I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with *** at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
Hello,
I purchased a top of the line computer from Alienware/Dell computers, I had my product less the 7months and it faild to start one day, I called Support and they told me I had to ship my comupter to themEven though my computer came with 1year onsite/in home repair
I sent in my computer they told me it would take a month to get the part to replace to fix my computerI accepted that and was ok with thatdays later I get another e-mail saying how the can not fix me brand new laptop They told me the would not replace it with a new computer and now I'm forced to take a refurbished computer that god knows what it could have been thru, I was rudely told that's all their willing to do for me
So now I'm still waiting for them to find a refurbished computer to replace mine withAs I need this for my work related job I'm very unhappy with the resolution they are purposing, My laptop was in pristine condition, and now Im without my work tool,, and as of yet I have no
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
I received a day promotional gift card valued at $(to the best of my knowledge this is the amount that should have been remaining)The card was due to expire on 3/21/I made a purchase of a home security camera on 3/20/I received what sounded like an error email for the purchase, and thus repeated the same purchase again on 3/21/16, to the same outcomeThe transaction numbers are *** and ***
The error emails asked me to either call ###-###-#### or click a link to chat with an online service rep, between the hours of 9-CSTI called the number multiple times (5+), only to encounter long wait times >hr on every occasion, or to be disconnected randomlyI only spoke with a live person once (on 4/1/16), only to be disconnected immediately and unable to callball againI clicked on the online chat 5+ times, to only encounter 3+ hour waits, for which if the rep answered you when you were not at the computer they ended the chat within a couple mi
I order a computer in dell online store, but the computer did not be successfully delivered and I've waited almost days for this computer, but there is no one to notice me this problemThe worse thing is the money had been charged, and I sent an email in order to process refundBut it didn't workSo I call to the service customer, they just didn't face this problem directly, also they keep switching my calling to another employee, so I had talk to almost people in one call, and explain over and over again about my situation, but everyone seems to avoid my issueConsequently, I do not have my computer, also I can not get my refund!
The upper right hand corner has continuously failed and cracked after useDell is aware of this issue that the hinge breaks the computer and has failed to issue a recall or help resolve this issue without charging customers Once again the hinge has broken in the upper right hand corner, and they are attempting to charge other customers and I for faulty manufacturing that breaks after usage
Hello,
This is regrading Support Request #: *** with Dell Inc
Back in November, I bought a new TV from Dell and I found that the TV has dead pixelI called Dell to return the TV and after being on hold for hours, I was told I could not return the TV and If I did, there would be a restocking fee of 20%After talking to many customer service representatives, I was told that they would issue a refund ($64.00) to my Dell credit card in business days to compensate me for the defective TV (I did not think that was much)I t has been months and I have not seen the refundI have talked, chatted, and emailed customer service numerous time with no resolution
Request #: ***
Order #***
Thanks
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
Summary:
11/- Received $rewards credit from Dell for registering new product on 11/
11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card
11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request ***) to request $credit for price difference Dell agent *** refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost
11/- Received email from *** saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account
12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement ***, Cr *** (Salesperson Name -*** ***) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : *** , and the 2nd one was *** Totally ridiculousI want those headphone shipped ASAPDell is
Ordered a laptop from them Advertised to include Office lifetime install Didn't discover until a year later that they had instead provided me only with access to a subscription service Called them to get them to correct and provide license info so I could get it corrected They refused, saying they cannot legally give out that info Said my only resolution was to buy a new software from themI also had to talk to different representatives, each time having to explain the situation over again, and each time being told they would have to escalate to another person This took several hours, adn just lead to the 11th person saying the same thing I truly thin they figure most people will just give up and go away
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Dell advertised for sale a computer in material broadly communicated across the internet at a stated configuration and price Within minute of the designated start time of the sale, I initiated an order for this computer I then completed the remaining steps to 'Check out' and pay for the item Upon the last step in the ordering process, the final confirmation of the order, it was indicated that the price discount was no longer available The new price was some $higher I feel that this was a clear attempt to 'bait and switch'
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced***
I I ordered machines from your company in June from the Dell OutletOne is shown below that is double the price of the original oneI made sure not to buy scratch/dent machines since I don't like the condition they come in.The machine that I received was a certified refurbished but in places there is damageThe most important item to address is the scratch on the service panelThere is scuff on the bottom where looks like the previous owner dragged the machineThe HDD Cover panel also has scuffs on it / surface scratchesI have tried to clean the case but I can't get the paint transfer off on the bottomIt can't be cleaned or buffThey have rubbed off the plastic finishI have included pictures for you to see exactly what I am talking aboutI would like to keep this computer but not with scratchesI did not choose a scratch and dent machineMy brothers unit is the same type and he has no damage or scratchI spent double and did not choose scratch/dent but still g
My Dell Experience
Here is the timeline and events that have occurred since I bought Inspiron laptops for my son and daughter for ChristmasMy daughter’s laptop has been losing power/resetting on a weekly basis (among other problems) and it took me 20+ calls and 25+ hours of effort to get an unsatisfactory resolution to the problem
I have been a Dell customer for over years, purchasing 10+ computers from Dell, and recommended Dells to Friend and Family
After this never ending saga and
The consistent lack of customer service,
The countless hours on the phone and troubleshooting to address what appears to me to be a suspect laptop, and
My daughter has not had a reliable laptop for school
I can say with 100% certainty will never ever buy another DELL and no one should have to go to the lengths I did to get any issue resolvedWhich by the way, I am not confident is resolved, or I have not been told what was done to correct itTime will tell if it is fixed, b
