I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I have just filed a suspected Fraud complaint also essentially I would like you to force Dell, ***.com, or the third party that supposedly sold me the computer through *** The laptop in question is defective and has had problems since I first got it I requested it to be replaced by Dell and they did not agree but offered to fix it After not having my dollar gaming laptop for about a week and a half they sent it back to me and the only "fix" they performed was a wipe and reinstallation of the operating system they did this knowing that about a week prior I had talked to one of their representatives who remote accessed into the computer and tried to resolve several issues with the audio systems and the ability for it to download the necessary windows updates I can only assume Dell knows this is a defective batch or model and is attempting to put off actual repairs hoping I forget or don't have time before the warranty expires which is easily one of the scummiest of
I bought DEll inspiron laptop last may and it had one year warranty which expired in may my laptop hard drive went bad and it was replaced as of march and after months its went bad again and I was advised if the replaced part goes bad again dell will replace it free of cost and now dell refused to repair it free of cost I called customer service several times and with no luck they keep giving me run around I need either my laptop repaired with no charge or replaced free of charge
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep*** ***, ***, took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to *** for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number ***, out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted *** *** and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager ***, ***
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty
I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
Spoke with *** *from Dell.com customer support about price matching a Vizio TV Provided all required documents needed to process claim and was informed that the claim was approvedLater received a call from Micheal who claimed he was a manager for Dell and stated he wasn't honoring the price protectionSince he seemed to be agitated during our conversation I asked if I could speak with his manager, which he responded with "No"
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to *** *** she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional
Product_Or_Service: Dell Computer
Order_Number: *** Account_Number: ***
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # ***
The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it
The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component?
I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
Hello, I received my refurbished computer back days ago and didn't notice until I had to reboot the system that it has a large amount of dead pixelsI contacted support for this issue and they told me I had to send it in for repairI told them it was less than days and I wanted a replacement system sent out and I would send this back to themThey said it was over days (counting the shipping time) Order# *** purchase ID ***
I Purchase Inch Sharp Flat scree TV, from Web Sight *** from Dell company , on this web its clearly says , 189$ price & will get 100$ Gift card (VISA DEBIT) with purchase ( WILL SEND SEPRATELY IN MAIL)AFTER APPROX MONTH WHEN I DIDN'T GET , I call & Inform his customer care department 2/times , Every time they changing statement , & not sending Gift card to me1) they agreed to send 2) after accepting they deny & says its not acceptable as offer is expire 3) Its not expire at that time I am for sure when I purchase this But after that they says they can give me 50$ Gift card toward purchase from dell only Please solve this issue , you can ask web sight I mention in starting that its on web page when I buy this product...Purchase date was Januaryth I think
Horrible products, and horrible customer serviceWhen you do order something they find every reason not to send it to youtake my case for example
I purchased a computer that qualified for a $dell gift cardI submitted all information and they stated I would have it within daysmonths later I finally received itSo I ordered a product off of the dell website using the card, now dell is saying there is a hold on the gift card they issued meSeriously? Stay away from dellit's not worth the fight
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of ***, said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
Price glitch on a laptop purchase at check out, not to be confused with a pricing error such as an errant markdownI was promised in writing 15% off did not receive discount from a dell employee that works with veteran and military accounts, have the email record Tried to buy the laptop anyways and order was canceled do to tax not collected at the point of saleHowever I received an order verification as if my order was processed but did not receive an order conformation and called Dell directlyThis was noticed by me however it was no cause for concern as many online retailers do not charge tax and this is my first shopping purchase at ***Called customer service to resolve and was told that there is nothing that can be done to honor this price after hours on the phoneI feel as if I was misled and promised things I did not get and attempted to pay for them as shown on the order verificationI was overjoyed to buy a new laptop only to feel frustrated and angry at Dell
