Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name *** issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
I placed an order with a customer service representative, Abraham ***, over the phone on 2/11/ My Order Confirmation Number is *** I was told by Mr*** that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
I bought a Dell Alienware laptop on July 24th, Order number is ***Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
I purchased a Dell computer through *** *** at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of
I was told that the warranty expired on November 2nd of
This would imply that my warranty was being tolled even before I had the item and was using it
Here is the information from their website:
Warranty
Service Tag: *** Ship date: November 01, Country: United States Print
Service Start date Warranty expiration date
MaService November 01, November 02,
I recently bought a $1,*** *** desktop computer from Dell with the purpose of transferring my windows OS and programs into one of the spare hard drives in the computer (not replacing the windows OS that customer service keeps assuming)I was having trouble installing windows and called customer serviceafter getting put on hold and transferred around a few times I talked to someone in the hardware deptI explained the situation to him and asked if there was anything in the hardware that would keep me from installing and running windows on the computerHe told me that there was nothing in the hardware that would prevent me from installing/running the OSI asked a couple more times for clarity even repeating back what he said to me for verification and got the same response each time (windows could be run on the computer)I was transferred to the software deptafter and got no new info
I was still having a lot of trouble getting Windows installed so (since the
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age
Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: ***) The computer did not come with a hard drive, but the service manual for the computer (***) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: ***) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing
I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
I cancelled order number *** on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
I sent in my computer for repair of the motherboard I also sent paper work stating to NOT reformat my drive Upon receiving my computer back, it was observed by paperwork received that Dell stole my hard drive that has sensitive information and replaced it along with other items and completely wiped my computer clean of all information After contact with customer service, all I had to hear from the technician was that how they did not remove my data or my hard drive and then the technician hung up on me
I have placed an order on 07/(*** ***) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I bought a new Dell computer from *** on June 17, Has a one year warrantyBy July I was having issues with the drivers causing my screen to freeze and go black Called for service 07/Drivers were reinstalledProblem remainedWas told to call again end of July for newest driversCalled 07/for repairWas told there are no new driversReferred to specialist who told me it would cost me $to repair because drivers are not hardware - warranty does not cover softwareI refused and was sent to someone elseHe took my computer to factory reset and assured me that it would fix whatever was causing the screen to freeze and go blackhours later I am having the same problem --- The drivers are installed BY THE MANUFACTURER There was a problem with them upon purchase They will not give me a refund *** will not refund - they advise me to contact the manufacturer
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: *** for Dell Purchase ID: ***)
On receipt the machine had problems that were reported under the following ticket numbers
From Dell Technical Support | Ref - Service Request Number : ***
RE: Re: From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
RE: Re: From Dell Technical Support | Ref - Service Request Number : ***
Dell service Request#***
Dell service Request#***
Dell advertised a "Cyber Monday" deal beginning at 10:PST I logged on at 10:PST and order the computer The order failed multiple times I contacted Dell and was advised that the quantity was no longer available I was offered another deal
Where do I startPurchased a laptop for over a grand in November of It arrived with white spots in the screen which were warrantied and were "fixed" in January They came back a week later, sparking a second repairOnce again the repair failed, but this time they dented by systemI did a system exchange only to find the laptop I was given was not only refurbished (that's fine), but it came with no internetHere we start the exchange process once againThey give me a laptop from a different line, this time lasting about monthsI then find the keyboard starts to double write, the mouse pad dies, and coil whineCoil whine became extremely prominent in this laptop sparking me to contact dell once againi had to send it in for repairs two times, neither of which fixed the problemThen I complained harder this time getting another exchangeIt was the same exact computer, once again refurbishedIt fixed the keyboard and mouse issues but then came the cracklingIf I p
I purchased an extended warranty for my new Dell Laptop on Oct As part of the purchase the sales rep (*** ***) said that I would receive a $egift card for the warranty purchase, and the order email specifies I would receive it in 10-days This worked as I needed to purchase another laptop for my son and I would be able to take advantage of Black Friday deals
I did not receive it, and have been going around with Support for almost two months:
- *** *** 11/
- *** *** 11/
- *** on 11/acknowledging the gift card delay and offering me a $coupon
- *** *** 11/
- *** on 11/saying that the gift card will take 6-weeks and rescinding the $coupon *** offered She equated the $coupon with a different issue I had where I was to have received a $refund for the computer specifications being incorrect
- *** on 12/
- *** on 12/responding to my request for what Dell is going to do to make th
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard
Now, I have a litany of computer issues
Monitor continually flickering
USB connectors that lose connection every three seconds
trackpad that works on and off
Power cord that pops-off
Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive
Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name *** issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
I placed an order with a customer service representative, Abraham ***, over the phone on 2/11/ My Order Confirmation Number is *** I was told by Mr*** that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
I bought a Dell Alienware laptop on July 24th, Order number is ***Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
I purchased a Dell computer through *** *** at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of
I was told that the warranty expired on November 2nd of
This would imply that my warranty was being tolled even before I had the item and was using it
Here is the information from their website:
Warranty
Service Tag: *** Ship date: November 01, Country: United States Print
Service Start date Warranty expiration date
MaService November 01, November 02,
I recently bought a $1,*** *** desktop computer from Dell with the purpose of transferring my windows OS and programs into one of the spare hard drives in the computer (not replacing the windows OS that customer service keeps assuming)I was having trouble installing windows and called customer serviceafter getting put on hold and transferred around a few times I talked to someone in the hardware deptI explained the situation to him and asked if there was anything in the hardware that would keep me from installing and running windows on the computerHe told me that there was nothing in the hardware that would prevent me from installing/running the OSI asked a couple more times for clarity even repeating back what he said to me for verification and got the same response each time (windows could be run on the computer)I was transferred to the software deptafter and got no new info
I was still having a lot of trouble getting Windows installed so (since the
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age
Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: ***) The computer did not come with a hard drive, but the service manual for the computer (***) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: ***) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing
I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
I cancelled order number *** on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
I sent in my computer for repair of the motherboard I also sent paper work stating to NOT reformat my drive Upon receiving my computer back, it was observed by paperwork received that Dell stole my hard drive that has sensitive information and replaced it along with other items and completely wiped my computer clean of all information After contact with customer service, all I had to hear from the technician was that how they did not remove my data or my hard drive and then the technician hung up on me
I have placed an order on 07/(*** ***) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I bought a new Dell computer from *** on June 17, Has a one year warrantyBy July I was having issues with the drivers causing my screen to freeze and go black Called for service 07/Drivers were reinstalledProblem remainedWas told to call again end of July for newest driversCalled 07/for repairWas told there are no new driversReferred to specialist who told me it would cost me $to repair because drivers are not hardware - warranty does not cover softwareI refused and was sent to someone elseHe took my computer to factory reset and assured me that it would fix whatever was causing the screen to freeze and go blackhours later I am having the same problem --- The drivers are installed BY THE MANUFACTURER There was a problem with them upon purchase They will not give me a refund *** will not refund - they advise me to contact the manufacturer
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: *** for Dell Purchase ID: ***)
On receipt the machine had problems that were reported under the following ticket numbers
From Dell Technical Support | Ref - Service Request Number : ***
RE: Re: From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
From Dell Technical Support | Ref - Service Request Number : ***
RE: Re: From Dell Technical Support | Ref - Service Request Number : ***
Dell service Request#***
Dell service Request#***
Dell advertised a "Cyber Monday" deal beginning at 10:PST I logged on at 10:PST and order the computer The order failed multiple times I contacted Dell and was advised that the quantity was no longer available I was offered another deal
Where do I startPurchased a laptop for over a grand in November of It arrived with white spots in the screen which were warrantied and were "fixed" in January They came back a week later, sparking a second repairOnce again the repair failed, but this time they dented by systemI did a system exchange only to find the laptop I was given was not only refurbished (that's fine), but it came with no internetHere we start the exchange process once againThey give me a laptop from a different line, this time lasting about monthsI then find the keyboard starts to double write, the mouse pad dies, and coil whineCoil whine became extremely prominent in this laptop sparking me to contact dell once againi had to send it in for repairs two times, neither of which fixed the problemThen I complained harder this time getting another exchangeIt was the same exact computer, once again refurbishedIt fixed the keyboard and mouse issues but then came the cracklingIf I p
I purchased an extended warranty for my new Dell Laptop on Oct As part of the purchase the sales rep (*** ***) said that I would receive a $egift card for the warranty purchase, and the order email specifies I would receive it in 10-days This worked as I needed to purchase another laptop for my son and I would be able to take advantage of Black Friday deals
I did not receive it, and have been going around with Support for almost two months:
- *** *** 11/
- *** *** 11/
- *** on 11/acknowledging the gift card delay and offering me a $coupon
- *** *** 11/
- *** on 11/saying that the gift card will take 6-weeks and rescinding the $coupon *** offered She equated the $coupon with a different issue I had where I was to have received a $refund for the computer specifications being incorrect
- *** on 12/
- *** on 12/responding to my request for what Dell is going to do to make th
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard
Now, I have a litany of computer issues
Monitor continually flickering
USB connectors that lose connection every three seconds
trackpad that works on and off
Power cord that pops-off
Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive
Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga