Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
My husband and I have contacted Dell computer over and over to get our computer repair completedIt seems like they have had the computer more since we purchased it in This last time it was sent to Dell for repair it came back more messed up then when we sent itWe removed the hard drive this time and when they put in their hard drive the connection cord was folded up on it so now we can't even reconnect our hard drive and have the computer acknowledge itOur computer is worthless now, it was just messed up before we sent it to Dell, now it's a paper weight Our entire relationship with Dell is awful, never again will we purchase anything from DellThey couldn't care less about thirty warranty or customer service
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others
Quote number *** Cr ***
Name: *** ***
Email Address: ***@gmail.com
Order Number: ***
My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person
After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
I received a call from a Dell employee ***, his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year?
Why would I ever spend money on a Dell again if they do NOT even last one year?
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was *** san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I bought a dell computer but the first one has black screen issues, so they give me an exchangeHowever, the second one still have lots of problemsI contact the dell service for several times, their attitude is so badAt first they replied my email very slowThen they wasted me several hours to do all the remote test and reset for windows but nothing changedSo I asked for an exchange or refund but they refusedThey said it went out of the time to exchange or returnHowever all the delays were caused by their slow replying meAnd today they called me and wasted me anther a couple of hours to do all the tests and told me to returned the computer back to repair and let me have no computer use for almost two weeksI am not satisfied with this result and then they just hung me up without any solutionsI am very angry that the dell service people has such a bad attitude and hung the call suddenly!
Hello,
On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with *** Valdez (***@DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow *** could not seem to locate them even though they were clearly shown on the original orderI was informed by *** that he would have to reinstate the ord
To Whom it May Concern,
I am complaining about issue with my product receivedThe product key didn't work with my recent order (order #: ***, customer #***), it said it was registered to someone else
In the last weeks, I have ordered several computers from youThe ability of your company to deliver a computer that is in working condition with a correct product key appears to be lackingI needed the computer for professional reasons, and the inability to lto the computer was extremely inconvenient
In addition, on Friday I called multiple departments to try to resolve this issueI was rerouted to multiple people in multiple departments, was*** an hour of my time to no availYour colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful
- I spoke to Dell Care first (***, badge ***)
- Then I was routed to Premium full support (***, badge ID ***)
They insisted they were unable to h
I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account
I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution
As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer
I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less
I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!!
I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase
The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault
This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me
I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed
Debbie Perkins
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life
I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
I purchased a computer from dell some where around 6/1/Computer ran well until around 12/1/it started running slowSomewhere around 2/1/it started shutting down on its own and starting by itselfI contacted Dell about this and they put me through some things to do this worked for a little while and then the pc would shutdown with a pop all on by itselfthey sent a repairman to put a new motherboard in it, This brings us to 3/28/where I had to call in againThe pc was starting and went to the Dell Logo and you heard beeps and then it would start again only to go to the same beeps and shut downThey sent a repairman out to put another motherboard in itAt this time I was complaining about just getting me another pcBut to no avail As usual it worked well for a little while then got slowerUntil around 1/5/when it started to act up againI called in again and they sent the same repairman out to replace the motherboard againAs you can imagine I'
I ordered the 250GB WD SSD hard drive on January 4th and had my order confirmed the following hour and had a ship date set for January 9thAs my order was confirmed I expected the order to come on the 9th and therefore would be able to give it as a birthday presentDell send me an email on January 7th stating that I cancelled the orderI then called Dell and they refused to honor an internet sale priceThey took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the orderThey sent that email out on a Saturday with no one to contact to ask why my order was cancelledThey claimed it was a pricing error and wouldn't reissue the orderI was told on phone during the weekday that my order was cancelled because of pricing error and their is nothing they can doDell refused not only to honor the order but wouldn't give any form of compensation for the lose that I encountered during that periodNot only would they refuse to honor it
03/17/
Someone ordered products from Dell using my name, address and credit cardThey then tried to change the delivery address, as is often the case with fraudulent ordersThe only problem (for them) is that I had already received the merchandiseThe order was charged to my credit card account for which I will not be held responsible, but, none the less, I am trying to straighten this mess out by returning the merchandise to Dell so they can credit my cardSeems easy enoughNot quiteMy first call to Dell was days agoI have called Dell times in the last days, waiting for at least minutes to get through and then taking at least half an hour to explain what happenedThe original person who helped me, who seemed intelligent enough, is always busy when I callLeaving messages for him to call me back have been ignored and every time I start over with a new person, he (always a he) doesn't bother to read the case notes and I keep getting passed from one department
The product is a dell inspiron laptop
The laptop opens up like a suitcase on the wrong side
The laptop chassis is not of an acceptable quality and is a fundamental design flaw
There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
On "Cyber Monday" I sprang to take advantage of online deals with Dell's Alienware LaptopsI purchased a laptop for $2,on November 26thIt had an estimated shipping date of being received from December 2nd-8thI called and spoke with *** ***, and asked why there was no tracking information on the shipmentI was told it would arrive on the 5th-8thI asked for an email verification containing the information she just told me, however I only received an email confirming that I had spoken with herOn December 2nd, I called again and this time spoke to *** *** ***, ###-###-#### Ext: ***, and was told that there had been "an internal sku error, and if the unit shipped it would be faulty, or they would catch the order and have to cancel right at shipping time." So he then spoke to someone, and told me if we submit a reorder that he could submit it with the correct battery and guarantee the laptop will arrive on the 9th by the afternoon"This was due to the
Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
My husband and I have contacted Dell computer over and over to get our computer repair completedIt seems like they have had the computer more since we purchased it in This last time it was sent to Dell for repair it came back more messed up then when we sent itWe removed the hard drive this time and when they put in their hard drive the connection cord was folded up on it so now we can't even reconnect our hard drive and have the computer acknowledge itOur computer is worthless now, it was just messed up before we sent it to Dell, now it's a paper weight Our entire relationship with Dell is awful, never again will we purchase anything from DellThey couldn't care less about thirty warranty or customer service
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others
r ***
Quote number *** C
Order *** with tracking *** was recalled by DellThe refund was never competedTotal is $
Name: *** ***
Email Address: ***@gmail.com
Order Number: ***
My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person
After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
I received a call from a Dell employee ***, his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year?