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with *** at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
Hello,
I purchased a top of the line computer from Alienware/Dell computers, I had my product less the 7months and it faild to start one day, I called Support and they told me I had to ship my comupter to themEven though my computer came with 1year onsite/in home repair
I sent in my computer they told me it would take a month to get the part to replace to fix my computerI accepted that and was ok with thatdays later I get another e-mail saying how the can not fix me brand new laptop They told me the would not replace it with a new computer and now I'm forced to take a refurbished computer that god knows what it could have been thru, I was rudely told that's all their willing to do for me
So now I'm still waiting for them to find a refurbished computer to replace mine withAs I need this for my work related job I'm very unhappy with the resolution they are purposing, My laptop was in pristine condition, and now Im without my work tool,, and as of yet I have no
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
I received a day promotional gift card valued at $(to the best of my knowledge this is the amount that should have been remaining)The card was due to expire on 3/21/I made a purchase of a home security camera on 3/20/I received what sounded like an error email for the purchase, and thus repeated the same purchase again on 3/21/16, to the same outcomeThe transaction numbers are *** and ***
The error emails asked me to either call ###-###-#### or click a link to chat with an online service rep, between the hours of 9-CSTI called the number multiple times (5+), only to encounter long wait times >hr on every occasion, or to be disconnected randomlyI only spoke with a live person once (on 4/1/16), only to be disconnected immediately and unable to callball againI clicked on the online chat 5+ times, to only encounter 3+ hour waits, for which if the rep answered you when you were not at the computer they ended the chat within a couple mi
I order a computer in dell online store, but the computer did not be successfully delivered and I've waited almost days for this computer, but there is no one to notice me this problemThe worse thing is the money had been charged, and I sent an email in order to process refundBut it didn't workSo I call to the service customer, they just didn't face this problem directly, also they keep switching my calling to another employee, so I had talk to almost people in one call, and explain over and over again about my situation, but everyone seems to avoid my issueConsequently, I do not have my computer, also I can not get my refund!
The upper right hand corner has continuously failed and cracked after useDell is aware of this issue that the hinge breaks the computer and has failed to issue a recall or help resolve this issue without charging customers Once again the hinge has broken in the upper right hand corner, and they are attempting to charge other customers and I for faulty manufacturing that breaks after usage
Hello,
This is regrading Support Request #: *** with Dell Inc
Back in November, I bought a new TV from Dell and I found that the TV has dead pixelI called Dell to return the TV and after being on hold for hours, I was told I could not return the TV and If I did, there would be a restocking fee of 20%After talking to many customer service representatives, I was told that they would issue a refund ($64.00) to my Dell credit card in business days to compensate me for the defective TV (I did not think that was much)I t has been months and I have not seen the refundI have talked, chatted, and emailed customer service numerous time with no resolution
Request #: ***
Order #***
Thanks
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
Summary:
11/- Received $rewards credit from Dell for registering new product on 11/
11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card
11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request ***) to request $credit for price difference Dell agent *** refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost
11/- Received email from *** saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account
12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement ***, C
r *** (Salesperson Name -*** ***) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : *** , and the 2nd one was *** Totally ridiculousI want those headphone shipped ASAPDell is
Ordered a laptop from them Advertised to include Office lifetime install Didn't discover until a year later that they had instead provided me only with access to a subscription service Called them to get them to correct and provide license info so I could get it corrected They refused, saying they cannot legally give out that info Said my only resolution was to buy a new software from themI also had to talk to different representatives, each time having to explain the situation over again, and each time being told they would have to escalate to another person This took several hours, adn just lead to the 11th person saying the same thing I truly thin they figure most people will just give up and go away
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Dell advertised for sale a computer in material broadly communicated across the internet at a stated configuration and price Within minute of the designated start time of the sale, I initiated an order for this computer I then completed the remaining steps to 'Check out' and pay for the item Upon the last step in the ordering process, the final confirmation of the order, it was indicated that the price discount was no longer available The new price was some $higher I feel that this was a clear attempt to 'bait and switch'
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced***
I I ordered machines from your company in June from the Dell OutletOne is shown below that is double the price of the original oneI made sure not to buy scratch/dent machines since I don't like the condition they come in.The machine that I received was a certified refurbished but in places there is damageThe most important item to address is the scratch on the service panelThere is scuff on the bottom where looks like the previous owner dragged the machineThe HDD Cover panel also has scuffs on it / surface scratchesI have tried to clean the case but I can't get the paint transfer off on the bottomIt can't be cleaned or buffThey have rubbed off the plastic finishI have included pictures for you to see exactly what I am talking aboutI would like to keep this computer but not with scratchesI did not choose a scratch and dent machineMy brothers unit is the same type and he has no damage or scratchI spent double and did not choose scratch/dent but still g
My Dell Experience
Here is the timeline and events that have occurred since I bought Inspiron laptops for my son and daughter for ChristmasMy daughter’s laptop has been losing power/resetting on a weekly basis (among other problems) and it took me 20+ calls and 25+ hours of effort to get an unsatisfactory resolution to the problem
I have been a Dell customer for over years, purchasing 10+ computers from Dell, and recommended Dells to Friend and Family
After this never ending saga and
The consistent lack of customer service,
The countless hours on the phone and troubleshooting to address what appears to me to be a suspect laptop, and
My daughter has not had a reliable laptop for school
I can say with 100% certainty will never ever buy another DELL and no one should have to go to the lengths I did to get any issue resolvedWhich by the way, I am not confident is resolved, or I have not been told what was done to correct itTime will tell if it is fixed, b
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe