93+ 43.54+ = $1,
The date of the transaction4-19-30-
Was the product or service advertised? If so, indicate where and on what date?
In Best Buy for Dell April in store
Was a contract signed?
For extended warranty
Identify your attempts to resolve the issue(s) with the company, corporation, or organization
Dozens of emails and phone calls
Case and ID numbers
Briefly describe the resolution you are seeking
Battery on my month old laptop died Contacted support and they stated that the warranty was year and that my laptop was out of warranty Immediately replied that the machine and battery are both less than a year old and that they are both still under warranty, at which point the customer service rep stopped responding
Dell is advertising on it's website a laptop (Inspiron (5566)) for $and when added to the cart the price goes up by $I contacted them by phone and chatCustomer service couldn't resolve it and didn't want to honor advertised priceAlthough hey could duplicate the issue, I took snapshots of the website as proof
I have been on the phone for over an hour trying to get my order that I purchased more then days ago off of verification hold and customer service just get sticking me back into the queWhen asked for a supervisor, I was ignored and stuck back into the queNo one would take responsibility and get my order resolved
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_*** *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
I ordered a Dell Inspiron Series, order # *** FedEx listed the package as having been delivered on 6/24/at 1:17pmNo attempt was made to call my phone, knock on our door, or ring the buzzerMy wife checked the front door at 1:and no package was thereEither FedEx delivered the package to the wrong place, or the delivery man made an incredibly stupid decision to leave the $package (obviously a computer-shaped package from a computer company) on the sidewalkEither way, I did not receive the package
Dell told me I have to file a police report, even though I do not know if the package was stolenWhen I asked "so I'm filing a police report," a customer service rep said "Yes." On top of that, I cannot get a refund until 15-days until after my request is processed, which takes 24-hours after I get a police reportThis means I'm either waiting very long to get a replacement computer when I need it for work much earlier, or I have to pay off my c
I placed orders #*** and #*** for Solid State drives on Dell website on 1/4/Orders were shipped on 1/9/2017, but they were never deliveredWhen I tried to track the orders, it said Delivery Exception and they were being sent back to shipper (Dell)As of today, I still do not have the items, nor did I receive a refund on the amount I paid for the itemsWhen contacting dell for refund, they simply told to me to talk to my bank
About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it (***) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
Three of my orders (purchase ID: ***, *** and ***) were cancelled, while month later I still haven't received the gift card refunds which are $for each orderHave contacted Dell CS several times, while dell CS is a joke, they claimed the gift cards have been refunded, but I checked the balance still $I did received one $gift card, but that's from another order which is buying one monitor U2515H at full price getting a $gift card Now I realize that contacting DELL customer service would never solve my problem, they always say the gift cards have been refunded but they never check the balance themselves, and I found there are many same problems with other dell customer onlineSo have to file a Revdex.com complain
The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I
I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Wont honor warranty which purchased an extension warranty that is good April wont return emails, keep getting transferred to different departments within dell when talking to them on the phone, keep getting huon, on worse costumer service ever
I place the order *** on Jan 4, 2017, and the price for WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s is $I received the order confirmation on the same day
Later Dell cancelled the order by saying its a price error
I cited the California B&P Code,
a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:
(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect
and I hope dell could honor this product at its original price
I ordered a laptop on the 6th of June with a delivery date at the end of the month on the 28thAfter speaking with customer service several time about my order status still resting in the "confirmed" stage I was told my managers to ignore that, and that the laptop was currently in production but that there was a parts shortageFinally on the 27th I spoke to the order management team after getting disconnected/ or hung up on twiceThe man I spoke to seemed very helpful, and me and him went through each individual part to make sure that it was on site and ready to be installedHe assured me each part was in fact on site and ready to be installed since I replaced the part that was causing the delayI was told it would be here on the 1st of July and that nothing should go wrong but that if it did it would be delivered by the 12thIt's now the 5th, I just spoke to customer service and they informed me that there was another parts shortage and the new date was the 11thI asked if that
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use
I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer
Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account:
When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her
Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Thursday, April 26, - 8:11:AM
To Whom It May Concern:
Case # *** -
Subject: DELL (Incident - ***)
in Store ***
Apr 30,
$
3-Year Accidental Geek Squad Protection
Qty:
Store Pickup
West Hollywood
Purchased in Store
Online Order ***-
Apr 19,
$
Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 12GB Memory - 512GB Solid State Drive - Gray
The dollar amount in dispute
+ 837.93+ 43.54+ = $1,
The date of the transaction4-19-30-
Was the product or service advertised? If so, indicate where and on what date?
In Best Buy for Dell April in store
Was a contract signed?
For extended warranty
Identify your attempts to resolve the issue(s) with the company, corporation, or organization
Dozens of emails and phone calls
Case and ID numbers
Briefly describe the resolution you are seeking
Battery on my month old laptop died Contacted support and they stated that the warranty was year and that my laptop was out of warranty Immediately replied that the machine and battery are both less than a year old and that they are both still under warranty, at which point the customer service rep stopped responding
Dell is advertising on it's website a laptop (Inspiron (5566)) for $and when added to the cart the price goes up by $I contacted them by phone and chatCustomer service couldn't resolve it and didn't want to honor advertised priceAlthough hey could duplicate the issue, I took snapshots of the website as proof
I have been on the phone for over an hour trying to get my order that I purchased more then days ago off of verification hold and customer service just get sticking me back into the queWhen asked for a supervisor, I was ignored and stuck back into the queNo one would take responsibility and get my order resolved
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_*** *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
I ordered a Dell Inspiron Series, order # *** FedEx listed the package as having been delivered on 6/24/at 1:17pmNo attempt was made to call my phone, knock on our door, or ring the buzzerMy wife checked the front door at 1:and no package was thereEither FedEx delivered the package to the wrong place, or the delivery man made an incredibly stupid decision to leave the $package (obviously a computer-shaped package from a computer company) on the sidewalkEither way, I did not receive the package
Dell told me I have to file a police report, even though I do not know if the package was stolenWhen I asked "so I'm filing a police report," a customer service rep said "Yes." On top of that, I cannot get a refund until 15-days until after my request is processed, which takes 24-hours after I get a police reportThis means I'm either waiting very long to get a replacement computer when I need it for work much earlier, or I have to pay off my c
I placed orders #*** and #*** for Solid State drives on Dell website on 1/4/Orders were shipped on 1/9/2017, but they were never deliveredWhen I tried to track the orders, it said Delivery Exception and they were being sent back to shipper (Dell)As of today, I still do not have the items, nor did I receive a refund on the amount I paid for the itemsWhen contacting dell for refund, they simply told to me to talk to my bank
About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it (***) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
Three of my orders (purchase ID: ***, *** and ***) were cancelled, while month later I still haven't received the gift card refunds which are $for each orderHave contacted Dell CS several times, while dell CS is a joke, they claimed the gift cards have been refunded, but I checked the balance still $I did received one $gift card, but that's from another order which is buying one monitor U2515H at full price getting a $gift card Now I realize that contacting DELL customer service would never solve my problem, they always say the gift cards have been refunded but they never check the balance themselves, and I found there are many same problems with other dell customer onlineSo have to file a Revdex.com complain
The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I