I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
I placed an order for an item from Dell from Walmart.com on 11/10/Order # *** When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did
Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week
On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails
So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell
Also on the same day, I started
Someone fraudulantly purchased a computer with my bank card information I provided fraud info to reps was transferred to different numbers and was hung up on by all based out of IndiaNo one would help me and litteally said it's my and my banks problem Hung up on when I asked for a supervisor
They acknowledge lo edged stopping order but refuse to refund my money that was fraudulently taken
Hello, I received my refurbished computer back days ago and didn't notice until I had to reboot the system that it has a large amount of dead pixelsI contacted support for this issue and they told me I had to send it in for repairI told them it was less than days and I wanted a replacement system sent out and I would send this back to themThey said it was over days (counting the shipping time) Order# *** purchase ID ***
We have purchased our computer for years from Dell, and we have seen a major decline in customer serviceWe recently purchased a precsion computer costing almost $3k which we had to put another $of our IT cost into the machine to get it workingSending it back would not work as we were in need of the computerAlso recently we were trying to purchase a surveillance camera, which I had a price match from best buyI got them to review it thru a chat with dell and they e-mailed me it was approvedI have since been able to get anyone to call me back to order this itemCalled into dell today (3x's as I got disconnected and no one able to help, and can not understand person at dell, overseas) to order it at that price, and they will not honor it as the price has now went back up at best buyNo more, I am tired of trying to do business with someone that majorly lacks customer service
I have been contacting Dells Tax department for many weeks with all the proper documentation for Tax refunds on Large Orders, yet they choose to ignore our emails
This happened the last time we placed orders with them and seems to be a common issue with this company
I purchased a Dell XPSin late January from Dell along with year hardware and accidental coverage warrantyAfter a couple of weeks, I had discovered a screen issue (1/4th of the screen flickered under certain screen lighting conditions)Since I was within the original return period, I asked for a replacement instead of an at-home repairI was promised a "brand new" replacement in writingThis exchange went well
When I received the replacement, I realized that the clear adhesive wrapping had particles in itSuspicious, I opened the laptop up to find, to my dismay, it was a refurbished modelI spoke with multiple customer service representatives who assured me that refurbished models weren't supposed to be sent to *** (because it is a violation of consumer laws here)
Today I spoke to *** (from the corporate office) who said that he would send me a replacement in daysTrying to be helpful as I assumed it was an accident, I sent photos showing that I was sent a
I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I placed an order for two items on dell.com 8/5/which totaled $(order #***)To pay for the order I used *** Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is #*** and I would receive an email update in 7-business days
New Dell computer bought for me as Christmas giftHooked it up around Decand registered computer, and followed all instructions to initially "boot" computerStarted computer and only got a "Dell Logo" screenCalled Dell support, and went thru some corrective actions and restarted and it was ok.....for about an hour as it went back to the "Dell Logo" page againCalled Dell techsupport again and after minutes of trying to get it to run again......nothing,,so the person says I had to send it back to Dell for repairsDid that, got it back and "Dell Logo" still thereCalled techsupport again, went thru another minutes of trying to get it to boot, but with no luckThey wanted me to take the cover off and remove the battery and try to re-install it to get it to work, but I declined to do that for warranty reasonsNow, they say it has to go back again to Dell for repairs and their e mail says that my "shipping label" is "pending review " and I should hear from them
I ordered a PC from Dell or 12/and paid for expedite shippingThey then shipped it to the wrong address a place I have not lived in years and shouldn't even be on recordI asked them to please ship it to the correct address and didn't even ask about refunding my expedite fees as obviously this is anything but expeditedThey agreedA week later they then write me to tell me they are not going to ship it to me I need to call them to have them ship it again (This being 12/for an xmas present)They are of course not taking phone calls for me to do this and it wouldn't matter as it now can't be here on time
I've recently had nothing but issues with two Dell Inspiron netbooks that I purchased from Dell The company advertises a laptop with a GB hard drive, but ends up taking up over GB of space with an operating system and bloatware They grossly misrepresent the hard drive capacity of their netbook in an attempt to generate dishonest sales
I have made six different phone calls to Dell to try to get some assistance with the issue, or a refund on the latter laptop, which was purchased months ago They have transferred me to EIGHT different departments in the Philippines and India I've been hung up on twice No one can actually address my issues at all
Every time I get transferred to a new department, no information is sent over THey don't even have the same initial request-- some want an order number, others a cr, others a ticket number, and others a service request number I don't even know what all of those items are, or if it matters, because none
I have requested several times to cancel the order which purchase id is ***Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
On 8-28-I purchased a Dell All-in-one computer for $
On 6-24-I had a Geek Squad technician come out because the computer was not working and was saying that there was no hard drive detected After Geek Squad said they could do nothing about it and that Dell would have to handle it, I contacted Dell The entire computer was mailed to them on 6-27- I was told that the problem was fixed and the computer was mailed back to me After receiving it back on July 14th, I found that the computer had not been fixed and I continued to get the same error messages as before I spoke with a representative *** *** *** for over an hour trying to resolve the problem and he said that I would have to pay for them to send out software to fix the problem I said that I would not pay and he hung up on me I cannot get anyone to answer my calls or emails now