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I have just filed a suspected Fraud complaint also essentially I would like you to force Dell, ***.com, or the third party that supposedly sold me the computer through *** The laptop in question is defective and has had problems since I first got it I requested it to be replaced by Dell and they did not agree but offered to fix it After not having my dollar gaming laptop for about a week and a half they sent it back to me and the only "fix" they performed was a wipe and reinstallation of the operating system they did this knowing that about a week prior I had talked to one of their representatives who remote accessed into the computer and tried to resolve several issues with the audio systems and the ability for it to download the necessary windows updates I can only assume Dell knows this is a defective batch or model and is attempting to put off actual repairs hoping I forget or don't have time before the warranty expires which is easily one of the scummiest of
I bought DEll inspiron laptop last may and it had one year warranty which expired in may my laptop hard drive went bad and it was replaced as of march and after months its went bad again and I was advised if the replaced part goes bad again dell will replace it free of cost and now dell refused to repair it free of cost I called customer service several times and with no luck they keep giving me run around I need either my laptop repaired with no charge or replaced free of charge
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep*** ***, ***, took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to *** for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number ***, out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted *** *** and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager ***, ***
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty
I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
I began the refund process on the 4th of March They received the returned merchandise on the 15th of March and was told I would have my refund by the 30th of March On April 1st I was told it would more daysOn the 4th of April I was told 3-more daysOn the 5th of April I was told hours and still I have not recieved my refund
Spoke with *** *from Dell.com customer support about price matching a Vizio TV Provided all required documents needed to process claim and was informed that the claim was approvedLater received a call from Micheal who claimed he was a manager for Dell and stated he wasn't honoring the price protectionSince he seemed to be agitated during our conversation I asked if I could speak with his manager, which he responded with "No"
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to *** *** she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional
Product_Or_Service: Dell Computer
Order_Number: *** Account_Number: ***
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # ***
The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it
The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component?
I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
Hello, I received my refurbished computer back days ago and didn't notice until I had to reboot the system that it has a large amount of dead pixelsI contacted support for this issue and they told me I had to send it in for repairI told them it was less than days and I wanted a replacement system sent out and I would send this back to themThey said it was over days (counting the shipping time) Order# *** purchase ID ***
I Purchase Inch Sharp Flat scree TV, from Web Sight *** from Dell company , on this web its clearly says , 189$ price & will get 100$ Gift card (VISA DEBIT) with purchase ( WILL SEND SEPRATELY IN MAIL)AFTER APPROX MONTH WHEN I DIDN'T GET , I call & Inform his customer care department 2/times , Every time they changing statement , & not sending Gift card to me1) they agreed to send 2) after accepting they deny & says its not acceptable as offer is expire 3) Its not expire at that time I am for sure when I purchase this But after that they says they can give me 50$ Gift card toward purchase from dell only Please solve this issue , you can ask web sight I mention in starting that its on web page when I buy this product...Purchase date was Januaryth I think
Horrible products, and horrible customer serviceWhen you do order something they find every reason not to send it to youtake my case for example
I purchased a computer that qualified for a $dell gift cardI submitted all information and they stated I would have it within daysmonths later I finally received itSo I ordered a product off of the dell website using the card, now dell is saying there is a hold on the gift card they issued meSeriously? Stay away from dellit's not worth the fight
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of ***, said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
Price glitch on a laptop purchase at check out, not to be confused with a pricing error such as an errant markdownI was promised in writing 15% off did not receive discount from a dell employee that works with veteran and military accounts, have the email record Tried to buy the laptop anyways and order was canceled do to tax not collected at the point of saleHowever I received an order verification as if my order was processed but did not receive an order conformation and called Dell directlyThis was noticed by me however it was no cause for concern as many online retailers do not charge tax and this is my first shopping purchase at ***Called customer service to resolve and was told that there is nothing that can be done to honor this price after hours on the phoneI feel as if I was misled and promised things I did not get and attempted to pay for them as shown on the order verificationI was overjoyed to buy a new laptop only to feel frustrated and angry at Dell
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers