Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I have a Dell Laptop Inspiron with a warranty on itIn order to satisfy Dell about a hard drive failureDell isr sending a refurbished hard drive to replace to one failed I must spend $to erase my data off the dead drive to send back to Dell or they will charge me for a hard drive
OnThis is under warranty that should be replaced
TwoI should not have to send a drive back with data that should not be in another persons hands
ThreeI should not have to pay, install, and package a dead drive that is warrantied
FourI cannot pay half of my laptops price to save my data from others
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
I was looking for a laptop which will support Windows Mixed Reality Headset, Windows Ink and Windows HelloI need to use a laptop with these features for my daughter's special need plus my personal and learning useSince I can not afford multiple devices
Well I spent many hours talking to Dell Sales people to find a laptop which meets my requirementsThey managed to sold me a laptop which supports Windows Hello, somewhat of Windows Ink but not the Windows Mixed Reality Headset
To test Windows Mixed Reality Headset feature, I needed another expensive hardware Windows Mixed Reality Headset (HUD) what I bought last month or so
As soon as I received my Headset, I couldn't make it work so I contacted Dell Support(I bought along with Laptop) and they did something and it started working partiallyBut later I found out that Laptop does not support Mixed Reality Headset
Dell Sales team told me that this laptop($+ $35) meets my criteria but it doesn't, and still they
I have had several problems, I am the unfortunate owner of a Dell XPS 15, I paid $2,for a premium laptop with premium componentsyear warranty was provided as of purchase in December of Since day one of use the laptop would crash every two days with a bad pool header at which point I did not mindAs of august the frequency of crashing increased and I sent for repair in October since the last time it crashed then it would start upI sent out for repair and received it back in about a weekThe gentlemen who helped was friendly but the repair people were obviously careless with scratches on my laptop not previously thereThis is my only computer for work and personal so a week was extremely hard to do and my work and personal life sufferedOnce I received the computer from first repair I turned it on and it worked for about minutes before crashing and would not turn back onThis was strange since in my box I had a paper saying what parts they replaced and that t
Problem with a Dell product that failed within months, they won't even back up their products or appropriately support customersThe support and emails are being answered with automatic pointless copy/pasted messages and giving you the run-around, it's always someone else's problemWhen placing Complaint #*** with Revdex.com, they do not have the spine to stand by their productNever again I will buy this Dell garbage
I recently ordered an XPS in from themThe sales associate explained I would get dell rewards when I signed up and that I could use them to purchase a pen for the deviceThe Sales associate knew that I needed the pen before the sales rewards would be available and lied to meHis lying to me resulted to me opening a line of credit and having a hard pull on my creditThis is an action that cannot be undone
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
On 12/17/I ordered a specific Dell computerDell claimed multiple dates on shipping until a month went by which was not the intended dateFinally after multiple people telling me wrong information my computer arrived on 1/20/
Now here is the kicker Dell sales told me around 1/3/my computer was back-ordered on a partThen days later when I called they discontinued the laptopI was a little upset because it was for work and relying on Dell caused me issues since I did not have a laptop all this time and was using a work computer
Okay now the best part! Sales said we are so sorry when I was cancelling my order but said they we can get me a comparable computerI said okay great what is itThe original computer I ordered included an AMD AQuad Core ProcessorI told sales the processor has to be comparable or the sameThe sales said don't worry it will be the same or comparable and so he included my laptop with a very slow IprocessorThis processor is not even
I am a *** *** *** *** working in the *** *** I ordered a printer from DELL on the 20th May and up to now I have not received itIt is getting close to days and I contacted the company to learn it statusIn the last couple of days I have been given the run around by their customer representative who seems that they do not know what they are doing and could not give me any status and kept giving me excusesAfter constant emailing they did not respondI tried using a US phone number but it sent me to a foreign customer rep againThe USPS tracking number they gave is pretty much useless as I tried tracking itIt does not take days for an item to be shipped to an *** ** addressI am pretty much fed up and upset that it has come to this that I have to file a complaint
I purchased a new Dell laptop on Jun while I was in *** and a month later after I return to *** with the laptop I began to have power issues like it not turning on immediately when the power button is pushed and turning off on it's ownThe issue happened a few times but eventually the device would become operational However, on Sep a few days after we returned to *** the laptop turned off on it's own and would not power back onI called tech support and they talked me through getting the power back on then did a remote thing and told me I should not have anymore issues
On Oct it powered off on it's own again and I called tech support and they talked me through getting the keyboard to light up but not the screen and there is an awful load sound that the laptop gives off now According to tech support there is a power issue with the laptopSo the laptop is no longer working
My options according to the representatives are to purchase a another service for s
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen
I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I purchased my daughter a Dell 2inlaptop for use in University in July and a year dell premium warranty coverage with it extending coverage through My daughter is using this device while in University and away from home This is an Inspiron 13-She has had numerous connectivity problems with this device and its internal network cardShe has difficulty working with Dell to troubleshoot since they require an internet connection and she can not establish one due to a faulty card/driversOn several occasions last semester she had to borrow someones computer to download drivers and then save them to a flash drive to then copy them to the non working laptopThis presents a hardship for her and also impacts her ability to access her school course information while studying in nursing schoolThis past summer we again worked with Dell support to ensure the computer would be functioning properly at UniversityToday, she is again having problems accessing the
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers:
*** *** It should not take over a month to get my refund
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with "***", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty"***" proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: *** ***)I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I have a Dell Laptop Inspiron with a warranty on itIn order to satisfy Dell about a hard drive failureDell isr sending a refurbished hard drive to replace to one failed I must spend $to erase my data off the dead drive to send back to Dell or they will charge me for a hard drive
OnThis is under warranty that should be replaced
TwoI should not have to send a drive back with data that should not be in another persons hands
ThreeI should not have to pay, install, and package a dead drive that is warrantied
FourI cannot pay half of my laptops price to save my data from others
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
I was looking for a laptop which will support Windows Mixed Reality Headset, Windows Ink and Windows HelloI need to use a laptop with these features for my daughter's special need plus my personal and learning useSince I can not afford multiple devices
Well I spent many hours talking to Dell Sales people to find a laptop which meets my requirementsThey managed to sold me a laptop which supports Windows Hello, somewhat of Windows Ink but not the Windows Mixed Reality Headset
To test Windows Mixed Reality Headset feature, I needed another expensive hardware Windows Mixed Reality Headset (HUD) what I bought last month or so
As soon as I received my Headset, I couldn't make it work so I contacted Dell Support(I bought along with Laptop) and they did something and it started working partiallyBut later I found out that Laptop does not support Mixed Reality Headset
Dell Sales team told me that this laptop($+ $35) meets my criteria but it doesn't, and still they
I have had several problems, I am the unfortunate owner of a Dell XPS 15, I paid $2,for a premium laptop with premium componentsyear warranty was provided as of purchase in December of Since day one of use the laptop would crash every two days with a bad pool header at which point I did not mindAs of august the frequency of crashing increased and I sent for repair in October since the last time it crashed then it would start upI sent out for repair and received it back in about a weekThe gentlemen who helped was friendly but the repair people were obviously careless with scratches on my laptop not previously thereThis is my only computer for work and personal so a week was extremely hard to do and my work and personal life sufferedOnce I received the computer from first repair I turned it on and it worked for about minutes before crashing and would not turn back onThis was strange since in my box I had a paper saying what parts they replaced and that t
Problem with a Dell product that failed within months, they won't even back up their products or appropriately support customersThe support and emails are being answered with automatic pointless copy/pasted messages and giving you the run-around, it's always someone else's problemWhen placing Complaint #*** with Revdex.com, they do not have the spine to stand by their productNever again I will buy this Dell garbage
I recently ordered an XPS in from themThe sales associate explained I would get dell rewards when I signed up and that I could use them to purchase a pen for the deviceThe Sales associate knew that I needed the pen before the sales rewards would be available and lied to meHis lying to me resulted to me opening a line of credit and having a hard pull on my creditThis is an action that cannot be undone
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
On 12/17/I ordered a specific Dell computerDell claimed multiple dates on shipping until a month went by which was not the intended dateFinally after multiple people telling me wrong information my computer arrived on 1/20/
Now here is the kicker Dell sales told me around 1/3/my computer was back-ordered on a partThen days later when I called they discontinued the laptopI was a little upset because it was for work and relying on Dell caused me issues since I did not have a laptop all this time and was using a work computer
Okay now the best part! Sales said we are so sorry when I was cancelling my order but said they we can get me a comparable computerI said okay great what is itThe original computer I ordered included an AMD AQuad Core ProcessorI told sales the processor has to be comparable or the sameThe sales said don't worry it will be the same or comparable and so he included my laptop with a very slow IprocessorThis processor is not even
I am a *** *** *** *** working in the *** *** I ordered a printer from DELL on the 20th May and up to now I have not received itIt is getting close to days and I contacted the company to learn it statusIn the last couple of days I have been given the run around by their customer representative who seems that they do not know what they are doing and could not give me any status and kept giving me excusesAfter constant emailing they did not respondI tried using a US phone number but it sent me to a foreign customer rep againThe USPS tracking number they gave is pretty much useless as I tried tracking itIt does not take days for an item to be shipped to an *** ** addressI am pretty much fed up and upset that it has come to this that I have to file a complaint
I purchased a new Dell laptop on Jun while I was in *** and a month later after I return to *** with the laptop I began to have power issues like it not turning on immediately when the power button is pushed and turning off on it's ownThe issue happened a few times but eventually the device would become operational However, on Sep a few days after we returned to *** the laptop turned off on it's own and would not power back onI called tech support and they talked me through getting the power back on then did a remote thing and told me I should not have anymore issues
On Oct it powered off on it's own again and I called tech support and they talked me through getting the keyboard to light up but not the screen and there is an awful load sound that the laptop gives off now According to tech support there is a power issue with the laptopSo the laptop is no longer working
My options according to the representatives are to purchase a another service for s
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen
I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I purchased my daughter a Dell 2inlaptop for use in University in July and a year dell premium warranty coverage with it extending coverage through My daughter is using this device while in University and away from home This is an Inspiron 13-She has had numerous connectivity problems with this device and its internal network cardShe has difficulty working with Dell to troubleshoot since they require an internet connection and she can not establish one due to a faulty card/driversOn several occasions last semester she had to borrow someones computer to download drivers and then save them to a flash drive to then copy them to the non working laptopThis presents a hardship for her and also impacts her ability to access her school course information while studying in nursing schoolThis past summer we again worked with Dell support to ensure the computer would be functioning properly at UniversityToday, she is again having problems accessing the
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers:
*** *** It should not take over a month to get my refund
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with "***", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty"***" proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: *** ***)I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years