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
On 1-4-Dell advertised a sale on the product "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" for $each So got online and ordered of them from Dell, Dell Purchase ID: *** Dell sent me an confirmation email the same day stating:
Subtotal: $
Order Level Promotion: -$
Shipping & Handling: $
Shipping Discount Applied: -$
Sales Tax: $
Total Amount: $
I then received an email days later stating that my order had been cancelled I did NOT cancel this order, Dell did, and did not give any explanation as to whyIt just stated that order # *** was cancelled At the time I was working hour work weeks and was not able to contact Dell because of all the time I was spending at work I am a loyal customer of Dell, I have ordered several laptops (low end and high end), computer components, Televisions, etc I also work for a school district and have convinced them to order se
Here is the email I sent to Dell about their customer service There was more involved during the conversations with the folks in India with regards to refusal to speak to a supervisor but the Dell "contact us" section limited me on characters
Dear Dell,
I placed an order for a laptop and some accessories online on Mar for my wife for college And so my problems began On Mar I received two emails stating that my order needed to be cancelled due to a system error The same day I received two other emails with new purchase information, the laptop on one purchase order and the two accessories on another purchase order The estimated arrival date for the laptop was supposed to be Mar On Mar I noticed that the "pending" charge on my bank account for the laptop had disappeared and not been charged so I attempted to contact Dell customer support to inquire about the status of the my order I spoke to a gentleman in India (I asked where he was located) who said he
I bought a Dell laptop in March I was told of the hardware warranty (free) or an extended warranty for a fee Since I am a grandmother, and knew I would not be rough with a computer I chose the free warranty July 8, when I tried to plug in the charger for my laptop, I noticed the plug inside seemed to had moved I called Dell customer service and was told this problem even though it was a hardware problem was deemed an accident and so wasn't covered under my warranty They would connect me to an outside contact who could do the work I let them connect me to a organization who told me it would cost $to fix my computer I feel like the guy on the zombie apocalypse commercial The problem is definitely hardware It is located at a place that I couldn't get to and they still refuse to fix it I know a man who fixes computers locally I contacted him He told me to see what the problem was he would have to open the laptop and thus void my warranty Since the warr
Hinge on laptop brokenProduct under yr warranty, but company is asking me to pay for the repairs and shippingThe product was not abused in anyway, but broke down from wearCompany refuse to give free repair
I bought a Dell laptop from *** online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the *** computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard
*** told me it was out of the return period, and I had to go through with Dell to get any warranty servi
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
I placed an order for an item from Dell from Walmart.com on 11/10/Order # *** When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did
Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week
On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails
So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell
Also on the same day, I started
Someone fraudulantly purchased a computer with my bank card information I provided fraud info to reps was transferred to different numbers and was hung up on by all based out of IndiaNo one would help me and litteally said it's my and my banks problem Hung up on when I asked for a supervisor
They acknowledge lo edged stopping order but refuse to refund my money that was fraudulently taken
Hello, I received my refurbished computer back days ago and didn't notice until I had to reboot the system that it has a large amount of dead pixelsI contacted support for this issue and they told me I had to send it in for repairI told them it was less than days and I wanted a replacement system sent out and I would send this back to themThey said it was over days (counting the shipping time) Order# *** purchase ID ***
We have purchased our computer for years from Dell, and we have seen a major decline in customer serviceWe recently purchased a precsion computer costing almost $3k which we had to put another $of our IT cost into the machine to get it workingSending it back would not work as we were in need of the computerAlso recently we were trying to purchase a surveillance camera, which I had a price match from best buyI got them to review it thru a chat with dell and they e-mailed me it was approvedI have since been able to get anyone to call me back to order this itemCalled into dell today (3x's as I got disconnected and no one able to help, and can not understand person at dell, overseas) to order it at that price, and they will not honor it as the price has now went back up at best buyNo more, I am tired of trying to do business with someone that majorly lacks customer service
I have been contacting Dells Tax department for many weeks with all the proper documentation for Tax refunds on Large Orders, yet they choose to ignore our emails
This happened the last time we placed orders with them and seems to be a common issue with this company
I purchased a Dell XPSin late January from Dell along with year hardware and accidental coverage warrantyAfter a couple of weeks, I had discovered a screen issue (1/4th of the screen flickered under certain screen lighting conditions)Since I was within the original return period, I asked for a replacement instead of an at-home repairI was promised a "brand new" replacement in writingThis exchange went well
When I received the replacement, I realized that the clear adhesive wrapping had particles in itSuspicious, I opened the laptop up to find, to my dismay, it was a refurbished modelI spoke with multiple customer service representatives who assured me that refurbished models weren't supposed to be sent to *** (because it is a violation of consumer laws here)
Today I spoke to *** (from the corporate office) who said that he would send me a replacement in daysTrying to be helpful as I assumed it was an accident, I sent photos showing that I was sent a
I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I placed an order for two items on dell.com 8/5/which totaled $(order #***)To pay for the order I used *** Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is #*** and I would receive an email update in 7-business days
New Dell computer bought for me as Christmas giftHooked it up around Decand registered computer, and followed all instructions to initially "boot" computerStarted computer and only got a "Dell Logo" screenCalled Dell support, and went thru some corrective actions and restarted and it was ok.....for about an hour as it went back to the "Dell Logo" page againCalled Dell techsupport again and after minutes of trying to get it to run again......nothing,,so the person says I had to send it back to Dell for repairsDid that, got it back and "Dell Logo" still thereCalled techsupport again, went thru another minutes of trying to get it to boot, but with no luckThey wanted me to take the cover off and remove the battery and try to re-install it to get it to work, but I declined to do that for warranty reasonsNow, they say it has to go back again to Dell for repairs and their e mail says that my "shipping label" is "pending review " and I should hear from them
I ordered a PC from Dell or 12/and paid for expedite shippingThey then shipped it to the wrong address a place I have not lived in years and shouldn't even be on recordI asked them to please ship it to the correct address and didn't even ask about refunding my expedite fees as obviously this is anything but expeditedThey agreedA week later they then write me to tell me they are not going to ship it to me I need to call them to have them ship it again (This being 12/for an xmas present)They are of course not taking phone calls for me to do this and it wouldn't matter as it now can't be here on time
I've recently had nothing but issues with two Dell Inspiron netbooks that I purchased from Dell The company advertises a laptop with a GB hard drive, but ends up taking up over GB of space with an operating system and bloatware They grossly misrepresent the hard drive capacity of their netbook in an attempt to generate dishonest sales
r, others a ticket number, and others a service request number I don't even know what all of those items are, or if it matters, because none
I have made six different phone calls to Dell to try to get some assistance with the issue, or a refund on the latter laptop, which was purchased months ago They have transferred me to EIGHT different departments in the Philippines and India I've been hung up on twice No one can actually address my issues at all
Every time I get transferred to a new department, no information is sent over THey don't even have the same initial request-- some want an order number, others a c
I have requested several times to cancel the order which purchase id is ***Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
On 8-28-I purchased a Dell All-in-one computer for $
On 6-24-I had a Geek Squad technician come out because the computer was not working and was saying that there was no hard drive detected After Geek Squad said they could do nothing about it and that Dell would have to handle it, I contacted Dell The entire computer was mailed to them on 6-27- I was told that the problem was fixed and the computer was mailed back to me After receiving it back on July 14th, I found that the computer had not been fixed and I continued to get the same error messages as before I spoke with a representative *** *** *** for over an hour trying to resolve the problem and he said that I would have to pay for them to send out software to fix the problem I said that I would not pay and he hung up on me I cannot get anyone to answer my calls or emails now
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
On 1-4-Dell advertised a sale on the product "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" for $each So got online and ordered of them from Dell, Dell Purchase ID: *** Dell sent me an confirmation email the same day stating:
Subtotal: $
Order Level Promotion: -$
Shipping & Handling: $
Shipping Discount Applied: -$
Sales Tax: $
Total Amount: $
I then received an email days later stating that my order had been cancelled I did NOT cancel this order, Dell did, and did not give any explanation as to whyIt just stated that order # *** was cancelled At the time I was working hour work weeks and was not able to contact Dell because of all the time I was spending at work I am a loyal customer of Dell, I have ordered several laptops (low end and high end), computer components, Televisions, etc I also work for a school district and have convinced them to order se
Here is the email I sent to Dell about their customer service There was more involved during the conversations with the folks in India with regards to refusal to speak to a supervisor but the Dell "contact us" section limited me on characters
Dear Dell,
I placed an order for a laptop and some accessories online on Mar for my wife for college And so my problems began On Mar I received two emails stating that my order needed to be cancelled due to a system error The same day I received two other emails with new purchase information, the laptop on one purchase order and the two accessories on another purchase order The estimated arrival date for the laptop was supposed to be Mar On Mar I noticed that the "pending" charge on my bank account for the laptop had disappeared and not been charged so I attempted to contact Dell customer support to inquire about the status of the my order I spoke to a gentleman in India (I asked where he was located) who said he
I bought a Dell laptop in March I was told of the hardware warranty (free) or an extended warranty for a fee Since I am a grandmother, and knew I would not be rough with a computer I chose the free warranty July 8, when I tried to plug in the charger for my laptop, I noticed the plug inside seemed to had moved I called Dell customer service and was told this problem even though it was a hardware problem was deemed an accident and so wasn't covered under my warranty They would connect me to an outside contact who could do the work I let them connect me to a organization who told me it would cost $to fix my computer I feel like the guy on the zombie apocalypse commercial The problem is definitely hardware It is located at a place that I couldn't get to and they still refuse to fix it I know a man who fixes computers locally I contacted him He told me to see what the problem was he would have to open the laptop and thus void my warranty Since the warr
Hinge on laptop brokenProduct under yr warranty, but company is asking me to pay for the repairs and shippingThe product was not abused in anyway, but broke down from wearCompany refuse to give free repair
I bought a Dell laptop from *** online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the *** computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard
*** told me it was out of the return period, and I had to go through with Dell to get any warranty servi