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Chyzy Sales & SVC Inc

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Reviews Chyzy Sales & SVC Inc

Chyzy Sales & SVC Inc Reviews (8879)

In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to *** (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with *** *** about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent *** a follow up email on July and have not heard back from himSo in an effort to contact corporate based on ***’s advice, on 7/20/I emailed both M

Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell

I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier

We bought a laptop for our childrens school work and it wont turn on most of the time, it freezes up and says it has low disk spaceIt has a gig hard drive that from what Dell has told us is part of the motherboard which doesnt actually make it gigsI have requested a refund and the only thing they tell me is I have to buy an external hard drive or some type of memory for this computer to workHad I known this was the case, I never would have purchased it in the first place

I am a Microsoft Certified System Builder I work on people’s computers My Business name is “*** ** ***”
In my area there seems to be allot of Dell computers In my area there area allot of low income people that seem to like buying Dell computers
These low income people cannot afford to buy new computers every few years, so they bring them to me to upgrade them
The problem is, is getting the help and information I need from Dell It seems that when a computer is no longer in warranty, Dell longer cares about the low income people that purchased Dell’s computers
While Dell is in the business of selling new computers and supply warranty support, there is no reason that Dell cannot supply support to a business the fixes and upgrades out of warranty computers for low income people that cannot afford news computers What Dell really does is called greed
I just happens that the computer that I am working on is my own A Dell Inspiron I emailed Dell su

I purchased a Dell computer with Windows on August
27, Every time I tried to use it, it would do an update from minutes
to well over an hour at timesI have only been online with it about times
The last time I used it, it performed another update and said I needed to
restart to complete installI restarted and since that time, it has not
come back on line to Windows I called Dell support and went through several
tests with technicianThe test results always said computer had no hardware
faultsHowever, they did send me another hard diskAfter changing out hard
disk drive, the same results were accomplishedThe computer starts up and
freezes before it can open Windows Had tech support download software,
but still nothing accomplishedThe last I heard from them was weeks ago
when they said they were sending new software through UPS on a USB drive
deviceIt has not arrived and they only referen

I purchased an Alienware rless than a year ago The other day the power cord melted while playing a video game and started sparking I have contacted Dell support twice and have received no answer

I had possibly the worst experience ever with my recent purchase from Dell At the beginning on the year I ordered a Inspiron with a monitor Shortly after I received an email saying that the desktop had shipped and that the monitor was cancelled and no reason was given
I called and chatted with Dell representatives the next day to find out what was going on They told me that my order was cancelled because it wasn't verified I asked what that meant and all they could tell me is that I would have to contact that department and that I could reorder the monitor I told them that I have never had an online transaction be more difficult and that I just want the monitor to remain cancelled
The next day my new desktop was set to arrive according to Fedex tracking I waited all day and to my surprise nothing showed up I then checked the tracking and it said that my shipment had be returned to sender at the shippers requested This made me extremely upset as I was looking forward to my new desktop
I called Dell the next morning around 11AM EST and started with the order status department Over an hour later and 6-people later, including at least two times talking to the verification depatment, I still had no answers as to why my desktop was recalled and no solutions other than I could place my order again I told the last woman I talked to that I was going to hang up because she was going to transfer me again and that I had wasted enough time trying to get this resolved
As it stands now I have no idea why anything was cancelled (the verification department told me they didn't need anything), no idea why the desktop was recalled by Dell and no idea why I couldn't get 6-people at Dell to help me resolve this issue My only coarse of action was to call my credit card company and dispute the charge, leave a negative review with the Revdex.com and close my dell.com account

I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total
The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again
The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co

I placed order number *** with Dell.com on January 4, and I received confirmation that the order shipped on January The order was scheduled for delivery via FedEx tracking number ***, but it never arrived I inquired with Dell customer support on January 13, and I was informed that they recalled my order for some reason I was not informed of this by email--I had to request this information Furthermore, no refund was made, no explanation was given, and no apology was forthcoming I wasted nearly ten days waiting for an order that I placed and paid for in good faith, only to be robbed by Dell.com

I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later
I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved

I purchased a Dell laptop in OctIn June of 2018, the laptop stopped chargingI called Dell because the laptop is still under warranty, after troubleshooting online with customer service, they determined that the charging jack was faulty and I needed to send the laptop to them and it would be fixed After several days, I called to check on the status and was told that due to damage to the palm rest, the repair would not be covered under the warranty, I would have to pay $to get it fixed I explained to them that there was no damage to the computer, that it was working properly until it stopped charging suddenly They insisted that they would have to replace the front and back covers and repair the palm rest After several minutes of discussing with the supervisor, I asked them to ship my computer back to meI wasn't going to pay for this repair They were also going to email me photos of the supposed damage After several more hours of phone calls and several weeks o

I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called *** (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service:
"ShippingProduct title passes to you when the Product is shippedYou have

They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell

In October I bought at *** one Dell laptop Inspiron 13, series
The laptop arrived to my house days after
I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that *** gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal
On the following month I called ***'s customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me
I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the

Hello,
I purchased three dell game monitor through dell.com, as the sales advertises says I should received three $promotional gift card with these three different ordersHowever, I only received one of these three, I sent an email to ask for help, but they told I was not valid for this gift card because I am a resellerI don't know and don't care how Dell.com it determines a customer as a reseller, but I purchased these three monitor for three different people for video gamesAs I don't receive the promotional gift cards as Dell.com promised to offer for customersThese two orders are #*** and #***I appreciate your help to resolve this problem
***

I was bought a laptop on dell.com, then my order was shipped but then they return the package to shipper, no notify, no refund, I lost my money and not get a laptop

The webpage advertisement for the Dell XPS states that the RAM is "16GB, 2400MHz, DDRup to 64GB (Additional memory sold separately)"***
When I went to purchase the system around 920pm MST 4/14/17, I asked the customer service agent to confirm that the 16GB of RAM was DIMM slotHe confirmed, "Yes, The 16GB is stick of memory." The quote I then received from him via email matched what he told me via chat except that it stated, "16GB (2X8GB) 2400Mhz DDRMemory, up to 64GB (additional memory sold separately)"When I pointed out the discrepancy between the written quote and both the chat and web quotes, I asked him to fix the written quoteI pointed out that with only DIMM slots on the motherboard, I wanted 1x16GB vs 2x8GB so that I could upgrade to 64GB per their advertisement if I choseHe was unable to deliver to the advertisementHe was also unable or unwilling to reduce the price

I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t

We purchased two DELL Laptop computers with a 3-year in home service warranty and returned one of them The computer we kept has a broken screen so we called to get it repaired under warranty When we called we found out DELL had a hold on the computer because they mixed up the two computersWhile their customer service had supposedly removed the hold on the computer, they technical support team still sees the hold and will not send out service to fix the computer We have spent more than hours on the phone with themThis is an internal DELL issue that only DELL can resolve We want our computer fixed as soon as possible

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