Why would I ever spend money on a Dell again if they do NOT even last one year?
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was *** san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I bought a dell computer but the first one has black screen issues, so they give me an exchangeHowever, the second one still have lots of problemsI contact the dell service for several times, their attitude is so badAt first they replied my email very slowThen they wasted me several hours to do all the remote test and reset for windows but nothing changedSo I asked for an exchange or refund but they refusedThey said it went out of the time to exchange or returnHowever all the delays were caused by their slow replying meAnd today they called me and wasted me anther a couple of hours to do all the tests and told me to returned the computer back to repair and let me have no computer use for almost two weeksI am not satisfied with this result and then they just hung me up without any solutionsI am very angry that the dell service people has such a bad attitude and hung the call suddenly!
Hello,
On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with *** Valdez (***@DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow *** could not seem to locate them even though they were clearly shown on the original orderI was informed by *** that he would have to reinstate the ord
To Whom it May Concern,
I am complaining about issue with my product receivedThe product key didn't work with my recent order (order #: ***, customer #***), it said it was registered to someone else
In the last weeks, I have ordered several computers from youThe ability of your company to deliver a computer that is in working condition with a correct product key appears to be lackingI needed the computer for professional reasons, and the inability to lto the computer was extremely inconvenient
In addition, on Friday I called multiple departments to try to resolve this issueI was rerouted to multiple people in multiple departments, was*** an hour of my time to no availYour colleagues I spoke with were not only unable to help me resolve this, but were not particularly friendly or helpful
- I spoke to Dell Care first (***, badge ***)
- Then I was routed to Premium full support (***, badge ID ***)
They insisted they were unable to h
I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account
I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution
As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer
I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less
I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!!
I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase
The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault
This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me
I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed
Debbie Perkins
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life
I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
I purchased a computer from dell some where around 6/1/Computer ran well until around 12/1/it started running slowSomewhere around 2/1/it started shutting down on its own and starting by itselfI contacted Dell about this and they put me through some things to do this worked for a little while and then the pc would shutdown with a pop all on by itselfthey sent a repairman to put a new motherboard in it, This brings us to 3/28/where I had to call in againThe pc was starting and went to the Dell Logo and you heard beeps and then it would start again only to go to the same beeps and shut downThey sent a repairman out to put another motherboard in itAt this time I was complaining about just getting me another pcBut to no avail As usual it worked well for a little while then got slowerUntil around 1/5/when it started to act up againI called in again and they sent the same repairman out to replace the motherboard againAs you can imagine I'
I ordered the 250GB WD SSD hard drive on January 4th and had my order confirmed the following hour and had a ship date set for January 9thAs my order was confirmed I expected the order to come on the 9th and therefore would be able to give it as a birthday presentDell send me an email on January 7th stating that I cancelled the orderI then called Dell and they refused to honor an internet sale priceThey took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the orderThey sent that email out on a Saturday with no one to contact to ask why my order was cancelledThey claimed it was a pricing error and wouldn't reissue the orderI was told on phone during the weekday that my order was cancelled because of pricing error and their is nothing they can doDell refused not only to honor the order but wouldn't give any form of compensation for the lose that I encountered during that periodNot only would they refuse to honor it
03/17/
Someone ordered products from Dell using my name, address and credit cardThey then tried to change the delivery address, as is often the case with fraudulent ordersThe only problem (for them) is that I had already received the merchandiseThe order was charged to my credit card account for which I will not be held responsible, but, none the less, I am trying to straighten this mess out by returning the merchandise to Dell so they can credit my cardSeems easy enoughNot quiteMy first call to Dell was days agoI have called Dell times in the last days, waiting for at least minutes to get through and then taking at least half an hour to explain what happenedThe original person who helped me, who seemed intelligent enough, is always busy when I callLeaving messages for him to call me back have been ignored and every time I start over with a new person, he (always a he) doesn't bother to read the case notes and I keep getting passed from one department
The product is a dell inspiron laptop
The laptop opens up like a suitcase on the wrong side
The laptop chassis is not of an acceptable quality and is a fundamental design flaw
There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
On "Cyber Monday" I sprang to take advantage of online deals with Dell's Alienware LaptopsI purchased a laptop for $2,on November 26thIt had an estimated shipping date of being received from December 2nd-8thI called and spoke with *** ***, and asked why there was no tracking information on the shipmentI was told it would arrive on the 5th-8thI asked for an email verification containing the information she just told me, however I only received an email confirming that I had spoken with herOn December 2nd, I called again and this time spoke to *** *** ***, ###-###-#### Ext: ***, and was told that there had been "an internal sku error, and if the unit shipped it would be faulty, or they would catch the order and have to cancel right at shipping time." So he then spoke to someone, and told me if we submit a reorder that he could submit it with the correct battery and guarantee the laptop will arrive on the 9th by the afternoon"This was due to the