I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues
I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes
I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
Purchased a lap top computer from DellIt was delivered minus the software and with some at a higher price than shown on their web siteI called the customer service department and was able to recover some, not all ,of the overcharge (supposedly, though I have yet to see the credit)Some of the software has now been downloaded, but still do not have the Quicken I purchasedThey initially tried to tell me I had not purchased this software, but I have since proven otherwiseSoftware download was supposed to have been taken care of yesterday as it was "escalated", but still has not happenedI have spent the better part of days on the phone trying to straighten out the mess without successAbsolutely horrible customer serviceThey will tell you anything just to blow you offI have been a Dell customer since and have seen the decline in quality and customer serviceBased on my experience, this will be the last rodeo for DellStill, I want what I paid for or they can take t
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed
They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
Our company purchased a Dell Computer that was shipped to us in December
The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since
I contacted Dell Tech Support for assistance with this problem and:
FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M*** ***
DELL EXPRESS SERVICE CODE:
DELL SERVICE TAG: 63NGZH
PREVIOUS SERVICE REQUEST #
Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it
Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
Lack of support to resolve issues with their own productsBeing told over the phone by their staff that they do not have enough people to answer the calls that they will not be able to take care of me and to call backI am in warranty for my Laptop and was requesting a repair, but being told by the rep that they do not have the proper tools to even submit for my warranty request is dishearteningI left for month for work and came back to a non booting laptopI explained that to the rep and he was unwilling to helpWaiting on hold for min to be told they cannot help although the website shows my Laptop is well within warranty is not rightAlso, having so many issues with this laptopI purchased it because the previous Alienware had worked flawlesslyThis one has had blue screens since day one, which I was able to take care of no thanks to your supportI am upset over the service, I am also upset with how much I work (not your fault) that when I get home I just want to be a
From the day I received the Dell Inpiron Laptop, Series I had problems I have spent hours on the phone with tech support They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did The computer continues to not function, I've spent hours (one time it was hours) on the phone with them They have wiped the machine three times, and still the same issues appear
Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up Pieces of application files appear in my personal file folders, documents move within the index to unrelated headingsI've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
DELL COMPUTERS - My DELL Laptop started having problems months after purchase Do Not Buy One! The left side Keypad won't work, causing me to power it off remove battery, reinsert the battery and then try again - usually it would work until the next time - this has been going on for months, until today it completely crashed I never received a recall for the problem this laptop is having Customer Service's answer was to send it back to them with a 10-day turnaround time This is a work laptop that I need This is unacceptable Also there is no phone number to corporate offices or leadership I see a VP of Customer Care, but there is no way for the customer to contact her You just go round and round in the phone system, always back to the same place/beginning
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
Case with Dell created on 6-23-2017, They refuse to perform Warrant service on my laptop which is under Warranty through them/dell until April 2019!
My problem emailed to them at which case they told me to ship laptoip back to the which I did
Computer was working fine yesterday, today turned it on Nothing at all on screen, Powerlight comes on for a little bit, Beeps followed by beeps the fast beeps and it shuts down by itself
CS_ServiceTag ***
After about a week of waiting I received an email from them stating it was damaged from Water and I would have to pay to have it fixedThey said they had pics of the laptop taken apart and showed water damage, I asked if they had a pic of the box as maybe the only way I can think of it got water damage was from shipping, they stated to me they through the box outEveryone their barely speaks a word of english and after getting this issue supposedly escalated to the highest level they are still saying that the box was pr
I placed an order with Dell computers on August for a laptop and they had a promotion for a free tv which I took advantage of I chose to get a bigger tv for an extra dollars I received the TV first on September On September I received a call for a customer service agent that stated that the generation lap top that I ordered was not available anymoreNow mind you this is weeks after my original order I agreed to the new generation as long as everything would be the same and the promotional deal would still apply I was told that everything would be the same on the lap top and that my promotional deal would still apply I did not receive my lap top until September after placing the original order August I received a call from a customer service agent on September asking if I like my computer and I again asked about the promotional deal and was told that yes it would still apply Now I check my billing statement and I see that I am being charged for
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I purchased a Dell computer on Amazon.com, through a company called *** ** ***, TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted *** to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new *** immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
Ordered a tablet on the evening of 2/15/at approximately 8:15pm
This purchase was made with 2-day delivery selected
When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/
They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again
Later I then received an email stating that the transaction was placed and I was issued an "Order Number"
When I later checked on sta
On 7/30/17, I spent $on an XPS for nursing schoolOn 7/31, Dell reached out to my email address asking for verification of my purchaseOn 8/1, the order was cancelled and returned to the warehouseI saw all of the emails on the evening of 8/after their offices were closed
I called the phone number Dell provided in my email from their verification department on the morning of 8/2/After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than hours after ordering), I finally reached someone in the verification departmentThe woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three daysAfter explaining I had received no phone call and only one verification email hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect informationAfter requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul
Anshul was extremely rude and demeaningHe repeated the same information as his employee and claimed I had given them contact informationI read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided informationHe claimed I only provided them with one phone number, despite the evidence I offered to provideAnshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another departmentHe simply refused to help me and instead spoke over me and decided to transfer me elsewhere
After an additonal minutes on hold, I reached someone in the sales departmentHe explained that I would have to reorder and pay for the laptop againWhen I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks awayBecause I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,while I wait for everything to be resolved
While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for freeThat would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimateWhen I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move dateSince that was the best he could do, I accepted
But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping optionWhich meant processing my credit card againWhich meant now having a hold of ~$4,on my credit card to Dell until their refund processing could be handled
On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchaseWhen I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another numberAfter already spending hour and minutes on the phone with them, during my work day
I am aghast at this terrible experience, and I can only imagine what will happen moving forwardI will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my cardThe customer service at Dell is extremely unhelpful and sub-parI will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs
Dell has to have the worst customer service, ever! I am so frustrated with this companyI purchased a new Inspiron less than a year ago and it needs to be sent back in for service, for the 2nd timeEach time I am without my computer for or more daysI am a full time student and not having a computer for weeks at a time is very challengingNow I am facing that issue againI originally sent my computer in because something in the hardware would over heat and cause my computer to shut down randomly until it got to the point where the computer wouldn't stay on at allI sent it in to be fixedWhen I got my computer back from being "repaired" I booted it up to discover vertical lines running down the center of my computer, they never go awayOn top of the center vertical lines, my charger won't work right and my home page apps are no longer liveWhen I click on the"calculator" the app just goes dark and won't work
So the long and short of itDell sent me a terrible product that malfunctioned months into owning it, "fixed" it and sent it back with a plethora of other issuesNow it's traveling back for the 2nd time in less than a yearWho buys a computer and has to send it in for repairs twice in less than a year! I can hardly wait to see how they screw it up this time! When I asked if Dell would send a box to ensure it was packaged correctly and a shipping label I was told by the customer service rep that their policy is to only send boxIt figures, this company is the worst, I will never purchase another Dell product ever again
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I purchased a laptop from Dell and I am still under warranty but they refuse to repair my laptop that is damaged as a result of faulty construction on their endThe hinge on the dell inspiron series has a widespread failure rate and has broken for many consumers including myselfA quick google search will result in hundreds of accounts of the laptop hinge breaking without any excessive force and useI myself was closing my laptop with force when the hinge snappedThis is unacceptable and Dell refuses to repair my laptop saying that it is not covered under my warranty which I still have for more monthsThey claim this is not their fault but I can guarantee you this is a flaw in their laptop designThis is an issue for many users with the same laptop
We bought the laptop from dell and the laptop have never workedwe contacted the dell and dell refuse to accept the return
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues
I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes
I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
Purchased a lap top computer from DellIt was delivered minus the software and with some at a higher price than shown on their web siteI called the customer service department and was able to recover some, not all ,of the overcharge (supposedly, though I have yet to see the credit)Some of the software has now been downloaded, but still do not have the Quicken I purchasedThey initially tried to tell me I had not purchased this software, but I have since proven otherwiseSoftware download was supposed to have been taken care of yesterday as it was "escalated", but still has not happenedI have spent the better part of days on the phone trying to straighten out the mess without successAbsolutely horrible customer serviceThey will tell you anything just to blow you offI have been a Dell customer since and have seen the decline in quality and customer serviceBased on my experience, this will be the last rodeo for DellStill, I want what I paid for or they can take t
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed
They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
Our company purchased a Dell Computer that was shipped to us in December
The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since
I contacted Dell Tech Support for assistance with this problem and:
FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M*** ***
DELL EXPRESS SERVICE CODE:
DELL SERVICE TAG: 63NGZH
PREVIOUS SERVICE REQUEST #
Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it
Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
Lack of support to resolve issues with their own productsBeing told over the phone by their staff that they do not have enough people to answer the calls that they will not be able to take care of me and to call backI am in warranty for my Laptop and was requesting a repair, but being told by the rep that they do not have the proper tools to even submit for my warranty request is dishearteningI left for month for work and came back to a non booting laptopI explained that to the rep and he was unwilling to helpWaiting on hold for min to be told they cannot help although the website shows my Laptop is well within warranty is not rightAlso, having so many issues with this laptopI purchased it because the previous Alienware had worked flawlesslyThis one has had blue screens since day one, which I was able to take care of no thanks to your supportI am upset over the service, I am also upset with how much I work (not your fault) that when I get home I just want to be a
From the day I received the Dell Inpiron Laptop, Series I had problems I have spent hours on the phone with tech support They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did The computer continues to not function, I've spent hours (one time it was hours) on the phone with them They have wiped the machine three times, and still the same issues appear
Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up Pieces of application files appear in my personal file folders, documents move within the index to unrelated headingsI've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
DELL COMPUTERS - My DELL Laptop started having problems months after purchase Do Not Buy One! The left side Keypad won't work, causing me to power it off remove battery, reinsert the battery and then try again - usually it would work until the next time - this has been going on for months, until today it completely crashed I never received a recall for the problem this laptop is having Customer Service's answer was to send it back to them with a 10-day turnaround time This is a work laptop that I need This is unacceptable Also there is no phone number to corporate offices or leadership I see a VP of Customer Care, but there is no way for the customer to contact her You just go round and round in the phone system, always back to the same place/beginning
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
Case with Dell created on 6-23-2017, They refuse to perform Warrant service on my laptop which is under Warranty through them/dell until April 2019!
My problem emailed to them at which case they told me to ship laptoip back to the which I did
Computer was working fine yesterday, today turned it on Nothing at all on screen, Powerlight comes on for a little bit, Beeps followed by beeps the fast beeps and it shuts down by itself
CS_ServiceTag ***
After about a week of waiting I received an email from them stating it was damaged from Water and I would have to pay to have it fixedThey said they had pics of the laptop taken apart and showed water damage, I asked if they had a pic of the box as maybe the only way I can think of it got water damage was from shipping, they stated to me they through the box outEveryone their barely speaks a word of english and after getting this issue supposedly escalated to the highest level they are still saying that the box was pr
I placed an order with Dell computers on August for a laptop and they had a promotion for a free tv which I took advantage of I chose to get a bigger tv for an extra dollars I received the TV first on September On September I received a call for a customer service agent that stated that the generation lap top that I ordered was not available anymoreNow mind you this is weeks after my original order I agreed to the new generation as long as everything would be the same and the promotional deal would still apply I was told that everything would be the same on the lap top and that my promotional deal would still apply I did not receive my lap top until September after placing the original order August I received a call from a customer service agent on September asking if I like my computer and I again asked about the promotional deal and was told that yes it would still apply Now I check my billing statement and I see that I am being charged for
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I purchased a Dell computer on Amazon.com, through a company called *** ** ***, TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted *** to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new *** immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
Ordered a tablet on the evening of 2/15/at approximately 8:15pm
This purchase was made with 2-day delivery selected
When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/
They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again
Later I then received an email stating that the transaction was placed and I was issued an "Order Number"
When I later checked on sta
On 7/30/17, I spent $on an XPS for nursing schoolOn 7/31, Dell reached out to my email address asking for verification of my purchaseOn 8/1, the order was cancelled and returned to the warehouseI saw all of the emails on the evening of 8/after their offices were closed
I called the phone number Dell provided in my email from their verification department on the morning of 8/2/After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than hours after ordering), I finally reached someone in the verification departmentThe woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three daysAfter explaining I had received no phone call and only one verification email hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect informationAfter requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul
Anshul was extremely rude and demeaningHe repeated the same information as his employee and claimed I had given them contact informationI read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided informationHe claimed I only provided them with one phone number, despite the evidence I offered to provideAnshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another departmentHe simply refused to help me and instead spoke over me and decided to transfer me elsewhere
After an additonal minutes on hold, I reached someone in the sales departmentHe explained that I would have to reorder and pay for the laptop againWhen I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks awayBecause I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,while I wait for everything to be resolved
While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for freeThat would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimateWhen I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move dateSince that was the best he could do, I accepted
But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping optionWhich meant processing my credit card againWhich meant now having a hold of ~$4,on my credit card to Dell until their refund processing could be handled
On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchaseWhen I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another numberAfter already spending hour and minutes on the phone with them, during my work day
I am aghast at this terrible experience, and I can only imagine what will happen moving forwardI will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my cardThe customer service at Dell is extremely unhelpful and sub-parI will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs
Dell has to have the worst customer service, ever! I am so frustrated with this companyI purchased a new Inspiron less than a year ago and it needs to be sent back in for service, for the 2nd timeEach time I am without my computer for or more daysI am a full time student and not having a computer for weeks at a time is very challengingNow I am facing that issue againI originally sent my computer in because something in the hardware would over heat and cause my computer to shut down randomly until it got to the point where the computer wouldn't stay on at allI sent it in to be fixedWhen I got my computer back from being "repaired" I booted it up to discover vertical lines running down the center of my computer, they never go awayOn top of the center vertical lines, my charger won't work right and my home page apps are no longer liveWhen I click on the"calculator" the app just goes dark and won't work
So the long and short of itDell sent me a terrible product that malfunctioned months into owning it, "fixed" it and sent it back with a plethora of other issuesNow it's traveling back for the 2nd time in less than a yearWho buys a computer and has to send it in for repairs twice in less than a year! I can hardly wait to see how they screw it up this time! When I asked if Dell would send a box to ensure it was packaged correctly and a shipping label I was told by the customer service rep that their policy is to only send boxIt figures, this company is the worst, I will never purchase another Dell product ever again
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I purchased a laptop from Dell and I am still under warranty but they refuse to repair my laptop that is damaged as a result of faulty construction on their endThe hinge on the dell inspiron series has a widespread failure rate and has broken for many consumers including myselfA quick google search will result in hundreds of accounts of the laptop hinge breaking without any excessive force and useI myself was closing my laptop with force when the hinge snappedThis is unacceptable and Dell refuses to repair my laptop saying that it is not covered under my warranty which I still have for more monthsThey claim this is not their fault but I can guarantee you this is a flaw in their laptop designThis is an issue for many users with the same laptop